This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Volkswagen Routan. The contact stated while driving approximately 35 mph, the vehicle stalled without warning. The vehicle was taken to a dealer who replaced the battery and alternator but the failure occurred. There was a recall under NHTSA campaign id number 11V151000 (electrical system ) but the VIN was not included. The vehicle had not been repaired. The manufacturer was notified of the failure. The approximate failure mileage was 53,000.
The contact owns a 2010 Volkswagen Routan. The contact stated that while driving approximately 30 mph, the vehicle stalled without warning. The vehicle was maneuvered to the side of the road and could not be restarted. The contact referenced NHTSA campaign id number 11V151000(electrical system) but was advised by the dealer that the repairs were previously performed. The contact stated that the failure was recurring over a two-week period. The vehicle was not taken to a dealer. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.
This is more of a question than a complaint. Recall # 11V-151000 sudden engine shut off was reported March 2011 as of April 2012 Volkswagen quarterly performance report says: Over 80% affected have been fixed and only 166 were unreachable. So why do I see the same complaint on your website as late as Aug 2013 could this be the few that were not fixed" or is it possible the problem is affecting more cars than reported? I have a 2010 Routan, I am seriously thinking about trading it in before the "sudden engine shut off" happens to my family. Am I paranoid? or do I have a valid point. Can someone tell me" Volkswagen says I am paranoid. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2010 Volkswagen Routan. The contact stated that the vehicle failed to start and the 'bad key' message illuminated on the instrument panel. The vehicle was taken to the dealer where the technician replaced the key and reprogrammed the system. The manufacturer was made aware of the failure. The vehicle was not repaired. The VIN was not available. The failure and current mileage was 70,000.
I was making a left turn in my 2010 Volkswagen Routan VIN# [xxx] onto a busy street and car suddenly stalled out. I lost power steering and nearly jumped the curb and hit a woman with a baby stroller. I had my 3 kids with me in the car ages 5, 4, and 1. car started back up right away. This problem happened once before when I was driving straight at about 30mph on a residential street but I thought it was a freak incident since the car was brand new with barely 10,000 miles on it. This time it nearly cost people their lives. I took it to the dealer. They kept it for 6 days. Meanwhile I had to use a much smaller loaner car which was not made for a family of five. They told me they couldn't duplicate the problem and that everything seems fine and that there is nothing they can do and if it happens again to make another appointment. Well it happened again. 3 more times in fact. I called up the dealer again. He tried to deter me from going in saying "you can bring it in again but if we cant duplicate the problem then there is nothing they can do." Also made it a point to tell me that they only have small loaner cars available. I also called Volkswagen and told them the story. They told me to bring it to dealer. This stalling issue which occurred again on 4/16/2013 is the last straw. I refuse to get into this deathtrap to take it to the dealer. Its a shame the car only has 18000 miles on it yet it is having these issues. I will never buy a Volkswagen again. They can send a tow truck. It is very dangerous. I guess legal action is called for here. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Staten Island, NY, USA
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We where driving on the expressway(freeway) and the vehicle shut down on us from 65-0 in seconds, it tool about a minute and it came back up this happened about 3-4 times. About a month later it id the same this time when we first turned on the van. About March time frame the van would not start anymore after a long trip away from home the cables had been eroded and severely damaged to the point of no power going to the van. The dealer replaced the electric cables but about 1 1/2 months later the same erosion started to happen. We continued to inform VW about the issues and they always said the same bring it in when it happens. We finally had to get rid of the van we can not afford a fatality to try and prove a point.
This is the third experience we have had of our car shutting off all of the sudden. The first time it happened I could hardly pull the car off the road because when it shut off I was on the highway and was very difficult to steer of the road. The second and third time this happened I was in town and also had a hard time pulling over. After each incident I had to turn key to off position put car in park and restart it. Then it seemed to be ok until the next time it happened. This is very scary and could cause an accident. I am scared to drive this car now. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Purchased the vehicle from the dealership in April 2011. We took a family vacation in June and noticed that the vehicle shut itself off a few times while in motion; causing the vehicle to lose power and all steering. On the same trip, when using the key fob, the entire electrical system would freeze and shut itself off. It eventually turns back on after 5 or so minutes. The wynn module was replaced. Before departing for the vacation, we had brake issues with them making a grinding noise and, sometimes no stopping power. Dealer replaced rotors. The passenger slider doors have issues. When closing, the door's safety mechanism would not back track the doors when it hit something coming or going into/out of the vehicle. The door shut on my son! the vehicle has been to the dealership more times than a new vehicle should.... did I mention that we still have brake issues and electrical issues. It seems that all the dealership can say is that we cannot duplicate the situation. Each time that the vehicle goes to the dealer, they have it for a week or more! I have owned Chrysler/Dodge products before this and this is why I went to a VW. Needless to say, I didn't do my homework before purchasing. It seems that this VW is a "Chrysler". as of today, 15 January, I am looking into the "lemon law" and possibly seeking legal action. Something needs to be done. Why do we have to wait until this VW vehicle causes serious damage to property, person and maybe even death before the NHTSA looks into the VW situations?
August 11, 2010 the check engine light was one. Codes P0038 and P0032 for 02 sensor faults populated. The codes were cleared. We were without the use of our vehicle for approximately day. September 13, 2010 the check engine light continued to come on. The grounds were tightened and the vehicle was test driven. A loaner/rental vehicle was issued for approximately 2 days. December 3, 2010 the check engine light was still coming on and off. Check and found fault codes stored for rear 02 sensor. The faulty rear 02 sensor was replaced. A loaner/rental vehicle was issued for approximately 4 days. February 18, 2011 the check engine light was still coming on. It was determined that the ECM needed to be reset. The ECM was reset and rechecked for codes. A loaner/rental vehicle was issued for approximately 1 day. May 13, 2011 the check engine light was still coming on. The Routan stalled out twice in one day while driving. The win module was replaced and two new keys were programmed for the vehicle. A loaner/rental vehicle was issued for approximately 10 days. October 31, 2011 the vehicle was humming during acceleration and pulling without properly switching gears. Metal was found in the pan bell, housing and compounds. The transmission was replaced. A loaner/rental vehicle was issued for approximately 13 days. December 7, 2011 the Routan stalled out twice when going from reverse to drive. A loaner vehicle was issued and we were without the use of our vehicle for approximately one day. December 16, 2011 the vehicle stalled while in motion twice, once while stopping at a traffic signal and again while parking and placing the vehicle in reverse. We took the vehicle to your dealership to be tested and repaired. We were issued a loaner vehicle. As of today, December 16, 2011, we are still without the use of our vehicle.
VW has a recall on 2010 Routan vans on a part call a winn module which controls the car ignition. Our van is on the recall list and has shut-off twice in traffic. You have no engine power and lose power steering. On low speed roads not as big a problem as on a freeway were it could be life threatening. Our van has been at South town VW and we have been waiting for 8 weeks for a part that should come in next week. Richard the service manager at South town finally admitted they had no idea when the part would come in. So I called VW corporate and spoke with multiple people, one said they had no idea there was a backorder, I informed him the dealer said that they had 30 vans waiting for the part, at one dealer in Utah. Finally today, after a week a VW manager named erik walowksi called my wife and said they had no eta on the part and they were still researching the kind of backorder it is. What a relief that they have no idea when part will come in and I have a family van that will quit in traffic. Is it possible for this backorder problem to be looked at by someone other the VW before someone gets hurt. Thank you
Was driving on a freeway with a baby when the car will not move forward while running at 60mph. Very dangerous especially with a baby. The car was also backing up if we do not step on the handbrake. The previous day brought the car to the dealer because I told them that the car will not move even if I step on the gas and the engine light is on. Also told them to check thoroughly because I am going on a roadtrip. They called and said the car does not have a problem. I found out that Volkswagen has an issue with transmission. Service center should have look into this being that it is common problem with Volkswagen before releasing the car. Also when I called their roadside assistance they said that the nearest dealer will not take our car because we need an appointment. ( for an emergency) what do we do, I even told them we have a baby with us and we are in a busy freeway. We had to call again and tell them the situation. Then the dealer helped us. Called Volkswagen customer service on 9/06 told a guy named[xxx]. about their warranty and said talk it out with the dealer, dealers are a private owned company. Who do we then bring the car for repair for cars under warranty? when I called their customer service seems like transmission issue is not something important but not for somebody like me who drives with a baby it is very important. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
2010 VW Routan van. Car has stalled while driving three times. Each time we have brought it in for repair where they replaced ignition, key, etc. A national recall was done for this problem and we took it in for the recall. Now it's done it again after the recall. It's in the shop now and we have filed a complaint with VW usa and dealer. We're waiting for their decision as we know from other people at the dealer in the service dept that this is a real problem and another person we know directly with the same make/model has the same problem. We will not take the car back no matter what. This is a life threatening defect. We are prepared to take legal lemon law action if VW doesn't do the right thing.
Volkswagen Routan (2010) stalls while driving. This has happened 3 times while I am driving. Twice I am driving 55 miles an hour, another time driving about 35 mph. It does restart after I put the car in neutral, but could have been very dangerous as the steering wheel locks until I can restart it! dangerous.
Our 2010 Routan had engine failure multiple times since we purchased it in June 2010.we would start the car&the ignition would click back off. It has progressed to the point of the ignition turning off while driving. Several times it happened while on road in traffic, causing car to crash into curbs or fences.it culminated in a collision on the freeway due to the ignition shutting off & we were unable to properly brake or swerve away from colliding into back of car. We had informed the dealer several times of the problem&they were never able to locate problem.may was the most recent time we had informed mckenna VW twice of the problem, once at a service appt&once by phone after car had collided with curb after engine failed on street.in June, after collision on freeway, we were made aware of a recall on the ignition of 2010 Routans. This recall was made because the ignition switch from on to accessory and thereby could cause crashes.the air bags also did not deploy in the crash.the Routan was going roughly 45 mph at had severe front end damage.
While driving my 2010 Volkswagen Routan at approx 20 mph in a school zone the engine stalled on me. The steering wheel locked up and I had to frantically put the van into park while attempting to restart. This vehicle has done this same thing approx 10 times over the past year. I have notified dealership who said they could not duplicate the issue and that the vehicle had no codes stored the 1st time the vehicle was sent in for repair. 2nd time it was sent in they kept it over the weekend so someone could drive it an were able to duplicate. They put a new ignition switch in. Van is at dealership again for same issue. They again are saying they cannot duplicate issue and no codes are stored. I was told they will be replacing ignition switch again and "hopefully" this will solve the issue.
While driving on highway at 60 mph. Car (2010 Volkswagen routon) suddenly stopped. Tried to start it, I worked and then suddenly stopped again. The car stopped suddenly turned off while driving at 60, I could have been killed. Had to wait 1 1/2 hours to be towed. Turns out problem is in ignition, the part that the key goes into. The part is on back order, have already had to wait over a week. And they are still unsure as to when the part will be in. The problem is a recall item and Volkswagen didn't inform me and when I called they still didn't know about the recall. I found out is was recall by goggling it. They don't have in their system that its a recalled item. Had I been told about recall our lives would not have been in danger. I would love to get out of the lease and really don't want to drive a car from a company that doesn't inform customers of recalls. Called Volkswagen, they are looking into it.
The contact owns a 2010 Volkswagen Routan. While driving approximately 45 mph the vehicle suddenly stalled. The contact was able to drive to the side of the road and restart the vehicle. The failure occurred four times. The vehicle was taken to the dealer where the technicians stated that the wind module needed to be replaced. The vehicle was not repaired. The manufacturer stated that they were not aware of a recall. NHTSA campaign recall number 11V151000 (electrical system:ignition:switch) was related to the failure. The approximate failure mileage was 6,000.
Death & injury risk! Volkswagen 2010 Routan suddenly shuts off while driving on the highway at 65mph. This has happen more than a few times. Today is the last straw as I was driving on the highway with my kids. I barely survive the incident. I have not picked up the car from service since and I am trying to get VW to put in on another vehicle. I have read that other people have had these repairs done and they still are shutting off and squashing their kids. I have spoken to VW since I turn in my car for service and told them I don't want the vehicle any more. VW keeps giving the runaround and have been stringing me along telling me that they will help me but to wait for their call tomorrow. I have been waiting for over 2 weeks since I took the van in to service. Every day I call back as they don't keep their promise of a call back. I however get the same individuals and they say they can't do anything until the car gets fixed. Well what if they car does not get fixed or takes months, am I supposed to wait? I struggle so much to get a car rental from them and when I did, they got me a compact vehicle. I can't Transport my family in that! after complaining so much they finally approved a larger vehicle rental. I have received the call from service saying the vehicle is ready for pickup and it has been repaired. I called VW again now that the car service is completed and now the VW people are saying that they can't do anything and to pick up the vehicle. Why string me along if you know that was the only option they were going to give me. They said to give them one more day and to expect a call back again. I asked them what is the procedure or the plan but they said they could not tell me anything about their internal processes and to just wait for a call. I guess at this time I have no choice but to take legal action. I have been a loyal VW owner for 8yrs but if VW does not put me in a german vehicle I can expect legal action is the only alternative.
Death & injury risk! Volkswagen 2010 Routan suddenly shuts off while driving on the highway at 65mph. This has happen more than a few times. Today is the last straw as I was driving on the highway with my kids. I barely survive the incident. I have been taking the vehicle to VW service multiple times. I keep getting the runaround and they say the vehicle is fine as they cannot reproduce the issue. I guess my kids' lives are not important to VW. The van is bran new and only has 8K miles. VW said that they could not do anything and the only advice was that if it shuts off again donot turn on the vehicle stay where you are just call road side assistance. That is the most ridiculous advice I have ever heard! I would need to stay in the middle of the highway or in between a traffic intersection with my kids. I have struggled so much to escalate this and now finally VW has replace the ignition switch base on the 03/10/11 recall. This van also has other problems with the automatic doors. These doors smash my kids and have had some injuries because of this. You trigger the doors to open and you think they will remain open but they don't lock. The doors rapidly close them self, trapping anything in their way. The same behavior happens as you walk away and think the door will shut and lock. You come back from walmart and see that the doors are wide open. The last thing I need is some sicko hiding in the vehicle and I think my vehicle is safe for me and my kids. Also when you put the van in reverse the vehicle stutters and jerks with little tork. I have taken the vehicle for these issues as well and they are not able to replicate so they cannot do anything. In the process of all of this I have also found the most depressing news, my VW is actually a Chrysler. I could not believe it when I heard this but I confirmed it. No one ever told me that I was actually buying a Chrysler van. I thought I was buying a german vehicle. These horrible events have been traumatizing.
I purchased a 2010 VW Routan in May 2010. I have had multiple issues with the vehicle since that time - electrical issues with the sliding doors, transmission not shifting correctly, the vehicle's strained ability to back up when stopped/parked on a decline. The only issue which has been satisfactorily addressed to date is the sliding door electrical issue. My most pressing concern, however, involves a stalling issue which occurs without warning and without any particular pattern. On September 2, 2010, while traveling on the interstate at appx 60 mph the vehicle stalled out. Fortunately, my husband was driving and was able to pull the vehicle to the side of the road. Once stopped, the vehicle restarted without trouble and we were able to reach a safe location to call the dealership. The dealership has been unable to identify any problems with the vehicle as they say the "diagnostic tests" show nothing is wrong and that it is operating according to the manufacturer design. I purchased this vehicle in large part to the VW high safety rating, yet, I am not convinced this vehicle lives up to that standard. I previously owned a VW passat prior to the purchase of the Routan and was very pleased. However, I cannot say the same about my experience with the Routan. A vehicle that stalls without explanation is a safety concern which I would hope would be investigated and addressed immediately.
A D V E R T I S E M E N T S
- West Palm Beach, FL, USA