Technical Service Bulletins (TSBs) for the 2011 Routan are official communications between Volkswagen & their dealerships that describe processes for troubleshooting or fixing certain common problems.
All vehicle manufacturers are required by U.S. law to make their TSBs available to the public.
This bulletin involves installing new right and left front lower control arms, brake linings and resurfacing or replacing both front brake rotors. Read More »
Technical Bulletin (Front Brake Judder And / Or Vibration): This bulletin involves installing new right and left front lower control arms, brake linings and resurfacing or replacing both front brake ... Read More »
VOLKSWAGEN: REPLACING OR RESURFACING FRONT BRAKE ROTORS AND INSTALLING NEW LOWER CONTROL ARMS RIGHT AND LEFT FRONT DUE TO JUDDAR AND/OR VIBRATION. MODEL 2011-2012 ROUTAN. *PE UPDATED 12/2/14. Read More »
Technical Bulletin (Front Brake Judder And / Or Vibration): This bulletin involves installing new right and left front lower control arms, brake linings and resurfacing or replacing both front brake ... Read More »
This bulletin involves installing new right and left front lower control arms, brake linings and resurfacing or replacing both front brake rotors. Read More »
Technical Bulletin (Front Brake Judder And / Or Vibration): This bulletin involves installing new right and left front lower control arms, brake linings and resurfacing or replacing both front brake rotors. Read More »
This bulletin involves installing new right and left front lower control arms, brake linings and resurfacing or replacing both front brake rotors. Read More »
Technical Bulletin (Front Brake Judder And / Or Vibration): This bulletin involves installing new right and left front lower control arms, brake linings and resurfacing or replacing both front brake ... Read More »
Technical Bulletin (Front Brake Judder And / Or Vibration): This bulletin involves installing new right and left front lower control arms, brake linings and resurfacing or replacing both front brake ... Read More »
This bulletin involves installing new right and left front lower control arms, brake linings and resurfacing or replacing both front brake rotors Read More »
Tech Tips (Uneven Rear Brake Pad Wear): For uneven rear brake pad wear, off-brake noise or an issue other than the piston does not screw-in or re-adjust out, Do Not replace the rear caliper assembly. Read More »
Tech Tips (Uneven Rear Brake Pad Wear): For uneven rear brake pad wear, off-brake noise or an issue other than the piston does not screw-in or re-adjust out, Do Not replace the rear caliper assembly. Read More »
For uneven rear brake pad wear, off-brake noise or an issue other than the piston does not screw-in or re-adjust out, Do Not replace the rear caliper assembly. Read More »
Technical Bulletin (Vibration at the Front of the Vehicle while Braking and or Front Brake Lining Life): This bulletin involves installing new brake linings and replacing both brake rotors as required. Read More »
Technical Bulletin (Vibration at the Front of the Vehicle while Braking and/or Front Brake Lining Life): This bulletin involves installing new brake linings and replacing both brake rotors as required. Read More »
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
VOLKSWAGEN: REPLACING OR RESURFACING FRONT BRAKE ROTORS AND INSTALLING NEW LOWER CONTROL ARMS RIGHT AND LEFT FRONT DUE TO JUDDAR AND/OR VIBRATION. MODEL 2011-2012 ROUTAN. *PE UPDATED 12/2/14. Read More »
Technical Bulletin (Vibration at the Front of the Vehicle while Braking and/or Front Brake Lining Life): This bulletin involves installing new brake linings and replacing both brake rotors as required. Read More »
For uneven rear brake pad wear, off-brake noise or an issue other than the piston does not screw-in or re-adjust out, Do Not replace the rear caliper assembly. Read More »
Technical Bulletin (Front Brake Judder And / Or Vibration issues): This bulletin involves installing new right and left front lower control arms, brake linings and resurfacing or replacing both front brake rotors. Read More »
For uneven rear brake pad wear, off-brake noise or an issue other than the piston does not screw-in or re-adjust out, Do Not replace the rear caliper assembly. Read More »
VOLKSWAGEN: REPLACING OR RESURFACING FRONT BRAKE ROTORS AND INSTALLING NEW LOWER CONTROL ARMS RIGHT AND LEFT FRONT DUE TO JUDDAR AND/OR VIBRATION. MODEL 2011-2012 ROUTAN. *PE UPDATED 12/2/14. Read More »
When diagnosis on the above engine leads to the testing of the N75, please refer to the picture below. The diagram shows which vacuum ports on the N75 valve should hold vacuum and which ones should not. Read More »
Warranty Information (VW Engine Oil Reimbursement Table ? VW Castrol Oil Program): This communication contains the ?Volkswagen Engine Oil Reimbursement Table ? VW Castrol Oil Program? document which has been updated and is effective ... Read More »
In SAGA, the time units for the Volkswagen DoubleCheck labor operation were reduced in error from 50 time units to 30 time units during the system update posted on July 4th. Read More »
Tech Tips (2011-2012 3.6L Routan ? Fault Codes P06DD, P000D, or P0390 After Cylinder Head Replacement): This document informs to verify that the oil galley bolts were transferred (see pictures in this document) when the cylinder head ... Read More »
VOLKSWAGEN: ALL MODELS EXPERIENCE THE TIMING CHAIN SLIPPING, RATTLING NOISES OF THE ENGINE AFTER STARTING, AND ENGINE FAILS TO START. 2008-13 ALL MODELS. *PE Read More »
For an upcoming campaign that will include all MY09-14 TDI (CBEA/CJAA) vehicles, we need to test the SVM3339 code in 200 vehicles of various model-years and engine/transmission combinations. Read More »
Technical Bulletin (Rattling Noises from Engine Compartment Area or Exhaust System): Customers may complain of a rattling noise from engine or exhaust area while accelerating from 1800-3000 RPM. Read More »
Turn the ignition key to the START position. If the engine does not crank but a clicking noise can be heard from the starter, install a jumper cable from the battery negative cable to the engine block and attempt to start the engine again. Read More »
Tech Tips (No Crank/ No Start ?Starter Will Not Engage and there are No Related Codes): This document informs of two procedures to preform if the engine does not crank but a clicking noise can be heard from the starter. Read More »
Tech Tips (No Crank/ No Start Starter Will Not Engage and there are No Related Codes): This document informs of two procedures to preform if the engine does not crank but a clicking noise can be heard from the starter. Read More »
Warranty Information (VW Engine Oil Reimbursement Table ? VW Castrol Oil Program): This communication contains the ?Volkswagen Engine Oil Reimbursement Table ? VW Castrol Oil Program? document which has been updated and is effective on ... Read More »
After a cold start, the engine coolant temperature gauge will slowly rise to approximately 190? F. When the F265 mapped thermostat opens, the gauge may drop by approximately 60? F before again rising to 190? F. Read More »
When servicing the timing chain sprocket or removing the vibration damper, be aware that one bolt holds both the vibration damper (harmonic balancer) and the crankshaft timing chain sprocket to the crankshaft. Read More »
When diagnosing faults P0300, P0301, P0302, P0303, P0304, P0305, and/or P0306 for cylinder misfires, perform a Cylinder Combustion Pressure Leakage Test before replacing any components. Read More »
When diagnosing faults P0300, P0301, P0302, P0303, P0304, P0305, and/or P0306 for cylinder misfires, perform a Cylinder Combustion Pressure Leakage Test before replacing any components. Read More »
VOLKSWAGEN: CERTAIN MODEL YEAR VEHICLES ARE EXPERIENCING ENGINE NOT STARTING, MAKING A RATTLING NOISE WHEN ENGINE HAS STARTED, TIMING CHAIN KEEPS SLIPPING AND EXHAUST LIGHT COMES ON. *PE Read More »
This special notice is to inform dealers to return all part numbers listed in the document. Only superseded part numbers to be ordered going forward. Read More »
Technical Bulletin (Rattling Noises from Engine Compartment Area or Exhaust System): Customers may complain of a rattling noise from engine or exhaust area while accelerating from 1800-3000 RPM. Read More »
VOLKSWAGEN:EVAPORATIVE (EVAP) EMISSION SYSTEM, DIAGNOSTIC TROUBLE CODE DIAGNOSIS. REVISED PROCEDURE DEVELOPED TO TEST EVAP SYSTEM WITHOUT FUEL CAP. *JS Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
These SKUs are Exhaust Manifolds with Catalytic Converters. The customer communication requested return of unsold inventory due to a loss of CARB certification. Read More »
These SKUs are Exhaust Manifolds with Catalytic Converters. The customer communication requested return of unsold inventory due to a loss of CARB certification. Read More »
This special notice is to inform dealers to return all part numbers listed in the document. Only superseded part numbers to be ordered going forward. Read More »
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Because Volkswagen supports the development and use of renewable fuels (such as biodiesel fuel blends), customers with certain 2009-2015 MY Volkswagen TDI? Clean Diesel Engine vehicles registered in the State of Minnesota only will ... Read More »
Carefree Maintenance Coverage for Interim Oil Changes for Certain 2009 ? 2015 MY Volkswagen TDI? Clean Diesel Engine Vehicles Registered in the State of Minnesota Only (US Dealers Read More »
When the Navigation RNS 850/510/315 is in 3D mode, the top portion of the screen may not display streets. This line represents the horizon and is a normal operation of system. No repairs should be made. Read More »
VOLKSWAGEN: ON SOME VEHICLES, LOW FUEL STORED IN ECM PRESSURE, ENGINE WOULD CRANK BUT NOT START LONG PERIODS WITHOUT DRIVING, MAY RUN ROUGH AND/OR MIL ON. ALL MODELS 2008-2013. *PE Read More »
VOLKSWAGEN DEALERSHIP COMMUNICATION: This document announced a warranty Volkswagen extension program to cover the High Pressure Fuel Pump on 2009-2012 model year TDI Clean Diesel Engine vehicles. Read More »
VOLKSWAGEN DEALERSHIP COMMUNICATION: Volkswagen announced a warranty extension program to cover the High Pressure Fuel Pump on 2009-2012 model year TDI Clean Diesel Engine vehicles Read More »
Because Volkswagen supports the development and use of renewable fuels (such as biodiesel fuel blends), customers with certain 2009-2015 MY Volkswagen TDI? Clean Diesel Engine vehicles registered in the State of Minnesota only will ... Read More »
Carefree Maintenance Coverage for Interim Oil Changes for Certain 2009 ? 2015 MY Volkswagen TDI? Clean Diesel Engine Vehicles Registered in the State of Minnesota Only (US Dealers Read More »
VOLKSWAGEN: ON SOME VEHICLES, LOW FUEL STORED IN ECM PRESSURE, ENGINE WOULD CRANK BUT NOT START LONG PERIODS WITHOUT DRIVING, MAY RUN ROUGH AND/OR MIL ON. ALL MODELS 2008-2013. *PE Read More »
PLATE, TORQUE CONVERTER DRIVE For 3.6L with 62TE NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number ... Read More »
Specific diagnostic check to address DTC U0151, after TIPM component replacement. Part identification, location and ensured installation after rplacing Integrated Power Module. Read More »
The replacement Totally Integrated Power Module (TIPM) contains revised software that changes the TIPM operation and alters the front exterior lighting of the vehicle. Read More »
Incorrect torque converter or flywheel/flexplate installation can result in transmission damage. When installing an engine, flywheel or transmission, please follow the installation procedures outlined in ELSA. Read More »
For an upcoming campaign that will include all MY09-14 TDI (CBEA/CJAA) vehicles, we need to test the SVM3339 code in 200 vehicles of various model-years and engine/transmission combinations. Read More »
This bulletin provides a procedure to determine ?repair? versus ?replacement? of an automatic transmission. This procedure is to be used ?After? the transmission has been removed from the vehicle. Read More »
Technical Bulletin (Automatic Transmission Fluid Requirements): At this time, Volkswagen Group of America, Volkswagen Canada do not support or warranty any use of aftermarket universal automatic transmission fluids or the machines used ... Read More »
When servicing the timing chain sprocket or removing the vibration damper, be aware that one bolt holds both the vibration damper (harmonic balancer) and the crankshaft timing chain sprocket to the crankshaft. Read More »
When diagnosing a transmission concern on a Routan, a quick learn may be suggested as a first step on vehicles with no fault codes. It will also be requested to observe the before and after quick learn values of the CVI. Read More »
This document was created In response to multiple dealership inquires about aftermarket universal (one fluid fits all) automatic transmission fluids and transmission flushing, Volkswagen Group of America, Volkswagen Canada have prepared ... Read More »
Tech Tips (Transmission Diagnosis): When diagnosing a transmission concern on a Routan, information can be learned may be suggested as a first step on vehicles with no fault codes. Read More »
Technical Bulletin (Automatic Transmission, Determining Repair versus Replacement): This bulletin provides a procedure to determine "repair" versus "replacement" of an automatic transmission. Read More »
Technical Bulletin (Automatic Transmission Fluid Requirements): At this time, Volkswagen Group of America, Volkswagen Canada do not support or warranty any use of aftermarket universal automatic transmission fluids or the machines used ... Read More »
VOLKSWAGEN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. SOME VEHICLES, WHEN DRIVEN, MAY HAVE A HARSH 1-3 UPSHIFTS IN ECONOMY (ECO) MODE AND MAY HAVE AN ERROR IN SOFTWARE OF TORQUE MANAGEMENT AND CLUTCH HAS MORE PRESSURE THAN INTENDED. Read More »
Some customers with Routan vehicles built through January 31, 2012 may Comkplain of harsh 1-3 upshifts when operating the vehicle in the economy (ECO mode) Read More »
Tech Tips (Powertrain Control Module (PCM) Adaptation): To help prevent any malfunctions regarding adaptation of the PCM, make sure the StarMOBILE diagnostic tool is updated to the latest level. Read More »
Tech Tips (Powertrain Control Module (PCM) Adaptation): To help prevent any malfunctions regarding adaptation of the PCM, make sure the StarMOBILE diagnostic tool is updated to the latest level. Read More »
VOLKSWAGEN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. THE OXYGEN SENSOR HEATER SENSE RESISTOR CIRCUIT CAN FAIL BECAUSE OF THE SOFTWARE FOR POWER TRAIN CONTROL MODULE (PCM). *PE Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Some customers with Routan vehicles built through January 31, 2012 may Comkplain of harsh 1-3 upshifts when operating the vehicle in the economy (ECO mode) Read More »
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLER/RADIATOR:HOSES AND FITTINGS
TECH TIP DENOTING POTENTIAL FOR DAMAGE OF THE DATA LINK CONNECTOR WHEN USING AFTER MARKET PLUG IN DEVICES OR SCAN TOOLS AND SUBSEQUENT DIAGNOSTIC DIRECTION. Read More »
Technical Bulletin: Customers may experience a Malfunction Indicator Lamp (MIL) illumination. This document contains the fault codes for diagnosis the issue, and the procedure to repair the issues Read More »
When performing SVM updates, the scan tool should be hardwired to the vehicle and the Bluetooth physically turned off. A hard wired internet connection is also recommended. Read More »
Tech Tips (Routan Turn Signals Will Not Activate after TIPM Replacement): The replacement Totally Integrated Power Module (TIPM) contains revised software that changes the TIPM operation and alters the front exterior lighting of the ... Read More »
The replacement Totally Integrated Power Module (TIPM) contains revised software that changes the TIPM operation and alters the front exterior lighting of the vehicle. Read More »
Tech Tips (Comfort Module (J393) or BCM (J519) Replacement): This document informs if a comfort or body control module is replaced during normal diagnosis, make sure the factory mode has been switched OFF. Read More »
The DLC is intended for use with diagnostic scan tools and by emissions testing stations. However, aftermarket devices (i.e., drive data recorders) that connect to the DLC have now become available. Read More »
Tech Tips (Comfort Module (J393) or BCM (J519) Replacement): This document informs If a comfort or body control module is replaced during normal diagnosis, make sure the factory mode has been switched OFF. Read More »
To identify a misfiring cylinder when a random fault is set (P0300), utilize the following; Select PCM (ECM) from the module menu (figure 1). At the top of the screen, mouse over ?Monitors? to open the drop down list. Read More »
Flash: Dead Battery This Bulletin involves updating the Fold and Stow Module (FSM) with new software because the FSM stays awake resulting in a continuous electrical draw. The customer may experience a dead battery. Read More »
When replacing the complete vehicle lock set (all vehicle keys and lock cylinders) for any reason, be aware that the ?Adapt keys? test plan will not allow the new keys to adapt to the vehicle. Read More »
To detect which line(s) is inoperative, utilize a volt meter to check for 0 V, which will be present after the open in the grid line. The check must be performed with the engine running and heated rear window switched on. Read More »
Turn the ignition key to the START position. If the engine does not crank but a clicking noise can be heard from the starter, install a jumper cable from the battery negative cable to the engine block and attempt to start the engine again. Read More »
Tech Tips (Bluetooth Compatibility): This document informs of the web address that can be used to check Bluetooth compatibility for all 2011, and newer vehicles, as well as 2010 Routan Read More »
Tech Tips (Battery Testing Info): This document informs Prior to testing the battery on any 2009 - 2014 Routan, first reference TB 2018694 (V271302) Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC ... Read More »
Technical Bulletin (Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or VAS-6161): When testing the original factory battery in the Routan, for warranty purposes it is required to use the CCA ... Read More »
Technical Bulletin (Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or VAS-6161): When testing the original factory battery in the Routan, for warranty purposes it is required to use the CCA ... Read More »
Customer concerns of all cluster warning lights coming on, windshield wipers not turning off, headlights not shutting off may be caused by an interior high speed (IHS) CAN bus concern. Read More »
Technical Bulletin (Bluetooth System Identification): This document informs how to identify the various Bluetooth systems by: ? Visual Identification ? PR Code ? Part Number Read More »
Tech Tips (Powertrain Control Module (PCM) Adaptation): To help prevent any malfunctions regarding adaptation of the PCM, make sure the StarMOBILE diagnostic tool is updated to the latest level. Read More »
Technical Bulletin (Power Sliding Door Will Not Power Close and Makes a Clicking Noise): The Power Sliding Door will not power close and makes a clicking noise at, or near, the full closed position. Read More »
When diagnosing faults P0300, P0301, P0302, P0303, P0304, P0305, and/or P0306 for cylinder misfires, perform a Cylinder Combustion Pressure Leakage Test before replacing any components. Read More »
When diagnosing faults P0300, P0301, P0302, P0303, P0304, P0305, and/or P0306 for cylinder misfires, perform a Cylinder Combustion Pressure Leakage Test before replacing any components. Read More »
Technical Bulletin (Bluetooth System Identification): This document informs of the method to understand how to identify the various Bluetooth systems by: ? Visual Identification ? PR Code ? Part ... Read More »
Technical Bulletin (Bluetooth System Identification): This document informs of the method to understand how to identify the various Bluetooth systems by: ? Visual Identification ? PR Code ? Part ... Read More »
Body/Infotainment Module Software Updates: This document informs of various complaints that were addressed in software updates, and technical bulletins. Read More »
Body/Infotainment Module Software Updates: This document informs of various complaints that were addressed in software updates, and technical bulletins. Read More »
Prior to testing the battery on any 2009 - 2014 Routan, first reference TB 2018694 (V271302) Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC 940), or VAS-6161. Read More »
Tech Tips (Battery Testing Info): This document informs Prior to testing the battery on any 2009 - 2014 Routan, first reference TB 2018694 (V271302) Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC ... Read More »
Tech Tips (Battery Testing Info): This document informs Prior to testing the battery on any 2009 - 2014 Routan, first reference TB 2018694 (V271302) Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC ... Read More »
VOLKSWAGEN: DUE TO INTERIOR HIGH SPEED (IHS) CAN BUS, HEADLIGHTS, WINDSHIELD WIPERS AND WARNING LIGHTS CLUSTER COMES ON AND FAILS TO SHUT OFF PROPERLY. MODELS 2009-2013 ROUTAN. Read More »
Technical Bulletin (Power Sliding Door Will Not Power Close and Makes a Clicking Noise): The Power Sliding Door will not power close and makes a clicking noise at, or near, the full closed position. Read More »
To detect which line(s) is inoperative, utilize a volt meter to check for 0 V, which will be present after the open in the grid line. The check must be performed with the engine running and heated rear window switched on. Read More »
If key blade is found to stick or bind when opening or closing, check position of roll pin that secures key blade to mechanism. If roll pin is sticking out on either side (as shown below), do not replace key. Read More »
Tech Tips (Instrument Cluster Production Mode): During PDI, or after installation of a replacement cluster, ?Pro? may be displayed in place of the odometer. The high beam indicator may be flashing in the instrument cluster as well. Read More »
Quick Reference of vehicle concerns. Includes a list of Software versions and the technical bulletin numbers that referred to the concerns Updated Read More »
Specific diagnostic check to address DTC U0151, after TIPM component replacement. Part identification, location and ensured installation after rplacing Integrated Power Module. Read More »
Quick Reference Update Guide of the vehicles expected upgraded software level. The latest corresponding technical bulletins that address the issues, and concerns that have been had with the vehicles. Read More »
TECH TIP DENOTING POTENTIAL FOR DAMAGE OF THE DATA LINK CONNECTOR WHEN USING AFTER MARKET PLUG IN DEVICES OR SCAN TOOLS AND SUBSEQUENT DIAGNOSTIC DIRECTION. Read More »
Quick Reference of vehicle concerns. Includes a list of Software versions and the technical bulletin numbers that referred to the concerns Updated Read More »
Technical Bulletin (Verifying the software/hardware status of the engine): Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Read More »
This document is an overview which covers: - Populating ElsaPro Service Personnel List - Technical Bulletins - Pending Service Solutions - Tech Tips - Campaigns - Updates - Suggestions Read More »
This document is an overview which covers: - Reminder: Improvements to Technical Information Titles in ElsaPro - Technical Bulletins - Pending Service Solutions - Tech Tips - Campaigns - Updates - ... Read More »
Quick Reference Update Guide: This document informs of the corresponding software/hardware and disc availability to the customer concerns about a vehicle Read More »
Technical Bulletin (Customer May Experience a Discharged Battery): This document involves updating the Folding Seat Module (FSM) with new software because the FSM stays awake resulting in a continuous electrical draw. Read More »
Technical Bulletin (Engine Change Oil Indicator Message ON Prematurely): Based on engine operating conditions, some Routan vehicles may display the ?change oil? indicator message more frequently than the every 6,000 miles (MY2009-2010), ... Read More »
Technical Bulletin (Vehicle Theft Alarm May Sound Intermittently or No Vehicle Start): The vehicle theft alarm intermittently sounds for no reason. Multiple attempts are required to start the vehicle before the vehicle will start. Read More »
Quick Reference Update Guide: This document informs of the corresponding software/hardware and disc availability to the customer concerns about a vehicle Read More »
VOLKSWAGEN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. SOME VEHICLES, WHEN DRIVEN, MAY HAVE A HARSH 1-3 UPSHIFTS IN ECONOMY (ECO) MODE AND MAY HAVE AN ERROR IN SOFTWARE OF TORQUE MANAGEMENT AND CLUTCH HAS MORE PRESSURE THAN INTENDED. Read More »
UPDATE Technical Bulletin (UPDATE ? 91K3 ? RHR Radio Software): This update has been proactively released to provide the latest enhancements to the RHR radio. Read More »
VOLKSWAGEN DEALERSHIP COMMUNICATION (Upcoming UPDATE Routan RHR Radio Software): This document informs dealers of an upcomming update for RHR Radio Software. Read More »
QUICK INSTALL (J-49225 Routan TPM-RKE Analyzer Software Installation): This document informs the installation of the TPM-RKE Analyzer software on Laptops and PC's and how to update the software from a previous version. Read More »
VOLKSWAGEN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. THE OXYGEN SENSOR HEATER SENSE RESISTOR CIRCUIT CAN FAIL BECAUSE OF THE SOFTWARE FOR POWER TRAIN CONTROL MODULE (PCM). *PE Read More »
The replacement Totally Integrated Power Module (TIPM) contains revised software that changes the TIPM operation and alters the front exterior lighting of the vehicle. Read More »
Tech Tips (Turn Signals Flash While Power Sliding Doors Are Opening): Power Sliding Side Door Open Flash is a feature that can be enabled or disabled by the customer. Read More »
Tech Tips (Turn Signals Flash While Power Sliding Doors Are Opening): Power Sliding Side Door Open Flash is a feature that can be enabled or disabled by the customer. Read More »
The indicator lamp in the I.P. for washer fluid remains illuminated and the washer reservoir is full. Validate the washer reservoir is full with the proper washer solvent (G-052-164). Read More »
The indicator lamp in the I.P. for washer fluid remains illuminated and the washer reservoir is full. Validate the washer reservoir is full with the proper washer solvent (G-052-164). Read More »
The indicator lamp in the I.P. for washer fluid remains illuminated and the washer reservoir is full. Validate the washer reservoir is full with the proper washer solvent (G-052-164). Read More »
The indicator lamp in the I.P. for washer fluid remains illuminated and the washer reservoir is full. Validate the washer reservoir is full with the proper washer solvent (G-052-164). Read More »
Reporting procedure for A/C compressor replacement regardless of the reason for failure. Update to model year applicability and new warranty GFF labor operation number Read More »
To detect which line(s) is inoperative, utilize a volt meter to check for 0 V, which will be present after the open in the grid line. The check must be performed with the engine running and heated rear window switched on. Read More »
When replacing the Air Conditioning compressor it is necessary to flush the entire system to remove all the PAG oil. Replacement AC compressors come with a full charge of oil. Read More »
Technical Bulletin (Removing Paint Contaminants from Exterior Paint): This document informs how to remove paint contaminants such as rail dust and industrial fallout from exterior paint. Read More »
Technical Bulletin (Rear Cargo Lamp Loose or Falls Out when Closing Rear Lift Gate): Rear cargo lower lift gate trim panel cargo light opening is too large. Rear cargo light fasteners weak and do not hold light in place. Read More »
Technical Bulletin (Rear Cargo Lamp Loose or Falls Out when Closing Rear Lift Gate): Rear cargo lower lift gate trim panel cargo light opening is too large. Rear cargo light fasteners weak and do not hold light in place. Read More »
Technical Bulletin (Sliding Door Trim Contacting Vehicle Rear Quarter): The customer may experience a door trim panel contacting the quarter panel on either side when opening either of the sliding doors. Read More »
Technical Bulletin (Sliding Door Trim Contacting Vehicle Rear Quarter): The customer may experience a door trim panel contacting the quarter panel on either side when opening either of the sliding doors. Read More »
VOLKSWAGEN: WHEN POWER SLIDING DOOR IS NEAR OR AT FULL CLOSED POSITION, WOULD MAKE CLICKING NOISES AND WOULD FAIL TO POWER CLOSE. MODELS 2011-2012 ROUTAN. *PE Read More »
Technical Bulletin (Power Sliding Door Will Not Power Close and Makes a Clicking Noise): The Power Sliding Door will not power close and makes a clicking noise at, or near, the full closed position. Read More »
Tech Tips (Turn Signals Flash While Power Sliding Doors Are Opening): Power Sliding Side Door Open Flash is a feature that can be enabled or disabled by the customer. Read More »
VOLKSWAGEN: WHEN POWER SLIDING DOOR IS NEAR OR AT FULL CLOSED POSITION, WOULD MAKE CLICKING NOISES AND WOULD FAIL TO POWER CLOSE. MODELS 2011-2012 ROUTAN. *PE Read More »
VOLKSWAGEN: WHEN POWER SLIDING DOOR IS NEAR OR AT FULL CLOSED POSITION, WOULD MAKE CLICKING NOISES AND WOULD FAIL TO POWER CLOSE. MODELS 2011-2012 ROUTAN. *PE Read More »
Technical Bulletin (Power Sliding Door Will Not Power Close and Makes a Clicking Noise): The Power Sliding Door will not power close and makes a clicking noise at, or near, the full closed position. Read More »
The use of tire dressing gives your tires that shiny finish that completes the image of a clean (new) vehicle. There are many different tire dressing products available. When choosing a product please pay close attention to its contents. Read More »
QUICK INSTALL (J-49225 Routan TPM-RKE Analyzer Software Installation): This document informs the installation of the TPM-RKE Analyzer software on Laptops and PC's and how to update the software from a previous version. Read More »
The use of tire dressing gives your tires that shiny finish that completes the image of a clean (new) vehicle. There are many different tire dressing products available. When choosing a product please pay close attention to its contents. Read More »
Tech Tips (Third Row Seating): This document informs Pulling up on any of the third row seating legs is not recommended as this may cause the leg(s) to not fold flat when the seat is in the stowed position. Read More »
Tech Tips (Third Row Seating): This document informs Pulling up on any of the third row seating legs is not recommended as this may cause the leg(s) to not fold flat when the seat is in the stowed position. Read More »
Pulling up on any of the third row seating legs is not recommended (Figure 1) as this may cause the leg(s) to not fold flat when the seat is in the stowed position (figure 2). Read More »
When replacing the radio on a 2010 ? 2011 vehicle equipped with a Premium 8 (RCD 510) radio with part number ending in the suffix ?AC? (1K0 035 180 AC), if the replacement part has a suffix ?AF?, make sure that online coding is performed. Read More »
Technical Bulletin: Document discusses Customers which may experience a Malfunction Indicator Lamp (MIL) illumination. Diagnostic Trouble Codes for the issue and the repair procedure are discussed. Read More »
Elsa2Go campaign information is now 100% aligned with ElsaPro. This update to Elsa2Go ensures that both systems are displaying the same campaign information, including OPEN/CLOSED status, repair date as well as criterions at the same time ... Read More »
REMOVED all 12 hour wait period before starting references. ADDED EFB to "Select correct battery type" in bottom box. Also Jetta Wagon 2005 and 2018-2020 Tiguan LWB. Read More »
This special notice is to inform dealers to return all part numbers listed in the document and order the superseded part numbers going forward. Read More »
This document contains the VW Elsa Newsletter that contains a general overview of wiring diagrams updates, ElsaPro infomedia icons grayed out, workshop equipment tool storage application, technical bulletins, pending service solutions, ... Read More »
When performing SVM updates, the scan tool should be hardwired to the vehicle and the Bluetooth physically turned off. A hard wired internet connection is also recommended. Read More »
This document is an overview which covers: - Populating ElsaPro Service Personnel List - Technical Bulletins - Pending Service Solutions - Tech Tips - Campaigns - Updates - Suggestions Read More »
This document is an overview which covers: - Reminder: Improvements to Technical Information Titles in ElsaPro - Technical Bulletins - Pending Service Solutions - Tech Tips - Campaigns - Updates - ... Read More »
Technical Bulletin (Removing Paint Contaminants from Exterior Paint): This document informs how to remove paint contaminants such as rail dust and industrial fallout from exterior paint. Read More »
Technical Bulletin (Squeaks, Rattles, Noise, Repair Materials): This doucment contains a list of components and applications developed to repair concerns of squeaks, rattles, noise and trim fit conditions. Read More »
When replacing the complete vehicle lock set (all vehicle keys and lock cylinders) for any reason, be aware that the ?Adapt keys? test plan will not allow the new keys to adapt to the vehicle. Read More »
Tech Tips (All Models 2000-2014 - Part ordering): If a needed service part is on back order, upgrade the daily order to a red order and check the ?Car Down? box to escalate the order. Read More »
Tech Tips (All Models 2000-2014 - Part ordering): If a needed service part is on back order, upgrade the daily order to a red order and check the ?Car Down? box to escalate the order. Read More »
If a needed service part is on back order, upgrade the daily order to a red order and check the ?Car Down? box to escalate the order. If parts assistance is needed, please call 800-767-6552 to speak with a VWGoA Parts Specialist. Read More »
If a needed service part is on back order, upgrade the daily order to a red order and check the ?Car Down? box to escalate the order. If parts assistance is needed, please call 800-767-6552 to speak with a VWGoA Parts Specialist. Read More »
Tech Tips (Bluetooth Compatibility): This document informs of the web address that can be used to check Bluetooth compatibility for all 2011, and newer vehicles, as well as 2010 Routan Read More »
Tech Tips (Battery Testing Info): This document informs Prior to testing the battery on any 2009 - 2014 Routan, first reference TB 2018694 (V271302) Battery, Use CCA when testing with the Midtronics MCR-340, Midtronics In-Charge 940 (INC ... Read More »
Routan Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections: A checklist to insure a customer receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has ... Read More »
Routan Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections: A checklist to insure a customer receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has ... Read More »
Warranty Information (VW Engine Oil Reimbursement Table ? VW Castrol Oil Program): This communication contains the ?Volkswagen Engine Oil Reimbursement Table ? VW Castrol Oil Program? document which has been updated and is effective ... Read More »
In SAGA, the time units for the Volkswagen DoubleCheck labor operation were reduced in error from 50 time units to 30 time units during the system update posted on July 4th. Read More »
Routan Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections: A checklist to insure a customer receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has ... Read More »
Technical Bulletin (Sliding Door Trim Contacting Vehicle Rear Quarter): The customer may experience a door trim panel contacting the quarter panel on either side when opening either of the sliding doors. Read More »
Tech Tips (2011-2012 3.6L Routan ? Fault Codes P06DD, P000D, or P0390 After Cylinder Head Replacement): This document informs to verify that the oil galley bolts were transferred (see pictures in this document) when the cylinder head ... Read More »
Technical Bulletin (Bluetooth System Identification): This document informs of the method to understand how to identify the various Bluetooth systems by: ? Visual Identification ? PR Code ? Part ... Read More »
Tech Tips (Bluetooth Compatibility): This document informs of the web address that can be used to check Bluetooth compatibility for all 2011, and newer vehicles, as well as 2010 Routan Read More »
When replacing the radio on a 2010 ? 2011 vehicle equipped with a Premium 8 (RCD 510) radio with part number ending in the suffix ?AC? (1K0 035 180 AC), if the replacement part has a suffix ?AF?, make sure that online coding is performed. Read More »
Tech Tips (RHR Radio - iPod Connection Tip): This document informs The RHR radio can control an iPod when the device is connected directly to USB port located on the front of radio. Read More »
VOLKSWAGEN DEALERSHIP COMMUNICATION (Upcoming UPDATE Routan RHR Radio Software): This document informs dealers of an upcomming update for RHR Radio Software. Read More »
Technical Bulletin (Bluetooth System Identification): This document informs of the method to understand how to identify the various Bluetooth systems by: ? Visual Identification ? PR Code ? Part ... Read More »
Tech Tips (All Navigation Radios-All Models): When the Navigation RNS 850/510/315 is in 3D mode, the top portion of the screen may not display streets. This line represents the horizon and is a normal operation of system. Read More »
Technical Bulletin (Bluetooth System Identification): This document informs of the method to understand how to identify the various Bluetooth systems by: ? Visual Identification ? PR Code ? Part ... Read More »
For concerns of navigation inaccuracy, with or without antenna fault codes, begin by checking the number of received satellites in the area of the concern. Read More »
When performing SVM updates, the scan tool should be hardwired to the vehicle and the Bluetooth physically turned off. A hard wired internet connection is also recommended. Read More »
When pairing an Android phone to the Bluetooth system, a few extra steps may be necessary. Follow the instructions below to pair the phone: Read More »
This document contains the VW Elsa Newsletter that contains a general overview of wiring diagrams updates, technical bulletins, pending service solutions, tech tips, campaigns, updates, and suggestions. Read More »
This document contains the VW Elsa Newsletter that contains a general overview of wiring diagrams updates, ElsaPro infomedia icons grayed out, workshop equipment tool storage application, technical bulletins, pending service solutions, ... Read More »
VOLKSWAGEN DEALERSHIP COMMUNICATION: This document announced a warranty Volkswagen extension program to cover the High Pressure Fuel Pump on 2009-2012 model year TDI Clean Diesel Engine vehicles. Read More »
VOLKSWAGEN DEALERSHIP COMMUNICATION: Volkswagen announced a warranty extension program to cover the High Pressure Fuel Pump on 2009-2012 model year TDI Clean Diesel Engine vehicles Read More »
This document is an overview which covers: - Populating ElsaPro Service Personnel List - Technical Bulletins - Pending Service Solutions - Tech Tips - Campaigns - Updates - Suggestions Read More »
Technical Bulletin (Cylinder Misfire issues): Customers may experience a Malfunction Indicator Lamp (MIL) illumination due to Cylinder Misfirings. Read More »
This document is an overview which covers: - Reminder: Improvements to Technical Information Titles in ElsaPro - Technical Bulletins - Pending Service Solutions - Tech Tips - Campaigns - Updates - ... Read More »
VOLKSWAGEN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. AN EXTENSION WARRANTY, WITH SPECIFIC CONDITIONS, 10 YRS OR 120,000 MILES,WHICHEVER IS FIRST, HAS BEEN ISSUED FOR EMISSIONS CONTROL SYSTEMS WARRANTY FOR INTAKE MANIFOLD AND FUEL ... Read More »
Tech Tips (cylinder misfires): This document informs When diagnosing faults for cylinder misfires, perform a Cylinder Combustion Pressure Leakage Test before replacing any components. Read More »
Tech Tips (Routan-Identifying Misfires using WiTech): This document informs that the cylinders in the Routan vehicle can be indivually diagnosed for issues. Read More »
Warranty Information (VW Engine Oil Reimbursement Table ? VW Castrol Oil Program): This communication contains the ?Volkswagen Engine Oil Reimbursement Table ? VW Castrol Oil Program? document which has been updated and is effective on ... Read More »
Routan Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections: A checklist to insure a customer receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has ... Read More »
Warranty Information (VW Engine Oil Reimbursement Table ? VW Castrol Oil Program): This communication contains the ?Volkswagen Engine Oil Reimbursement Table ? VW Castrol Oil Program? document which has been updated and is effective ... Read More »
ROUTAN Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections: A checklist to insure a customer receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has ... Read More »
Routan Perfect Delivery Inspection (PDI) - Technician and Detailer Inspections: A checklist to insure a customer receives a wonderful delivery of a vehicle that looks, feels, and meets the expectations of a new vehicle that he/she has ... Read More »
We would like to inform you that the FAQ for Service Action 20T8 has been revised to include additional information for dealers to share with customers about the misfueling guard. Read More »
Tech Tips (Technician Helpline Vehicle Check Sheets): When it becomes necessary to open a VW Technician Helpline VTA case while performing diagnosis for a diesel particulate filter, manual transmission repair, or turbocharger concern, ... Read More »
Tech Tips (Powertrain Control Module (PCM) Adaptation): To help prevent any malfunctions regarding adaptation of the PCM, make sure the StarMOBILE diagnostic tool is updated to the latest level. Read More »
Technical Bulletin (Power Sliding Door Will Not Power Close and Makes a Clicking Noise): The Power Sliding Door will not power close and makes a clicking noise at, or near, the full closed position. Read More »
Technical Bulletin (Vibration at the Front of the Vehicle while Braking and or Front Brake Lining Life): This bulletin involves installing new brake linings and replacing both brake rotors as required. Read More »
Technical Bulletin (Sliding Door Trim Contacting Vehicle Rear Quarter): The customer may experience a door trim panel contacting the quarter panel on either side when opening either of the sliding doors. Read More »
Technical Bulletin (Bluetooth System Identification): This document informs of the method to understand how to identify the various Bluetooth systems by: ? Visual Identification ? PR Code ? Part ... Read More »
Body/Infotainment Module Software Updates: This document informs of various complaints that were addressed in software updates, and technical bulletins. Read More »
Technical Bulletin (Sliding Door Trim Contacting Vehicle Rear Quarter): The customer may experience a door trim panel contacting the quarter panel on either side when opening either of the sliding doors. Read More »
Tech Tips (2011-2012 3.6L Routan ? Fault Codes P06DD, P000D, or P0390 After Cylinder Head Replacement): This document informs to verify that the oil galley bolts were transferred (see pictures in this document) when the cylinder head ... Read More »
Statement referring to TB 2043893 removed. To include additional models and model year applicability. A.C. Compressor Replacement, GFF Required Regardless of Concern and Flush Requirement Read More »
Technical Bulletin (HVAC System Intermittently Blows Cold Regardless of Setting): Customers may experience the following condition: * HVAC system intermittently blows cold regardless of blend door/temperature setting. Read More »
VOLKSWAGEN: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. AN EXTENSION WARRANTY, WITH SPECIFIC CONDITIONS, 10 YRS OR 120,000 MILES,WHICHEVER IS FIRST, HAS BEEN ISSUED FOR EMISSIONS CONTROL SYSTEMS WARRANTY FOR INTAKE MANIFOLD AND FUEL ... Read More »
To detect which line(s) is inoperative, utilize a volt meter to check for 0 V, which will be present after the open in the grid line. The check must be performed with the engine running and heated rear window switched on. Read More »
Pulling up on any of the third row seating legs is not recommended (Figure 1) as this may cause the leg(s) to not fold flat when the seat is in the stowed position (figure 2). Read More »
Some customers with Routan vehicles built through January 31, 2012 may Comkplain of harsh 1-3 upshifts when operating the vehicle in the economy (ECO mode) Read More »
