Technical Service Bulletins (TSBs) for the 2024 CX-90 are official communications between Mazda & their dealerships that describe processes for troubleshooting or fixing certain common problems.
All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
When placing an order for KJK8-32-110A as a service part replacement such as a collision repair, standard a??over-the-countera?? order, etc. Read More »
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions. Read More »
Some vehicles may exhibit a rubbing noise from the front tire when driving with the steering turned all the way. This may be caused by the ABS harness interfering with the front tire when the steering wheel is fully turned. Read More »
DRW54 - SUSPENSION OF DELIVERY - 2024 CX-90 TORQUE TIGHTENING CONCERN. Mazda Motor Corporation has decided to take corrective action on certain 2024MY CX-90 vehicles built in Japan. Read More »
DRW54 - SUSPENSION OF DELIVERY - 2024 CX-90 TORQUE TIGHTENING CONCERN. Mazda Motor Corporation has decided to take corrective action on certain 2024MY CX-90 vehicles built in Japan. Read More »
TSB 02-002/24 Parts Change: CX-90 ABNORMAL NOISE FROM VEHICLE FRONT WHEN TRAVELING OVER A BUMP WHILE TURNING IN LOW-SPEED Please be aware that Mazda has changed from ordering the individual parts needed for this Technical Service ... Read More »
Some vehicles may exhibit a creaking or squeaking noise from the lower control arm at the front suspension when traveling over a bump while turning at low-speed. Read More »
Some vehicles may exhibit a creaking or squeaking noise from the lower control arm at the front suspension when traveling over a bump while turning at low-speed. Read More »
Some vehicles may exhibit a creaking or squeaking noise from the lower control arm at the front suspension when traveling over a bump while turning at low-speed. Read More »
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
Some vehicles may experience differential oil leaking from the oil seal (RH side) at the front differential. This is caused by an inappropriate assembly process of the front differential to the oil pan (vehicle side). Read More »
Some vehicles may exhibit a creaking or squeaking noise from the front of the vehicle when traveling over a bump while turning at low-speed. Read More »
Some vehicles may exhibit a creaking or squeaking noise from the front of the vehicle when traveling over a bump while turning at low-speed. Read More »
Some vehicles may exhibit a creaking or squeaking noise from the front of the vehicle when traveling over a bump while turning at low-speed. Read More »
Some vehicles may exhibit a creaking or squeaking noise from the front of the vehicle when traveling over a bump while turning at low-speed. Read More »
DRW54 - SUSPENSION OF DELIVERY - 2024 CX-90 TORQUE TIGHTENING CONCERN. Mazda Motor Corporation has decided to take corrective action on certain 2024MY CX-90 vehicles built in Japan. Read More »
DRW54 - SUSPENSION OF DELIVERY - 2024 CX-90 TORQUE TIGHTENING CONCERN. Mazda Motor Corporation has decided to take corrective action on certain 2024MY CX-90 vehicles built in Japan. Read More »
SSPD1 - 2024 CX-90 (All) - Side Radar Smart Brake Concern: On certain CX-90 vehicles, while driving near any objects with high reflection intensity (such as guardrail, oncoming vehicle etc. Read More »
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may ... Read More »
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may ... Read More »
NOTE: Before proceeding, perform MGSS Vehicle Inquiry (MGSS -> Other Applications -> Warranty Veh. Inq. -> RECALLS / SPECIAL SERVICE PROGRAMS -> Status) and check for Open campaigns. Read More »
Some vehicles may exhibit check engine light turns on with DTC P0504:00 [PCM] (Brake switch circuit problem) stored in memory. This may be caused by the PCM incorrectly reading the brake switch input. Read More »
Some vehicles may exhibit check engine light turns on with DTC P0504:00 [PCM] (Brake switch circuit problem) stored in memory. This may be caused by the PCM incorrectly reading the brake switch input. Read More »
SSPD1 - 2024 CX-90 (All) - Side Radar Smart Brake Concern: On certain CX-90 vehicles, while driving near any objects with high reflection intensity (such as guardrail, oncoming vehicle etc. Read More »
SSPD1 - 2024 CX-90 (All) - Side Radar Smart Brake Concern: On certain CX-90 vehicles, while driving near any objects with high reflection intensity (such as guardrail, oncoming vehicle etc. Read More »
SSPD1 - 2024 CX-90 (All) - Side Radar Smart Brake Concern: On certain CX-90 vehicles, while driving near any objects with high reflection intensity (such as guardrail, oncoming vehicle etc. Read More »
Some vehicles may exhibit a rubbing noise from the front tire when driving with the steering turned all the way. This may be caused by the ABS harness interfering with the front tire when the steering wheel is fully turned. Read More »
SSPD1 - 2024 CX-90 (All) - Side Radar Smart Brake Concern: On certain CX-90 vehicles, while driving near any objects with high reflection intensity (such as guardrail, oncoming vehicle etc. Read More »
Some customers may experience a "Push Button Start Malfunction. Have the Vehicle Inspected" warning message and the following DTC(s) may be stored. C0040:24 - Brake switch (No. Read More »
The 7G large platform utilizes a new 8-speed automatic transmission. Due to changes in the parking lock mechanism, which is now hydraulically operated, the neutral range in the transmission can only be achieved if the engine is running ... Read More »
The 7G large platform utilizes a new 8-speed automatic transmission. Due to changes in the parking lock mechanism, which is now hydraulically operated, the neutral range in the transmission can only be achieved if the engine is running ... Read More »
On some vehicles, an engine oil leak from the rear of the engine at the turbocharger drain back tube could be be confused as an oil leak from behind the bell housing. Read More »
Some customers may experience a vehicle no start (no "Ready-ON") due to the 12V battery discharged or the High Voltage (HV) battery discharged. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
CX-70 and CX-90 service cautions for new and revised features. The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. Read More »
Some customers may experience a vehicle no start (no "Ready-ON") due to the 12V battery discharged or the High Voltage (HV) battery discharged. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may experience a check engine light illumination at idle while stopped with DTC P0300:00 stored, resulting in rough idle conditions. Read More »
SSPD4- 2024 CX-90 (MHEV) - OBD II Water Temp Sensor Detection Concern: The second water temperature sensor circuit failure may not be diagnosed correctly and also the execution rate of the evaporative monitor in the field may not be ... Read More »
Some vehicles may experience differential oil leaking from the oil seal (RH side) at the front differential. This is caused by an inappropriate assembly process of the front differential to the oil pan (vehicle side). Read More »
There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
Some vehicles may exhibit the CHECK ENGINE light turning ON with DTC P0AB9:00 (PCM Start Signal System) stored in memory. This may be caused by a PCM Start Signal System error detected due to improper PCM logic. Read More »
SSPD4- 2024 CX-90 (MHEV) - OBD II Water Temp Sensor Detection Concern: The second water temperature sensor circuit failure may not be diagnosed correctly and also the execution rate of the evaporative monitor in the field may not be ... Read More »
Some customers may experience a vehicle no start (no "Ready-ON") due to the 12V battery discharged or the High Voltage (HV) battery discharged. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
Some customers may experience any of the following: Multiple Warning Lights On Infotainment center display blank Engine no start unless the key transmitter is placed near the start button. Interior lights do not illuminate. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
Some customers may complain that the MyMazda App Remote Engine Start function fails. MX-30 and PHEV vehicles do not have a Remote Engine Start function; instead, they are equipped with the following remote functions: Start / Stop Charge ... Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
The 7G large platform utilizes a new 8-speed automatic transmission. Due to changes in the parking lock mechanism, which is now hydraulically operated, the neutral range in the transmission can only be achieved if the engine is running ... Read More »
Some vehicles may exhibit the CHECK ENGINE light turning ON with DTC P0133:00 (A/F sensor system: Slow response) stored in memory. This may be caused by a false error detected due to improper error detection logic for some situations. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain that the MyMazda App Remote Engine Start function fails. MX-30 and PHEV vehicles do not have a Remote Engine Start function; instead, they are equipped with the following remote functions: Start / Stop Charge ... Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
On some vehicles, an engine oil leak from the rear of the engine at the turbocharger drain back tube could be be confused as an oil leak from behind the bell housing. Read More »
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
SSPD3- 2024 CX-90 (PHEV) - OBD II AC Refrigerant Pressure Detection Concern: On certain CX-90 vehicles, air conditioner refrigerant pressure malfunction may not be judged correctly due to inappropriate failure judgement program of PCM. Read More »
SSPD3- 2024 CX-90 (PHEV) - OBD II AC Refrigerant Pressure Detection Concern: On certain CX-90 vehicles, air conditioner refrigerant pressure malfunction may not be judged correctly due to inappropriate failure judgement program of PCM. Read More »
Some vehicles may exhibit a high-frequency noise from the fuel pump. When the fuel temperature is high, vaporization may occur in the return fuel from the pressure regulator valve assembled on the fuel pump unit. Read More »
Some customers will report that their fuel filler lid (door) was stuck closed and would not open to refuel the vehicle. The fuel door may or may not be missing. Read More »
Some customers may complain that the fuel level gauge needs a long time to show the correct level after refueling. This may be caused by improper control software of the instrument cluster. Read More »
Some customers will report that their fuel filler lid (door) was stuck closed and would not open to refuel the vehicle. The fuel door may or may not be missing. Read More »
The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
Some vehicles may experience differential oil leaking from the oil seal (RH side) at the front differential. This is caused by an inappropriate assembly process of the front differential to the oil pan (vehicle side). Read More »
CX-70 and CX-90 service cautions for new and revised features. The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. Read More »
The 7G large platform utilizes a new 8-speed automatic transmission. Due to changes in the parking lock mechanism, which is now hydraulically operated, the neutral range in the transmission can only be achieved if the engine is running ... Read More »
Some customers may experience a vehicle no start (no "Ready-ON") due to the 12V battery discharged or the High Voltage (HV) battery discharged. Read More »
Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). Read More »
Due to a manufacturing change, the CX-90 transmission has undergone a transmission part design change when replacing the transmission assembly. Read More »
Due to a manufacturing change, the CX-90 transmission has undergone a transmission part design change when replacing the transmission assembly. Read More »
SSPD2 - 2024 CX-90 (All) - OBD II Transmission Solenoid Detection Concern: On certain CX-90 vehicles, the judgement of solenoid electrical failure may not be made correctly due to inappropriate control program of TCM. Read More »
Some vehicles may experience differential oil leaking from the oil seal (RH side) at the front differential. This is caused by an inappropriate assembly process of the front differential to the oil pan (vehicle side). Read More »
Some vehicles may experience an oil leak from the front differential, vehicles having this concern should be repaired using the repair information below. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
SSPD2 - 2024 CX-90 (All) - OBD II Transmission Solenoid Detection Concern: On certain CX-90 vehicles, the judgement of solenoid electrical failure may not be made correctly due to inappropriate control program of TCM. Read More »
Some vehicles may experience a transmission warning light on or flashing in the instrument cluster with no DTCs after a full transmission replacement. This will affect the configuration or learning with MDARS. Read More »
A New Automatic Transmission Fluid (ATF-A7) is being used for some 2023 and 2024 models. ATF-A7 is an extremely low viscosity formulation with low friction to achieve best-in-class fuel economy and driving performance. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
The 7G large platform utilizes a new 8-speed automatic transmission. Due to changes in the parking lock mechanism, which is now hydraulically operated, the neutral range in the transmission can only be achieved if the engine is running ... Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
Some customers may experience a "BATTERY SAVING MODE. DRIVE VEHICLE TO CHARGE BATTERY" message (for 12V battery) that frequently appears in the instrument cluster with a warning sound. Read More »
Some customers may experience a vehicle no start (no "Ready-ON") due to the 12V battery discharged or the High Voltage (HV) battery discharged. Read More »
The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
Some customers may experience that the liftgate or the trunk lid will not unlock even when the vehicle is parked and the ignition is off. If the engine is running (POWER ON) or the ignition is turned to on (READY ON), it will unlock. Read More »
Some vehicles may exhibit a loud vibration noise when the electric A/C compressor is operating. Due to processing variation of the counter-balance bushing (a weight to balance eccentric rotation) installed in the electric compressor, some ... Read More »
CX-70 and CX-90 service cautions for new and revised features. The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. Read More »
The 7G large platform utilizes a new 8-speed automatic transmission. Due to changes in the parking lock mechanism, which is now hydraulically operated, the neutral range in the transmission can only be achieved if the engine is running ... Read More »
Some customers may experience a vehicle no start (no "Ready-ON") due to the 12V battery discharged or the High Voltage (HV) battery discharged. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
CX-90 PHEV Battery and Order Requests - To confirm parts availability and ETA request details for the EV Battery part numbers listed below, please contact the Dealer Assistance Group. Read More »
A kick-down switch has been adopted to determine when the customer has fully depressed the throttle pedal for maximum acceleration. A load can be felt while the accelerator pedal is being depressed. Read More »
Some customers may experience that the air conditioning system stops working. Upon inspection, DTC B1082:19 [DASH_ESU] (Air mix actuator (RH) circuit malfunction) is stored in memory. Read More »
Some customers may experience that after VCM reprogramming (such as with TSB 15-002/23), the driver recognition information (of the Driver Personalization System) is not displayed in the center display in some situations. Read More »
Some vehicles may exhibit a loud vibration noise when the electric A/C compressor is operating. Due to processing variation of the counter-balance bushing (a weight to balance eccentric rotation) installed in the electric compressor, some ... Read More »
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »
Some customers with a PHEV CX-90 may report a warning light or a reported issue of A/C malfunction. Upon inspection, the technician will discover that the vehicle has the P0531 diagnostic trouble code set. Read More »
This Service Alert provides information for the following symptoms. Although Battery State of Charge (SOC) is full, Maximum Driving Distance Display shows 1 mile (1 km). Read More »
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. Read More »
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will ... Read More »
Some customers may complain that the power liftgate may open unintentionally at a stop or while parking. This may be caused by the power liftgate button in the remote transmitter being pressed unintentionally in a pocket or a bag. Read More »
Telematics Malfunction. Have the Vehicle Inspected error message. Master Warning light ON, DTC U3000:04 (Telematics communication unit internal malfunction) is stored. Read More »
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. Read More »
Some vehicles may exhibit that the power liftgate cannot be opened while stuck in an partially latched or fully opened/closed position, or it may reverse and open just before fully closing. with the following DTCs possibly stored in memory. Read More »
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »
Some customers may experience a vehicle no start (no "Ready-ON") due to the 12V battery discharged or the High Voltage (HV) battery discharged. Read More »
Some customers will report their window will not auto-close. This may be caused by the vehicle learning the window current draw incorrectly because the door moved when the initialization was performed. Read More »
Some customers may experience a "Push Button Start Malfunction. Have the Vehicle Inspected" warning message and the following DTC(s) may be stored. C0040:24 - Brake switch (No. Read More »
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. Read More »
Some customers may report that the charge lid (door) on the vehicle was stuck closed and would not open to charge the vehicle. The charge lid may or may not be missing. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
Some customers may experience any of the following: Multiple Warning Lights On Infotainment center display blank Engine no start unless the key transmitter is placed near the start button. Interior lights do not illuminate. Read More »
Some customers may experience a vehicle no start (no "Ready-ON") due to the 12V battery discharged or the High Voltage (HV) battery discharged. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
Some customers may complain that the MyMazda App Remote Engine Start function fails. MX-30 and PHEV vehicles do not have a Remote Engine Start function; instead, they are equipped with the following remote functions: Start / Stop Charge ... Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
Some customers may complain about any of the following: Infotainment display is blank Rear mount camera is inoperative Foot-motion system is inoperative Rear parking sensor system is inoperative Battery is discharged ... Read More »
Telematics Malfunction. Have the Vehicle Inspected error message. Master Warning light ON. DTC U3000:04 (Telematics communication unit internal malfunction) is stored. Read More »
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »
This service information provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. Read More »
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »
While idling or parking, some customers may experience the i-ACTIVSENSE warning appears in the instrument cluster and the parking sensor OFF switch in the cluster switch illuminates. Read More »
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »
While idling or parking, some customers may experience the i-ACTIVSENSE warning appears in the instrument cluster and the parking sensor OFF switch in the cluster switch illuminates. Read More »
Some customers may experience a vehicle no start (no "Ready-ON") due to the 12V battery discharged or the High Voltage (HV) battery discharged. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain that the drivera??s side outer mirror glass vibrates when driving at high speeds at approximately 60 mph (100 km/hour ) or more on bumpy roads such as road joints, coarse-grained paved roads or rough roads. Read More »
Some customers may complain that the drivera??s side outer mirror glass vibrates when driving at high speeds at approximately 60 mph (100 km/hour ) or more on bumpy roads such as road joints, coarse-grained paved roads or rough roads. Read More »
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts. Read More »
This is caused by the quarter window glass molding deforming due to harmful external conditions such as extreme heat or excessive force applied, and the double-sided tape fixing the moldinga??s back side detaches. Read More »
Some customers will report their window will not auto-close. This may be caused by the vehicle learning the window current draw incorrectly because the door moved when the initialization was performed. Read More »
When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam-safe function. Read More »
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »
Some vehicles may exhibit a rattle noise from the panorama sunroof. This may be caused by: Body vibration while driving and/or outside-temperature changes creating slight gaps between the plastic grommets and the roof reinforcement cover ... Read More »
Some customers with a PHEV CX-90 may report a warning light or a reported issue of A/C malfunction. Upon inspection, the technician will discover that the vehicle has the P0531 diagnostic trouble code set. Read More »
SSPD3- 2024 CX-90 (PHEV) - OBD II AC Refrigerant Pressure Detection Concern: On certain CX-90 vehicles, air conditioner refrigerant pressure malfunction may not be judged correctly due to inappropriate failure judgement program of PCM. Read More »
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REFRIGERANT HOSES AND FITTINGS
SSPD3- 2024 CX-90 (PHEV) - OBD II AC Refrigerant Pressure Detection Concern: On certain CX-90 vehicles, air conditioner refrigerant pressure malfunction may not be judged correctly due to inappropriate failure judgement program of PCM. Read More »
Some vehicles may exhibit a rattle noise from the panorama sunroof. This may be caused by: Body vibration while driving and/or outside-temperature changes creating slight gaps between the plastic grommets and the roof reinforcement cover ... Read More »
Some customers may complain about an unusual noise (rattling or cracking noise) coming from the front right side of the vehicle when driving over bumpy roads. Read More »
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions. Read More »
Some customers may complain about water leaks around the overhead console. This may be caused by the front drain hoses (1 and 2) for the panorama sunroof being trapped by the front dash panel insulator (3) and not being able to provide ... Read More »
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »
Some customers may report the liftgate rattles or clunks and the sound is coming from the latch. This is due to the coating from the lock striker scratching off due to repeated opening/closing of the liftgates. Read More »
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the ... Read More »
Some customers may report that the front door(s) makes a noise at the front when moving the door to open or close it. When a front door is opened and closed, an abnormal noise is heard with the movement. Read More »
Some customers may complain about clicking noise coming from the liftgate latch-and-lock actuator (lock actuator) when driving on bumpy roads. Read More »
Some customers may complain that the power liftgate may open unintentionally at a stop or while parking. This may be caused by the power liftgate button in the remote transmitter being pressed unintentionally in a pocket or a bag. Read More »
Some customers may report the liftgate rattles or clunks and the sound is coming from the latch. This is due to the coating from the lock striker scratching off due to repeated opening/closing of the liftgates. Read More »
Some customers may report the liftgate rattles or clunks and the sound is coming from the latch. Customers having this concern should have their vehicle repaired using the following repair procedure. Read More »
Some customers may experience that the liftgate or the trunk lid will not unlock even when the vehicle is parked and the ignition is off. If the engine is running (POWER ON) or the ignition is turned to on (READY ON), it will unlock. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about clicking noise coming from the liftgate latch-and-lock actuator (lock actuator) when driving on bumpy roads. Read More »
Some customers may experience an issue where the hood cannot be opened using the release cable. To open the hood for diagnosis and repairs, follow the repair procedure below. Read More »
Some customers may complain that the power liftgate may open unintentionally at a stop or while parking. This may be caused by the power liftgate button in the remote transmitter being pressed unintentionally in a pocket or a bag. Read More »
Some vehicles may exhibit that the power liftgate cannot be opened while stuck in an partially latched or fully opened/closed position, or it may reverse and open just before fully closing. with the following DTCs possibly stored in memory. Read More »
Some customers may complain about clicking noise coming from the liftgate latch-and-lock actuator (lock actuator) when driving on bumpy roads. Read More »
Some vehicles may exhibit that the power liftgate cannot be opened while stuck in an partially latched or fully opened/closed position. This may be caused by improper control software of the power liftgate control module. Read More »
Some customers may report the liftgate rattles or clunks and the sound is coming from the latch. This is due to the coating from the lock striker scratching off due to repeated opening/closing of the liftgates. Read More »
Some customers may report the liftgate rattles or clunks and the sound is coming from the latch. Customers having this concern should have their vehicle repaired using the following repair procedure. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
A kick-down switch has been adopted to determine when the customer has fully depressed the throttle pedal for maximum acceleration. A load can be felt while the accelerator pedal is being depressed. Read More »
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint ... Read More »
The 7G large platform utilizes a new 8-speed automatic transmission. Due to changes in the parking lock mechanism, which is now hydraulically operated, the neutral range in the transmission can only be achieved if the engine is running ... Read More »
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
Some vehicles may exhibit a rubbing noise from the front tire when driving with the steering turned all the way. This may be caused by the ABS harness interfering with the front tire when the steering wheel is fully turned. Read More »
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Read More »
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint ... Read More »
Some vehicles may exhibit that the tilt switch knob on the power seat does not return to its original position after operating it and/or a stick-slip noise may occur when operating the power seat tilt switch. Read More »
Customers may report issues with third-row seats, loose or damaged trim, not folding down, binding when folding up, and other concerns. The technician may notice the cargo floor is out of place and may attempt to replace parts as defective. Read More »
Some customers may report issues with third-row seats, loose or damaged trim, not folding down, binding when folding up, and other concerns. NOTE: The trim is not a serviceable part and only available with the third-row seat assembly. Read More »
Some customers may experience the automatic seat position adjustment operation being interrupted when adjusting the seat position using the driver personalization system or the position memory system. Read More »
The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
SSPD1 - 2024 CX-90 (All) - Side Radar Smart Brake Concern: On certain CX-90 vehicles, while driving near any objects with high reflection intensity (such as guardrail, oncoming vehicle etc. Read More »
The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
Some customers may complain about any of the following: Infotainment display is blank Rear mount camera is inoperative Foot-motion system is inoperative Rear parking sensor system is inoperative Battery is discharged ... Read More »
Some customers may complain about a rattle or vibration noise coming from front map light surroundings when driving on a rough road. This may be caused by the bracket for the map light. Read More »
Telematics Malfunction. Have the Vehicle Inspected error message. Master Warning light ON. DTC U3000:04 (Telematics communication unit internal malfunction) is stored. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain that the cup holder lid does not open/close. This malfunction is caused by a fracture of the cup holder lida??s lock pin due to excessive force applied on the lid. Read More »
Some customers with a PHEV CX-90 may report a warning light or a reported issue of A/C malfunction. Upon inspection, the technician will discover that the vehicle has the P0531 diagnostic trouble code set. Read More »
Some vehicles may exhibit a loud vibration noise when the electric A/C compressor is operating. Due to processing variation of the counter-balance bushing (a weight to balance eccentric rotation) installed in the electric compressor, some ... Read More »
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. Read More »
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Read More »
MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return the exchanged part. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the ... Read More »
Telematics Malfunction. Have the Vehicle Inspected error message. Master Warning light ON. DTC U3000:04 (Telematics communication unit internal malfunction) is stored. Read More »
Customers may report issues with third-row seats, loose or damaged trim, not folding down, binding when folding up, and other concerns. The technician may notice the cargo floor is out of place and may attempt to replace parts as defective. Read More »
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will ... Read More »
This Service Alert provides additional guidance about operation and procedure of the Driver Personalization System from the start of driver recognition to the end of the driving position restoration. Read More »
This Service Alert provides additional guidance about operation and procedure of the Driver Personalization System from the start of driver recognition to the end of the driving position restoration. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following: Infotainment display is blank Rear mount camera is inoperative Foot-motion system is inoperative Rear parking sensor system is inoperative Battery is discharged ... Read More »
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may complain about any of the following:1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Read More »
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. Read More »
Some customers may experience a vehicle no start (no "Ready-ON") due to the 12V battery discharged or the High Voltage (HV) battery discharged. Read More »
The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
CX-70 and CX-90 service cautions for new and revised features. The CX-70 and CX-90 have new and revised features that are different from previous models and may be difficult to understand. Read More »
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »
SSPD1 - 2024 CX-90 (All) - Side Radar Smart Brake Concern: On certain CX-90 vehicles, while driving near any objects with high reflection intensity (such as guardrail, oncoming vehicle etc. Read More »
SSPD1 - 2024 CX-90 (All) - Side Radar Smart Brake Concern: On certain CX-90 vehicles, while driving near any objects with high reflection intensity (such as guardrail, oncoming vehicle etc. Read More »
SSPD1 - 2024 CX-90 (All) - Side Radar Smart Brake Concern: On certain CX-90 vehicles, while driving near any objects with high reflection intensity (such as guardrail, oncoming vehicle etc. Read More »
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
SSPD1 - 2024 CX-90 (All) - Side Radar Smart Brake Concern: On certain CX-90 vehicles, while driving near any objects with high reflection intensity (such as guardrail, oncoming vehicle etc. Read More »
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Read More »
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA11_10010). NOTE: iPod, iPhone, and Apple CarPlayTM are registered trademarks of Apple Inc. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
Some customers may experience any of the following: Multiple Warning Lights On Infotainment center display blank Engine no start unless the key transmitter is placed near the start button. Interior lights do not illuminate. Read More »
Some customers may experience a vehicle no start (no "Ready-ON") due to the 12V battery discharged or the High Voltage (HV) battery discharged. Read More »
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Read More »
Some customers may complain that the MyMazda App Remote Engine Start function fails. MX-30 and PHEV vehicles do not have a Remote Engine Start function; instead, they are equipped with the following remote functions: Start / Stop Charge ... Read More »
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »
Some customers may experience that the air conditioning system stops working. Upon inspection, DTC B1082:19 [DASH_ESU] (Air mix actuator (RH) circuit malfunction) is stored in memory. Read More »
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. Read More »
SSPD3- 2024 CX-90 (PHEV) - OBD II AC Refrigerant Pressure Detection Concern: On certain CX-90 vehicles, air conditioner refrigerant pressure malfunction may not be judged correctly due to inappropriate failure judgement program of PCM. Read More »
Some customers with a PHEV CX-90 may report a warning light or a reported issue of A/C malfunction. Upon inspection, the technician will discover that the vehicle has the P0531 diagnostic trouble code set. Read More »
Telematics Malfunction. Have the Vehicle Inspected error message. Master Warning light ON, DTC U3000:04 (Telematics communication unit internal malfunction) is stored. Read More »
Some vehicles may exhibit that the power liftgate cannot be opened while stuck in an partially latched or fully opened/closed position, or it may reverse and open just before fully closing. with the following DTCs possibly stored in memory. Read More »
Some customers may complain about water leaks around the overhead console. This may be caused by the front drain hoses (1 and 2) for the panorama sunroof being trapped by the front dash panel insulator (3) and not being able to provide ... Read More »
