Technical Service Bulletins (TSBs) for the 2014 Cayenne are official communications between Porsche & their dealerships that describe processes for troubleshooting or fixing certain common problems.
All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
Cause: Clicking noises can come from around the transfer case when manoeuvring the vehicle (or driving slowly) due to activation of the transfer case servo motor. Read More »
AG02 Stop Sale Campaign/Recall Campaign - Checking Circlip on Bearing Bracket for Pedals Internal tests have shown that a circlip on the bearing bracket for the pedals may have become detached from its locking position as a result of ... Read More »
Circlip on bearing bracket for pedals - Checking circlip on bearing bracket for pedals to make sure it is fited correctly. A new circlip may have to be installed. Read More »
Cause: Clicking noises can come from around the transfer case when manoeuvring the vehicle (or driving slowly) due to activation of the transfer case servo motor. Read More »
Technical Background The issue is caused by incomplete cutting of the drain flap at the parts supplier. When the flap is not cut all the way back, it is not able to open fully. The drain will clog. Read More »
Oil in the wiring harness. If oil is found in the engine wiring harness during a repair, the wiring harness and all the affected components (including the oil pump control valve) must be replaced. Read More »
Concerns: Belt tensioner Information: Checking belt tensioner in the event of a complaint about "leaks" before carrying out any other work. Read More »
Concerns: Belt tensioner Information: Checking belt tensioner in the event of a complaint about "leaks" before carrying out any other work. Read More »
Situation: Cayenne Diesel vehicles were equipped with undisclosed Auxiliary Emission Control Devices which are not permitted by emissions regulations. Read More »
Issue: Oil in the wiring harness. Information: If oil is found in the engine wiring harness during a repair, the wiring harness and all the affected components (including the oil pump control valve) must be replaced. Read More »
The following procedure is recommended to ensure that the engine oil level is correct. By following this procedure, the engine oil level display will be displayed as completely full. Read More »
The following procedure is recommended to ensure that the engine oil level is correct. By following this procedure, the engine oil level display will be displayed as completely full. Read More »
PORSCHE: THE CYLINDER HEAD ON SOME ENGINES FAILS TO MEET SPECIFICATIONS REQUIREMENT AND THE LONG TERM DURABILITY FOR VEHICLES MANUFACTURER. MODEL 2014 CAYENNE. *PE Read More »
Instructions on the manufacturers certificate for allocation of approved engine oils up until MY2020. (starting back at MY1984). An overview of the approved engine oils. Read More »
Porsche Intranet posting explaining the new Workshop Campaign WKH9, which seeks to check the EGR cooler in affected vehicles and replace if necessary. Read More »
Porsche intranet posting with Pre Information about Workshop Campaign WKH9, which seeks to check the EGR cooler on affected vehicles and replace if necessary. Read More »
Repair instructions for Timing chain repair. If an oil leak is identified from the timing chain cover and it has been found that any part on the timing cover has failed, then the engine must be removed and the entire timing chain cover ... Read More »
Notice to dealers that coolants will be moved out of the special tool cabinet in the dealer service department in order to make room for new special tools. Read More »
Porsche Intranet posting for WJ46 campaign, which seeks to retrofit additional supports on the catalytic converter for cylinder 4-6 on the affected vehicles. Read More »
Porsche intranet posting for campaign WH70, which seeks to replace the heating element of the AdBlue reducing agent on affected Diesel vehicles. Read More »
Reworking Connector on Engine Coolant Level Sensor for Low-temperature Cooling System (Red "engine coolant level" warning message in the instrument cluster/SY2215)? Contact problems with the installed plug contacts in the connector for ... Read More »
Concerns: Oil guide housing Information: Oil leak ("sweating", drops of oil) on engine in oil guide housing area We have discovered that the cause of some leaks in the specified area could not be detected and determined definitively in ... Read More »
Concerns: Spring band clamp on coolant reservoir Information: This is to inform you of a voluntary Workshop Campaign on the above-mentioned vehicles. Read More »
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The turbocharger is damaged by detached parts of the cracked inner part of the manifold. A faulty turbocharger is diagnosed due to loss of power and when the "Check Engine" warning is activated. Read More »
Concerns: Spring band clamp on coolant reservoir Information: This is to inform you of a voluntary Workshop Campaign on the above-mentioned vehicles. Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Subject: Documentation of the implementation of AG01 Emissions Recall in the IN-FORM tool Information: The implementation of campaign "AG01 Emissions Recall" was not documented fully according to specifications in the IN-FORM tool on ... Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Subject: Intake valves and intake ports Information: Carboned-up valves in the engine can be reworked and cleaned using cleaning equipment. If there is a complaint about knocking combustion, e.g. Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Instructions for setting the ready status for catalytic converters on Cayenne Diesel vehicles, since there is some difficulty in setting the status when the vehicle is finished having emissions related repairs and is ready to leave the ... Read More »
Oil in the wiring harness. If oil is found in the engine wiring harness during a repair, the wiring harness and all the affected components (including the oil pump control valve) must be replaced. Read More »
Information: Analysis has shown that traces of oil found in the hydraulic pump or tandempump area are not always caused by a Pentosin leak in the pump. Read More »
The O-ring on the fuel injector can be damaged by the clamping ring. The clamping ring has been re-designed. When working on the fuel injector, e.g. Read More »
Porsche intranet posting for campaign WH70, which seeks to replace the heating element of the AdBlue reducing agent on affected Diesel vehicles. Read More »
Subject: Ensuring the quality of vehicles following storage Information: Due to the Stop Sale for Cayenne Diesel vehicles, pre-owned vehicles were stored for a long time at the dealerships. Read More »
Instructions for programming all wheel drive control unit and checking the transfer gear in response to rough running engine or jerking under load. Read More »
Vehicle Types: Cayenne/Cayenne Diesel/Cayenne S/Cayenne GTS/Cayenne S Hybrid/Cayenne Turbo/Cayenne Turbo S Concern: Current approval status: January 2018 Read More »
Cause: Clicking noises can come from around the transfer case when manoeuvring the vehicle (or driving slowly) due to activation of the transfer case servo motor. Read More »
Cause: Clicking noises can come from around the transfer case when manoeuvring the vehicle (or driving slowly) due to activation of the transfer case servo motor. Read More »
Concerns: Rear-differential lock control unit Information: This is to inform you of a voluntary Workshop Campaign on the above-mentioned vehicles. Read More »
Symptom based workshop manual information - eliminating symptoms in body interior: Re-calibrating Surround View Camera Control Unit (for I-no. 8A4) Read More »
Instructions for how to perform a software update on the Control unit for the auxiliary alarm system in the event that the vehicle will not start. Read More »
Request for dealers to remove Special Tool VAS 6839 from High Voltage tool box because the unit could give erroneous voltage readings. PAG has decided that VAS 6558A could be used in its place. Read More »
Cause The control unit for the auxiliary alarm system has limited bus communication. Date of Introduction Control units for the auxiliary alarm system with updated software have been used in production since the beginning of December ... Read More »
Cause: Clicking noises can come from around the transfer case when manoeuvring the vehicle (or driving slowly) due to activation of the transfer case servo motor. Read More »
Due to incorrect sealing of the electric plug connection on the transfer case servo motor, moisture can get into the connector. As a result, the contacts can become corroded. Read More »
Due to incorrect sealing of the electric plug connection on the transfer case servo motor, moisture can get into the connector. As a result, the contacts can become corroded. Read More »
Resubmitting at request of Mr. Bernard Hardgrave. Instructions on how to check the cable routing in the front center console area and rework it if necessary in the event that the speedometer needle in the instrument cluster is shaking. Read More »
Concerns: Power supply relays Information: There is a possibility that relays froma batch whose switching contact was not manufactured according to specifications were installed on the affected vehicles. Read More »
Information: During the packaging of a High Voltage Lithium Ion battery, copies of The test log for classification of lithium-ion high voltage batteries (located in PIWIS - Standard Forms) must be attached inside the box and to the ... Read More »
Subject: Discharge protection function of the batterymanagement system(BMS) in order to extend the service life of high-voltage and low-voltage batteries Read More »
Concerns: AGM starter battery (referred to below simply as 'battery') Situation: Support for the care andmaintenance of the AGMstarter battery (at the dealership): From the time the vehicle is delivered to the Porsche Centre until it is ... Read More »
Oil in the wiring harness. If oil is found in the engine wiring harness during a repair, the wiring harness and all the affected components (including the oil pump control valve) must be replaced. Read More »
Issue: Oil in the wiring harness. Information: If oil is found in the engine wiring harness during a repair, the wiring harness and all the affected components (including the oil pump control valve) must be replaced. Read More »
ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL
Information: A Cayenne with optional equipment no. 1D6 will come with a Trailer hitch receiver and wiring up to the receiver hitch that includes a control unit to operate the trailer parking lights, turn signals and brake lights. Read More »
Resubmitting at request of Mr. Bernard Hardgrave. Instructions on how to check the cable routing in the front center console area and rework it if necessary in the event that the speedometer needle in the instrument cluster is shaking. Read More »
Situation: Cayenne Diesel vehicles were equipped with undisclosed Auxiliary Emission Control Devices which are not permitted by emissions regulations. Read More »
The rear lid closes at a higher speed particularly at cold temperatures. The signal from the microswitch in the lid lock is too short and cannot be read out clearly by the control unit software. Read More »
Information: A Cayenne with optional equipment no. 1D6 will come with a Trailer hitch receiver and wiring up to the receiver hitch that includes a control unit to operate the trailer parking lights, turn signals and brake lights. Read More »
Symptom based workshop manual information - eliminating symptoms in body interior: Re-calibrating Surround View Camera Control Unit (for I-no. 8A4) Read More »
Resubmitting at request of Mr. Bernard Hardgrave. Instructions on how to check the cable routing in the front center console area and rework it if necessary in the event that the speedometer needle in the instrument cluster is shaking. Read More »
Information: A Cayenne with optional equipment no. 1D6 will come with a Trailer hitch receiver and wiring up to the receiver hitch that includes a control unit to operate the trailer parking lights, turn signals and brake lights. Read More »
Subject: Front camera Symptom: The customer complains that certain functions of the front camera are not available at times: Lane Change Assist not available Porsche Dynamic Light System not available Traffic sign recognition not ... Read More »
Converting transfer cases that are still in stock to the new type before installing themin customer vehicles. The optimized transfer case is used during production from week 31/2016. Read More »
Resubmitting at request of Mr. Bernard Hardgrave. Instructions on how to check the cable routing in the front center console area and rework it if necessary in the event that the speedometer needle in the instrument cluster is shaking. Read More »
AG02 Stop Sale Campaign/Recall Campaign - Checking Circlip on Bearing Bracket for Pedals Internal tests have shown that a circlip on the bearing bracket for the pedals may have become detached from its locking position as a result of ... Read More »
Circlip on bearing bracket for pedals - Checking circlip on bearing bracket for pedals to make sure it is fited correctly. A new circlip may have to be installed. Read More »
Information: The customer complains that certain functions of the front camera are not available at times: * Lane Change Assist not available * Porsche Dynamic Light System not available * Traffic sign recognition not available Cause: ... Read More »
Concerns: Sensor for interior surveillance in the roof console Information: This is to inform you of a voluntary Workshop Campaign on the above-mentioned vehicles. Read More »
Information: The Approval and Support Management system was created to offer assistance to the dealer organization with new and complex technical issues by utilizing the Support Specialists within Porsche R&D. Read More »
1997 to Present - Vehicle Analysis Log Types - In an effort to prode accurate information regarding the state of the vehicle at the time fof VAL creation, a "log type" drop down menu was added at the end of the VAL creation menu. Read More »
Concerns: Belt tensioner Information: Checking belt tensioner in the event of a complaint about "leaks" before carrying out any other work. Read More »
AG02 Stop Sale Campaign/Recall Campaign - Checking Circlip on Bearing Bracket for Pedals Internal tests have shown that a circlip on the bearing bracket for the pedals may have become detached from its locking position as a result of ... Read More »
Subject: Air-conditioning system function Situation: Customers complain that the air conditioning does not function at times or after starting it. Read More »
