This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Volkswagen Routan. While driving approximately 30 mph, the vehicle stalled without warning. The vehicle was able to be restarted. The failure recurred on several occasions. The vehicle was taken to the dealer who diagnosed that the ignition module was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The manufacturer stated that the VIN was not included in NHTSA campaign number: 15V194000 (electrical system). The approximate failure mileage was 35,000.
The contact owns a 2010 Volkswagen Routan. While driving approximately 30 mph, the vehicle stalled without warning. After restarting, the vehicle resumed normal operation. The VIN was excluded from NHTSA campaign number: 15V194000 (electrical system). The dealer stated that the ignition switch needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
Several times over the last year when I go to start my van I turn the key and all the lights come on, on the dash yet the vehicle does not start. There is no noise associated with this incident. It can take several tries to get the van to start. Last fall I had the integrated power control module replaced after total failure. This caused the van to loose all power. It was a silver paperweight. Before then and since then, there have been intermittent electrical issues mostly centering around the ignition. I have a concern that one day it will not start and I will be stranded with my children.
The contact owns a 2010 Volkswagen routon. The contact stated that while driving at an unknown speed, the engine would shut off without warning. The failure recurred numerous times. The contact mentioned that the vehicle was exhibiting the same failures as mentioned in recall NHTSA campaign number: 11V151000 (electrical system). However, the VIN was not included in the recall. The vehicle was taken to an independent mechanic, where the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 77,000.
The contact owns a 2010 Volkswagen Routan. The contact stated that the vehicle stalled without warning at various speeds. The failure occurred on two occasions. The contact stated that NHTSA campaign number: 11V151000 (electrical system) exceeded a reasonable amount of time for the recall repair. The manufacturer and the dealer stated the part was not available. The vehicle was not repaired. The failure mileage was 72,000. The VIN was not available.
- Lafayette , NJ, USA
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I dropped my van off on 1/21/15 and today is 1/28/15 and I called the dealership that I bought the vehicle from and he has been helpful but where they dropped the van to, to get it repaired at the Volkswagen dealership where they can work on it say they cannot duplicate the malfunction. It's been over a week and my fiance had to be the one to contact the dealership for an update. Now I have a video that my fiance has recorded and I sent it to the dealership where I bought the van and he has looked at it. He also tried to send it via email to the Volkswagen dealership where my van is being repaired and their email is incapable of receiving the file due to the fact that it is too big by their standards. Now my fiance has called the Volkswagen dealership directly and said to the supervising person in charge of working on my van that we are more than willing to drive over there and show him the video, his reply was it is not necessary. Ok my thought on that is if you cannot duplicate the malfunction of the windshield wipers not turning off, the turning signals not working at all and the heated seat not working at all wouldn't you want to see the video. We have a record of it and I feel like he doesn't care. Please investigate this faulty vehicle. I am frustrated and now looking into the lemon law. This vehicle is a hazard and my kids safety while in this vehicle is my priority. I do not feel safe in this vehicle.
I received a letter informing me that my wife's VW Routan had a recall on the win module / ignition. I set up an appointment to have the recall taken care of. The vehicle was there for two days and I was told they couldn't get the parts and to come pick it up. When I got home I researched the recall and found that the ignition can turn off while driving. Since then my keys have gone bad which needed to be replaced at a cost to me and I still don't have a date that parts will be received. The VW corporate office was unable to give me an estimated date in which they could get the new ignition to a dealer for the recall. The VW has now been sitting in the driveway waiting for repair for over 3 months. The corporate office just wants the dealership to diagnose what caused the keys to stop working and won't answer my questions about the recall. The vehicle is unsafe for my wife and children to travel in.
This will be the third time that my fiance and I are experiencing this problem. I have taken my van back to the dealership the first week of January 2015, it hasn't been 2 weeks and the problem has come back. The van is going back to the dealership to get fixed. This morning the windshield wipers turned on and won't turn off or stop when we turn the switch to turn off, the turning signal blinkers, and the heated seats won't turn on at all. We called the dealership and they said the manufacture fixed it but they don't understand why it's happening. To cover ourselves we have a video of the problem as it happened this morning. We depend on this van when we to Transport my 3 kids I don't want to keep thinking something will happened on the road while in use or cause or be in an accident especially that the turning signals won't turn on. Please investigate.
Once again my fiance and I are experiencing the same problems with the windshield wipers not turning off when your turn off the switch. Also, the turning signals are not working, the heated seats don't turn on and the cd player does not work. I called the dealership where I bought and told them it is happening again and my fiance even did a video of the problem as it was happening. The wear part of this is when we hit a bump on the road the windshield wipers stopped and the turning signal came on. That does not sit right with me. There has to be a short somewhere. We have taken it back the day after to the dealership where I bought it. I am not confident in this vehicle with our 3 kids.
I began to experience engine shut down and returned the vehicle to xxxx on 10/17/14. Xxxx was unable to find or remedy the problem. They told me to take the vehicle to the dealer as the problems that I experienced were the reason for a recall. I contacted xxxx Volkswagen. Xxx Volkswagen technicians drove my car intermittently over a four day period, their technicians were unable to verify my concern. A corporate technician reviewed my case and car. The corporate technician's remedy was to install a tie to assist with the retention of the transmission connector. A service advisor called to inform me that the issue was resolved and I could pick up my vehicle. I have experienced engine shut down on at least five occasions while driving the vehicle. The vehicle is the primary transportation for my two young daughters. I believe this vehicle is a hazard and another engine shut off could result in an accident that injuries my family and/or others. The previous owner experienced engine shut down as well. The previous owner replaced the battery, alternator, antilock braking unit, air conditioning unit and dash lights late summer 2014 before selling/trading the vehicle. All of these replacements occurred after the win module was replaced. The car continues to experience engine shut off.
The contact owns a 2010 Volkswagen Routan. The contact stated that the vehicle stalled several times intermittently. The vehicle was taken to the authorized dealer. The technician diagnosed that the battery cable may need to be replaced and also stated that the win module needed to be replaced. The vehicle was taken to another repair shop. The mechanic stated that the win module needed to be replaced, but stated that the battery cables did not. The vehicle was not included in NHTSA campaign number: 11V151000 (electrical system). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 32,000.
Wireless ignition node (win) does not work properly. Car started as normal, but all inside car not working. Wipers, dash lighting, gauges, warning lights, radio, interior lighting, and I would assume safety items such as airbags...nothing inside vehicle worked, yet it remained running. Upon returning home later in the day, car drove as expected and all other features were working, however van now cannot be shut off. Wireless ignition node is now stuck in the run position. Due to it being stuck in the run position, locks, alarm, do not work. The key fob also does not stay locked in the win as it should while the vehicle is on. It can just fall out. This part is recalled on these VW Routan vehicles manufactured up to June of 2010...my vehicle was manufactured in July of 2010. It seems to me, that I am having very similar issues that I consider significant safety issues. The original recall is from Mar 01, 2011 NHTSA campaign id number: 11V151000. According to VW, my VIN does not fall under this recall. It should! please look into adding it. Thank you
I just bought this van in July of this year. My fianc drives the van more than me and he told me that the windshield wipers will not shut off. I called the Volkswagen at 1-800-822-8987 on Monday and gave her my VIN and she said it was not part of any recall but when I looked up the recall paperwork on this site, rcdnn-11V151-5396, it said the number of vehicles affected between 2V4rw-D-AR138555 - 2V4rw-D-AR348536 and rcdnn-11V151-1295 (amended), and it said the number of vehicles affected between 2V4rw-D-AR138555 - 2V4rw-D-AR360513, if I am looking at it correctly my VIN falls between those numbers. This is the first we experience any issues and today my fianc told me that the odometer mileage reads gates instead of the numbers. We are dropping the van off tomorrow to get it looked at but I am bringing all the paper of the recall and the service bulletin. I just bought this van and we only use it less 6 miles every day, it's only used to Transport my kids to and from our daycare, or if we have to take all 5 people anywhere other than that we don't use it, we always rent cars to get out of the area. Please investigate I have 3 children and I don't want to worry about experiencing a bad accident with my kids in the car, like some of the submitted complainants have experienced.
The contact owns a 2010 Volkswagen Routan. The contact stated that while driving at approximately 75 mph, the vehicle suddenly stalled as the etc (electronic throttle control) warning light illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The dealer informed that the VIN was not included in the NHTSA campaign number: 11V151000 (electrical system). The manufacturer was not notified of the failure. The failure mileage was 108,000.
The contact owns a 2010 Volkswagen Routan. After the vehicle was repaired according to NHTSA campaign number: 11V151000 (electrical system), the vehicle began stalling while driving various speeds. The vehicle was taken back to the dealer several times. The dealer replaced the wind module twice, along with the battery and key fob, but the failure recurred. The dealer was unable to correct the failure and stated that the failure was not due to the recall. The manufacturer was not notified. The VIN was not available. The failure mileage was 85,000.
Car battery is in good shape because I recently replaced it with a new one. The problem is occasionally I try to start the vehicle and it will not start when the electronic throttle control light is blinking but if I use my car keys to lock and unlock the car, then the electronic throttle control light will go off and car will start. Last week it occurred two times and I took the car to Volkswagen dealership but they told me, the diagnostic test is not showing any code and hence there is no problem with my car but I think there is a problem because I have experienced this problem five times in total. They requested I tow my car to them the next time it occurs to see if the code can be determined but I still not comfortable because I don't know what is coming next.
October 30, 2010 - went to start the vehicle but nothing happened. I thought that perhaps I had not engaged the shift properly and then restarted. The dash lights came on but could not start the vehicle. It was not occurring significantly until 2014. Took to our dealer but they could not find anything wrong with the vehicle as no indicators were tripped and no trouble lights to identify problem. Frequency of not starting has been more significant (twice a week now). Took back to dealer when the engine light displayed and the service manager stated there was a recall but not for our vehicle. In addition, when using the remote start, the engine would not turn over but would just click (same problem). Seems to be the exact same issue we are experiencing as the recall states. Dealership wants almost $1000 to replace ignition and gear shifter to repair the problem. And that is if this is the correct diagnosis according to VW. There should be an investigation into this issue and if found to be a common defect, a recall should be issued for all vehicles immediately. We do not know the consumer safety element involved and believe this issue should be given great priority to launch an investigation as most vans as this are used for child transportation. We drive our four children in this vehicle wherever we travel. Please investigate.
On August 14th, 2014, I placed my key in the ignition of my 2010 Volkswagen Routan. The car/engine made an odd sound when the key was turned and all the lights went out. Additionally, the dash lights started flashing and my key became permanently stuck in the ignition. I heard a very rapid "clicking" noise under the hood so I opened it and discovered the fuse box under the hood was the source. Upon opening it, I heard a very fast clicking sound and felt each fuse and found the large fuse, 2nd from the left front was clicking very fast and loudly. I needed the vehicle so I used jumper cables and this eventually enabled my car's key to release. All the warning lights were lit up and I left the engine run for approximately 8 min., then turned off the car - to verify it would start again. It did, and now only the engine warning light that lights upon an incident is still lit. I called my closest VW dealer, who has services my car in the past, and they claimed no knowledge of the issue and stated the recall #66665 electrical system - ignition switch - is not applicable to my vehicle. Sure it isn't! exact same issue that is noted in the recall, but somehow my vehicle is not one of the ones affected. I am pursuing thing with the service manager, but so far only push back.
We bought out VW in 2013. We just found out on July 23 that there was a recall on the 2010 VW Routan. Headlights are not coming on and the its an ignition switch problem but the dealership won't fix it.
Sent my 2010 Volkswagen Routan to a detail shop on April 23, 2014 at 930 a.M. in mcallen Texas. While being worked on and thereafter completed, the technician had difficulty getting is started in which a hazard warning indicated a "bad key".technician was able to get it started and we drove our van West approximately 45 miles. Upon arrival at residence noted that ignition stayed stuck in accessory mode and drained my battery. Sent to dealership for diagnostics and repairs, and after six days of research and study, end result is a faulty ignition switch. I did some research and found campaign - recall id # 66665 for my vehicle but only to the manufactured date of July 2010. My vehicle was manufactured August 2010. Looking at that it is only a matter of days of those 12000 vehicles that were called in to repair free of charge, that perhaps my vehicle could be one of hundreds more to come forward with the same complaint? I only thank god that while driving 65 to 70mph that ignition switch did not accidentally go into accessory mode from the on position and risk accident thus resulting in injury or death. My VIN# [xxx] and mileage is at 56,000. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- O'fallon, IL, USA