Technical Service Bulletins (TSBs) for the 2019 Ascent are official communications between Subaru & their dealerships that describe processes for troubleshooting or fixing certain common problems.
All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
This bulletin announces availability of a new electric power steering (EPS) rack assembly. The new EPS assembly addresses a limited number of customer concerns involving a rattling-type sound from the steering which may be heard when ... Read More »
This bulletin announces availability of a new electric power steering (EPS) rack assembly. The new EPS assembly addresses a limited number of customer concerns involving a rattling-type sound from the steering which may be heard when ... Read More »
This bulletin announces changes in design to the front strut assemblies which will address cases of rumbling and/or rattling coming from the undercarriage while going over bumps. Read More »
This bulletin addresses rumbling and or rattling coming from the undercarriage while traveling over bumps. Subaru has made a design change to the front strut assemblies to address this issue. Read More »
This bulletin provides a procedure to address customer concerns of surface rust accumulating in the top center retaining nut area of the front strut mounts. Read More »
This bulletin provides an inspection procedure to follow when addressing customer concerns of a rattling, knocking or klunk type sound when going over slight bumps and / or uneven road surfaces. Read More »
This bulletin provides an inspection procedure to follow when addressing customer concerns of a rattling, knocking or klunk type sound when going over slight bumps and/or uneven road surfaces. Read More »
"This bulletin addresses isolated concerns of a squeaking / creaking -type sound from the rear suspension. The condition is caused by a burr on the end of the coil spring winding produced with an end gap which was out of specification. Read More »
This bulletin provides an inspection procedure to follow when addressing customer concerns of a rattling, knocking of klunk type sound when going over slight bumps and/ or uneven road surfaces. Read More »
This Bulletin announces availability of new front brake pad kit established to address concerns of a squeaking sound heard when coming to a stop and / or a pulsation (judder) heard and felt during braking. Read More »
This bulletin announces availability of new front brake pad kit established to address concerns of a squeaking sound heard when coming to a stop and / or a pulsation (judder) heard/felt during braking. Read More »
This bulletin announces the upcoming issuance to all retailers of an essential tool update kit for the Engine Support Assembly Kit #J-50135-A. Read More »
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a Service Program to reprogram the Engine Control Module (ECM) on certain 2019-2020MY Ascent and 2020MY Legacy & Outback vehicles. Read More »
This Service Information bulletin provides new inspection and repair procedures for AVCS (Active Valve Control System) -related DTCs on the FA and FB engine equipped models listed above. Read More »
This bulletin announces availability of ECM reprogramming files to optimize the ECM. This bulletin announces availability of ECM reprogramming files to optimize the ECM. Read More »
This bulletin announces the availability of new reprogramming files developed to address cases of DTC P0890 (TCM Power Relay Sense Circuit Low) detected by the Engine Control Module (ECM). Read More »
This bulletin announces design changes made to the Exhaust Pipe Front (EPF) to address concerns of rattle-type or fluttering sounds coming from the undercarriage during acceleration caused by cracking in the EPF. Read More »
This Service Information Bulletin announces diagnostic service procedures to be followed when DTC P0420 (Catalyst System Efficiency Below Threshold Bank 1) is detected by the Engine Control Module (ECM). Read More »
This Service Information Bulletin announces diagnostic service procedures to be followed when DTC P0420 (Catalyst System Efficiency Below Threshold Bank 1) is detected by the Engine Control Module (ECM). Read More »
Subaru of America, Inc. (Subaru) has initiated this safety and emissions Recall for certain 2019 - 2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the ... Read More »
This Service Information Bulletin announces additional diagnostic procedures and a detailed flow chart to be used when diagnosing customer concerns regarding the operation of the STARLINK Remote Engine Start (RES) feature. Read More »
This bulletin announces design changes made to the Exhaust Pipe Front (EPF) to address concerns of rattle-type or fluttering sounds coming from the undercarriage during acceleration caused by crackingin the EPF. Read More »
This bulletin announces diagnostic procedures and availability of new Engine Control Module (ECM) reprogramming files to address DTC P2404 (Evap System Leak Detection Pump Sense Circuit Range/Performance) detection. Read More »
This bulletin announces design changes made to the Exhaust Pipe Front (EPF) to address concerns of rattle-type or fluttering sounds coming from the undercarriage during acceleration caused by cracking in the EPF. Read More »
This service bulletin provides a temporary repair procedure to address vibrations and/or judder concerns experienced on turns during acceleration. Read More »
This Service Information Bulletin provides the diagnostic procedure for the STARLINKA? Remote Engine Start (RES). All Gen2 and Gen3 Telematics Equipped Models. Read More »
This Bulletin announces additional diagnostic procedures and a detailed flow chart to be used when diagnosing customer concerns regarding the operation of the STARLINK Remote Engine Start (RES) feature. Read More »
This service bulletin provides a temporary repair procedure to address vibrations and/or judder concerns experienced on turns during acceleration. Read More »
This bulletin provides updated parts information and a service procedure to follow for removing accumulated carbon deposits from fuel injectors and internal engine components. Read More »
This bulletin provides updated parts information and a service procedure to follow for removing accumulated carbon deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers). Read More »
This service bulletin provides a temporary repair procedure to address vibrations and/or judder concerns experienced on turns during acceleration. Read More »
This bulletin provides updated parts information and a service procedure to follow for removing accumulated carbon deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers). Read More »
This bulletin announces availability of new starter motors and ECM reprogramming files created to address some reports of excessive noise while cranking the engine. Read More »
This bulletin provides updated parts information and a service procedure to follow for removing accumulated carbon deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers). Read More »
This bulletin provides updated parts information and a service procedure to follow for removing accumulated carbon deposits from fuel injectors and internal engine components. Read More »
This bulletin announces availability of reprogramming files for the ECM. These new files will address DTC P1160 and customer concerns of extended cranking in cold temperatures. Read More »
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site. Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Forester, and Crosstrek Hybrid vehicles in which the Positive Crankcase Ventilation (PCV) valve may be defective. Read More »
This Service Information Bulletin announces part number change information for the Positive Crankcase Ventilation (PCV) valves used on the models listed above. Read More »
This bulletin announces availability of a new vacuum hose assembly for the positive crankcase ventilation (PCV) system incorporating improved sealing to prevent potential oil seepage. Read More »
This Service Information Bulletin provides the proper tightening / torque sequence to follow when installing Intake Duct #3 onto the intercooler assembly. Following the sequence below will insure the bolts remain fully tightened. Read More »
This bulletin announces availability of reprogramming files to optimize the Engine Control Module (ECM). The new files will address isolated concerns of an extended cranking (hard starting) condition. Read More »
This Service Information Bulletin clarifies a bolt tightening sequence procedure for the three (3) turbocharger stay bracket mounting bolts. Torsional stress may remain in the stay bracket if the tightening sequence is not followed. Read More »
This Service Information bulletin provides new inspection and repair procedures for AVCS (Active Valve Control System) -related DTCs on the FA and FB engine equipped models listed above. Read More »
This bulletin announces reprogramming file availability to optimize the ECM. These new files involve the ECM?s diagnosis of DTC P0045: TURBOCHARGER / SUPERCHARGER BOOST CONTROL ?A? CIRCUIT OPEN and DTC P2196: A/F O2 SENSOR SIGNAL BIASED / ... Read More »
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:OIL COOLER
Effective with all 2015 model year cars and forward, the oil change interval is changing to 6,000 miles or 6 months, whichever comes first. Read More »
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SUMP/TANK:DRAIN PLUG
This bulletin announces diagnostic procedures and availability of new Engine Control Module (ECM) reprogramming files to address DTC P2404 (Evap System Leak Detection Pump Sense Circuit Range/Performance) detection. Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Subaru of America, Inc. (Subaru) has initiated this safety and emissions Recall for certain 2019 -2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the ... Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Forester, and Crosstrek Hybrid vehicles in which the Positive Crankcase Ventilation (PCV) valve may be defective. Read More »
New stop sale/safety recall: WUW-08 Ascent, Forester, and Crosstrek Hybrid PCV valve Recall. The Positive Crankcase Ventilation (PCV) valve may be defective. Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
This bulletin announces availability of ECM reprogramming files to optimize the ECM. The new files contain logic which will revise: ? the ECM detection of DTC U0122 ? the EGR flow rate to address a limited number of customer concerns ... Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
This Service Information Bulletin announces diagnostic service procedures to be followed when DTC P0420 (Catalyst System Efficiency Below Threshold Bank 1) is detected by the Engine Control Module (ECM). Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
This bulletin announces design changes made to the Exhaust Pipe Front (EPF) to address concerns of rattle-type or fluttering sounds coming from the undercarriage during acceleration caused by cracking in the EPF. Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles ... Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles ... Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles ... Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles ... Read More »
This bulletin provides updated parts information and a service procedure to follow for removing accumulated carbon deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers). Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles ... Read More »
This bulletin provides updated parts information and a service procedure to follow for removing accumulated carbon deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers). Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative. Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles ... Read More »
To support the WRD-20 Fuel Pump Impeller Failure Campagn, a 20- minute videl along with a supporting post test assigned to all Dealer Service Technicians as 20L001010C - WRD-20 Fuel Pump Impeller Failure. Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative. Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative. Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative. Read More »
Parts Managers/Service Managers; Sales orders were placed and are currently being shipped directly to the retailers for all known SSLP and COP vehicles which fall under WRD-20. Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative. Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative. Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative. Read More »
This bulletin provides updated parts information and a service procedure to follow for removing accumulated carbon deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers). Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles ... Read More »
This bulletin announces the availability of new reprogramming files developed to address cases of DTC P0890 (TCM Power Relay Sense Circuit Low) detected by the Engine Control Module (ECM). Read More »
This bulletin announces the availability new service procedure developed for the diagnosis of the following DTCs detected by the Transmission Control Module (TCM): Read More »
This bulletin announces availability of new reprograming files for the Transmission Control Module (TCM) to address judder a sensation possibly accompanied by a vibration-type sound when accelerating from slow speeds. Read More »
Subaru of America, Inc. (Subaru) has initiated this safety and emissions Recall for certain 2019 - 2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the ... Read More »
This Service Information Bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models ... Read More »
This service bulletin provides a temporary repair procedure to address vibrations and/or judder concerns experienced on turns during acceleration. Read More »
This Bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed. Read More »
This bulletin announces availability of a new transmission harness for use when diagnosis of DTC P0842 -TRANSMISSION FLUID PRESSURE SENSOR / SWITCH a??Aa?? CIRCUIT LOW determines the sensor itself is OK but the transmission wiring harness ... Read More »
Subaru of America, Inc. (Subaru) has initiated this safety and emissions Recall for certain 2019 -2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the ... Read More »
This Service Information Bulletin provides an updated diagnostic flow along with an IMPORTANT caution to follow for certain CVT solenoid related DTCs as listed. Read More »
This Service Information Bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models ... Read More »
Subaru of America, Inc. (Subaru) has initiated this safety and emissions Recall for certain 2019 - 2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the ... Read More »
"Subaru of America, Inc. (Subaru) has initiated this safety and emissions Recall for certain 2019 - 2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which ... Read More »
This Bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed. Read More »
Subaru of America, Inc. (Subaru) has initiated this safety and emissions Recall for certain 2019 -2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the ... Read More »
Subaru of America, Inc. (Subaru) has initiated this safety and emissions Recall for certain 2019 - 2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the ... Read More »
This service bulletin provides a temporary repair procedure to address vibrations and/or judder concerns experienced on turns during acceleration. Read More »
Subaru of America, Inc. (Subaru) has initiated this safety and emissions Recall for certain 2019 - 2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the ... Read More »
Subaru of America, Inc. (Subaru) is initiating this safety and emissions Recall for certain 2019-2020 model year Ascent vehicles, 2020 model year turbo Legacy vehicles, and 2020 model year turbo Outback vehicles in which the Continuously ... Read More »
Recently following the release of the WRK-21 CVT Chain Guide Breakage, SOAa??s Techline started to receive some retailer inquiries regarding TCMs not accepting the testing/ temporary pak file or the final pak file and then failing to ... Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety and emissions Recall for certain 2019 - 2020 model year Ascent vehicles, 2020 model year turbo Legacy vehicles, and 2020 model year turbo Outback vehicles in which the ... Read More »
This Bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed. Read More »
The WRK-21 recall includes TCM reprogramming to prevent CVT chain slip. If, during the recall inspection, a vehicle is confirmed to have already experienced severe enough CVT chain slip, the CVT assembly will be replaced. Read More »
Subaru of America, Inc. (Subaru) is recalling certain 2019 model year Ascent vehicles in which midjoint of the transmission hydraulic sensor harness was made with dissimilar materials (tinplate and copper) which may cause an oxide film to ... Read More »
This service bulletin provides a temporary repair procedure to address vibrations and/or judder concerns experienced on turns during acceleration. Read More »
This service bulletin provides a temporary repair procedure to address vibrations and/or judder concerns experienced on turns during acceleration. Read More »
This bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions. Read More »
This service bulletin provides a temporary repair procedure to address vibrations and/or judder concerns experienced on turns during acceleration. Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety and emissions recall for certain 2019 - 2020 model year Ascent vehicles, 2020 model year turbo Legacy vehicles, and 2020 model year turbo Outback vehicles in which the ... Read More »
This bulletin has been developed in response to a small number of customer concerns regarding fluid seepage found coming from the CVT assembly. Read More »
This Service Information Bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions. Read More »
This bulletin announces availability of a new transmission harness for use when diagnosis of DTC P0842 -TRANSMISSION FLUID PRESSURE SENSOR / SWITCH a??Aa?? CIRCUIT LOW determines the sensor itself is OK but the transmission wiring harness ... Read More »
This bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged chain slip condition on the TR580 and TR690 model CVT transmissions. Read More »
This Service Information Bulletin provides updated diagnostic procedures to follow when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions. Read More »
This bulletin has been developed in response to a small number of customer concerns regarding fluid seepage found coming from the CVT assembly. Read More »
Subaru of America, Inc. (Subaru) is recalling certain 2019 model year Ascent vehicles in which midjoint of the transmission hydraulic sensor harness was made with dissimilar materials (tinplate and copper) which may cause an oxide film to ... Read More »
This bulletin announces availability of a new transmission harness for use when diagnosis of DTC P0842 determines the sensor itself is OK but the transmission wiring harness is NG. Read More »
This bulletin announces availability of a new transmission harness for use when diagnosis of DTC P0842 - TRANSMISSION FLUID PRESSURE SENSOR/ SWITCH "A" CIRCUIT LOW. Read More »
Subaru of America, Inc. (Subaru) is recalling certain 2019 model year Ascent vehicles in which midjoint of the transmission hydraulic sensor harness was made with dissimilar materials (tinplate and copper) which may cause an oxide film to ... Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent vehicles in which the Continually Variable Transmission (CVT) chain may slip. Read More »
This bulletin has been developed in response to a small number of customer concerns regarding fluid seepage found coming from the CVT assembly. Read More »
"This bulletin has been developed in response to a small number of customer concerns regarding fluid seepage found coming from the CVT assembly. Read More »
Subaru of America, Inc. is recalling certain 2019 model year Ascent vehicles. A total of 166 U.S. vehicles are affected by this recall. This recall involves replacement of the propeller shaft assembly. Read More »
This Service Information bulletin provides an updated procedure to follow when diagnosing / repairing a DTC P0842: ?TRANSMISSION FLUID PRESSURE SENSOR/SWITCH ?A? CIRCUIT LOW?. Read More »
POWER TRAIN:MANUAL TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
This bulletin announces availability of new reprograming files for the Transmission Control Module (TCM) to address judder a sensation possibly accompanied by a vibration-type sound when accelerating from slow speeds. Read More »
This bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions. Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
This bulletin announces availability of new reprograming files for the Transmission Control Module (TCM) to address judder a sensation possibly accompanied by a vibration-type sound when accelerating from slow speeds. Read More »
This service bulletin provides a temporary repair procedure to address vibrations and/or judder concerns experienced on turns during acceleration. Read More »
This bulletin announces availability of new reprograming files for the Transmission Control Module (TCM) to address judder a sensation possibly accompanied by a vibration-type sound when accelerating from slow speeds. Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
This service bulletin provides a temporary repair procedure to address vibrations and/or judder concerns experienced on turns during acceleration. Read More »
This service bulletin provides a temporary repair procedure to address vibrations and/or judder concerns experienced on turns during acceleration. Read More »
Subaru of America, Inc. is recalling certain 2019 model year Ascent vehicles. A total of 166 U.S. vehicles are affected by this recall. This recall involves replacement of the propeller shaft assembly. Read More »
This bulletin announces the availability of new reprogramming files developed to address cases of DTC P0890 (TCM Power Relay Sense Circuit Low) detected by the Engine Control Module (ECM). Read More »
This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed. Read More »
This bulletin addresses the reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
This bulletin provides the diagnostic procedure for Harman Infotainment Systems when DTC B2255 is detected. This update should prevent unnecessary replacement of the head unit or USB cable. Read More »
This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
In the interest of customer satisfaction, Subaru of America, Inc. is extending the New Car Basic Warranty coverage for the 12 Volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six ... Read More »
This bulletin announces the initialization service procedures to be followed when diagnosing and/or repairing Power Rear Gate (PRG) systems. Read More »
This bulletin announces the availability new service procedure developed for the diagnosis of the following DTCs detected by the Transmission Control Module (TCM): Read More »
This Bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their Gen 2/Gen 3 Telematics system equipped Subaru. Read More »
This Bulletin is to inform you of the availability of the new auxiliary USB terminal and adapter cord designed to address cases of intermittent communication loss when using Apple CarPlay and/or Android Auto application connected via the ... Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3. Read More »
This bulletin announces availability of new reprograming files for the Transmission Control Module (TCM) to address judder a sensation possibly accompanied by a vibration-type sound when accelerating from slow speeds. Read More »
This Bulletin announces additional information regarding error codes 1403- 1407 encountered when attempting an adjustment/calibration of the EyeSightA? system after body repair procedures have been performed. Read More »
This Service Information Bulletin announces additional diagnostic procedures and a detailed flow chart to be used when diagnosing customer concerns regarding the operation of the STARLINK Remote Engine Start (RES) feature. Read More »
The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the Subaru Lock Information web-site. Read More »
This Service Information Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. Read More »
In the interest of customer satisfaction, Subaru of America, Inc. is extending the New Car Basic Warranty coverage for the 12 Volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six ... Read More »
This bulletin announces diagnostic procedures and availability of new Engine Control Module (ECM) reprogramming files to address DTC P2404 (Evap System Leak Detection Pump Sense Circuit Range/Performance) detection. Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns. Read More »
This Service Information Bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models ... Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
This Service Information Bulletin provides the diagnostic procedure for the STARLINKA? Remote Engine Start (RES). All Gen2 and Gen3 Telematics Equipped Models. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
This Bulletin announces additional diagnostic procedures and a detailed flow chart to be used when diagnosing customer concerns regarding the operation of the STARLINK Remote Engine Start (RES) feature. Read More »
This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed. Read More »
This bulletin announces availability of new reprograming files for the Transmission Control Module (TCM) to address judder a sensation possibly accompanied by a vibration-type sound when accelerating from slow speeds. Read More »
This Service Information Bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their Gen 2/Gen 3 Telematics system equipped Subaru. Read More »
This bulletin announces availability of a new transmission harness for use when diagnosis of DTC P0842 -TRANSMISSION FLUID PRESSURE SENSOR / SWITCH a??Aa?? CIRCUIT LOW determines the sensor itself is OK but the transmission wiring harness ... Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns. Read More »
When attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully. Read More »
This Service Information bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the Gen 2 Telematics systema??s remote access features. Read More »
This Service Information Bulletin provides an updated diagnostic flow along with an IMPORTANT caution to follow for certain CVT solenoid related DTCs as listed. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
This bulletin announces a change made to optimize the sealing of the pressure switch connector used on a metal refrigerant pipe on the models listed. Read More »
Service, Parts, and Claim Instructions For detailed service, parts, and claim instructions, please refer to the WRL-22 Product Campaign Bulletin which is now available on STIS. Read More »
In the interest of customer satisfaction, Subaru of America, Inc. is extending the New Car Basic Warranty coverage for the 12 Volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six ... Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressin customer concerns. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
This Bulletin provides additional procedures and a detailed flow chart to use when diagnosing customer concerns regarding operation of the STARLINK RES feature. Read More »
This Bulletin provides additional information for the diagnostic procedures concerning measurement of Dark Current (a.k.a. Standby Current). Read More »
This Bulletin provides additional information for the diagnostic procedures concerning measurement of Dark Current (a.k.a. Standby Current). Read More »
Announcement to Subaru Retailers regarding the preliminary settlement in a class action lawsuit regarding battery drain in certain Subaru vehicles. Read More »
This Service Information Bulletin provides additional information for the diagnostic procedures concerning measurement of Dark Current (a.k.a. Standby Current). Read More »
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
This Bulletin provides additional procedures and a detailed flow chart to use when diagnosing customer concerns regarding operation of the STARLINK RES feature. Read More »
The purpose of this communication is to assist retailers with questions or concerns regarding the OTC 16-3880X videoscopes, including repairs and replacement procedures. Read More »
This bulletin announces the repair procedures for the left and right-side horns to address DTC B1610 (Front Sub Sensor RH Failure) detected when the horns are operated shortly after engine start up. Read More »
Recently following the release of the WRK-21 CVT Chain Guide Breakage, SOAa??s Techline started to receive some retailer inquiries regarding TCMs not accepting the testing/ temporary pak file or the final pak file and then failing to ... Read More »
This Bulletin announces the preferred practices to be used when handling vehicles equipped with Gen2 Telematics which are enrolled in the Subaru STARLINKA? Security Plus Service featuring Stolen Vehicle Recovery Plus with Immobilizer. Read More »
Subaru of America, Inc. (Subaru) is recalling certain 2019 model year Ascent vehicles in which midjoint of the transmission hydraulic sensor harness was made with dissimilar materials (tinplate and copper) which may cause an oxide film to ... Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
This bulletin announces availability of reprogramming files to optimize the Body Integrated Unit (BIU) operation of the automatic door lock (auto-lock / unlock) feature. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units. Read More »
This bulletin has been developed to outline the steps for gathering basic essential information during diagnosis and repair of the Infotainment concerns. (Applicable to all models with Harman or Denso CP1 Infotainment). Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns. Read More »
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. Read More »
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units. Read More »
This bulletin has been developed in response to a small number of customer concerns regarding fluid seepage found coming from the CVT assembly. Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Forester, and Crosstrek Hybrid vehicles in which the Positive Crankcase Ventilation (PCV) valve may be defective. Read More »
Effective today (October 1, 2021), the recommended replacement battery for the 19-21 MY Ascent models is changing from the SOA821B200 Flooded Battery to the SOA821B600 Enhanced Flooded Battery (EFB). Read More »
This bulletin provides important information regarding diagnosis and replacement (when applicable) of the STARLINK Telematics Data Communication Module (DCM) along with a new claim submission requirement. Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units. Read More »
This bulletin provides additional information for the diagnostic procedures concerning measurement of dark current (a.k.a. standby current). Read More »
This bulletin announces availability of new starter motors and ECM reprogramming files created to address some reports of excessive noise while cranking the engine. Read More »
This bulletin provides additional information for the diagnostic procedures concerning measurement of Dark Current (a.k.a. Standby Current). Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
This bulletin provides additional procedures and a detailed flow chart to use when diagnosing customer concerns regarding operation of the STARLINK RES feature. Read More »
In January 2021, the replacement battery application for all Ascent and 2017- 2021 Impreza models were changed from part number SOA821B200 to part number SOA821B600. Read More »
This bulletin provides helpful information about operating conditions observed in the field for Technicians to use when diagnosing customer concerns which may arise while operating Harman Gen 3 Navigation and Display Audio systems. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units. Read More »
This bulletin announces availability of reprogramming files for the ECM. These new files will address DTC P1160 and customer concerns of extended cranking in cold temperatures. Read More »
Subaru of America, Inc. (Subaru) is initiating a service program recall to replace the air conditioning pipe in certain 2019 model year Ascent vehicles. Read More »
This bulletin announces availability of a new transmission harness for use when diagnosis of DTC P0842 -TRANSMISSION FLUID PRESSURE SENSOR / SWITCH a??Aa?? CIRCUIT LOW determines the sensor itself is OK but the transmission wiring harness ... Read More »
This bulletin provides details regarding the cause of a whining-type sound customers may have concern about when operating their power door locks (lock and/or unlock). Read More »
This bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the Gen 2 Telematics system's remote access features. Read More »
This bulletin provides information related to the telematics system's Automatic Collision Notification (ACN) and Advanced Automatic Collision Notification (AACN) feature operation, diagnostic tips, and best practices. Read More »
This bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their Gen 2 Telematics system equipped Subaru. Read More »
This bulletin provides information related to error code 202 and/or 204 generated during the Gen 2 Telematics subscription process. This bulletin is applicable to all 2019-2021MY vehicles equipped with a Gen. 2 Telematics System. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units. Read More »
Subaru of America, Inc. (Subaru) is recalling certain 2019 model year Ascent vehicles in which midjoint of the transmission hydraulic sensor harness was made with dissimilar materials (tinplate and copper) which may cause an oxide film to ... Read More »
This bulletin announces availability of a new transmission harness for use when diagnosis of DTC P0842 determines the sensor itself is OK but the transmission wiring harness is NG. Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimized efficiency. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
This service information bulletin announces discontinuation of both the "Stitcher" app and the related News Radio feature from the STARLINK app lineup effective 12 midnight on Thursday, September 24, 2020. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models listed. Read More »
IMPORTANT: This Service Information Bulletin has been removed following Software Version 6 release to the field. Please refer to TSb 15-211-17R for Gen 3.0 and TSB 15-236-18R for Gen 3.1 the update on this condition. Read More »
This document discusses some of the conditions that may trigger an Automatic Collision Notification (CAN) (Gen1) or Advanced Automatic Collision Notification (AACN) (Gen2), without a collision, airbag deployment, or accident taking place. Read More »
This Service Information Bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their Gen 2 Telematics system equipped Subaru. Read More »
This Service Information bulletin provides IMPORTANT information regarding diagnosis and replacement (when applicable) of the STARLINK Telematics Data Communication Module (DMC). Read More »
This Service Information Bulletin has been developed for use as a quick reference tool aid in diagnosing operational concerns of the Gen 2 Telematics system's remote access features. Read More »
The intent of this Service Information Bulletin is to provide Technicians and staff members who interact with the Telematics system insight to help address questions regarding opeation of the WiFi Hotspot feature. Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns. Read More »
This bulletin announces availability of a new 120V inverter assembly. The new inverter has been developed in response to a limited number of reports describing the overcurrent protection feature triggering at less than the 100W ... Read More »
This bulletin announces a design change made to the Slide Rail components of the left and right front power seat frame / track assemblies used on the models listed. Read More »
This service information bulletin provides important information regarding diagnosis and replacement (when applicable) of the STARLINK Telematics Data Communication Module (DCM). All models with STARLINK Telematics System. Read More »
This bulletin announces availability of reprogramming files to optimize the Body Integrated Unit (BIU) operation of the automatic door lock (auto-lock / unlock) feature. Read More »
This bulletin is designed to address an error code 202 and/or 204 when attempting to complete the STARLINK Telematics subscription process. Read More »
This bulletin announces availability of a new transmission harness for use when diagnosis of DTC P0842 - TRANSMISSION FLUID PRESSURE SENSOR/ SWITCH "A" CIRCUIT LOW. Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize effciency while addressing customer concerns. Read More »
This service bulletin provides details of a correction to the diagnostic procedure for DTC B2350- REAR RADAR COMMUNICATION ERROR on the models listed. Read More »
This service bulletin announces the addition of diagnostics for DTC B224C: RADIO ANTENNA FAULTS to the service manuals of the models listed. Read More »
This Service Information Bulletin provides insight on how to address a customer concern of the rear hatch, Power Rear Gate (PRG) or trunk release operating (or finding the PRG/trunk open unexpectedly after parking) without a specific ... Read More »
This bulletin announces a design change made to the PRG control module. This change is in response to a limited number of customer concerns regarding the rear gate not opening when operating the gate switch or dashboard switch on the ... Read More »
This bulletin announces a design change made to the PRG control module. This change is in response to a limited number of customer concerns regarding the rear gate not opening when operating the gate switch or dashboard switch on the ... Read More »
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. Read More »
This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U). Read More »
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2. Read More »
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a Service Program to reprogram the Engine Control Module (ECM) on certain 2019-2020MY Ascent and 2020MY Legacy & Outback vehicles. Read More »
"In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a Service Program to reprogram the Engine Control Module (ECM) on certain 2019-2020MY Ascent and 2020MY Legacy & Outback vehicles. Read More »
This bulletin announces availability of reprogramming files to optimize the Body Integrated Unit (BIU) operation of the automatic door lock (auto-lock / unlock) feature. Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent vehicles in which the Continually Variable Transmission (CVT) chain may slip. Read More »
This bulletin provides helpful information about operating conditions observed in the field for Technicians to use when diagnosing customer concerns which may arise while operating Harman Gen 3.0 and 3. Read More »
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Read More »
This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and / or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit. Read More »
This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio / navigation head unit. Read More »
This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed above. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. Read More »
This bulletin announces availability of reprogramming files to optimize the Engine Control Module (ECM). The new files will address isolated concerns of an extended cranking (hard starting) condition. Read More »
This Service Information Bulletin provides the answer to potential inquiries regarding the STARLINK app being unable to play music files stored on a customera??s AndroidA? phone / device through the head units (H/U) used in the ... Read More »
This bulletin announces availability of new heater control panels assemblies with revised operating logic. Previously, when A/C cut-off control was activated (e.g. Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the ... Read More »
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2. Read More »
"This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the ... Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. Read More »
This bulletin announces a change made to optimize the sealing of the pressure switch connector used on a metal refrigerant pipe on the models above. Read More »
This bulletin announces a design change made to the PRG control module. This change is in response to a limited number of customer concerns regarding the rear gate not opening when operating the gate switch or dashboard switch on the ... Read More »
This bulletin announces a design change made to the sunglasses holder portion of the EyeSight camera cover. In rare cases, the sunglasses holder may bind or otherwise not operate smoothly when trying to open and / or close it. Read More »
This bulletin announces a change made to the PRG control module. This change is in response to a limited number of customer concerns regarding the PRG reversing direction before reaching the fully open position. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. Read More »
This bulletin announces a change made to the PRG control module. This change is in response to a limited number of customer concerns regarding the PRG reversing direction before reaching the fully open position. Read More »
When attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully. Read More »
When attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and/or 204 may occur preventing the process from completing successfully. Read More »
This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and / or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit. Read More »
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Read More »
When attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully. Read More »
When attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully. Read More »
In the interest of customer satisfaction, Subaru of America, Inc. is extending the New Car Basic Warranty coverage for the 12 Volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six ... Read More »
This Bulletin is to inform you of the availability of the new auxiliary USB terminal and adapter cord designed to address cases of intermittent communication loss when using Apple CarPlay and/or Android Auto application connected via the ... Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
The WRK-21 recall includes TCM reprogramming to prevent CVT chain slip. If, during the recall inspection, a vehicle is confirmed to have already experienced severe enough CVT chain slip, the CVT assembly will be replaced. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. Read More »
This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and/or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit. Read More »
This Service Information Bulletin announces a design change made to the side curtain and knee airbag modules on the models listed above to optimize commonization with the Japanese production parts. Read More »
This Service Information bulletin serves a quick reminder to always perform the Clear Memory function of the Airbag system using the Subaru Select Monitor 4 after replacement of any airbag system sensor. Read More »
This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame. Read More »
This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame. Read More »
This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame. Read More »
This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame. Read More »
This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame. Read More »
This service infromation bulletin provides an important precaution to follow whenever installing the front seat belt assembly retaining bolts located at the base of the "B" pillar. Read More »
This bulletin announces the repair procedure for a rubbing-type sound that can be heard from the side of the console box when it comes in contact with a passengera??s knee or when the gear selector is moved. Read More »
This bulletin provides a repair procedure to address a small number of customer concerns of the hood panel surface vibrating while driving. Read More »
This bulletin announces design changes made to the trim cover for the PRG control switches located on the bottom of the rear gate inner trim panel. Read More »
This bulletin announces a design change made to the front door weatherstrips to prevent interference with the leading edge of the rear doors under certain circumstances. Read More »
This bulletin provides a repair procedure to address a small number of customer concerns of the hood panel surface vibrating while driving. Read More »
This Service Information Bulletin clarifies a bolt tightening sequence procedure for the three (3) turbocharger stay bracket mounting bolts. Torsional stress may remain in the stay bracket if the tightening sequence is not followed. Read More »
This bulletin announces a change made to the PRG control module. This change is in response to a limited number of customer concerns regarding the PRG reversing direction before reaching the fully open position. Read More »
This bulletin outlines a design change made to the inner frame assembly used with the silver (?chrome?) type outer door handle to improve its reliability. Read More »
This bulletin outlines a design change made to the inner frame assembly used with the silver (?chrome?) type outer door handle to improve its reliability. Read More »
Subaru of America, Inc. (Subaru) is recalling certain 2019 model year Ascent vehicles, due to the possibility of some missing body structure welds. A total of 293 U.S. vehicles are affected by this recall. Read More »
Various paint manufacturers designate their own stock numbers and coding information although many of the major suppliers are now using the SOA paint codes to help eliminate possible confusion. Read More »
This Service Information bulletin announces a procedure change for installation of the under-body grommets used to seal the tie-down holes used during vehicle transport. Read More »
This Service Information bulletin announces a procedure change for installation of the under-body grommets used to seal the tie-down holes used during vehicle transport. Read More »
This Service Information bulletin announces a procedure change for installation of the under-body grommets used to seal the tie-down holes used during vehicle transport. Read More »
This Service Information bulletin provides recommendations for removing stains from the rear bumper cover on the 2019MY Ascent when using a mild automotive detergent does not provide the desired results. Read More »
This bulletin provides details regarding the cause of a whining-type sound customers may have concern about when operating their power door locks (lock and/or unlock). Read More »
This bulletin outlines a design change made to the inner frame assembly used with the silver (?chrome?) type outer door handle to improve its reliability. Read More »
This bulletin outlines a design change made to the inner frame assembly used with the silver (?chrome?) type outer door handle to improve its reliability. Read More »
This bulletin announces design changes made to the trim cover for the rear gate PRG control switches located on the bottom of the rear gate inner trim panel. Read More »
This bulletin announces a design change made to the PRG control module. This change is in response to a limited number of customer concerns regarding the rear gate not opening when operating the gate switch or dashboard switch on the ... Read More »
This bulletin announces a design change made to the PRG control module. This change is in response to a limited number of customer concerns regarding the rear gate not opening when operating the gate switch or dashboard switch on the ... Read More »
This bulletin announces the initialization service procedures to be followed when diagnosing and/or repairing Power Rear Gate (PRG) systems. Read More »
This bulletin announces design changes made to the trim cover for the rear gate PRG control switches located on the bottom of the rear gate inner trim panel. Read More »
This Service Information Bulletin provides insight on how to address a customer concern of the rear hatch, Power Rear Gate (PRG) or trunk release operating (or finding the PRG/trunk open unexpectedly after parking) without a specific ... Read More »
This bulletin announces a design change made to the PRG control module. This change is in response to a limited number of customer concerns regarding the rear gate not opening when operating the gate switch or dashboard switch on the ... Read More »
This bulletin announces the initialization service procedures to be followed when diagnosing and/or repairing Power Rear Gate (PRG) systems. Read More »
The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the Subaru Lock Information web-site. Read More »
This Service Information Bulletin provides additional information for the diagnostic procedures concerning measurement of Dark Current (a.k.a. Standby Current). Read More »
This bulletin provides details regarding the cause of a whining-type sound customers may have concern about when operating their power door locks (lock and/or unlock). Read More »
This bulletin announces design changes made to the trim cover for the rear gate PRG control switches located on the bottom of the rear gate inner trim panel. Read More »
This bulletin announces availability of reprogramming files to optimize the Body Integrated Unit (BIU) opertation of the automatic door lock (auto-lock/unlock) feature. Read More »
This bulletin announces availability of reprogramming files to optimize the Body Integrated Unit (BIU) operation of the automatic door lock (auto-lock / unlock) feature. Read More »
This bulletin announces a design change made to the front door weatherstrips to prevent interference with the leading edge of the rear doors under certain circumstances. Read More »
This Service Information Bulletin provides insight on how to address a customer concern of the rear hatch, Power Rear Gate (PRG) or trunk release operating (or finding the PRG/trunk open unexpectedly after parking) without a specific ... Read More »
This bulletin announces availability of reprogramming files to optimize the Body Integrated Unit (BIU) operation of the automatic door lock (auto-lock / unlock) feature. Read More »
This bulletin announces a design change made to the PRG control module. This change is in response to a limited number of customer concerns regarding the rear gate not opening when operating the gate switch or dashboard switch on the ... Read More »
This bulletin announces availability of reprogramming files to optimize the Body Integrated Unit (BIU) operation of the automatic door lock (auto-lock / unlock) feature. Read More »
This bulletin announces a design change made to the Slide Rail components of the left and right front power seat frame / track assembliesd. Read More »
This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame. Read More »
This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame. Read More »
This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame. Read More »
This bulletin provides a repair procedure to address a squeaking sound coming from the backrest hinge area of the front seats. The procedure applies to both manually and power operated seat assemblies. Read More »
This bulletin announces a design change made to the front seat backrest frame assemblies in response to a limited number of customer reports of a squeaking sound heard when leaning back in the front seats. Read More »
This bulletin announces a design change made to the Slide Rail components of the left and right front power seat frame / track assemblies used on the models listed. Read More »
This bulletin announces availability of redesigned leather seat cushion trim covers to address isolated customer concerns of wrinkles appearing during early stages of vehicle use as shown in the example photo below. Read More »
This Bulletin announces additional information regarding error codes 1403- 1407 encountered when attempting an adjustment/calibration of the EyeSightA? system after body repair procedures have been performed. Read More »
This document discusses some of the conditions that may trigger an Automatic Collision Notification (CAN) (Gen1) or Advanced Automatic Collision Notification (AACN) (Gen2), without a collision, airbag deployment, or accident taking place. Read More »
This Bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their Gen 2/Gen 3 Telematics system equipped Subaru. Read More »
This Service Information Bulletin provides the diagnostic procedure for the STARLINKA? Remote Engine Start (RES). All Gen2 and Gen3 Telematics Equipped Models. Read More »
This Bulletin announces the preferred practices to be used when handling vehicles equipped with Gen2 Telematics which are enrolled in the Subaru STARLINKA? Security Plus Service featuring Stolen Vehicle Recovery Plus with Immobilizer. Read More »
This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed. Read More »
This bulletin addresses the reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
This bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the Gen 2 Telematics systema??s remote access features. Read More »
This bulletin provides the diagnostic procedure for Harman Infotainment Systems when DTC B2255 is detected. This update should prevent unnecessary replacement of the head unit or USB cable. Read More »
In the interest of providing continued customer satisfaction, Subaru of America, Inc. (SOA) is implementing Warranty Extensions and additional benefits for owners and lessees of certain 2019- 20MY Ascent models. Read More »
This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
In the interest of customer satisfaction, Subaru of America, Inc. is extending the New Car Basic Warranty coverage for the 12 Volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six ... Read More »
This Service Information Bulletin announces diagnostic service procedures to be followed when DTC P0420 (Catalyst System Efficiency Below Threshold Bank 1) is detected by the Engine Control Module (ECM). Read More »
This Bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their Gen 2/Gen 3 Telematics system equipped Subaru. Read More »
This Service Information Bulletin announces diagnostic service procedures to be followed when DTC P0420 (Catalyst System Efficiency Below Threshold Bank 1) is detected by the Engine Control Module (ECM). Read More »
This Bulletin is to inform you of the availability of the new auxiliary USB terminal and adapter cord designed to address cases of intermittent communication loss when using Apple CarPlay and/or Android Auto application connected via the ... Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3. Read More »
Subaru of America, Inc. (Subaru) has initiated this safety and emissions Recall for certain 2019 - 2020 model year Ascent vehicles, 2020-2021 model year turbo Legacy vehicles, and 2020-2021 model year turbo Outback vehicles in which the ... Read More »
This Bulletin announces additional information regarding error codes 1403- 1407 encountered when attempting an adjustment/calibration of the EyeSightA? system after body repair procedures have been performed. Read More »
This Service Information Bulletin announces additional diagnostic procedures and a detailed flow chart to be used when diagnosing customer concerns regarding the operation of the STARLINK Remote Engine Start (RES) feature. Read More »
This bulletin announces the repair procedure for a rubbing-type sound that can be heard from the side of the console box when it comes in contact with a passengera??s knee or when the gear selector is moved. Read More »
The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the Subaru Lock Information web-site. Read More »
This Service Information Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. Read More »
This bulletin announces design changes made to the Exhaust Pipe Front (EPF) to address concerns of rattle-type or fluttering sounds coming from the undercarriage during acceleration caused by cracking in the EPF. Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns. Read More »
This Service Information Bulletin provides the diagnostic procedure for the STARLINKA? Remote Engine Start (RES). All Gen2 and Gen3 Telematics Equipped Models. Read More »
This Bulletin announces additional diagnostic procedures and a detailed flow chart to be used when diagnosing customer concerns regarding the operation of the STARLINK Remote Engine Start (RES) feature. Read More »
This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed. Read More »
This bulletin announces availability of new reprograming files for the Transmission Control Module (TCM) to address judder a sensation possibly accompanied by a vibration-type sound when accelerating from slow speeds. Read More »
This bulletin provides a repair procedure to address a small number of customer concerns of the hood panel surface vibrating while driving. Read More »
This Service Information Bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their Gen 2/Gen 3 Telematics system equipped Subaru. Read More »
When attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully. Read More »
This Service Information bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the Gen 2 Telematics systema??s remote access features. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
This bulletin announces a change made to optimize the sealing of the pressure switch connector used on a metal refrigerant pipe on the models listed. Read More »
Service, Parts, and Claim Instructions For detailed service, parts, and claim instructions, please refer to the WRL-22 Product Campaign Bulletin which is now available on STIS. Read More »
In the interest of customer satisfaction, Subaru of America, Inc. is extending the New Car Basic Warranty coverage for the 12 Volt batteries used in the above listed models and model years beyond the original three (3) years or thirty six ... Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressin customer concerns. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
This Bulletin provides additional procedures and a detailed flow chart to use when diagnosing customer concerns regarding operation of the STARLINK RES feature. Read More »
This Bulletin provides additional information for the diagnostic procedures concerning measurement of Dark Current (a.k.a. Standby Current). Read More »
This Bulletin provides additional information for the diagnostic procedures concerning measurement of Dark Current (a.k.a. Standby Current). Read More »
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site. Read More »
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
This Bulletin provides additional procedures and a detailed flow chart to use when diagnosing customer concerns regarding operation of the STARLINK RES feature. Read More »
Recently following the release of the WRK-21 CVT Chain Guide Breakage, SOAa??s Techline started to receive some retailer inquiries regarding TCMs not accepting the testing/ temporary pak file or the final pak file and then failing to ... Read More »
This Bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed. Read More »
This Bulletin announces the preferred practices to be used when handling vehicles equipped with Gen2 Telematics which are enrolled in the Subaru STARLINKA? Security Plus Service featuring Stolen Vehicle Recovery Plus with Immobilizer. Read More »
The WRK-21 recall includes TCM reprogramming to prevent CVT chain slip. If, during the recall inspection, a vehicle is confirmed to have already experienced severe enough CVT chain slip, the CVT assembly will be replaced. Read More »
Subaru of America, Inc. (Subaru) is recalling certain 2019 model year Ascent vehicles in which midjoint of the transmission hydraulic sensor harness was made with dissimilar materials (tinplate and copper) which may cause an oxide film to ... Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
This bulletin announces availability of reprogramming files to optimize the Body Integrated Unit (BIU) operation of the automatic door lock (auto-lock / unlock) feature. Read More »
This service bulletin provides a temporary repair procedure to address vibrations and/or judder concerns experienced on turns during acceleration. Read More »
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site. Read More »
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. Read More »
This bulletin provides updated parts information and a service procedure to follow for removing accumulated carbon deposits from fuel injectors and internal engine components (e.g. intake valves and / or manifold, and combustion chambers). Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019-2020 MY Ascent, 2018-2019 MY BRZ, 2018 MY Forester (Turbo), 2018-2020 MY Impreza, 2018-2020 MY Legacy, 2018-2020 MY Outback, and 2018-2019 MY WRX vehicles ... Read More »
This bulletin provides important information regarding diagnosis and replacement (when applicable) of the STARLINK Telematics Data Communication Module (DCM) along with a new claim submission requirement. Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units. Read More »
This Bulletin announces availability of new front brake pad kit established to address concerns of a squeaking sound heard when coming to a stop and / or a pulsation (judder) heard and felt during braking. Read More »
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site. Read More »
This bulletin announces availability of new front wheel hub assemblies incorporating bearing surfaces having increased resistance to imperfections resulting from shock loads. Read More »
This Service Information Bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions. Read More »
This bulletin announces the upcoming issuance to all retailers of an essential tool update kit for the Engine Support Assembly Kit #J-50135-A. Read More »
This bulletin provides helpful information about operating conditions observed in the field for Technicians to use when diagnosing customer concerns which may arise while operating Harman Gen 3 Navigation and Display Audio systems. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units. Read More »
Subaru of America, Inc. (Subaru) is initiating a service program recall to replace the air conditioning pipe in certain 2019 model year Ascent vehicles. Read More »
To help reduce confusion and increase technician efficiency, Subaru of America, Inc. (SOA) has developed the following cross reference list to help locate the appropriate Special Service Tool. Read More »
Subaru of America, Inc. is initiating a service program/voluntary emissions recall to replace the air conditioning pipe in certain 2019 model year Ascent vehicles. Read More »
This bulletin announces design changes made to the trim cover for the rear gate PRG control switches located on the bottom of the rear gate inner trim panel. Read More »
This bulletin provides information related to the telematics system's Automatic Collision Notification (ACN) and Advanced Automatic Collision Notification (AACN) feature operation, diagnostic tips, and best practices. Read More »
This Service Information Bulletin provides updated diagnostic procedures to follow when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions. Read More »
This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame. Read More »
This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame. Read More »
This bulletin provides a repair procedure to address a squeaking sound coming from the backrest hinge area of the front seats. The procedure applies to both manually and power operated seat assemblies. Read More »
Subaru of America, Inc. (Subaru) is recalling certain 2019 model year Ascent vehicles in which midjoint of the transmission hydraulic sensor harness was made with dissimilar materials (tinplate and copper) which may cause an oxide film to ... Read More »
This bulletin announces design changes made to the trim cover for the rear gate PRG control switches located on the bottom of the rear gate inner trim panel. Read More »
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site. Read More »
This bulletin announces a design change made to the front seat backrest frame assemblies in response to a limited number of customer reports of a squeaking sound heard when leaning back in the front seats. Read More »
The purpose of this bulletin is to provide a desription of current changes to service manuals available via the Subaru Technical Information System (STIS) web site. Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative. Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimized efficiency. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models listed. Read More »
To support the WRD-20 Fuel Pump Impeller Failure Campagn, a 20- minute videl along with a supporting post test assigned to all Dealer Service Technicians as 20L001010C - WRD-20 Fuel Pump Impeller Failure. Read More »
This Service Information Bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their Gen 2 Telematics system equipped Subaru. Read More »
This Service Information Bulletin has been developed for use as a quick reference tool aid in diagnosing operational concerns of the Gen 2 Telematics system's remote access features. Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns. Read More »
This service information bulletin provides important information regarding diagnosis and replacement (when applicable) of the STARLINK Telematics Data Communication Module (DCM). All models with STARLINK Telematics System. Read More »
This bulletin announces availability of reprogramming files to optimize the Body Integrated Unit (BIU) operation of the automatic door lock (auto-lock / unlock) feature. Read More »
This bulletin announces a design change made to the front door weatherstrips to prevent interference with the leading edge of the rear doors under certain circumstances. Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize effciency while addressing customer concerns. Read More »
This service bulletin provides details of a correction to the diagnostic procedure for DTC B2350- REAR RADAR COMMUNICATION ERROR on the models listed. Read More »
This service bulletin announces the addition of diagnostics for DTC B224C: RADIO ANTENNA FAULTS to the service manuals of the models listed. Read More »
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site. Read More »
This bulletin details an important regulation issued by the National Highway Traffic Safety Administration (NHTSA) which impacts the way some vehicles with accessories are sold. Read More »
This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U). Read More »
This bulletin provides an inspection procedure to follow when addressing customer concerns of a rattling, knocking or klunk type sound when going over slight bumps and/or uneven road surfaces. Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent vehicles in which the Continually Variable Transmission (CVT) chain may slip. Read More »
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Read More »
This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio / navigation head unit. Read More »
This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed above. Read More »
"This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the ... Read More »
This bulletin announces a change made to the PRG control module. This change is in response to a limited number of customer concerns regarding the PRG reversing direction before reaching the fully open position. Read More »
This Service Information bulletin has been developed for use as a quick reference tool to aid in diagnosing operational concerns of the Gen 2 Telematics system?s remote access features on all 2019 vehicles with Gen 2 Telematics. Read More »
This bulletin provides helpful information about operating conditions observed in the field for Technicians to use when diagnosing customer concerns which may arise while operating Harman Gen 3.0 and 3. Read More »
This bulletin announces availability of new audio system amplifiers to address the following operating concerns with the Harman Kardon Gen 3 infotainment system: Symptom 1: No audio output is heard but, the volume level displayed changes ... Read More »
To help reduce confusion and increase technician efficiency, Subaru of America, Inc. (SOA) has developed the following cross reference list to help locate the appropriate Special Service Tool. Read More »
This bulletin provides a procedure to follow for addressing customer concerns of a shuddering condition or chattering -type sound heard or felt when making sharp turns. Read More »
This Service Information bulletin announces a design change made to the rubber timing hole access plug to improve its retention and prevent water intrusion into the converter case. Read More »
This Service Information bulletin announces a procedure change regarding installation of the body plugs used to close the tie-down chain access holes in the vehicle underbody. Read More »
This bulletin announces a change made to the PRG control module. This change is in response to a limited number of customer concerns regarding the PRG reversing direction before reaching the fully open position. Read More »
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2. Read More »
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2. Read More »
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Read More »
This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and / or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit. Read More »
This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio / navigation head unit. Read More »
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Read More »
A Part Claim for the return of L101SXC001 has been entered in the system for you based on your current available Prime inventory. This is in addition to the previously entered claim for L101SXC000. Read More »
The all new 2019MY Subaru Ascent Quality Monitoring Team (QMT) is underway and in full force. As a reminder, the Team is interested in everything related to the Ascent. Read More »
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. Read More »
This bulletin announces availability of reprogramming files to optimize the Body Integrated Unit (BIU) opertation of the automatic door lock (auto-lock/unlock) feature. Read More »
This bulletin announces availability of reprogramming files to optimize the Body Integrated Unit (BIU) operation of the automatic door lock (auto-lock / unlock) feature. Read More »
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. The exchange program policy can also be found in Sections 8.4.9 and 11.2. Read More »
This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and/or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit. Read More »
This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and/or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit. Read More »
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Read More »
This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and / or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit. Read More »
This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio / navigation head unit. Read More »
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Read More »
This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed. Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns. Read More »
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. Read More »
This bulletin provides helpful information about operating conditions observed in the field for Technicians to use when diagnosing customer concerns which may arise while operating Harman Gen 3.0 and 3. Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the ... Read More »
"This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the ... Read More »
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Read More »
This Service Information bulletin is in response to a small number of customer concerns regarding the audio unit not being able to play certain types of audio Compact Discs (CDs). Harman Gen 3. Read More »
This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. Read More »
This bulletin provides the diagnostic procedure for Harman Infotainment Systems when DTC B2255 is detected. This update should prevent unnecessary replacement of the head unit or USB cable. Read More »
This Service Information Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed. Read More »
This bulletin provides information on a new reprogramming procedure (FOTA) to optimize the Harman Gen 3.1 Audio and Navigation head units (H/U) utilized in the models as listed. Read More »
This bulletin announces a design change made to the Slide Rail components of the left and right front power seat frame / track assemblies used on the models listed. Read More »
This bulletin provides a procedure to follow for addressing customer concerns of a shuddering condition or chattering -type sound heard or felt when making sharp turns. Read More »
This bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions. Read More »
The intent of this Service Information Bulletin is to provide Technicians and staff members who interact with the Telematics system insight to help address questions regarding opeation of the WiFi Hotspot feature. Read More »
This service bulletin provides details of a correction to the diagnostic procedure for DTC B2350- REAR RADAR COMMUNICATION ERROR on the models listed. Read More »
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. Read More »
This bulletin provides troubleshooting steps to use when diagnosing concerns of the Apple CarPlay and / or Android Auto feature not connecting or launching properly when a compatible device is connected to the head unit. Read More »
The purpose of this bulletin is to provide a description of current changes to Service Manuals available via the Subaru Technical Information System (STIS) web site. Read More »
The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. Read More »
This Service Information bulletin provides new inspection and repair procedures for AVCS (Active Valve Control System) -related DTCs on the FA and FB engine equipped models listed above. Read More »
This bulletin announces availability of ECM reprogramming files to optimize the ECM. This bulletin announces availability of ECM reprogramming files to optimize the ECM. Read More »
The all new 2019MY Subaru Ascent Quality Monitoring Team (QMT) is underway and in full force. As a reminder, the Team is interested in everything related to the Ascent. Read More »
Recently following the release of the WRK-21 CVT Chain Guide Breakage, SOAa??s Techline started to receive some retailer inquiries regarding TCMs not accepting the testing/ temporary pak file or the final pak file and then failing to ... Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety and emissions Recall for certain 2019 - 2020 model year Ascent vehicles, 2020 model year turbo Legacy vehicles, and 2020 model year turbo Outback vehicles in which the ... Read More »
This Bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions used in the models listed. Read More »
This Bulletin announces the preferred practices to be used when handling vehicles equipped with Gen2 Telematics which are enrolled in the Subaru STARLINKA? Security Plus Service featuring Stolen Vehicle Recovery Plus with Immobilizer. Read More »
This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. Read More »
This Service Information Bulletin provides updated diagnostic procedures to follow and a brief questionnaire to complete when diagnosing an alleged Chain Slip condition on the TR580 and TR690 model CVT transmissions. Read More »
This bulletin announces design changes made to the trim cover for the rear gate PRG control switches located on the bottom of the rear gate inner trim panel. Read More »
This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame. Read More »
This bulletin provides a procedure to address customer concerns of a squeaking sound originating from where the front seat belt buckle assembly attaches to the seat frame. Read More »
This bulletin provides a repair procedure to address a squeaking sound coming from the backrest hinge area of the front seats. The procedure applies to both manually and power operated seat assemblies. Read More »
This bulletin announces a design change made to the front seat backrest frame assemblies in response to a limited number of customer reports of a squeaking sound heard when leaning back in the front seats. Read More »
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns. Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent, Impreza, Legacy, and Outback vehicles in which the fuel pump may become inoperative. Read More »
This Service Information Bulletin announces part number change information for the Positive Crankcase Ventilation (PCV) valves used on the models listed above. Read More »
Subaru of America, Inc. (Subaru) is initiating a new safety recall for certain 2019 model year Ascent vehicles in which the Continually Variable Transmission (CVT) chain may slip. Read More »
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Read More »
This Service Information bulletin provides a procedure to use for addressing a customer concern of a delayed or slow response when using the soft keys on the touch screen of the audio / navigation head unit. Read More »
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Read More »
This bulletin provides a procedure to follow for addressing customer concerns of a shuddering condition or chattering -type sound heard or felt when making sharp turns. Read More »
This Service Information bulletin announces a procedure change for installation of the under-body grommets used to seal the tie-down holes used during vehicle transport. Read More »
This Service Information bulletin announces a procedure change for installation of the under-body grommets used to seal the tie-down holes used during vehicle transport. Read More »
This bulletin provides troubleshooting steps to follow when diagnosing a customer concern of the display screen being either frozen (unresponsive) or black (blank). Read More »
This bulletin announces availability of new heater control panels assemblies with revised operating logic. Previously, when A/C cut-off control was activated (e.g. Read More »
This bulletin announces a change made to optimize the sealing of the pressure switch connector used on a metal refrigerant pipe on the models above. Read More »
