Technical Service Bulletins (TSBs) for the 2021 Durango are official communications between Dodge & their dealerships that describe processes for troubleshooting or fixing certain common problems.
All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
Windshield Wiper Stuck In On Position This bulletin involves replacing the Steering Column Control Module (SCCM). Customers may also experience the following: Windshield wiper stuck in on position. Read More »
Flash: Electric Power Steering (EPS) Updates This bulletin involves reprogramming the EPS with the latest available software. Customers may experience the following after exiting flat tow mode: The vehicle will not have EPS assist. Read More »
Pitch and Roll are not Displayed on SRT Performance Pages Customers may experience: Pitch and Roll are not displayed in the SRT Performance Pages Fig. 1. This bulletin involves using wiTECH to perform a Restore Vehicle Configuration. Read More »
LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect. Read More »
BRACKET, Front Bumper Whenever the 2021MY Dodge Durango fascia bracket is replaced, Please confirm the presence of three 3 inch square foam blocks inside the fascia above lower grille. Read More »
Module, Anti-lock brake system / Hydraulic Control Unit Some 2018-19 WD/WK vehicles have the brake lights staying on without depressing the brake pedal as an affect of DTC C1093-62 occurring or due to an internal failure in the HCU/ABS ... Read More »
Customer may complain of a MIL lamp on. Upon further investigation there could be a fault code in the PCM for P1524 ? Oil Pressure Out of Range ? Camshaft Advance/Retard Disabled. Read More »
Module, Anti-lock brake system / Hydraulic Control Unit Some 2018-19 WD/WK vehicles have the brake lights staying on without depressing the brake pedal as an affect of DTC C1093-62 occurring or due to an internal failure in the HCU/ABS ... Read More »
Module, Anti-lock brake system / Hydraulic Control Unit Some 2018-19 WD/WK vehicles have the brake lights staying on without depressing the brake pedal as an affect of DTC C1093-62 occurring or due to an internal failure in the HCU/ABS ... Read More »
Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software. The customer may experience the following: Surround Sound button does not work on Sirius/XM (SXM). Read More »
Valve Cover Gasket If you are experiencing a right valve cover leak and plan on replacing only the gasket, the customer may later return for an oil leak. Engineering has updated the skirt height of the valve cover to address oil leaks. Read More »
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. When performing diagnosis, an internal engine concern may be suspected. Read More »
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. When performing diagnosis, an internal engine concern may be suspected. Read More »
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. When performing diagnosis, an internal engine concern may be suspected. Read More »
3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
COOLER Engine Oil Please be aware that the oil cooler seal is serviceable as a standalone part and should be considered for replacement as a remedy for fluid leak. Read More »
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Read More »
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Read More »
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Read More »
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Read More »
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Read More »
Valve Cover Gasket It is advised to replace the full valve cover assembly if you are experiencing a valve cover leak Engineering has updated the skirt height of the valve cover to address oil leaks. Read More »
Valve Cover Gasket If you are experiencing a right valve cover leak and plan on replacing only the gasket, the customer may later return for an oil leak. Engineering has updated the skirt height of the valve cover to address oil leaks. Read More »
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Read More »
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. When performing diagnosis, an internal engine concern may be suspected. Read More »
Pinched Front Passenger Door Harness Causes Stop/Start To Become Inoperative, Bus Not Go To Sleep And Door Panel Lights To Remain On. DTC?s B2860-15 And P00FD Read More »
Pentastar Upgrade Oil Fill Level after an Oil Change This bulletin involves rechecking the oil fill level after filling the engine to the correct specifications. Read More »
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle. Read More »
Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle. Read More »
Customer complains of a MIL-on condition. Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM. Read More »
Customer complains of a MIL-on condition. Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM. Read More »
Customer complains of a MIL-on condition. Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM. Read More »
Customer complains of a MIL-on condition. Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM. Read More »
MOTOR, Blower with Wheel Blower motor making noise. Upon removing blower motor, inspect HVAC case for damage in the blower wheel area. Please call FCA Redacted Content to report findings. If no response in 15 minutes, proceed with repair. Read More »
MOTOR, Blower with Wheel Blower motor making noise. Upon removing blower motor, inspect HVAC case for damage in the blower wheel area. Please call FCA Redacted Content to report findings. If no response in 15 minutes, proceed with repair. Read More »
Customer may complain of a MIL lamp on. Upon further investigation there could be a fault code in the PCM for P1524 ? Oil Pressure Out of Range ? Camshaft Advance/Retard Disabled. Read More »
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that ... Read More »
(Revision A) Engine Restarting On Stop/Start Event Without Releasing The Brake Pedal, EVIC Displays Shift To P Then Desired Gear, D on PRNDL Flashing Read More »
ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. When performing diagnosis, an internal engine concern may be suspected. Read More »
PSU right intake camshaft Case 1) If you are to flash the PSU (Pentastar Upgrade Engine) PCM due to P0300 code presence, only AB or previous LEVEL PSU right intake camshaft PN 05047913AA or AB (old version) should be replaced. Read More »
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. Upon investigation, it may be found that there is excessive camshaft lobe wear/lifter wear (roller failure) on one or more cam lobes and that ... Read More »
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
6.4L Fuel Injector High Flow Misfire This bulletin involves inspecting the Julian date on the fuel rails, fuel injectorsand possibly replacing fuel injectors. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
RAIL, Fuel Prior to replacing this compoenent, please contact one of the following prior to disassembly: FCA Redacted Content If no response in 15 minutes, proceed with repair. Read More »
Incorrect Fuel Injectors This bulletin involves replacing all eight fuel injectors. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Flash: Electric Power Steering (EPS) Updates This bulletin involves reprogramming the EPS with the latest available software. Customers may experience the following after exiting flat tow mode: The vehicle will not have EPS assist. Read More »
Incorrect Fuel Injectors This bulletin involves replacing all eight fuel injectors. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
RAIL, Fuel Prior to replacing this compoenent, please contact one of the following prior to disassembly: FCA Redacted Content If no response in 15 minutes, proceed with repair. Read More »
RAIL, Fuel Prior to replacing this compoenent, please contact one of the following prior to disassembly: FCA Redacted Content If no response in 15 minutes, proceed with repair. Read More »
RAIL, Fuel Prior to replacing this compoenent, please contact one of the following prior to disassembly: FCA Redacted Content If no response in 15 minutes, proceed with repair. Read More »
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. Customers may experience the following:Harsh downshifts (3-2 or 2-1) when stopping. Read More »
Flash: Electric Power Steering (EPS) Updates This bulletin involves reprogramming the EPS with the latest available software. Customers may experience the following after exiting flat tow mode: The vehicle will not have EPS assist. Read More »
Radio Enhancements This bulletin involves updating the radio software level to 2036.06. Customers may experience the following:Product plan UUID is not correct in Carplay?. Carplay audio does not always resume. Battery save vs. Read More »
Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time ... Read More »
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Customer complaint includes a Mil-on condition. Upon further investigation, one or more of the following fault codes may be set in the PCM: Read More »
Customer complaint includes a Mil-on condition. Upon further investigation, one or more of the following fault codes may be set in the PCM: Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:FILTER/SCREEN
Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Read More »
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. Read More »
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Read More »
PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Read More »
Telematics Box Module (TBM) wiTECH update to 4.36 Customers may experience one or more of the following: ? Uconnect box requires service message (Fig. 1) . ? Uconnect box backup ?battery low? message on the radio. Read More »
Telematics Box Module (TBM) Over The Air Software Update to 4.36 Customers may experience one or more of the following: ? Uconnect pop up box error or requires service message. Read More »
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp ... Read More »
Alternator Assy Prior to alternator removal: 1. Inspect & check all electrical connections to the alternator a. 2-way connector containing field control circuit & alternator sense voltage circuit. b. Read More »
Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on. A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Read More »
Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on. A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Read More »
Windshield Wiper Stuck In On Position This bulletin involves replacing the Steering Column Control Module (SCCM). Customers may also experience the following: Windshield wiper stuck in on position. Read More »
Module, Anti-lock brake system / Hydraulic Control Unit Some 2018-19 WD/WK vehicles have the brake lights staying on without depressing the brake pedal as an affect of DTC C1093-62 occurring or due to an internal failure in the HCU/ABS ... Read More »
Module, Anti-lock brake system / Hydraulic Control Unit Some 2018-19 WD/WK vehicles have the brake lights staying on without depressing the brake pedal as an affect of DTC C1093-62 occurring or due to an internal failure in the HCU/ABS ... Read More »
Module, Anti-lock brake system / Hydraulic Control Unit Some 2018-19 WD/WK vehicles have the brake lights staying on without depressing the brake pedal as an affect of DTC C1093-62 occurring or due to an internal failure in the HCU/ABS ... Read More »
Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the TCM with the latest available software. Customers may experience the following:Harsh downshifts (3-2 or 2-1) when stopping. Read More »
Flash: Electric Power Steering (EPS) Updates This bulletin involves reprogramming the EPS with the latest available software. Customers may experience the following after exiting flat tow mode: The vehicle will not have EPS assist. Read More »
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete ... Read More »
Flash: Forward Facing Camera Module FFCM Enhancements This bulletin involves reprogramming the FFCM with the latest available software and performing a calibration rountie. Read More »
Flash: Display Screen Module DSM System Updates This bulletin involves reprogramming the DSM with the latest available software. Customers may experience one or more of the following: Frozen display screen. Touch screen inoperative. Read More »
Flash: Display Screen Module (DSM) System Updates This bulletin involves reprogramming the DSM with the latest available software. Customers may experience one or more of the following: Frozen display screen. Touch screen inoperative. Read More »
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When IPhone Is Connected Read More »
Radio Enhancements This bulletin involves updating the radio software level to 2036.06. Customers may experience the following:Product plan UUID is not correct in Carplay?. Carplay audio does not always resume. Battery save vs. Read More »
Radio Enhancements This bulletin involves updating the radio software level to 2036.06. Customers may experience the following:Product plan UUID is not correct in Carplay?. Carplay audio does not always resume. Battery save vs. Read More »
Flash: Amplifier (AMP) Diagnostic and System Updates This bulletin involves reprogramming the AMP with the latest available software. The customer may experience the following: Surround Sound button does not work on Sirius/XM (SXM). Read More »
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. The customer may comment on the following conditions:Poor air conditioning performance. Read More »
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. The customer may comment on the following conditions:Poor air conditioning performance. Read More »
3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
LAMP, License Plate / LAMP, Liftgate If the license plate lamps have moisture or are inop, please replace the full liftgate lamp and/or the license plate lamp as one unit using care not to touch the licence plate lamp. Read More »
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp ... Read More »
Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. Read More »
Pinched Front Passenger Door Harness Causes Stop/Start To Become Inoperative, Bus Not Go To Sleep And Door Panel Lights To Remain On. DTC?s B2860-15 And P00FD Read More »
ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS:ACCESORY POWER OUTLET/JACK/PORT/USB/SAE/CIGARETTE LIGHTER
3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Flash: Instrument Panel Cluster (IPC) Updates This bulletin involves reprogramming the IPC with the latest available software. Customers may comment on the following: Cluster resets if navigated to the trailer brake menu. Read More »
Flash: Instrument Panel Cluster (IPC) Updates This bulletin involves reprogramming the IPC with the latest available software. Customers may comment on the following: Cluster resets if navigated to the trailer brake menu. Read More »
Flash: Instrument Panel Cluster (IPC) Updates This bulletin involves reprogramming the IPC with the latest available software. Customers may comment on the following: Cluster resets if navigated to the trailer brake menu. Read More »
Flash: Instrument Panel Cluster (IPC) Updates This bulletin involves reprogramming the IPC with the latest available software. Customers may comment on the following: Cluster resets if navigated to the trailer brake menu. Read More »
Radio Enhancements This bulletin involves updating the radio software level to 2036.06. Customers may experience the following: Ghost Touch, features, modes and App?s changing without drivers input. Read More »
License Plate LED Light Inoperative - Moisture Visible Within the Lens The customer may experience the following: ? There is a potential for water intrusion which over time could lead to an inoperable license plate lamp. Read More »
6.4L Fuel Injector High Flow Misfire This bulletin involves inspecting the Julian date on the fuel rails, fuel injectorsand possibly replacing fuel injectors. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
License Plate LED Light Inoperative - Moisture Visible Within the Lens This bulletin involves inspecting the license plate LED lamp for being inoperative or visible signs of moisture within the LED lamp housing and if necessary replacing ... Read More »
License Plate LED Light Inoperative - Moisture Visible Within the Lens This bulletin involves inspecting the license plate LED lamp for being inoperative or visible signs of moisture within the LED lamp housing and if necessary replacing ... Read More »
LAMP, License Plate / LAMP, Liftgate If the license plate lamps have moisture or are inop, please replace the full liftgate lamp and/or the license plate lamp as one unit using care not to touch the licence plate lamp. Read More »
Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp assemblies are fogged with a light layer of condensation on the inside of the lenses. Read More »
Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp assemblies are fogged with a light layer of condensation on the inside of the lenses (Fig. 1) . Read More »
Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp assemblies are fogged with a light layer of condensation on the inside of the lenses (Fig. 1) . Read More »
Windshield Wiper Stuck In On Position This bulletin involves replacing the Steering Column Control Module (SCCM). Customers may also experience the following: Windshield wiper stuck in on position. Read More »
GLASS, Sunroof If these parts are being ordered to fix a Sunroof wind noise or water leak complaint, please send an email to FCA Redacted Content before disassembly. Read More »
WINDSHIELD Windshield cracked or blemish. When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Read More »
WINDSHIELD Windshield cracked or blemish. When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Read More »
GLASS, Sunroof If these parts are being ordered to fix a Sunroof wind noise or water leak complaint, please send an email to FCA Redacted Content before disassembly. Read More »
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. Read More »
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. Read More »
Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
BRACKET, Front Bumper Whenever the 2021MY Dodge Durango fascia bracket is replaced, Please confirm the presence of three 3 inch square foam blocks inside the fascia above lower grille. Read More »
BRACKET, Front Bumper Whenever the 2021MY Dodge Durango fascia bracket is replaced, Please confirm the presence of three 3 inch square foam blocks inside the fascia above lower grille. Read More »
BRACKET, Front Bumper Whenever the 2021MY Dodge Durango fascia bracket is replaced, Please confirm the presence of three 3 inch square foam blocks inside the fascia above lower grille. Read More »
Pinched Front Passenger Door Harness Causes Stop/Start To Become Inoperative, Bus Not Go To Sleep And Door Panel Lights To Remain On. DTC?s B2860-15 And P00FD Read More »
Front Door Window If the front side door glass has flaws such as delamination, distortion, or cracking, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair. Read More »
LAMP, License Plate / LAMP, Liftgate If the license plate lamps have moisture or are inop, please replace the full liftgate lamp and/or the license plate lamp as one unit using care not to touch the licence plate lamp. Read More »
Rattle Coming From Sunroof This bulletin involves replacing the sunroof fasteners. Customers may comment on the following:Rattle coming from sunroof. Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
Pinched Front Passenger Door Harness Causes Stop/Start To Become Inoperative, Bus Not Go To Sleep And Door Panel Lights To Remain On. DTC?s B2860-15 And P00FD Read More »
HOUSING, Fuel Filler and PLUNGER Fuel door will not open/close If customer comes in with the issue described above, please contact the following individuals prior to servicing the vehicle. Read More »
HOUSING, Fuel Filler and PLUNGER Fuel door will not open/close If customer comes in with the issue described above, please contact the following individuals prior to servicing the vehicle. Read More »
Alternator Assy Prior to alternator removal: 1. Inspect & check all electrical connections to the alternator a. 2-way connector containing field control circuit & alternator sense voltage circuit. b. Read More »
MOTOR, Blower with Wheel Blower motor making noise. Upon removing blower motor, inspect HVAC case for damage in the blower wheel area. Please call FCA Redacted Content to report findings. If no response in 15 minutes, proceed with repair. Read More »
MOTOR, Blower with Wheel Blower motor making noise. Upon removing blower motor, inspect HVAC case for damage in the blower wheel area. Please call FCA Redacted Content to report findings. If no response in 15 minutes, proceed with repair. Read More »
WHEEL, Aluminum If a customer complains that all of the wheels are the wrong color, do not replace the wheels if the unit is equipped with sales code WHW (Hyper Black wheels). Read More »
WHEEL, Aluminum If a customer complains that all of the wheels are the wrong color, do not replace the wheels if the unit is equipped with sales code WHW (Hyper Black wheels). Read More »
Flash: Instrument Panel Cluster (IPC) Updates This bulletin involves reprogramming the IPC with the latest available software. Customers may comment on the following: Cluster resets if navigated to the trailer brake menu. Read More »
Flash: Adaptive Cruise Control (ACC) Module Enhancements This bulletin involves reprogramming the ACC module with the latest software available. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
Flash: Forward Facing Camera Module (FFCM) Enhancements This bulletin involves reprogramming the FFCM with the latest available software and performing a calibration rountie. Read More »
Flash: Forward Facing Camera Module FFCM Enhancements This bulletin involves reprogramming the FFCM with the latest available software and performing a calibration rountie. Read More »
Cold Engine Ticking Noise From Exhaust Manifold Area The customer may describe an ticking noise from the exhaust manifold location(s) when cold. This bulletin involves replacing the exhaust manifolds. Read More »
ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Read More »
Flash: Forward Facing Camera Module FFCM Enhancements This bulletin involves reprogramming the FFCM with the latest available software and performing a calibration rountie. Read More »
Radio Over The Air Software Version Updates This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete ... Read More »
Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on. A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Read More »
Spring Front Upr - Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair. Read More »
Telematics Box Module (TBM) Over The Air Software Update to 4.36 Customers may experience one or more of the following: ? Uconnect pop up box error or requires service message. Read More »
Alternator Assy Prior to alternator removal: 1. Inspect & check all electrical connections to the alternator a. 2-way connector containing field control circuit & alternator sense voltage circuit. b. Read More »
Overhead Console If the sunglasses holder door in the overhead console will not stay closed, inspect the Latch for damage. The Latch is now released for service under part number 68599540A$. Read More »
Amplifier (AMP) Drone Noise This bulletin involves replacing the amplifier. Customers may experience the following: Audible drone after initial start up or during idle. Read More »
If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Read More »
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When IPhone Is Connected Read More »
Radio Enhancements This bulletin involves updating the radio software level to 2036.06. Customers may experience the following:Product plan UUID is not correct in Carplay?. Carplay audio does not always resume. Battery save vs. Read More »
Radio Enhancements This bulletin involves updating the radio software level to 2036.06. Customers may experience the following:Product plan UUID is not correct in Carplay?. Carplay audio does not always resume. Battery save vs. Read More »
Warranty Bulletin D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program - Select Radios (New and Exchange) - 2021 Model Year Dodge Durango (WD) and Chrysler Pacifica (RU) (Rev. A) Read More »
Warranty Bulletin D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program - Select Radios (New and Exchange) - 2021 Model Year Dodge Durango (WD) and Chrysler Pacifica (RU) (Rev. A) Read More »
WINDSHIELD Windshield cracked or blemish. When customer comes in for a cracked windshield, please note the location of crack and take pictures before repair. Read More »
WHEEL, Aluminum If a customer complains that all of the wheels are the wrong color, do not replace the wheels if the unit is equipped with sales code WHW (Hyper Black wheels). Read More »
3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
3.6L Pentastar Upgrade Spark Plug Internal Crack This bulletin involves replacing all six spark plugs. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
LAMP, License Plate / LAMP, Liftgate If the license plate lamps have moisture or are inop, please replace the full liftgate lamp and/or the license plate lamp as one unit using care not to touch the licence plate lamp. Read More »
D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program ? Select Radios (New and Exchange) ? 2021 Model Year Dodge Durango (WD) and Chrysler Pacifica (RU) Read More »
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Read More »
Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code. PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION ... Read More »
An incorrect PDF document S228A000004 Rev. A - Panasonic VP4R Wi-Fi New Enrollment Pause was uploaded for this communication during publishing and was corrected with S228A000009 Rev. A Read More »
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When IPhone Is Connected Read More »
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Read More »
Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on. A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Read More »
Warranty Bulletin D-20-13 STAR Center Uconnect 5 R1 Radio Pre-Authorization Program - Select Radios New and Exchange - 2021 Dodge Durango WD, 2021 Chrysler Pacifica RU, 2021 Jeep Grand Cherokee WL and 2022 Wagoneer and Grand Wagoneer WS ... Read More »
Radio Enhancements This bulletin involves updating the radio software level to 2036.06. Customers may experience the following: Ghost Touch, features, modes and App?s changing without drivers input. Read More »
Warranty Bulletin D-20-13 STAR Center Uconnect 5 (R1) Radio Pre-Authorization Program - Select Radios (New and Exchange) - 2021 Dodge Durango (WD), 2021 Chrysler Pacifica (RU), 2021 Jeep Grand Cherokee (WL) and 2022 Wagoneer and Grand ... Read More »
Radio Enhancements This bulletin involves updating the radio software level to 2036.06. Customers may experience the following: Ghost Touch, features, modes and App?s changing without drivers input. Read More »
Apple CarPlay Malfunctioning, Does Not Launch Or Is Cutting In An Out On Wired And Wireless Connection, Radio Stuck When IPhone Is Connected Read More »
Radio Enhancements This bulletin involves updating the radio software level to 2036.06. Customers may experience the following:Product plan UUID is not correct in Carplay?. Carplay audio does not always resume. Battery save vs. Read More »
Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation continues to reboot after a Map Update (MOTA). ? Navigation regularly cuts out and back on again. Read More »
Flash: Display Screen Module (DSM) System Updates This bulletin involves reprogramming the DSM with the latest available software. Customers may experience one or more of the following: Frozen display screen. Touch screen inoperative. Read More »
USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Read More »
Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used Read More »
Flash: Display Screen Module DSM System Updates This bulletin involves reprogramming the DSM with the latest available software. Customers may experience one or more of the following: Frozen display screen. Touch screen inoperative. Read More »
Warranty Bulletin D-20-13 STAR Center Uconnect 5 R1 Radio Pre-Authorization Program - Select Radios New and Exchange - 2021 Dodge Durango WD, 2021 Chrysler Pacifica RU, 2021 Jeep Grand Cherokee WL and 2022 Wagoneer and Grand Wagoneer WS ... Read More »
Radio Enhancements This bulletin involves updating the radio software level to 2036.06. Customers may experience the following:Product plan UUID is not correct in Carplay?. Carplay audio does not always resume. Battery save vs. Read More »
Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when ... Read More »
Telematic box module 2 For customer concern of Uconnect box error popup on the screen every time the vehicle is turned on. A missing security certificate or after a new TBM installed, or any active DTC set by TBM will trigger this popup. Read More »
Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
Customer complaints may include abnormal engine noise, rough idle, lack of power, misfire. When performing diagnosis, an internal engine concern may be suspected. Read More »
Rattle Coming From Sunroof This bulletin involves replacing the sunroof fasteners. Customers may comment on the following:Rattle coming from sunroof. Read More »
