Technical Service Bulletins (TSBs) for the 2013 XJ are official communications between Jaguar & their dealerships that describe processes for troubleshooting or fixing certain common problems.
All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
U1000-00 present in BCM. One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start. Read More »
The steering wheel control switches and/or paddle shifters may not function as expected and lead to one or more of the following features not functioning as expected: ? Paddle shifters do not operate ? Steering wheel audio volume ... Read More »
SITUATION: THE STEERING WHEEL MAY EXHIBIT A VIBRATION / SHIMMY WHILE DRIVING. CAUSE: THIS MAY BE CAUSED BY A ROAD WHEEL/TIRE ASSEMBLY IMBALANCE AND/OR TEMPORARY TIRE FLAT-SPOTTING. Read More »
SITUATION: THE STEERING WHEEL MAY EXHIBIT A VIBRATION / SHIMMY WHILE DRIVING. CAUSE: THIS MAY BE CAUSED BY A ROAD WHEEL/TIRE ASSEMBLY IMBALANCE AND/OR TEMPORARY TIRE FLAT-SPOTTING. Read More »
SITUATION: A STEERING WHEEL SHIMMY MAY BE EVIDENT DURING THE PRE-DELIVERY INSPECTION (PDI) ROAD TEST DUE TO TEMPORARY FLAT SPOTS ON THE ROLLING SURFACE OF THE TIRE. Read More »
"SITUATION: A STEERING WHEEL SHIMMY MAY BE EVIDENT DURING THE PRE-DELIVERY INSPECTION (PDI) ROAD TEST DUE TO TEMPORARY FLAT SPOTS ON THE ROLLING SURFACE OF THE TIRE. Read More »
"ISSUE: A STEERING WHEEL SHIMMY MAY BE EVIDENT DURING THE PRE-DELIVERY INSPECTION (PDI) ROAD TEST DUE TO TEMPORARY FLAT SPOTS ON THE ROLLING SURFACE OF THE TIRE. Read More »
AN ISSUE HAS BEEN IDENTIFIED ON A NUMBER OF XF (X250), XJ (X351), AND XK (X150) VEHICLES WHERE THE RESIDUAL TORQUE ON THE STEERING GEAR PINION BOLT COULD BE BELOW THE LOWER SPECIFICATION AND IN SOME CASES THE CUSTOMER MAY EXPERIENCE A ... Read More »
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A NUMBER OF XF (X250), XJ (X351), AND XK (X150) VEHICLES WHERE THE RESIDUAL TORQUE ON THE STEERING GEAR PINION BOLT COULD BE BELOW THE LOWER SPECIFICATION AND IN SOME CASES THE CUSTOMER MAY ... Read More »
JAGUAR: STEERING GEAR HAS KNOCKING NOISE DUE TO RESIDUAL TORQUE ON STEERING GEAR PINION BOLT IS BELOW LOWER SPECIFICATION AND IF IGNORED, CAUSES STEERING DEGRADATION. MODELS XF, XJ, XK. NO MODEL YEARS LISTED. Read More »
JAGUAR: RESIDUAL TORQUE ON STEERING GEAR PINION BOLT IS BELOW LOWER SPECIFICATION AND WILL EXPERIENCE A KNOCKING NOISE FROM STEERING GEAR WHICH MAY BE CAUSED BY EARLY STEERING DEGRADATION. MODELS 2013 XF, XJ, XK. Read More »
SITUATION: A VIBRATION OR SHAKING SENSATION COMING FROM DIFFERENT AREAS OF THE VEHICLE MAY BE EVIDENT WHILE DRIVING. THIS MAY BE FELT THROUGH THE STEERING WHEEL AND/OR THROUGH THE SEATS/VEHICLE BODY. Read More »
"SITUATION: A STEERING WHEEL SHIMMY MAY BE EVIDENT DURING THE PRE-DELIVERY INSPECTION (PDI) ROAD TEST DUE TO TEMPORARY FLAT SPOTS ON THE ROLLING SURFACE OF THE TIRE. Read More »
Issue: Jaguar XJ customers may complain of a creak, squeak or knock from the front suspension area, particularly enhanced at various speeds whilst travelling over speed bumps or uneven road surfaces. Read More »
Issue: Jaguar XJ customers may complain of a creak, squeak or knock from the front suspension area, particularly enhanced at various speeds whilst travelling over speed bumps or uneven road surfaces. Read More »
"RE-ISSUED DEC 2015 ISSUE: ENGINEERING IS INVESTIGATING REPORTS OF XJ (X351) RIDE HEIGHT SENSORS NOT OPERATING CORRECTLY. CAUSE: THE AIR SUSPENSION AND ACTIVE DYNAMICS MODULES INCLUDE CHECKS OF THE HEIGHT SENSORS DURING VEHICLE USAGE. Read More »
"ISSUE: ENGINEERING IS INVESTIGATING REPORTS OF XJ (X351) RIDE HEIGHT SENSORS NOT OPERATING CORRECTLY. CAUSE: THE AIR SUSPENSION AND ACTIVE DYNAMICS MODULES INCLUDE CHECKS OF THE HEIGHT SENSORS DURING VEHICLE USAGE. Read More »
A limited number of 2013 model year XJ vehicles have been manufactured away from process and the engine bay harness may come into contact with the right-hand suspension tower. Read More »
Issue: Jaguar XJ customers may complain of a creak, squeak or knock from the front suspension area, particularly enhanced at various speeds whilst travelling over speed bumps or uneven road surfaces. Read More »
"SITUATION: THE AIR SUSPENSION SYSTEM WARNING LIGHT MAY BE ILLUMINATED AND THE AIR SUSPENSION SYSTEM MAY BE INACTIVE. CAUSE: THIS MAY BE CAUSED BY SPECIFIC DAMAGE TO THE AIR SUSPENSION SYSTEM COMPRESSOR CONNECTOR AND COMPRESSOR. Read More »
"ISSUE: ENGINEERING IS INVESTIGATING REPORTS OF XJ (X351) RIDE HEIGHT SENSORS NOT OPERATING CORRECTLY. CAUSE: THE AIR SUSPENSION AND ACTIVE DYNAMICS MODULES INCLUDE CHECKS OF THE HEIGHT SENSORS DURING VEHICLE USAGE. Read More »
"ISSUE: SUBMITTING A BRAKE NOISE EPQR. SPECIFICALLY RELATED TO FRONT BRAKE DISC GROOVING CAUSING A NOISE AND /OR JUDDER ISSUE. CAUSE: UNDER INVESTIGATION" Read More »
"ISSUE: SUBMITTING A BRAKE NOISE EPQR. SPECIFICALLY RELATED TO FRONT BRAKE DISC GROOVING CAUSING A NOISE AND /OR JUDDER ISSUE. CAUSE: UNDER INVESTIGATION" Read More »
"ISSUE: CUSTOMER REPOR TS A PARKBRAKE WARNING LAMP I L LUMINATED AND / OR PARKBRAKE FAUL T MESSAGE DISPLAYED IN THE IPK (INSTRUMENT PACK), FOLLOWING INVESTIGATION WI TH SDD THE FOL LOWING DTC P1571-64 (BRAKE SWI TCH - SIGNAL ... Read More »
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
SITUATION: A VIBRATION OR SHAKING SENSATION COMING FROM DIFFERENT AREAS OF THE VEHICLE MAY BE EVIDENT WHILE DRIVING. THIS MAY BE FELT THROUGH THE STEERING WHEEL AND/OR THROUGH THE SEATS/VEHICLE BODY. Read More »
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
"SITUATION: THE AIR SUSPENSION SYSTEM WARNING LIGHT MAY BE ILLUMINATED AND THE AIR SUSPENSION SYSTEM MAY BE INACTIVE. CAUSE: THIS MAY BE CAUSED BY SPECIFIC DAMAGE TO THE AIR SUSPENSION SYSTEM COMPRESSOR CONNECTOR AND COMPRESSOR. Read More »
SITUATION: A VIBRATION OR SHAKING SENSATION COMING FROM DIFFERENT AREAS OF THE VEHICLE MAY BE EVIDENT WHILE DRIVING. THIS MAY BE FELT THROUGH THE STEERING WHEEL AND/OR THROUGH THE SEATS/VEHICLE BODY. Read More »
"ISSUE: SUBMITTING A BRAKE NOISE EPQR. SPECIFICALLY RELATED TO FRONT BRAKE DISC GROOVING CAUSING A NOISE AND /OR JUDDER ISSUE. CAUSE: UNDER INVESTIGATION" Read More »
SITUATION: A VIBRATION OR SHAKING SENSATION COMING FROM DIFFERENT AREAS OF THE VEHICLE MAY BE EVIDENT WHILE DRIVING. THIS MAY BE FELT THROUGH THE STEERING WHEEL AND/OR THROUGH THE SEATS/VEHICLE BODY. Read More »
"ISSUE: CUSTOMER REPOR TS A PARKBRAKE WARNING LAMP I L LUMINATED AND / OR PARKBRAKE FAUL T MESSAGE DISPLAYED IN THE IPK (INSTRUMENT PACK), FOLLOWING INVESTIGATION WI TH SDD THE FOL LOWING DTC P1571-64 (BRAKE SWI TCH - SIGNAL ... Read More »
"SITUATION: THE FRONT AND/OR REAR PARKING AID SYSTEM MAY BE INOPERATIVE. CAUSE: THIS MAY BE CAUSED BY A CORRODED WIRING HARNESS AT THE FRONT AND/OR REAR BUMPER HARNESSES." Read More »
ISSUE: THE CUSTOMER MAY REPORT A NOISE FROM THE ENGINE BAY. THIS MAYBE ACCOMPANIED WITH THE COOLANT GAUGE READING HIGH AND/OR THE CHARGE WARNING INDICATOR ILLUMINATED. Read More »
SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED. UPON DIAGNOSIS, THE TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODES (DTC) RELEVANT TO THE MID-CATALYST AND POST-CATALYST HEATED OXYGEN SENSORS (HO2S) -- P0036, P0037, ... Read More »
SITUATION: ONE OF THE FOLLOWING ISSUES MAY OCCUR: ? THE GEAR SELECTOR LED INDICATOR FLASHES AND NEUTRAL IS INVOLUNTARILY ENGAGED WHEN COMING TO A STOP. Read More »
"SITUATION: ONE OF THE FOLLOWING ISSUES MAY OCCUR: ? THE GEAR SELECTOR LED INDICATOR FLASHES AND NEUTRAL IS INVOLUNTARILY ENGAGED WHEN COMING TO A STOP. Read More »
"SITUATION: ONE OR MORE FO THE FOLLOWING ISSUES MAY BE EVIDENT WHEN USING THE SMART KEY: ? ENGINE FAILS TO CRANK; ? 'SMART KEY NOT FOUND' MESSAGE DISPLAYED IN THE INSTRUMENT CLUSTER; ? VEHICLE MAY NOT UNLOCK / LOCK WHEN USING PASSIVE ... Read More »
"SITUATION: TO ADDRESS CONCERNS WITH THE CORRECT OPERATION OF THE OXYGEN (O2) SENSORS, UPDATED ENGINE CONTROL MODULE (ECM) SOFTWARE IS REQUIRED ON THE MODELS, ENGINE VARIANTS, AND VEHICLE IDENTIFICATION NUMBER (VIN) RANGES AS LISTED IN ... Read More »
"SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED. UPON DIAGNOSIS, THE TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODES (DTC) RELEVANT TO THE MID-CATALYST AND POST-CATALYST HEATED OXYGEN SENSORS (HO2S) -- P0036, ... Read More »
"SITUATION: A METALLIC 'CLICKING' / 'RASPING' NOISE MAY BE EVIDENT FROM THE ENGINE. THE NOISE MAY BE MORE NOTICEABLE WHEN THE ENGINE IS AT IDLE SPEED AND WHEN THE ENGINE IS COLD. Read More »
"SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED. UPON DIAGNOSIS, THE TECHNICIAN MAY FIND ONE OR MORE OF THE FOLLOWING DIAGNOSTIC TROUBLE C ODES (DTC ) STORED IN THE ENGINE CONTROL MODULE (EC M): P043E-00, ... Read More »
"SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED. UPON DIAGNOSIS, THE TECHNICIAN MAY FIND ONE OR MORE OF THE FOLLOWING DIAGNOSTIC TROUBLE CODES (DTC) STORED IN THE ENGINE CONTROL MODULE (ECM): P043E-00, ... Read More »
"SITUATION: THE FLUID LEVEL IN THE ENGINE COOLANT SYSTEM EXPANSION TANK MAY FALL BELOW THE MINIMUM LEVEL OVER A PERIOD OF TIME OR A ?LOW COOLANT LEVEL? MESSAGE IS DISPLAYED IN THE MESSAGE CENTER. Read More »
"SITUATION: A 'HUMMING' NOISE MAY BE EVIDENT FROM THE ENGINE WHEN THE ENGINE IS IDLING. CAUSE: THIS MAY BE CAUSED BY DUST AND/OR WATER INGRESS TO THE PRIMARY DRIVE BELT IDLER PULLEY BEARING." Read More »
"SITUATION: A METALLIC 'CLICKING' / 'RASPING' NOISE MAY BE EVIDENT FROM THE ENGINE. THE NOISE MAY BE MORE NOTICEABLE WHEN THE ENGINE IS AT IDLE SPEED AND WHEN THE ENGINE IS COLD. Read More »
"SITUATION: A METALLIC 'CLICKING' / 'RASPING' NOISE MAY BE EVIDENT FROM THE ENGINE. THE NOISE MAY BE MORE NOTICEABLE WHEN THE ENGINE IS AT IDLE SPEED AND WHEN THE ENGINE IS COLD. Read More »
"ISSUE A SIGNIFICANT NUMBER OF TSS MOTORS HAVE BEEN REPLACED UNDER WARRANTY, WHEN RETURNED TO THE SUPPLIER FOR ANALYSIS MANY ARE DEEMED AS ?NO FAULT FOUND?. Read More »
"ISSUE: IN SOME CIRCUMSTANCES, THE CUSTOMER IS REPORTING THE ENGINE FAILING TO START, THE ENGINE RUNNING ROUGH, THE CHECK ENGINE LIGHT BEING DISPLAYED, OR A COMBINATION OF THESE SYMPTOMS. Read More »
"SITUATION: AN 'OIL LEVEL CRITICALLY LOW' MESSAGE MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER. CAUSE: THIS MAY BE CAUSED BY THE DYNAMIC OIL LEVEL MEASUREMENT CAUSING A FALSE WARNING." Read More »
"DESCRIPTION THE TRANSMISSION CONTROL SWITCH (TCS) MAY FAIL TO RISE WHEN THE ENGINE START/STOP BUTTON IS PRESSED (IGNITION SWITCHED ?ON?) ON A LIMITED NUMBER OF 2013-2014 MODEL YEAR JAGUAR XF, XJ, AND XK VEHICLES WITHIN THE LISTED VIN ... Read More »
"SITUATION: THE TRANSMISSION CONTROL SWITCH (TCS) MAY FAIL TO RISE WHEN THE ENGINE START/STOP BUTTON IS PRESSED (IGNITION SWITCHED 'ON'). REPEATED CYCLING OF THE ENGINE START/STOP BUTTON MAY TEMPORARILY OVERCOME THIS ISSUE. Read More »
"RE-ISSUED NOVEMBER 2014. ISSUE: ON INVESTIGATION OF WARRANTY RETURNS IT HAS BEEN NOTED THAT THE ENGINE-COMPARTMENT LID LATCH HAS BEEN LUBRICATED. Read More »
"RE-ISSUED JANUARY 2015. ISSUE: ON INVESTIGATION OF WARRANTY RETURNS IT HAS BEEN NOTED THAT THE ENGINE-COMPARTMENT LID LATCH HAS BEEN LUBRICATED. Read More »
Customers report the ECO Stop/Start is not working. Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. Read More »
Situation: T he transmission may default to Neutral (N) when the vehicle comes to a stop with Auto Stop/Start active. The gear indicator display may also flash on the Instrument Cluster and on the Transmission Control Switch (TCS). Read More »
SITUATION: During an engine cold-start (coolant temperature at or below 75?C / 167?F), the engine may exhibit hard starting, rough idle, poor running, and/or an engine misfire. Read More »
"SITUATION: THE FLUID LEVEL IN THE ENGINE COOLANT SYSTEM EXPANSION TANK MAY FALL BELOW THE MINIMUM LEVEL OVER A PERIOD OF TIME OR A ?LOW COOLANT LEVEL? MESSAGE IS DISPLAYED IN THE MESSAGE CENTER. Read More »
"ISSUE: LOW COOLANT MESSAGE DISPLAYED. A COOLANT LEAK IS FOUND FROM THE SEAM ON COOLANT PIPE (AJ8 9664). SEE THE ATTACHED FILE FOR AN EXAMPLE OF THE LEAK LOCATION. Read More »
SITUATION: THE FLUID LEVEL IN THE ENGINE COOLANT SYSTEM EXPANSION TANK MAY FALL BELOW THE MINIMUM LEVEL OVER A PERIOD OF TIME OR A ?LOW COOLANT LEVEL? MESSAGE IS DISPLAYED IN THE MESSAGE CENTER. Read More »
"SITUATION: THE FLUID LEVEL IN THE ENGINE COOLANT SYSTEM EXPANSION TANK MAY FALL BELOW THE MINIMUM LEVEL OVER A PERIOD OF TIME OR A ?LOW COOLANT LEVEL? MESSAGE IS DISPLAYED IN THE MESSAGE CENTER. Read More »
"ISSUE: LOW COOLANT MESSAGE DISPLAYED. A COOLANT LEAK IS FOUND FROM THE SEAM ON COOLANT PIPE (AJ8 9664). SEE THE ATTACHED FILE FOR AN EXAMPLE OF THE LEAK LOCATION. CAUSE: A PROCESS ISSUE AT COMPONENT SUPPLIER. Read More »
"REPUBLISHED AUGUST 2013. ISSUE: FUEL INJECTOR CONCERNS, (APPLICABLE TO 5.0 AJ133 GASOLINE ENGINES), LEADING TO POTENTIAL PROBLEMS SUCH AS POOR RUNNING, POOR FUEL ECONOMY, HARD STARTING, ROUGH IDLE, MISFIRES AND ENGINE DETONATION. Read More »
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
"ISSUE: LOW COOLANT MESSAGE DISPLAYED. A COOLANT LEAK IS FOUND FROM THE SEAM ON COOLANT PIPE (AJ8 9664). SEE THE ATTACHED FILE FOR AN EXAMPLE OF THE LEAK LOCATION. CAUSE: A PROCESS ISSUE AT COMPONENT SUPPLIER. Read More »
"ISSUE: AFTER THE ENGINE COOLANT ON A 5.0L V8 AJ133 ENGINE HAS BEEN PARTIALLY OR FULLY DRAINED AND FILLED, THE CUSTOMER EXPERIENCES THE ENGINE OVERHEATING. Read More »
"ISSUE: LOW COOLANT MESSAGE DISPLAYED. A COOLANT LEAK IS FOUND FROM THE SEAM ON COOLANT PIPE (AJ8 9664). SEE THE ATTACHED FILE FOR AN EXAMPLE OF THE LEAK LOCATION. CAUSE: A PROCESS ISSUE AT COMPONENT SUPPLIER. Read More »
JAGUAR: ONLY A SMALL AMOUNT OF FUEL IS ENTERING TANK DUE TO FLAP BEING LOOSE INSIDE OF FUEL FILLER NECK AND BLOCKED THE PIPE, PARTIALLY, AFTER FALLING DOWN, AND THIS RESTRICTS FLOW OF FUEL TO TANK. MODEL XF, XJ. NO MODEL YEARS LISTED. Read More »
"ISSUE: HIGH PRESSURE FUEL PUMP DIAGNOSTICS ON 3.0L AJ126 AND 5.0L AJ133 ENGINES HAVE BEEN UPDATED. ACTION: PLEASE REFER TO THE PROCEDURE BELOW FOR INFORMATION ON HOW TO ACCESS THE NEW INFORMATION THROUGH SDD. Read More »
"ISSUE: HIGH PRESSURE FUEL PUMP DIAGNOSTICS ON 3.0L AJ126 AND 5.0L AJ133 ENGINES HAVE BEEN UPDATED. ACTION: PLEASE REFER TO THE PROCEDURE BELOW FOR INFORMATION ON HOW TO ACCESS THE NEW INFORMATION THROUGH SDD. Read More »
"REPUBLISHED AUGUST 2013. ISSUE: FUEL INJECTOR CONCERNS, (APPLICABLE TO 5.0 AJ133 GASOLINE ENGINES), LEADING TO POTENTIAL PROBLEMS SUCH AS POOR RUNNING, POOR FUEL ECONOMY, HARD STARTING, ROUGH IDLE, MISFIRES AND ENGINE DETONATION. Read More »
"ISSUE: WHEN INVESTIGATING CUSTOMER REPORTS FOR INCORRECT FUEL GAUGE CONCERNS THE DEALER TECHNICIAN MAY DIAGNOSE THAT THE FUEL SENDERS ARE OPEN CIRCUIT. Read More »
Vehicles equipped with an AJ126 supercharged V6 engine are experiencing noise from the HP fuel pumps and/or a Check Engine MIL illuminated with one of the following DTCs stored in the PCM. Read More »
"SITUATION: A METALLIC 'CLICKING' / 'RASPING' NOISE MAY BE EVIDENT FROM THE ENGINE. THE NOISE MAY BE MORE NOTICEABLE WHEN THE ENGINE IS AT IDLE SPEED AND WHEN THE ENGINE IS COLD. Read More »
"SITUATION: A METALLIC 'CLICKING' / 'RASPING' NOISE MAY BE EVIDENT FROM THE ENGINE. THE NOISE MAY BE MORE NOTICEABLE WHEN THE ENGINE IS AT IDLE SPEED AND WHEN THE ENGINE IS COLD. Read More »
"ISSUE: HIGH PRESSURE FUEL PUMP DIAGNOSTICS ON 3.0L AJ126 AND 5.0L AJ133 ENGINES HAVE BEEN UPDATED. ACTION: PLEASE REFER TO THE PROCEDURE BELOW FOR INFORMATION ON HOW TO ACCESS THE NEW INFORMATION THROUGH SDD. Read More »
Issue: A customer may report an oil leak under the vehicle from the transmission suspected to be the sump pan. Engineering would like to investigate the root cause as to these concerns Read More »
Situation: T he transmission may default to Neutral (N) when the vehicle comes to a stop with Auto Stop/Start active. The gear indicator display may also flash on the Instrument Cluster and on the Transmission Control Switch (TCS). Read More »
Issue: A technician may want to run the ?Powertrain ? Transmission module adaption clear? routine, for any vehicle with an 8HP transmission, and will not be able to find the routine within SDD. Read More »
SITUATION: ONE OF THE FOLLOWING ISSUES MAY OCCUR: ? THE GEAR SELECTOR LED INDICATOR FLASHES AND NEUTRAL IS INVOLUNTARILY ENGAGED WHEN COMING TO A STOP. Read More »
"SITUATION: A '2WD ONLY' WARNING MESSAGE MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER DURING A COLD WEATHER START-UP. CAUSE: THIS MAY BE CAUSED BY A TRANSFER CASE CONTROL MODULE (TCCM) ROTARY POSITION SENSOR FAULT MISDETECTION. Read More »
"SITUATION: THE TRANSMISSION CONTROL SWITCH (TCS) MAY FAIL TO RISE WHEN THE ENGINE START/STOP BUTTON IS PRESSED (IGNITION SWITCHED 'ON'). REPEATED CYCLING OF THE ENGINE START/STOP BUTTON MAY TEMPORARILY OVERCOME THIS ISSUE. Read More »
JAGUAR: VARIOUS SITUATIONS MAY CAUSE TRANSMISSION CONTROL SWITCH TO FAIL TO RISE, TO ROTATE OUT OF PARK, ROTATE BETWEEN GEARS. MODELS 2009-2013 XF, XJ RANGE, XK RANGE. Read More »
POWER TRAIN:MANUAL TRANSMISSION:SHIFT PATTERN INDICATOR
JAGUAR: WHEN AT A STOP, TRANSMISSION APPEARS IN NEUTRAL EVEN WHEN TRANSMISSION CONTROL SWITCH WAS NOT MOVED AND GEAR POSITION INDICATOR AND INSTRUMENT CLUSTER FLASHING D OR S IN MESSAGE CLUSTER. Read More »
"ISSUE: FOLLOWING THE RECENT K202 CAMPAIGN A FEW CUSTOMERS HAVE REPORTED CONTINUING PROBLEMS WITH THE TRANSMISSION CONTROL SWITCH UNIT(S) FAILS TO RISE OR INITIALLY RISES BEFORE LOWERING ITSELF BACK TO ITS DEFAULT POSITION FOR AN ... Read More »
"ISSUE: FOLLOWING THE RECENT K202 CAMPAIGN A FEW CUSTOMERS HAVE REPORTED CONTINUING PROBLEMS WITH THE TRANSMISSION CONTROL SWITCH UNIT(S) FAILS TO RISE OR INITIALLY RISES BEFORE LOWERING ITSELF BACK TO ITS DEFAULT POSITION FOR AN ... Read More »
"DESCRIPTION THE TRANSMISSION CONTROL SWITCH (TCS) MAY FAIL TO RISE WHEN THE ENGINE START/STOP BUTTON IS PRESSED (IGNITION SWITCHED ?ON?) ON A LIMITED NUMBER OF 2013-2014 MODEL YEAR JAGUAR XF, XJ, AND XK VEHICLES WITHIN THE LISTED VIN ... Read More »
SITUATION: ONE OF THE FOLLOWING ISSUES MAY OCCUR: ? THE GEAR SELECTOR LED INDICATOR FLASHES AND NEUTRAL IS INVOLUNTARILY ENGAGED WHEN COMING TO A STOP. Read More »
"SITUATION: ONE OF THE FOLLOWING ISSUES MAY OCCUR: ? THE GEAR SELECTOR LED INDICATOR FLASHES AND NEUTRAL IS INVOLUNTARILY ENGAGED WHEN COMING TO A STOP. Read More »
"SITUATION: ON VEHICLES FITTED WITH THE 5.0L NATURALLY ASPIRATED V8 ENGINE ONLY, A 'CLONK' NOISE MAY BE HEARD WHEN SELECTING PARK (P). CAUSE: THIS MAY BE CAUSED BY A TRANSMISSION CONTROL MODULE (TC M) SOFTWARE ISSUE. Read More »
"SITUATION: ON VEHICLES FITTED WITH THE 5.0L NATURALLY ASPIRATED V8 ENGINE ONLY, A 'CLONK' NOISE MAY BE HEARD WHEN SELECTING PARK (P). CAUSE: THIS MAY BE CAUSED BY A TRANSMISSION CONTROL MODULE (TCM) SOFTWARE ISSUE. Read More »
"SITUATION: AFTER COMING TO A STOP, THE VEHICLE WILL NOT MOVE OFF AND THE TRANSMISSION MAY APPEAR TO BE IN NEUTRAL EVEN THOUGH THE TRANSMISSION CONTROL SWITCH HAS NOT BEEN MOVED. Read More »
"SITUATION: AFTER COMING TO A STOP, THE VEHICLE WILL NOT MOVE OFF AND THE TRANSMISSION MAY APPEAR TO BE IN NEUTRAL EVEN THOUGH THE TRANSMISSION CONTROL SWITCH HAS NOT BEEN MOVED. Read More »
"ISSUE: FOR THE MODELS IDENTIFIED ABOVE, A CONCERN HAS BEEN IDENTIFIED WITH THE LATEST TCM SOFTWARE RELEASED ON DVD 139 PATCH 15. CAUSE: CURRENTLY UNDER INVESTIGATION WITH JLR ENGINEERING." Read More »
"ISSUE: A CUSTOMER MAY REPORT THAT THEIR TRANSMISSION ROTARY SHIFTER OR GEAR SELECTOR MAY BE EITHER LOCKED, OR FAILING TO ENGAGE DRIVE OR REVERSE. Read More »
"ISSUE THE COMPLETE GEAR SHIFT MODULES (GSM) ARE BEING REPLACED WHEN THERE HAS BEEN A CLAIM REPORTED OF AN APPEARANCE DEFECT WITH THE ROTARY GEAR SELECTOR (ROTARY CONTROL KNOB) , WITH ISSUES SUCH AS PEELING CHROME AND ROUGH EDGES. Read More »
"SITUATION: AFTER COMING TO A STOP, THE VEHICLE WILL NOT MOVE OFF AND THE TRANSMISSION MAY APPEAR TO BE IN NEUTRAL EVEN THOUGH THE TRANSMISSION CONTROL SWITCH HAS NOT BEEN MOVED. Read More »
"DESCRIPTION THE TRANSMISSION CONTROL SWITCH (TCS) MAY FAIL TO RISE WHEN THE ENGINE START/STOP BUTTON IS PRESSED (IGNITION SWITCHED ?ON?) ON A LIMITED NUMBER OF 2013-2014 MODEL YEAR JAGUAR XF, XJ, AND XK VEHICLES WITHIN THE LISTED VIN ... Read More »
"SITUATION: THE TRANSMISSION CONTROL SWITCH (TCS) MAY FAIL TO RISE WHEN THE ENGINE START/STOP BUTTON IS PRESSED (IGNITION SWITCHED 'ON'). REPEATED CYCLING OF THE ENGINE START/STOP BUTTON MAY TEMPORARILY OVERCOME THIS ISSUE. Read More »
"CONCERN: THERE IS AN OIL LEAK FROM THE TRANSFER CASE FLANGE, TO FRONT PROP SHAFT PLEASE SEE THE ATTACHED PICTURES, ON XJ AND XF ALL WHEEL DRIVE VEHICLES ONLY CAUSE: ENGINEERING ARE INVESTIGATING THE CAUSE OF THIS ISSUE AND REQUIRE ... Read More »
JAGUAR: THE INTERFACE, BETWEEN FRONT DIFFERENTIAL CASE AND ENGINE OIL PAN, HAS A POTENTIAL OIL LEAK THAT MAY BE EVIDENT ON ALL WHEEL DRIVE VEHICLES. MODELS 2013 XJ. *PE UPDATED 8/6/13. *PE UPDATED 8/14/13. Read More »
"CONCERN: THERE IS AN OIL LEAK FROM THE TRANSFER CASE FLANGE, TO FRONT PROP SHAFT PLEASE SEE THE ATTACHED PICTURES, ON XJ AND XF ALL WHEEL DRIVE VEHICLES ONLY CAUSE: ENGINEERING ARE INVESTIGATING THE CAUSE OF THIS ISSUE AND REQUIRE ... Read More »
"ISSUE: ENGINEERING IS INVESTIGATING THE CAUSE OF FRONT DRIVE SHAFTS (HALF SHAFTS) RUBBER BOOTS SPLIT OR DAMAGED ON JAGUAR VEHICLES IN WARRANTY. CAUSE: UNKNOWN ? ENGINEERING INVESTIGATION ON-GOING. Read More »
"ISSUE: ENGINEERING IS INVESTIGATING THE CAUSE OF FRONT DRIVE SHAFTS (HALF SHAFTS) RUBBER BOOTS SPLIT OR DAMAGED ON JAGUAR VEHICLES IN WARRANTY. CAUSE: UNKNOWN ? ENGINEERING INVESTIGATION ON-GOING. Read More »
JAGUAR: THE INTERFACE, BETWEEN FRONT DIFFERENTIAL CASE AND ENGINE OIL PAN, HAS A POTENTIAL OIL LEAK THAT MAY BE EVIDENT ON ALL WHEEL DRIVE VEHICLES. MODELS 2013 XJ. *PE UPDATED 8/6/13. *PE UPDATED 8/14/13. Read More »
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the infotainment system using the USB cable and CarPlay mode active. Read More »
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that ... Read More »
U1000-00 present in BCM. One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start. Read More »
U1000-00 present in BCM. One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start. Read More »
The message "Radar Sensor Blocked" appears in instrument pack display. If blockage occurs while ACC is being used, ?Driver Intervene? and/or "Radar sensor blocked" message will appear on the cluster and DTC C1A67-97 is also set. Read More »
The steering wheel control switches and/or paddle shifters may not function as expected and lead to one or more of the following features not functioning as expected: ? Paddle shifters do not operate ? Steering wheel audio volume ... Read More »
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further ... Read More »
Issue: ?SOS Limited Availability? warning is displayed on the IC (Instrument Cluster along with Diagnostic Trouble Code (DTC) U3000-49 logged in the TCU (Telematics Control Unit). Read More »
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully ... Read More »
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully ... Read More »
Issue: The message "Radar Sensor Blocked" appears in instrument pack display. If blockage occurs while ACC is being used, ?Driver Intervene? and/or "Radar sensor blocked" message will appear on the cluster and DTC C1A67-97 is also set. Read More »
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully ... Read More »
Customers report the ECO Stop/Start is not working. Retailers are testing the primary battery using the Midtronics EXP-1080 tester which is reporting the battery is serviceable. Read More »
Situation: T he transmission may default to Neutral (N) when the vehicle comes to a stop with Auto Stop/Start active. The gear indicator display may also flash on the Instrument Cluster and on the Transmission Control Switch (TCS). Read More »
Issue: Technician may report one of the following conditions during or post PDI: DTC U2109-09 (Back up Battery Component Failures) During PDI it may not be possible to activate Telematics services Vehicle message centre may display "SOS ... Read More »
Issue: A technician may want to run the ?Powertrain ? Transmission module adaption clear? routine, for any vehicle with an 8HP transmission, and will not be able to find the routine within SDD. Read More »
"ISSUE A CUSTOMER MAY REPORT A CONCERN THAT, WHEN AN EXTERNAL MEDIA SOURCE IS CONNECTED TO THE IN CAR ENTERTAINMENT SYSTEM USING THE RELEVANT USB CABLE ONLY, THE DEVICE IS NOT CONNECTING TO THE VEHICLE. Read More »
"ISSUE. GPS ANTENNA IS BEING REPLACED AND IS NO FAULT FOUND WHEN TESTED BY SUPPLIER GEN2.1 SYSTEMS FITTED TO XJ AND XF CURRENT CAR POSITION INDICATOR WILL NOT LOCK ONTO CORRECT LOCATION ON MAP. Read More »
"ISSUED DEC 2015. ISSUE THE INCORRECT PARTS ARE BEING REPLACED WHEN SD CARD READ ERROR MESSAGE IS DISPLAYED IN THE NAVIGATION SCREEN. CAUSE SD CARD" Read More »
"ISSUED DEC 2015. ISSUE FOR VEHICLES FITTED WITH THE IN CONTROL TOUCH THERE COULD BE A CUSTOMER CONCERN THAT ON COLLECTION OF THEIR VEHICLE THE CORRECT SEARCH COUNTRY HAS NOT BEEN SELECTED IN THE NAVIGATION. Read More »
"ISSUED DEC 2015. ISSUE VEHICLES BATTERY CLAIMS FOR BATTERY DISCHARGED. CAUSE THE BATTERY STORAGE PROCESS HAS NOT BEEN CORRECTLY FOLLOWED UPON VEHICLE DELIVERY AND FOLLOWING A PDI." Read More »
"ISSUE: CUSTOMERS MAY REPORT WHILST PRESSING THE AUTO STOP/START BUTTON IN THEIR VEHICLE, A WARNING MESSAGE MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. DTC B12CD-87 WILL BE LOGGED IN THE GATEWAY MODULE GWM). Read More »
"ISSUE ONLY APPLICABLE TO SOFTWARE VERSIONS 30.3 (GEN 3) FK72-14C104-AF AND 29.3 (GEN 2) DPLA-14C104-AG WHEN CHECKING FOR FAULT CODES LOGGED IN THE KVM (KEYLESS VEHICLE MODULE) ALSO KNOWN AS THE RFA (REMOTE FUNCTION ACTUATOR) F000- ... Read More »
"SITUATION: THE AIR SUSPENSION SYSTEM WARNING LIGHT MAY BE ILLUMINATED AND THE AIR SUSPENSION SYSTEM MAY BE INACTIVE. CAUSE: THIS MAY BE CAUSED BY SPECIFIC DAMAGE TO THE AIR SUSPENSION SYSTEM COMPRESSOR CONNECTOR AND COMPRESSOR. Read More »
"ISSUE THE MESSAGE ""RADAR SENSOR BLOCKED"" APPEARS IN INSTRUMENT PACK DISPLAY. IF BLOCKAGE OCCURS WHILE ACC IS BEING USED, ?DRIVER INTERVENE? AND/OR ""RADAR SENSOR BLOCKED"" MESSAGE WILL APPEAR ON THE CLUSTER AND DTC C1A67-97 IS ALSO ... Read More »
"ISSUE THE MESSAGE ""RADAR SENSOR BLOCKED"" APPEARS IN INSTRUMENT PACK DISPLAY. IF BLOCKAGE OCCURS WHILE ACC IS BEING USED, ?DRIVER INTERVENE? AND/OR ""RADAR SENSOR BLOCKED"" MESSAGE WILL APPEAR ON THE CLUSTER AND DTC C1A67-97 IS ALSO ... Read More »
"ISSUE THE MESSAGE ""RADAR SENSOR BLOCKED"" APPEARS IN INSTRUMENT PACK DISPLAY. IF BLOCKAGE OCCURS WHILE ACC IS BEING USED, ?DRIVER INTERVENE? AND/OR ""RADAR SENSOR BLOCKED"" MESSAGE WILL APPEAR ON THE CLUSTER AND DTC C1A67-97 IS ALSO ... Read More »
"ISSUE THE WRONG COMPONENT MAYBE REPLACED WHEN TROUBLESHOOTING BLUETOOTH CONNECTIVITY IN CAR. CAUSE THE FRONT CONTROL DISPLAY INTERFACE MODULE (TOUCHSCREEN) HAS NO EFFECT ON BLUETOOTH CONNECTIVITY IN THE CAR AND AS SUCH MAY BE ... Read More »
"ISSUE: JAGUAR ENGINEERING HAVE BEEN MONITORING REPORTS FOR LACK OF COOLING FROM THE AIR CONDITIONING SYSTEM ON SOME HIGHER TIME IN SERVICE VEHICLES, WHERE INSUFFICIENT PERFORMANCE OF THE AIR CONDITIONING COMPRESSOR HAS BEEN FOUND TO BE ... Read More »
"ISSUE: APPLE IOS, AND ANDROID PHONE ISSUES AFTER SOFTWARE UPDATES. THE CUSTOMER MAY REPORT A RANGE OF PROBLEMS WITH THEIR PHONE CONNECTION, AUDIO QUALITY OR PHONEBOOK WHICH HAVE STARTED TO HAPPEN AFTER THE PHONE WAS MANUALLY OR ... Read More »
"ISSUE: A CUSTOMER MAY REPORT THAT THEIR PHONE, DISCONNECTS DURING OR AFTER PHONE CALLS, SHOWS AS PAIRED BUT NOT AVAILABLE, IS NOT SHOWING AS PAIRED BUT IS AVAILABLE, IS DIFFICULT TO PAIR, AUDIO FRAGMENTS WHEN STREAMING MUSIC AND/OR ... Read More »
"SITUATION: TWO ISSUES HAVE BEEN DISCOVERED WITH THE EVENT DATA RECORDERS (EDR) INSTALLED IN 2013-2014 MODEL YEAR XJ VEHICLES WITHIN THE LISTED VIN RANGE. Read More »
"ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT THE MESSAGE ?SMART KEY BATTERY LOW? IS DISPLAYED ON THE INSTRUMENT PACK WHEN THE KEY HANDSET REMOTE IS OPERATED. CAUSE: CURRENTLY UNDER ANALYSIS. Read More »
JAGUAR: ON SOME VEHICLES, THE MONITOR SYSTEM WOULD INDICATE AN INOPERATIVE BLIND SPOT AND/OR REFLASH MODULE WOULD BE CARRIED OUT WHEN NOT REQUIRED. MODELS XF, X250, XJ, X351. NO MODEL YEARS LISTED. Read More »
A limited number of 2013 model year Jaguar XJ All-Wheel Drive vehicles may exhibit a ?2WD only traction reduced? message may be displayed on vehicle start up. The message will clear on the next ignition cycle. Read More »
Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery. Initial diagnosis shows no fault found or no measurable quiescent drain. Read More »
Action: When completing Primary battery diagnosis for Eco Stop concerns, it is recommended to use the Midtronics GRX-3080 battery tester. JLR are currrently investigating a hand held battery tester to replace the Midtronics EXP-1080. Read More »
"ISSUED DEC 2015. ISSUE VEHICLES BATTERY CLAIMS FOR BATTERY DISCHARGED. CAUSE THE BATTERY STORAGE PROCESS HAS NOT BEEN CORRECTLY FOLLOWED UPON VEHICLE DELIVERY AND FOLLOWING A PDI." Read More »
"ISSUE: A CUSTOMER MAY REPORT ONE OF THE FOLLOWING SYMPTOMS: 1) BATTERY CHARGING WARNING MESSAGE OR ECO STOP INHIBITED MESSAGE IS DISPLAYED IN THE INSTRUMENT CLUSTER 2) ECO STOP IS NON-FUNCTIONAL OVER A NUMBER OF DRIVE CYCLES 3) THE ... Read More »
"ISSUED JANUARY 2015. ISSUE: A CUSTOMER MAY REPORT ONE OF THE FOLLOWING SYMPTOMS: 1) BATTERY CHARGING WARNING MESSAGE OR ECO STOP INHIBITED MESSAGE IS DISPLAYED IN THE INSTRUMENT CLUSTER 2) ECO STOP IS NON-FUNCTIONAL OVER A NUMBER OF ... Read More »
"ISSUE THE TOUCH SCREEN DISPLAY (TSD) ALSO KNOWN AS FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR HIGH LEVEL DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY FROM SDD RESULTING IN NO COMMUNICATIONS WITH THE ... Read More »
"ISSUE: A SIGNIFICANT NUMBER OF BMS (BATTERY MONITORING SYSTEM) MODULES HAVE BEEN REPLACED WHEN DTC B11DB-87 IS LOGGED, WHEN RETURNED TO THE SUPPLIER FOR ANALYSIS MANY ARE DEEMED ?NO FAULT FOUND? CAUSE: INCORRECT ... Read More »
"ISSUE A NUMBER OF ALTERNATORS ARE BEING REPLACED UNDER WARRANTY AND ARE FOUND TO BE FAULTY DUE TO INTERNAL REGULATOR CHIP DAMAGE. CAUSE ALTERNATORS ARE BEING DAMAGED DUE TO CROSS POLARITY WHEN THE VEHICLE IS JUMP STARTED. Read More »
JAGUAR: DURING DIAGNOSTICS OF DUAL BATTERY SYSTEM, INSTRUMENT CLUSTER, TOUCH SCREEN AND HEADLAMP MAY FLICKER, WHERE VOLTAGE PEAKS ABOVE 16 VOLTS DUE TO INTERNAL MODULE SOFTWARE ISSUE. MODEL 2013-2014 XJ. Read More »
JAGUAR: GATEWAY MODULE (GWM) IS FALSELY FLAGGING DIAGNOSTIC TROUBLE CODE (DTC) B1402-96 OF DUAL BATTERY FUSE BOX (DBFB) CONNECTOR 1 BY CAUSING A WARNING OF BATTERY CHARGE OR ECO STOP INHIBITED TO DISPLAY, WHILE DRIVING, IN INSTRUMENT ... Read More »
"ISSUED MAY 2014: THE TOUCH SCREEN DISPLAY (TSD) ALSO KNOWN AS FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR HIGH LEVEL DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY FROM SDD RESULTING IN NO ... Read More »
JAGUAR: DUE TO AN INTERNAL MODULE SOFTWARE ISSUE, DUAL BATTERY SYSTEM VOLTAGE WILL PEAK ABOVE 16V, CAUSING FLICKERING OF TOUCH SCREEN DISPLAY (TSD), INSTRUMENT PACK (IP) AND HEADLIGHTS, MOMENTARILY. MODEL XJ. Read More »
"ISSUE: A CUSTOMER MAY REPORT THAT THEIR PHONE, DISCONNECTS DURING OR AFTER PHONE CALLS, SHOWS AS PAIRED BUT NOT AVAILABLE, IS NOT SHOWING AS PAIRED BUT IS AVAILABLE, IS DIFFICULT TO PAIR, AUDIO FRAGMENTS WHEN STREAMING MUSIC AND/OR ... Read More »
"ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT THE MESSAGE ?SMART KEY BATTERY LOW? IS DISPLAYED ON THE INSTRUMENT PACK WHEN THE KEY HANDSET REMOTE IS OPERATED. CAUSE: CURRENTLY UNDER ANALYSIS. Read More »
"ISSUE: A CUSTOMER MAY REPORT A CONCERN WITH A FLAT BATTERY OR POOR STARTING; WHEN TESTING THE BATTERY IT IS DETERMINED THAT A CHARGE IS REQUIRED. Read More »
JAGUAR: BATTERY CHARGE ILLUMINATES DUE TO AN INCORRECTLY TORQUED OR FITTED BATTERY TERMINAL, WHILE VEHICLE IN SHOP FOR REPAIRS OR DURING PDI PROCESS, CAUSED BATTERY TERMINALS TO BE LOOSE OR ADRIFT. MODELS XK, XJ, XF. Read More »
JAGUAR: BATTERY CHARGE ILLUMINATES DUE TO AN INCORRECTLY TORQUED OR FITTED BATTERY TERMINAL, WHILE VEHICLE IN SHOP FOR REPAIRS OR DURING PDI PROCESS, CAUSED BATTERY TERMINALS TO BE LOOSE OR ADRIFT. MODELS XK, XJ, XF. Read More »
"ISSUE A NUMBER OF ALTERNATORS ARE BEING REPLACED UNDER WARRANTY AND ARE FOUND TO BE FAULTY DUE TO INTERNAL REGULATOR CHIP DAMAGE. CAUSE ALTERNATORS ARE BEING DAMAGED DUE TO CROSS POLARITY WHEN THE VEHICLE IS JUMP STARTED. Read More »
"ISSUE JAGUAR ARE CURRENTLY INVESTIGATING BODY CONTROL MODULES (BCM) AND REMOTE FUNCTION ACTUATORS (RFA) REPLACED FOR A NON-START CONDITION. FOLLOWING SUPPLIER ANALYSIS THE MODULES HAVE BEEN CATEGORISED AS ""NO FAULT FOUND"". Read More »
"SITUATION: THE TRANSMISSION CONTROL SWITCH (TCS) MAY FAIL TO RISE WHEN THE ENGINE START/STOP BUTTON IS PRESSED (IGNITION SWITCHED 'ON'). REPEATED CYCLING OF THE ENGINE START/STOP BUTTON MAY TEMPORARILY OVERCOME THIS ISSUE. Read More »
"SITUATION: THE FRONT AND/OR REAR PARKING AID SYSTEM MAY BE INOPERATIVE. CAUSE: THIS MAY BE CAUSED BY A CORRODED WIRING HARNESS AT THE FRONT AND/OR REAR BUMPER HARNESSES." Read More »
"SITUATION: WHEN ATTEMPTING TO USE AN MP3 PLAYER THROUGH THE AUXILIARY (AUX) INPUT JACK, THERE MAY BE NO AUDIO FROM RIGHT-HAND-SIDE SPEAKERS. CAUSE: THIS MAY BE CAUSED BY AN INCORRECTLY WIRED CONNECTOR C32-M. Read More »
"ISSUE: CUSTOMERS MAY REPORT WHILST PRESSING THE AUTO STOP/START BUTTON IN THEIR VEHICLE, A WARNING MESSAGE MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. DTC B12CD-87 WILL BE LOGGED IN THE GATEWAY MODULE GWM). Read More »
"ISSUED JANUARY 2015. ISSUE: A CUSTOMER MAY REPORT ONE OF THE FOLLOWING SYMPTOMS: 1) BATTERY CHARGING WARNING MESSAGE OR ECO STOP INHIBITED MESSAGE IS DISPLAYED IN THE INSTRUMENT CLUSTER 2) ECO STOP IS NON-FUNCTIONAL OVER A NUMBER OF ... Read More »
"ISSUE: CUSTOMERS MAY REPORT WHILST PRESSING THE AUTO STOP/START BUTTON IN THEIR VEHICLE, A WARNING MESSAGE MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. Read More »
"ISSUE A CUSTOMER MAY REPORT A CONCERN THAT, WHEN AN EXTERNAL MEDIA SOURCE IS CONNECTED TO THE IN CAR ENTERTAINMENT SYSTEM USING THE RELEVANT USB CABLE ONLY, THE DEVICE IS NOT CONNECTING TO THE VEHICLE. Read More »
"ISSUE: CUSTOMERS MAY REPORT WHILST PRESSING THE AUTO STOP/START BUTTON IN THEIR VEHICLE, A WARNING MESSAGE MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. Read More »
"ISSUE: CUSTOMERS MAY REPORT WHILST PRESSING THE AUTO STOP/START BUTTON IN THEIR VEHICLE, A WARNING MESSAGE MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. DTC B12CD-87 WILL BE LOGGED IN THE GATEWAY MODULE GWM). Read More »
"ISSUE THE MESSAGE ""RADAR SENSOR BLOCKED"" APPEARS IN INSTRUMENT PACK DISPLAY. IF BLOCKAGE OCCURS WHILE ACC IS BEING USED, ?DRIVER INTERVENE? AND/OR ""RADAR SENSOR BLOCKED"" MESSAGE WILL APPEAR ON THE CLUSTER AND DTC C1A67-97 IS ALSO ... Read More »
"ISSUE THE MESSAGE ""RADAR SENSOR BLOCKED"" APPEARS IN INSTRUMENT PACK DISPLAY. IF BLOCKAGE OCCURS WHILE ACC IS BEING USED, ?DRIVER INTERVENE? AND/OR ""RADAR SENSOR BLOCKED"" MESSAGE WILL APPEAR ON THE CLUSTER AND DTC C1A67-97 IS ALSO ... Read More »
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2014 MODEL YEAR JAGUAR XJ VEHICLES WITHIN THE LISTED VIN RANGE WHERE THE INCORRECT SPECIFICATION GLUE HAS BEEN USED TO ADHERE THE LEATHER TO THE INSTRUMENT PANEL UPPER ... Read More »
"ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT THE MESSAGE ?SMART KEY BATTERY LOW? IS DISPLAYED ON THE INSTRUMENT PACK WHEN THE KEY HANDSET REMOTE IS OPERATED. CAUSE: CURRENTLY UNDER ANALYSIS. Read More »
Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the infotainment system can no longer provide Navigation destination entry via voice control. Read More »
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully ... Read More »
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully ... Read More »
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully ... Read More »
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Read More »
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Read More »
"ISSUE. GPS ANTENNA IS BEING REPLACED AND IS NO FAULT FOUND WHEN TESTED BY SUPPLIER GEN2.1 SYSTEMS FITTED TO XJ AND XF CURRENT CAR POSITION INDICATOR WILL NOT LOCK ONTO CORRECT LOCATION ON MAP. Read More »
"ISSUED DEC 2015. ISSUE THE INCORRECT PARTS ARE BEING REPLACED WHEN SD CARD READ ERROR MESSAGE IS DISPLAYED IN THE NAVIGATION SCREEN. CAUSE SD CARD" Read More »
"SITUATION: ONE OF THE FOLLOWING ISSUES MAY OCCUR: ? THE GEAR SELECTOR LED INDICATOR FLASHES AND NEUTRAL IS INVOLUNTARILY ENGAGED WHEN COMING TO A STOP. Read More »
"ISSUED DEC 2015. ISSUE FOR VEHICLES FITTED WITH THE IN CONTROL TOUCH THERE COULD BE A CUSTOMER CONCERN THAT ON COLLECTION OF THEIR VEHICLE THE CORRECT SEARCH COUNTRY HAS NOT BEEN SELECTED IN THE NAVIGATION. Read More »
"SITUATION: TO ADDRESS CONCERNS WITH THE CORRECT OPERATION OF THE OXYGEN (O2) SENSORS, UPDATED ENGINE CONTROL MODULE (ECM) SOFTWARE IS REQUIRED ON THE MODELS, ENGINE VARIANTS, AND VEHICLE IDENTIFICATION NUMBER (VIN) RANGES AS LISTED IN ... Read More »
"SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED. UPON DIAGNOSIS, THE TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODES (DTC) RELEVANT TO THE MID-CATALYST AND POST-CATALYST HEATED OXYGEN SENSORS (HO2S) -- P0036, ... Read More »
"ISSUE ONLY APPLICABLE TO SOFTWARE VERSIONS 30.3 (GEN 3) FK72-14C104-AF AND 29.3 (GEN 2) DPLA-14C104-AG WHEN CHECKING FOR FAULT CODES LOGGED IN THE KVM (KEYLESS VEHICLE MODULE) ALSO KNOWN AS THE RFA (REMOTE FUNCTION ACTUATOR) F000- ... Read More »
"SITUATION: AFTER COMING TO A STOP, THE VEHICLE WILL NOT MOVE OFF AND THE TRANSMISSION MAY APPEAR TO BE IN NEUTRAL EVEN THOUGH THE TRANSMISSION CONTROL SWITCH HAS NOT BEEN MOVED. Read More »
"ISSUE: FOR THE MODELS IDENTIFIED ABOVE, A CONCERN HAS BEEN IDENTIFIED WITH THE LATEST TCM SOFTWARE RELEASED ON DVD 139 PATCH 15. CAUSE: CURRENTLY UNDER INVESTIGATION WITH JLR ENGINEERING." Read More »
"ISSUE THE WRONG COMPONENT MAYBE REPLACED WHEN TROUBLESHOOTING BLUETOOTH CONNECTIVITY IN CAR. CAUSE THE FRONT CONTROL DISPLAY INTERFACE MODULE (TOUCHSCREEN) HAS NO EFFECT ON BLUETOOTH CONNECTIVITY IN THE CAR AND AS SUCH MAY BE ... Read More »
"ISSUE THE TOUCH SCREEN DISPLAY (TSD) ALSO KNOWN AS FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR HIGH LEVEL DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY FROM SDD RESULTING IN NO COMMUNICATIONS WITH THE ... Read More »
"ISSUE THE REMOTE FUNCTION ACTUATOR (RFA) ALSO KNOWN AS THE KEYLESS VEHICLE MODULE (KVM), MAY FAIL TO CORRECTLY DOWNLOAD SOFTWARE ON OCCASIONS. Read More »
"SITUATION: ON START-UP, THE NAVIGATION SYSTEM MAY EXPERIENCE EITHER AN INTERMITTENT OR PERMANENT CONCERN AS DESCRIBED BELOW. A. INTERMITTENT: - THE CURRENT VEHICLE POSITION DISPLAYED IS 'WASHINGTON D.C. Read More »
"ISSUED MAY 2014: THE TOUCH SCREEN DISPLAY (TSD) ALSO KNOWN AS FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR HIGH LEVEL DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY FROM SDD RESULTING IN NO ... Read More »
"ISSUE: JAGUAR LAND ROVER NORTH AMERICA SERVICE DIAGNOSTICS WOULD LIKE TO MAKE ALL SDD USERS AWARE OF AN EMERGING CONCERN BEING TRACKED VIA THE EPQR SYSTEM. Read More »
"ISSUE: APPLE IOS, AND ANDROID PHONE ISSUES AFTER SOFTWARE UPDATES. THE CUSTOMER MAY REPORT A RANGE OF PROBLEMS WITH THEIR PHONE CONNECTION, AUDIO QUALITY OR PHONEBOOK WHICH HAVE STARTED TO HAPPEN AFTER THE PHONE WAS MANUALLY OR ... Read More »
"ISSUE: A CUSTOMER MAY REPORT THAT THEIR PHONE, DISCONNECTS DURING OR AFTER PHONE CALLS, SHOWS AS PAIRED BUT NOT AVAILABLE, IS NOT SHOWING AS PAIRED BUT IS AVAILABLE, IS DIFFICULT TO PAIR, AUDIO FRAGMENTS WHEN STREAMING MUSIC AND/OR ... Read More »
"ISSUE: APPLE IOS, AND ANDROID PHONE ISSUES AFTER SOFTWARE UPDATES. THE CUSTOMER MAY REPORT A RANGE OF PROBLEMS WITH THEIR PHONE CONNECTION, AUDIO QUALITY OR PHONEBOOK WHICH HAVE STARTED TO HAPPEN AFTER THE PHONE WAS MANUALLY OR ... Read More »
"ISSUE: A CUSTOMER MAY REPORT THAT THEIR PHONE, DISCONNECTS DURING OR AFTER PHONE CALLS, SHOWS AS PAIRED BUT NOT AVAILABLE, IS NOT SHOWING AS PAIRED BUT IS AVAILABLE, IS DIFFICULT TO PAIR, AUDIO FRAGMENTS WHEN STREAMING MUSIC AND/OR ... Read More »
"SITUATION: CONDENSATION / MIST MAY APPEAR ON THE INSIDE OF FRONT AND/OR REAR EXTERIOR LAMPS. CAUSE: CONDENSATION/MIST IS A NATURAL PHENOMENON WHICH CAN OCCUR WHEN THERE IS A TEMPERATURE DIFFERENCE BETWEEN THE INSIDE AND OUTSIDE OF THE ... Read More »
"ISSUE: CUSTOMER REPOR TS A PARKBRAKE WARNING LAMP I L LUMINATED AND / OR PARKBRAKE FAUL T MESSAGE DISPLAYED IN THE IPK (INSTRUMENT PACK), FOLLOWING INVESTIGATION WI TH SDD THE FOL LOWING DTC P1571-64 (BRAKE SWI TCH - SIGNAL ... Read More »
"SITUATION: THE AIR SUSPENSION SYSTEM WARNING LIGHT MAY BE ILLUMINATED AND THE AIR SUSPENSION SYSTEM MAY BE INACTIVE. CAUSE: THIS MAY BE CAUSED BY SPECIFIC DAMAGE TO THE AIR SUSPENSION SYSTEM COMPRESSOR CONNECTOR AND COMPRESSOR. Read More »
"SITUATION: A 'SQUEAK NOISE MAY BE EVIDENT FROM ANY DOOR DURING OPERATION OF DOOR GLASS (UP AND/OR DOWN). CAUSE: THIS MAY BE CAUSED BY INADEQUATELY LUBRICATED DOOR WINDOW REGULATOR CABLE PULLEYS." Read More »
"SITUATION: A 'SQUEAK NOISE MAY BE EVIDENT FROM ANY DOOR DURING OPERATION OF DOOR GLASS (UP AND/OR DOWN). CAUSE: THIS MAY BE CAUSED BY INADEQUATELY LUBRICATED DOOR WINDOW REGULATOR CABLE PULLEYS." Read More »
"ISSUE REAR VANITY MIRROR, WHEN OPENED MAY BECOME DISLODGED OR HANG DOWN.(SEE ATTACHED PICTURE) CAUSE INCORRECT PROCESS DURING MANUFACTURE CAUSING SWIVEL PIN TO FRACTURE AND EVENTUALLY FAIL." Read More »
"ISSUE REAR VANITY MIRROR, WHEN OPENED MAY BECOME DISLODGED OR HANG DOWN.(SEE ATTACHED PICTURE) CAUSE INCORRECT PROCESS DURING MANUFACTURE CAUSING SWIVEL PIN TO FRACTURE AND EVENTUALLY FAIL." Read More »
"ISSUE: ENGINEERING IS INVESTIGATING REPORTS OF XJ (X351) RIDE HEIGHT SENSORS NOT OPERATING CORRECTLY. CAUSE: THE AIR SUSPENSION AND ACTIVE DYNAMICS MODULES INCLUDE CHECKS OF THE HEIGHT SENSORS DURING VEHICLE USAGE. Read More »
SITUATION: A VIBRATION OR SHAKING SENSATION COMING FROM DIFFERENT AREAS OF THE VEHICLE MAY BE EVIDENT WHILE DRIVING. THIS MAY BE FELT THROUGH THE STEERING WHEEL AND/OR THROUGH THE SEATS/VEHICLE BODY. Read More »
SITUATION: A VIBRATION OR SHAKING SENSATION COMING FROM DIFFERENT AREAS OF THE VEHICLE MAY BE EVIDENT WHILE DRIVING. THIS MAY BE FELT THROUGH THE STEERING WHEEL AND/OR THROUGH THE SEATS/VEHICLE BODY. Read More »
ISSUE: DOOR LATCHES BEING REPLACED WHEN A CUSTOMER REPORTS ISSUES WITH THE LOCKING, LATCHING OR SOFT CLOSE FUNCTION ON ONE OR MORE DOORS ON THEIR VEHICLE. Read More »
"SITUATION: A 'SQUEAK NOISE MAY BE EVIDENT FROM ANY DOOR DURING OPERATION OF DOOR GLASS (UP AND/OR DOWN). CAUSE: THIS MAY BE CAUSED BY INADEQUATELY LUBRICATED DOOR WINDOW REGULATOR CABLE PULLEYS." Read More »
A ?CREAK? NOISE FROM THE RIGHT-HAND (RH) A-PILLAR MAY BE HEARD FROM INSIDE THE VEHICLE. CAUSE: THIS MAY BE CAUSED BY THE BONDED BODY PANELS AT THE SEAM JOINT. Read More »
"SITUATION: THE FRONT AND/OR REAR PARKING AID SYSTEM MAY BE INOPERATIVE. CAUSE: THIS MAY BE CAUSED BY A CORRODED WIRING HARNESS AT THE FRONT AND/OR REAR BUMPER HARNESSES." Read More »
"SITUATION: THE DOOR EXTERIOR ALUMINUM FINISHERS MAY EXHIBIT DISCOLORATION. CAUSE: THIS MAY BE CAUSED BY THE ALUMINUM SURFACE BEING AFFECTED BY CLIMATIC CONDITIONS. Read More »
ISSUE: DOOR LATCHES BEING REPLACED WHEN A CUSTOMER REPORTS ISSUES WITH THE LOCKING, LATCHING OR SOFT CLOSE FUNCTION ON ONE OR MORE DOORS ON THEIR VEHICLE. Read More »
"SITUATION: THE DOOR EXTERIOR ALUMINUM FINISHERS MAY EXHIBIT DISCOLORATION. CAUSE: THIS MAY BE CAUSED BY THE ALUMINUM SURFACE BEING AFFECTED BY CLIMATIC CONDITIONS." Read More »
"SITUATION: A 'CREAK' NOISE FROM THE DOOR MAY BE EVIDENT WHILE DRIVING AT SLOW SPEEDS. CAUSE: THIS MAY BE CAUSED BY FRICTION BETWEEN THE DOOR SEAL AND THE PAINT." Read More »
JAGUAR: AFTER USING EXTERIOR HANDLE ON FRONT DOOR, TO OPEN, IT FAILS TO CLOSE DUE TO OUTER DOOR HANDLE CABLE, IN SLEEVE, FREEZES. MODEL 2012-2013 XF, XJ, XK. *PE UPDATED 9/18/15. *PE Read More »
"SITUATION: THE FRONT DOOR MAY NOT CLOSE AFTER BEING OPENED USING THE EXTERIOR HANDLE. CAUSE: THIS MAY BE CAUSED BY THE OUTER DOOR HANDLE CABLE FREEZING IN THE SLEEVE." Read More »
"ISSUE: JLR ENGINEERING ARE CURRENTLY RECEIVING A NUMBER OF EPQR?S REGARDING X351 REAR DOOR ELECTRIC SUNBLIND?S NOT OPERATING AT PDI OR FOLLOWING BATTERY DISCONNECT CAUSING THE LOSS OF THE SINGLE PRESS FUNCTION AND ALSO THE SUNBLIND ... Read More »
"ISSUE: CUSTOMER MAY REPORT DOOR LOCK CYLINDER COVER MISSING. CAUSE: CYLINDER COVER MAY HAVE BEEN INCORRECTLY FITTED AT PDI OR AFTER EMERGENCY VEHICLE ENTRY." Read More »
"SITUATION: A 'SQUEAK NOISE MAY BE EVIDENT FROM ANY DOOR DURING OPERATION OF DOOR GLASS (UP AND/OR DOWN). CAUSE: THIS MAY BE CAUSED BY INADEQUATELY LUBRICATED DOOR WINDOW REGULATOR CABLE PULLEYS." Read More »
"SITUATION: A 'SQUEAK NOISE MAY BE EVIDENT FROM ANY DOOR DURING OPERATION OF DOOR GLASS (UP AND/OR DOWN). CAUSE: THIS MAY BE CAUSED BY INADEQUATELY LUBRICATED DOOR WINDOW REGULATOR CABLE PULLEYS." Read More »
"I S SUE: TIZZING / BUZZING SOUND F ROM DOOR SPEAKER WHEN VENEER REINSTAL LED CAUSE: FIXINGS INCOR RECT LY LOCATED / NOT RENEWED ACTION: WHEN REF I T T ING A DOOR VENEER PLEASE NOTE THE FOLLOWING; 1) VENEER CL IPS MUST BE RENEWED ... Read More »
"SITUATION: THE FRONT DOOR MAY NOT CLOSE AFTER BEING OPENED USING THE EXTERIOR HANDLE. CAUSE: THIS MAY BE CAUSED BY THE OUTER DOOR HANDLE CABLE FREEZING IN THE SLEEVE." Read More »
JAGUAR: AFTER USING EXTERIOR HANDLE ON FRONT DOOR, TO OPEN, IT FAILS TO CLOSE DUE TO OUTER DOOR HANDLE CABLE, IN SLEEVE, FREEZES. MODEL 2012-2013 XF, XJ, XK. *PE UPDATED 9/18/15. *PE Read More »
"SITUATION: THE FRONT DOOR MAY NOT CLOSE AFTER BEING OPENED USING THE EXTERIOR HANDLE. CAUSE: THIS MAY BE CAUSED BY THE OUTER DOOR HANDLE CABLE FREEZING IN THE SLEEVE." Read More »
"ISSUE: CUSTOMER MAY REPORT DOOR LOCK CYLINDER COVER MISSING. CAUSE: CYLINDER COVER MAY BE DAMAGED OR HAVE BEEN INCORRECTLY FITTED AT PDI OR AFTER EMERGENCY VEHICLE ENTRY." Read More »
"ISSUE: CUSTOMER MAY REPORT DOOR LOCK CYLINDER COVER MISSING. CAUSE: CYLINDER COVER MAY HAVE BEEN INCORRECTLY FITTED AT PDI OR AFTER EMERGENCY VEHICLE ENTRY." Read More »
"ISSUE: CUSTOMER MAY REPORT DOOR LOCK CYLINDER COVER MISSING. CAUSE: CYLINDER COVER MAY HAVE BEEN INCORRECTLY FITTED AT PDI OR AFTER EMERGENCY VEHICLE ENTRY." Read More »
"ISSUE: CUSTOMER MAY REPORT DOOR LOCK CYLINDER COVER MISSING. CAUSE: CYLINDER COVER MAY HAVE BEEN INCORRECTLY FITTED AT PDI OR AFTER EMERGENCY VEHICLE ENTRY." Read More »
"RE-ISSUED JANUARY 2015. ISSUE: ON INVESTIGATION OF WARRANTY RETURNS IT HAS BEEN NOTED THAT THE ENGINE-COMPARTMENT LID LATCH HAS BEEN LUBRICATED. Read More »
SITUATION: THE STEERING WHEEL MAY EXHIBIT A VIBRATION / SHIMMY WHILE DRIVING. CAUSE: THIS MAY BE CAUSED BY A ROAD WHEEL/TIRE ASSEMBLY IMBALANCE AND/OR TEMPORARY TIRE FLAT-SPOTTING. Read More »
SITUATION: A STEERING WHEEL SHIMMY MAY BE EVIDENT DURING THE PRE-DELIVERY INSPECTION (PDI) ROAD TEST DUE TO TEMPORARY FLAT SPOTS ON THE ROLLING SURFACE OF THE TIRE. Read More »
ISSUE: A NUMBER OF INSTANCES HAVE BEEN REPORTED WHERE A LOSS OF PRESSURE IN TYRES HAS BEEN OBSERVED WITH ASSOCIATED TYRE PRESSURE MONITORING SYSTEM (TPMS) WARNING MESSAGES. Read More »
"ISSUE: A CUSTOMER MAY REPORT THAT A SPARE WHEEL LOW TYRE PRESSURE WARNING IS DISPLAYED IN THE INSTRUMENT PACK MESSAGE CENTRE, WHEN NO FULL SIZE SPARE WHEEL IS PRESENT. Read More »
JAGUAR: THE INSTRUMENT CLUSTER DISPLAYS AN ISSUE WITH TIRE PRESSURE MONITORING SYSTEM (TPMS) AND DIAGNOSTIC TROUBLE CODE (DTC) WHICH MAY BE CAUSED BY VARIOUS ISSUES. MODEL 2010-2014 XJ, 2014 F-TYPE. Read More »
"SITUATION: A TIRE PRESSURE MONITORING SYSTEM (TPMS) FAULT MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER (IC) AND DIAGNOSTIC TROUBLE CODES (DTC) MAY BE STORED. CAUSE: THIS MAY BE CAUSED BY VARIOUS ISSUES. Read More »
"ISSUE: A CUSTOMER MAY REPORT THAT A SPARE WHEEL LOW TYRE PRESSURE WARNING IS DISPLAYED IN THE INSTRUMENT PACK MESSAGE CENTRE, WHEN NO FULL SIZE SPARE WHEEL IS PRESENT. Read More »
SITUATION: A VIBRATION OR SHAKING SENSATION COMING FROM DIFFERENT AREAS OF THE VEHICLE MAY BE EVIDENT WHILE DRIVING. THIS MAY BE FELT THROUGH THE STEERING WHEEL AND/OR THROUGH THE SEATS/VEHICLE BODY. Read More »
ISSUE: A NUMBER OF INSTANCES HAVE BEEN REPORTED WHERE A LOSS OF PRESSURE IN TYRES HAS BEEN OBSERVED WITH ASSOCIATED TYRE PRESSURE MONITORING SYSTEM (TPMS) WARNING MESSAGES. Read More »
"ISSUE: WHEEL STUD FAILURES (FRACTURES). CAUSE: OVERLOAD FRACTURE DUE TO INCORRECT TORQUE BEING APPLIED OR INCORRECT PROCESS APPLICATION AND SEQUENCE BEING APPLIED TO THE WHEEL STUD FOLLOWING WHEEL REMOVAL AND REFIT. Read More »
SITUATION: A VIBRATION OR SHAKING SENSATION COMING FROM DIFFERENT AREAS OF THE VEHICLE MAY BE EVIDENT WHILE DRIVING. THIS MAY BE FELT THROUGH THE STEERING WHEEL AND/OR THROUGH THE SEATS/VEHICLE BODY. Read More »
"SITUATION: A 'CREAK' NOISE FROM THE BASE OF THE FRONT SEAT MAY BE EVIDENT. CAUSE: THIS MAY BE CAUSED BY INSUFFICIENT LUBRICANT DURING THE ASSEMBLY PROCESS." Read More »
"DESCRIPTION A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A NUMBER OF 2012-2013 MODEL YEAR XJ (X351) VEHICLES WHERE THE SEATBACK BUSINESS TRAY WILL NOT LOCK." Read More »
"SITUATION: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A NUMBER OF 2012-2013 MODEL YEAR XJ (X351) VEHICLES WHERE THE SEATBACK BUSINESS TRAY WILL NOT LOCK. Read More »
"SITUATION: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A NUMBER OF 2012-2013 MODEL YEAR XJ (X351) VEHICLES WHERE THE SEATBACK BUSINESS TRAY WILL NOT LOCK. Read More »
"ISSUE: CUSTOMER MAY COMPLAIN OF A CREAK OR RATTLE FROM THE REAR SEAT BACK REST. CAUSE: DURING REMOVAL / REFIT OF THE REAR SEAT BACK REST THE BLACK PLASTIC LATCH COVERS ON THE REAR BULKHEAD BODY PANEL CAN BE BROKEN. Read More »
The message "Radar Sensor Blocked" appears in instrument pack display. If blockage occurs while ACC is being used, ?Driver Intervene? and/or "Radar sensor blocked" message will appear on the cluster and DTC C1A67-97 is also set. Read More »
"ISSUE: JAGUAR LAND ROVER NORTH AMERICA SERVICE DIAGNOSTICS WOULD LIKE TO MAKE ALL SDD USERS AWARE OF AN EMERGING CONCERN BEING TRACKED VIA THE EPQR SYSTEM. Read More »
Apple devices with iOS version 12.2 & 12.3 may experience any of the following concerns when connected to the infotainment system using the USB cable and CarPlay mode active. Read More »
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that ... Read More »
U1000-00 present in BCM. One or more BCM outputs not functioning. Examples include: Exterior lighting; Interior lighting (especially interior lights on X260, X760 or X761); Sun roof blinds; Steering Wheel Adjust; eco stop start. Read More »
The steering wheel control switches and/or paddle shifters may not function as expected and lead to one or more of the following features not functioning as expected: ? Paddle shifters do not operate ? Steering wheel audio volume ... Read More »
Issue: Following what appears to be a successful software update to the Remote Function Actuator (RFA) or replacement module using Pathfinder or Symptom Driven Diagnostics (SDD) the module appears to be unresponsive to any further ... Read More »
Issue: The message "Radar Sensor Blocked" appears in instrument pack display. If blockage occurs while ACC is being used, ?Driver Intervene? and/or "Radar sensor blocked" message will appear on the cluster and DTC C1A67-97 is also set. Read More »
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully ... Read More »
CONCERN: A CUSTOMER MAY REPORT WHILE UTILIZING THE NAVIGATION MAP OR WHILE UNDER ROUTE GUIDANCE, THE VEHICLE?S TOUCH SCREEN SWITCHES OFF MOMENTARILY, AND RESETS AS IF THE VEHICLE WERE JUST STARTED. Read More »
"SITUATION: ONE OF THE FOLLOWING ISSUES MAY OCCUR: ? THE GEAR SELECTOR LED INDICATOR FLASHES AND NEUTRAL IS INVOLUNTARILY ENGAGED WHEN COMING TO A STOP. Read More »
"SITUATION: ONE OR MORE FO THE FOLLOWING ISSUES MAY BE EVIDENT WHEN USING THE SMART KEY: ? ENGINE FAILS TO CRANK; ? 'SMART KEY NOT FOUND' MESSAGE DISPLAYED IN THE INSTRUMENT CLUSTER; ? VEHICLE MAY NOT UNLOCK / LOCK WHEN USING PASSIVE ... Read More »
"SITUATION: THE DOOR EXTERIOR ALUMINUM FINISHERS MAY EXHIBIT DISCOLORATION. CAUSE: THIS MAY BE CAUSED BY THE ALUMINUM SURFACE BEING AFFECTED BY CLIMATIC CONDITIONS." Read More »
"SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE BULGING. CAUSE: THIS MAY BE CAUSED BY THE HANDSET MANUFACTURING PROCESS." Read More »
"ISSUE: CUSTOMER COMPLAINS OF DAMAGE/MARKING ON THE SURFACE OF THE VEHICLE?S INSTRUMENT PACK LENS. CAUSE: DAMAGE/MARKING CAUSED BY OBJECT IMPACT AGAINST THE LENS. Read More »
"SITUATION: A METALLIC 'CLICKING' / 'RASPING' NOISE MAY BE EVIDENT FROM THE ENGINE. THE NOISE MAY BE MORE NOTICEABLE WHEN THE ENGINE IS AT IDLE SPEED AND WHEN THE ENGINE IS COLD. Read More »
"SITUATION: A METALLIC 'CLICKING' / 'RASPING' NOISE MAY BE EVIDENT FROM THE ENGINE. THE NOISE MAY BE MORE NOTICEABLE WHEN THE ENGINE IS AT IDLE SPEED AND WHEN THE ENGINE IS COLD. Read More »
"ISSUE: HIGH PRESSURE FUEL PUMP DIAGNOSTICS ON 3.0L AJ126 AND 5.0L AJ133 ENGINES HAVE BEEN UPDATED. ACTION: PLEASE REFER TO THE PROCEDURE BELOW FOR INFORMATION ON HOW TO ACCESS THE NEW INFORMATION THROUGH SDD. Read More »
"SITUATION: INADEQUATE A/C PERFORMANCE, LOW PRESSURE RECORDED ON THE HIGH PRESSURE SYSTEM, AND/OR HIGH PRESSURE RECORDED ON THE LOW PRESSURE SYSTEM MAY BE EXHIBITED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY. Read More »
"SITUATION: A 'CREAK' NOISE FROM THE BASE OF THE FRONT SEAT MAY BE EVIDENT. CAUSE: THIS MAY BE CAUSED BY INSUFFICIENT LUBRICANT DURING THE ASSEMBLY PROCESS." Read More »
"ISSUE: LOW COOLANT MESSAGE DISPLAYED. A COOLANT LEAK IS FOUND FROM THE SEAM ON COOLANT PIPE (AJ8 9664). SEE THE ATTACHED FILE FOR AN EXAMPLE OF THE LEAK LOCATION. Read More »
"ISSUED MARCH 2015. ISSUE: COOLANT LEAK FROM 5.0L V8 (AJ133) WATER PUMP. CAUSE: A NUMBER OF CHANGES TO THE WATER PUMPS HAVE BEEN MADE TO IMPROVE PRODUCT QUALITY." Read More »
AN ISSUE HAS BEEN IDENTIFIED ON A NUMBER OF XF (X250), XJ (X351), AND XK (X150) VEHICLES WHERE THE RESIDUAL TORQUE ON THE STEERING GEAR PINION BOLT COULD BE BELOW THE LOWER SPECIFICATION AND IN SOME CASES THE CUSTOMER MAY EXPERIENCE A ... Read More »
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A NUMBER OF XF (X250), XJ (X351), AND XK (X150) VEHICLES WHERE THE RESIDUAL TORQUE ON THE STEERING GEAR PINION BOLT COULD BE BELOW THE LOWER SPECIFICATION AND IN SOME CASES THE CUSTOMER MAY ... Read More »
"SITUATION: A '2WD ONLY' WARNING MESSAGE MAY BE DISPLAYED ON THE INSTRUMENT CLUSTER DURING A COLD WEATHER START-UP. CAUSE: THIS MAY BE CAUSED BY A TRANSFER CASE CONTROL MODULE (TCCM) ROTARY POSITION SENSOR FAULT MISDETECTION. Read More »
"THE LATEST VERSION OF THE K196 SERVICE ACTION BULLETIN NO.: 6-246NAS (ISSUE #2) HAS INCLUDED A CORRECTED LISTING OF PART NUMBERS THAT SHOULD BE ORDERED BASED UPON THE VARIANT OF THE VEHICLE. Read More »
"SITUATION: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A NUMBER OF 2012-2013 MODEL YEAR XJ (X351) VEHICLES WHERE THE SEATBACK BUSINESS TRAY WILL NOT LOCK. Read More »
"ISSUE: SUBMITTING A BRAKE NOISE EPQR. SPECIFICALLY RELATED TO FRONT BRAKE DISC GROOVING CAUSING A NOISE AND /OR JUDDER ISSUE. CAUSE: UNDER INVESTIGATION" Read More »
"ISSUE: CUSTOMER MAY REPORT DOOR LOCK CYLINDER COVER MISSING. CAUSE: CYLINDER COVER MAY BE DAMAGED OR HAVE BEEN INCORRECTLY FITTED AT PDI OR AFTER EMERGENCY VEHICLE ENTRY." Read More »
"SITUATION: A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A NUMBER OF 2012-2013 MODEL YEAR XJ (X351) VEHICLES WHERE THE SEATBACK BUSINESS TRAY WILL NOT LOCK. Read More »
"ISSUE THE WRONG COMPONENT MAYBE REPLACED WHEN TROUBLESHOOTING BLUETOOTH CONNECTIVITY IN CAR. CAUSE THE FRONT CONTROL DISPLAY INTERFACE MODULE (TOUCHSCREEN) HAS NO EFFECT ON BLUETOOTH CONNECTIVITY IN THE CAR AND AS SUCH MAY BE ... Read More »
"ISSUE CUSTOMERS MIGHT BE EXPERIENCING AN ISSUE WITH IPHONES 6 AND 6PLUS, AS WELL AS IPHONES THAT HAVE BEEN UPDATED TO IOS8. THE ISSUE IS COMMON ACROSS ALL MANUFACTURERS. Read More »
"SITUATION: CONDENSATION / MIST MAY APPEAR ON THE INSIDE OF FRONT AND/OR REAR EXTERIOR LAMPS. CAUSE: CONDENSATION/MIST IS A NATURAL PHENOMENON WHICH CAN OCCUR WHEN THERE IS A TEMPERATURE DIFFERENCE BETWEEN THE INSIDE AND OUTSIDE OF THE ... Read More »
"SITUATION: AN ODOR MAY BE PRESENT WHEN THE CLIMATE CONTROL SYSTEM IS SWITCHED 'ON'. CAUSE: THIS MAY BE CAUSED BY MOLD SPORE ACCUMULATION / BUILD-UP IN THE EVAPORATOR CORE." Read More »
"PLEASE BE ADVISED THAT WATER PUMP PART NUMBERS C2Z21781, C2Z28248, AND C2Z29189 -- 3.0L V6 / 5.0L V8 -- COME WITH FOUR (4) MOUNTING BOLTS. PRIOR TO INSTALLING THIS PART, INSPECT THE PACKAGING AND MAKE SURE ALL FOUR (4) BOLTS ARE PRESENT. Read More »
JAGUAR: DAMAGE DURING A REPAIR OR TIME OF PRODUCTION, CAUSED THE EARTH STUD, ON SOME VEHICLES, TO BECOME BROKEN OR CROSS THREADED. MODEL 2003-2009 XJ (X350), 206/ONWARDS XK (X150), 2010/ONWARDS XJ (X351), 2014/ONWARDS F-TYPE (X152). Read More »
"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2014 MODEL YEAR JAGUAR XJ VEHICLES WITHIN THE LISTED VIN RANGE WHERE THE INCORRECT SPECIFICATION GLUE HAS BEEN USED TO ADHERE THE LEATHER TO THE INSTRUMENT PANEL UPPER ... Read More »
"ISSUED MAY 2014: THE TOUCH SCREEN DISPLAY (TSD) ALSO KNOWN AS FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR HIGH LEVEL DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY FROM SDD RESULTING IN NO ... Read More »
"SITUATION: THE FLUID LEVEL IN THE ENGINE COOLANT SYSTEM EXPANSION TANK MAY FALL BELOW THE MINIMUM LEVEL OVER A PERIOD OF TIME OR A ?LOW COOLANT LEVEL? MESSAGE IS DISPLAYED IN THE MESSAGE CENTER. Read More »
EXCESSIVE NOISE MAY BE HEARD FROM THE CLIMATE CONTROL - IN-VEHICLE TEMPERATURE SENSOR / ASPIRATOR FAN IN DASHBOARD ON 13MY ONWARDS CAUSE: THE TEMPERATURE SENSOR / ASPIRATOR FAN MAY BE INCORRECTLY POSITIONED AGAINST ASPIRATOR DASHBOARD ... Read More »
"SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE BULGING. CAUSE: THIS MAY BE CAUSED BY THE HANDSET MANUFACTURING PROCESS." Read More »
"I S SUE: TIZZING / BUZZING SOUND F ROM DOOR SPEAKER WHEN VENEER REINSTAL LED CAUSE: FIXINGS INCOR RECT LY LOCATED / NOT RENEWED ACTION: WHEN REF I T T ING A DOOR VENEER PLEASE NOTE THE FOLLOWING; 1) VENEER CL IPS MUST BE RENEWED ... Read More »
THIS SSM HAS BEEN RELEASED TO ADDRESS THE HIGH NUMBER OF SPEAKER ASSEMBLIES RETURNED, MANY OF WHICH ARE DEEMED AS ?N FAULT FOUND?. CAUSE: INCORRECT DIAGNOSIS." Read More »
"ISSUE: THIS SSM HAS BEEN RELEASED TO ADDRESS THE HIGH NUMBER OF SPEAKER ASSEMBLIES RETURNED, MANY OF WHICH ARE DEEMED AS ?NO FAULT FOUND?. CAUSE: INCORRECT DIAGNOSIS." Read More »
"DESCRIPTION TWO ISSUES HAVE BEEN DISCOVERED WITH THE EVENT DATA RECORDERS (EDR) INSTALLED IN 2013-2014 MODEL YEAR XJ VEHICLES WITHIN THE LISTED VIN RANGE. Read More »
"SITUATION: A TIRE PRESSURE MONITORING SYSTEM (TPMS) FAULT MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER (IC) AND DIAGNOSTIC TROUBLE CODES (DTC) MAY BE STORED. CAUSE: THIS MAY BE CAUSED BY VARIOUS ISSUES. Read More »
"ISSUE: JAGUAR ENGINEERING HAVE BEEN MONITORING REPORTS FOR LACK OF COOLING FROM THE AIR CONDITIONING SYSTEM ON SOME HIGHER TIME IN SERVICE VEHICLES, WHERE INSUFFICIENT PERFORMANCE OF THE AIR CONDITIONING COMPRESSOR HAS BEEN FOUND TO BE ... Read More »
"SITUATION: TWO ISSUES HAVE BEEN DISCOVERED WITH THE EVENT DATA RECORDERS (EDR) INSTALLED IN 2013-2014 MODEL YEAR XJ VEHICLES WITHIN THE LISTED VIN RANGE. Read More »
JAGUAR: ON SOME VEHICLES, THE MONITOR SYSTEM WOULD INDICATE AN INOPERATIVE BLIND SPOT AND/OR REFLASH MODULE WOULD BE CARRIED OUT WHEN NOT REQUIRED. MODELS XF, X250, XJ, X351. NO MODEL YEARS LISTED. Read More »
Issue: In some cases, vehicle functionality concerns have been identified which either prevent the software update to the InControl Touch Pro system, or cause system functionality concerns after the infotainment system was successfully ... Read More »
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY. Read More »
"ISSUE: CUSTOMERS MAY REPORT WHILST PRESSING THE AUTO STOP/START BUTTON IN THEIR VEHICLE, A WARNING MESSAGE MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. Read More »
"SITUATION: THE AIR SUSPENSION SYSTEM WARNING LIGHT MAY BE ILLUMINATED AND THE AIR SUSPENSION SYSTEM MAY BE INACTIVE. CAUSE: THIS MAY BE CAUSED BY SPECIFIC DAMAGE TO THE AIR SUSPENSION SYSTEM COMPRESSOR CONNECTOR AND COMPRESSOR. Read More »
"ISSUE JAGUAR ARE CURRENTLY INVESTIGATING BODY CONTROL MODULES (BCM) AND REMOTE FUNCTION ACTUATORS (RFA) REPLACED FOR A NON-START CONDITION. FOLLOWING SUPPLIER ANALYSIS THE MODULES HAVE BEEN CATEGORISED AS ""NO FAULT FOUND"". Read More »
"ISSUE THE MESSAGE ""RADAR SENSOR BLOCKED"" APPEARS IN INSTRUMENT PACK DISPLAY. IF BLOCKAGE OCCURS WHILE ACC IS BEING USED, ?DRIVER INTERVENE? AND/OR ""RADAR SENSOR BLOCKED"" MESSAGE WILL APPEAR ON THE CLUSTER AND DTC C1A67-97 IS ALSO ... Read More »
"SITUATION: WHEN ATTEMPTING TO USE AN MP3 PLAYER THROUGH THE AUXILIARY (AUX) INPUT JACK, THERE MAY BE NO AUDIO FROM RIGHT-HAND-SIDE SPEAKERS. CAUSE: THIS MAY BE CAUSED BY AN INCORRECTLY WIRED CONNECTOR C32-M. Read More »
"ISSUE A SIGNIFICANT NUMBER OF TSS MOTORS HAVE BEEN REPLACED UNDER WARRANTY, WHEN RETURNED TO THE SUPPLIER FOR ANALYSIS MANY ARE DEEMED AS ?NO FAULT FOUND?. Read More »
"CONCERN: JAGUAR LAND ROVER AND THE SUPPLIER HAVE INSPECTED 101 WARRANTY CLAIMS FOR HEATED OXYGEN SENSORS (HO2S). 23% WERE FOUND TO HAVE NO DEFECTS. Read More »
"ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT WHEN AN IPOD/IPHONE IS CONNECTED TO THE IN CAR ENTERTAINMENT SYSTEM USING THE IPOD/IPHONE USB CABLE ONLY, THE PLAYBACK SOUND MAY BE DISTORTED OR JUMPS/SKIPS. Read More »
"ISSUE THE COMPLETE GEAR SHIFT MODULES (GSM) ARE BEING REPLACED WHEN THERE HAS BEEN A CLAIM REPORTED OF AN APPEARANCE DEFECT WITH THE ROTARY GEAR SELECTOR (ROTARY CONTROL KNOB) , WITH ISSUES SUCH AS PEELING CHROME AND ROUGH EDGES. Read More »
"ISSUE: JAGUAR ENGINEERING HAVE BEEN MONITORING REPORTS FOR LACK OF COOLING FROM THE AIR CONDITIONING SYSTEM ON SOME HIGHER TIME IN SERVICE VEHICLES, WHERE INSUFFICIENT PERFORMANCE OF THE AIR CONDITIONING COMPRESSOR HAS BEEN FOUND TO BE ... Read More »
"ISSUED MAY 2014: ISSUE DURING A RECENT MARKET VISIT IT WAS NOTED THAT A SIGNIFICANT NUMBER OF DEALERS HAVE BEEN CARRYING OUT PDI?S AND THEN RETURNING THE VEHICLE TO A STORAGE COMPOUND WITHOUT REFITTING THE TRANSIT RELAY OR RETURNING ... Read More »
"ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT WHEN AN IPOD/IPHONE IS CONNECTED TO THE IN CAR ENTERTAINMENT SYSTEM USING THE IPOD/IPHONE USB CABLE ONLY, THE PLAYBACK SOUND MAY BE DISTORTED OR JUMPS/SKIPS. Read More »
"ISSUE: FOLLOWING THE RECENT K202 CAMPAIGN A FEW CUSTOMERS HAVE REPORTED CONTINUING PROBLEMS WITH THE TRANSMISSION CONTROL SWITCH UNIT(S) FAILS TO RISE OR INITIALLY RISES BEFORE LOWERING ITSELF BACK TO ITS DEFAULT POSITION FOR AN ... Read More »
"I S SUE: TIZZING / BUZZING SOUND F ROM DOOR SPEAKER WHEN VENEER REINSTAL LED CAUSE: FIXINGS INCOR RECT LY LOCATED / NOT RENEWED ACTION: WHEN REF I T T ING A DOOR VENEER PLEASE NOTE THE FOLLOWING; 1) VENEER CL IPS MUST BE RENEWED ... Read More »
"ISSUE: CUSTOMER REPOR TS A PARKBRAKE WARNING LAMP I L LUMINATED AND / OR PARKBRAKE FAUL T MESSAGE DISPLAYED IN THE IPK (INSTRUMENT PACK), FOLLOWING INVESTIGATION WI TH SDD THE FOL LOWING DTC P1571-64 (BRAKE SWI TCH - SIGNAL ... Read More »
JAGUAR: THE EVENT DATA RECORDER (EDR), HAS TWO ELEMENTS THAT SHOULD BE RECORDED BUT ARE NOT STORED IN CORRECT FORMAT, AND FAILS TO MEET 49 CFR PART 563 REQUIREMENTS. MODEL 2013-2014 XJ. Read More »
"SITUATION: TWO ISSUES HAVE BEEN DISCOVERED WITH THE EVENT DATA RECORDERS (EDR) INSTALLED IN 2013-2014 MODEL YEAR XJ VEHICLES WITHIN THE LISTED VIN RANGE. Read More »
"ISSUE: A CUSTOMER MAY REPORT THAT A SPARE WHEEL LOW TYRE PRESSURE WARNING IS DISPLAYED IN THE INSTRUMENT PACK MESSAGE CENTRE, WHEN NO FULL SIZE SPARE WHEEL IS PRESENT. Read More »
JAGUAR: WITHOUT ANY PARKING AID OR PARKING AID CAMERA FAULTS PRESENT, MESSAGE PARKING AID CAMERAS UNAVAILABLE IS DUE TO POSSIBLE TEMPORARY CACHE MEMORY AND NEED TO CONTACT DEALER. MODELS 2011-2012 XJ AND XF AND LATER YEARS. Read More »
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Read More »
ISSUE: Jaguar Land Rover (JLR) have received multiple reports of concerns experienced when updating vehicles equipped with InControl Touch Pro to latest software version NGI 17C on both Symptom Driven Diagnostics (SDD) and PATHFINDER. Read More »
"ISSUE A CUSTOMER MAY REPORT A CONCERN THAT, WHEN AN EXTERNAL MEDIA SOURCE IS CONNECTED TO THE IN CAR ENTERTAINMENT SYSTEM USING THE RELEVANT USB CABLE ONLY, THE DEVICE IS NOT CONNECTING TO THE VEHICLE. Read More »
"ISSUE THE WRONG COMPONENT MAYBE REPLACED WHEN TROUBLESHOOTING BLUETOOTH CONNECTIVITY IN CAR. CAUSE THE FRONT CONTROL DISPLAY INTERFACE MODULE (TOUCHSCREEN) HAS NO EFFECT ON BLUETOOTH CONNECTIVITY IN THE CAR AND AS SUCH MAY BE ... Read More »
"ISSUE CUSTOMERS MIGHT BE EXPERIENCING AN ISSUE WITH IPHONES 6 AND 6PLUS, AS WELL AS IPHONES THAT HAVE BEEN UPDATED TO IOS8. THE ISSUE IS COMMON ACROSS ALL MANUFACTURERS. Read More »
"ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT WHEN AN IPOD/IPHONE IS CONNECTED TO THE IN CAR ENTERTAINMENT SYSTEM USING THE IPOD/IPHONE USB CABLE ONLY, THE PLAYBACK SOUND MAY BE DISTORTED OR JUMPS/SKIPS. Read More »
"ISSUE: A CUSTOMER MAY REPORT A CONCERN THAT WHEN AN IPOD/IPHONE IS CONNECTED TO THE IN CAR ENTERTAINMENT SYSTEM USING THE IPOD/IPHONE USB CABLE ONLY, THE PLAYBACK SOUND MAY BE DISTORTED OR JUMPS/SKIPS. Read More »
"ISSUE: APPLE IOS, AND ANDROID PHONE ISSUES AFTER SOFTWARE UPDATES. THE CUSTOMER MAY REPORT A RANGE OF PROBLEMS WITH THEIR PHONE CONNECTION, AUDIO QUALITY OR PHONEBOOK WHICH HAVE STARTED TO HAPPEN AFTER THE PHONE WAS MANUALLY OR ... Read More »
Issue: In some cases, vehicles that have been updated to InControl Touch Pro with version 18b, the infotainment system can no longer provide Navigation destination entry via voice control. Read More »
Issue: In some cases vehicles that have been updated to InControl Touch Pro version 17C4, the infotainment system can no longer process voice inputs or outputs. Common symptoms are reported as: Voice commands are not recognized. Read More »
When attempting to update the Navigation maps to a newer level the update fails and the Navigation becomes either slow to respond or no functionality at all. Read More »
Issue: The Solid State Drive (SSD) within the Infotainment Master Controller (IMC) fails on vehicles fitted with InControl Touch Pro audio systems which causes Navigation, Speech and Media Library to be unavailable to the customer with ... Read More »
"ISSUE. GPS ANTENNA IS BEING REPLACED AND IS NO FAULT FOUND WHEN TESTED BY SUPPLIER GEN2.1 SYSTEMS FITTED TO XJ AND XF CURRENT CAR POSITION INDICATOR WILL NOT LOCK ONTO CORRECT LOCATION ON MAP. Read More »
"ISSUED DEC 2015. ISSUE THE INCORRECT PARTS ARE BEING REPLACED WHEN SD CARD READ ERROR MESSAGE IS DISPLAYED IN THE NAVIGATION SCREEN. CAUSE SD CARD" Read More »
"ISSUED DEC 2015. ISSUE FOR VEHICLES FITTED WITH THE IN CONTROL TOUCH THERE COULD BE A CUSTOMER CONCERN THAT ON COLLECTION OF THEIR VEHICLE THE CORRECT SEARCH COUNTRY HAS NOT BEEN SELECTED IN THE NAVIGATION. Read More »
"SITUATION: ON START-UP, THE NAVIGATION SYSTEM MAY EXPERIENCE EITHER AN INTERMITTENT OR PERMANENT CONCERN AS DESCRIBED BELOW. A. INTERMITTENT: - THE CURRENT VEHICLE POSITION DISPLAYED IS 'WASHINGTON D.C. Read More »
"SITUATION: ON START-UP, THE NAVIGATION SYSTEM MAY EXPERIENCE EITHER AN INTERMITTENT OR PERMANENT CONCERN AS DESCRIBED BELOW. A. INTERMITTENT: - THE CURRENT VEHICLE POSITION DISPLAYED IS 'WASHINGTON D.C. Read More »
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY. Read More »
"DESCRIPTION TWO ISSUES HAVE BEEN DISCOVERED WITH THE EVENT DATA RECORDERS (EDR) INSTALLED IN 2013-2014 MODEL YEAR XJ VEHICLES WITHIN THE LISTED VIN RANGE. Read More »
"SITUATION: A LOWER-LEVEL SERVICE REPAIR PART IS NOW AVAILABLE IN THE EVENT OF A FRONT SUN VISOR VANITY MIRROR ISSUE. CAUSE: A LOWER-LEVEL SERVICE REPAIR PART TO BE USED IN THE EVENT A FRONT SUN VISOR VANITY MIRROR REQUIRES REPLACEMENT. Read More »
Customers may report that no audio can be heard in the vehicle. Examples of this may include: No infotainment audio, No audio from Park Aid, No audio from Rear Seat Entertainment, Customers with Telematics fitted may also report that ... Read More »
CONCERN: A CUSTOMER MAY REPORT WHILE UTILIZING THE NAVIGATION MAP OR WHILE UNDER ROUTE GUIDANCE, THE VEHICLE?S TOUCH SCREEN SWITCHES OFF MOMENTARILY, AND RESETS AS IF THE VEHICLE WERE JUST STARTED. Read More »
"ISSUE CENTRE CONSOLE CUP HOLDER COVER SPLIT (SEE ATTACHMENT) CAUSE INSUFFICIENT RETENTION BETWEEN CUP HOLDER COVER BARS AND SUBSTRATE MATERIAL. Read More »
"ISSUE: SUBMITTING A BRAKE NOISE EPQR. SPECIFICALLY RELATED TO FRONT BRAKE DISC GROOVING CAUSING A NOISE AND /OR JUDDER ISSUE. CAUSE: UNDER INVESTIGATION" Read More »
"ISSUE: WHEEL STUD FAILURES (FRACTURES). CAUSE: OVERLOAD FRACTURE DUE TO INCORRECT TORQUE BEING APPLIED OR INCORRECT PROCESS APPLICATION AND SEQUENCE BEING APPLIED TO THE WHEEL STUD FOLLOWING WHEEL REMOVAL AND REFIT. Read More »
"SITUATION: ONE OR MORE FO THE FOLLOWING ISSUES MAY BE EVIDENT WHEN USING THE SMART KEY: ? ENGINE FAILS TO CRANK; ? 'SMART KEY NOT FOUND' MESSAGE DISPLAYED IN THE INSTRUMENT CLUSTER; ? VEHICLE MAY NOT UNLOCK / LOCK WHEN USING PASSIVE ... Read More »
"ISSUE: CUSTOMER COMPLAINS OF DAMAGE/MARKING ON THE SURFACE OF THE VEHICLE?S INSTRUMENT PACK LENS. CAUSE: DAMAGE/MARKING CAUSED BY OBJECT IMPACT AGAINST THE LENS. Read More »
"SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE BULGING. CAUSE: THIS MAY BE CAUSED BY THE HANDSET MANUFACTURING PROCESS." Read More »
"ISSUE: JLR ENGINEERING ARE CURRENTLY RECEIVING A NUMBER OF EPQR?S REGARDING X351 REAR DOOR ELECTRIC SUNBLIND?S NOT OPERATING AT PDI OR FOLLOWING BATTERY DISCONNECT CAUSING THE LOSS OF THE SINGLE PRESS FUNCTION AND ALSO THE SUNBLIND ... Read More »
"ISSUE: HIGH PRESSURE FUEL PUMP DIAGNOSTICS ON 3.0L AJ126 AND 5.0L AJ133 ENGINES HAVE BEEN UPDATED. ACTION: PLEASE REFER TO THE PROCEDURE BELOW FOR INFORMATION ON HOW TO ACCESS THE NEW INFORMATION THROUGH SDD. Read More »
"THE LATEST VERSION OF THE K196 SERVICE ACTION BULLETIN NO.: 6-246NAS (ISSUE #2) HAS INCLUDED A CORRECTED LISTING OF PART NUMBERS THAT SHOULD BE ORDERED BASED UPON THE VARIANT OF THE VEHICLE. Read More »
"ISSUE: SUBMITTING A BRAKE NOISE EPQR. SPECIFICALLY RELATED TO FRONT BRAKE DISC GROOVING CAUSING A NOISE AND /OR JUDDER ISSUE. CAUSE: UNDER INVESTIGATION" Read More »
"ISSUE CUSTOMERS MIGHT BE EXPERIENCING AN ISSUE WITH IPHONES 6 AND 6PLUS, AS WELL AS IPHONES THAT HAVE BEEN UPDATED TO IOS8. THE ISSUE IS COMMON ACROSS ALL MANUFACTURERS. Read More »
"PLEASE BE ADVISED THAT WATER PUMP PART NUMBERS C2Z21781, C2Z28248, AND C2Z29189 -- 3.0L V6 / 5.0L V8 -- COME WITH FOUR (4) MOUNTING BOLTS. PRIOR TO INSTALLING THIS PART, INSPECT THE PACKAGING AND MAKE SURE ALL FOUR (4) BOLTS ARE PRESENT. Read More »
"ISSUED MAY 2014: THE TOUCH SCREEN DISPLAY (TSD) ALSO KNOWN AS FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR HIGH LEVEL DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY FROM SDD RESULTING IN NO ... Read More »
"SITUATION: THE FLUID LEVEL IN THE ENGINE COOLANT SYSTEM EXPANSION TANK MAY FALL BELOW THE MINIMUM LEVEL OVER A PERIOD OF TIME OR A ?LOW COOLANT LEVEL? MESSAGE IS DISPLAYED IN THE MESSAGE CENTER. Read More »
EXCESSIVE NOISE MAY BE HEARD FROM THE CLIMATE CONTROL - IN-VEHICLE TEMPERATURE SENSOR / ASPIRATOR FAN IN DASHBOARD ON 13MY ONWARDS CAUSE: THE TEMPERATURE SENSOR / ASPIRATOR FAN MAY BE INCORRECTLY POSITIONED AGAINST ASPIRATOR DASHBOARD ... Read More »
"SITUATION: THE FACE OF THE COMPACT KEY HANDSET MAY PEEL AWAY FROM THE HANDSET MAIN BODY OR THE HANDSET CASE MAY BE BULGING. CAUSE: THIS MAY BE CAUSED BY THE HANDSET MANUFACTURING PROCESS." Read More »
"SITUATION: A LOWER-LEVEL SERVICE REPAIR PART IS NOW AVAILABLE IN THE EVENT OF A FRONT SUN VISOR VANITY MIRROR ISSUE. CAUSE: A LOWER-LEVEL SERVICE REPAIR PART TO BE USED IN THE EVENT A FRONT SUN VISOR VANITY MIRROR REQUIRES REPLACEMENT. Read More »
"ISSUE: THIS SSM HAS BEEN RELEASED TO ADDRESS THE HIGH NUMBER OF SPEAKER ASSEMBLIES RETURNED, MANY OF WHICH ARE DEEMED AS ?NO FAULT FOUND?. CAUSE: INCORRECT DIAGNOSIS." Read More »
JAGUAR: EVENT DATA RECORDERS (EDR) ARE MISSING TWO ELEMENTS OF DATA, IN SOME VEHICLES, THAT SHOULD BE RECORDED AND ARE NOT STORED IN CORRECT FORMAT AND IN THIS CONDITION, THE VEHICLES FAILS TO MEET REQUIRED 49 CFR PART 563. Read More »
JAGUAR: TWO ELEMENTS OF EVENT DATA RECORDER (EDR) SHOULD BE RECORDED ARE NOT CURRENTLY STORED IN CORRECT FORMAT AND WITH THIS CONDITION, VEHICLES FAILS TO MEET ALL REQUIREMENTS OF 49 CFR PART 563. MODEL 2013-2014 XJ. Read More »
"SITUATION: TWO ISSUES HAVE BEEN DISCOVERED WITH THE EVENT DATA RECORDERS (EDR) INSTALLED IN 2013-2014 MODEL YEAR XJ VEHICLES WITHIN THE LISTED VIN RANGE. Read More »
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY. Read More »
SITUATION: INADEQUATE AIR CONDITIONING (A/C) PERFORMANCE MAY BE EXPERIENCED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY. Read More »
"ISSUE THE MESSAGE ""RADAR SENSOR BLOCKED"" APPEARS IN INSTRUMENT PACK DISPLAY. IF BLOCKAGE OCCURS WHILE ACC IS BEING USED, ?DRIVER INTERVENE? AND/OR ""RADAR SENSOR BLOCKED"" MESSAGE WILL APPEAR ON THE CLUSTER AND DTC C1A67-97 IS ALSO ... Read More »
"SITUATION: INADEQUATE A/C PERFORMANCE, LOW PRESSURE RECORDED ON THE HIGH PRESSURE SYSTEM, AND/OR HIGH PRESSURE RECORDED ON THE LOW PRESSURE SYSTEM MAY BE EXHIBITED WITH THE COMPRESSOR CLUTCH (WHERE APPLICABLE) WORKING PROPERLY. Read More »
"SITUATION: INADEQUATE A/C PERFORMANCE MAY BE EXHIBITED. UPON INSPECTION, LOW PRESSURE IS RECORDED ON THE HIGH PRESSURE SYSTEM, HIGH PRESSURE RECORDED ON THE LOW PRESSURE SYSTEM, AND THE COMPRESSOR CLUTCH (WHERE APPLICABLE) IS WORKING ... Read More »
"ISSUE: JAGUAR ENGINEERING HAVE BEEN MONITORING REPORTS FOR LACK OF COOLING FROM THE AIR CONDITIONING SYSTEM ON SOME HIGHER TIME IN SERVICE VEHICLES, WHERE INSUFFICIENT PERFORMANCE OF THE AIR CONDITIONING COMPRESSOR HAS BEEN FOUND TO BE ... Read More »
"ISSUE: JAGUAR ENGINEERING HAVE BEEN MONITORING REPORTS FOR LACK OF COOLING FROM THE AIR CONDITIONING SYSTEM ON SOME HIGHER TIME IN SERVICE VEHICLES, WHERE INSUFFICIENT PERFORMANCE OF THE AIR CONDITIONING COMPRESSOR HAS BEEN FOUND TO BE ... Read More »
"SITUATION: AN ODOR MAY BE PRESENT WHEN THE CLIMATE CONTROL SYSTEM IS SWITCHED 'ON'. CAUSE: THIS MAY BE CAUSED BY MOLD SPORE ACCUMULATION / BUILD-UP IN THE EVAPORATOR CORE." Read More »
"ISSUE: JAGUAR ENGINEERING HAVE BEEN MONITORING REPORTS FOR LACK OF COOLING FROM THE AIR CONDITIONING SYSTEM ON SOME HIGHER TIME IN SERVICE VEHICLES, WHERE INSUFFICIENT PERFORMANCE OF THE AIR CONDITIONING COMPRESSOR HAS BEEN FOUND TO BE ... Read More »
