This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving at 70 mph on the interstate the van shut-off with out warning. There are no check engine lights. The only warning light was the loss of the traction control. I was able to move the van to the shoulder even with the loss of steering. It took several tries, but I was able to restart the van.this has happened in the past at low speeds. The egr valve was replaced two months ago. I have also replaced the integrated power control module in the past 1.5 years. I have also have issues of the van not wanting to start. I turn the ignition key and there is no response from the van. It is as if I am not even trying to start the van. This is a huge safety issue. Search the internet and you will find this is a common issue. I am disappointed that there has not been a safety recall on.
The contact owns a 2010 Volkswagen Routan. The contact stated that while driving at various speeds, the vehicle would stall without any warning. The contact was made aware of NHTSA campaign number: 15V194000 (electrical system) however, the vehicle was not included in the recall. The vehicle was taken to the dealer. The technician was unable to diagnose the failure and replaced the win module. The remedy failed to repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was 48,000.
Sometimes the electric throttle light comes on and prevents my car from starting. When I call for a tow truck to take it to the dealer to get it checked, it starts back up and the dealership can't find anything wrong. Then on my way home, it does it again. Sometimes I have to wait a few hours and sometimes a few days. It usually happens when the car is stationary. This has been going on for a few months now. The most recent was Friday March 11, 2016.
The contact owns a 2010 Volkswagen Routan. While driving at various speeds, the steering wheel seized without warning and the electrical systems failed. The failure recurred numerous times. The vehicle was taken to an independent mechanic where it was diagnosed that the ignition switch failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The VIN was not included in NHTSA campaign number: 15V194000 (electrical system). The failure mileage was approximately 50,000.
I would like to inform you that the tipm is not just related to Chrysler. The Routan is a joint Venture between Chrysler and VW. It has the body of a VW body but the engine is a Chrysler. My Routan has had the tipm fail on 2/6/2016 and confirmed by VW dealership. The van has the same signs that every one else was reporting except that the engine never shut off while. It has the signs of the engine not wanting to turn over, dash lights not wanting to work properly and now the headlights not working on low or high beams. The head lights happened when I was driving on the city streets. The engine not working happens when we come out of the stores from shopping, first thing in the morning and same with the windows and doors opening when not is use. I researched online about other Routans and they have Chrysler tipm in them. I do not understand why Routan's have not been included because it is a Chrysler product but it has a VW name on it. It was made in the Chrysler windsor plant in Canada. This all started in late December of 2014 and it was off and on since then. The headlights problem is new but the engine, doors and windows are off/on issue too.
- Cary, NC, USA
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While driving in low gears (2nd, 3rd) car will stall out. Power steering and power brakes no longer functioning, making the care very difficult to manuever. This is especially scary while driving in snow/ice. Making with even more dangerous is stalling while on back roads or curves, if I'm stalled in the middle of the road, another car might not be able to stop and run into me. Jerking movements are also occuring when driving at low speeds when not accelerating, like car is going to stall. VIN is not included in recall, but it is the same problem that was recalled on other 2010 Routans.
The contact owns a 2010 Volkswagen Routan. While driving various speeds, the vehicle stalled and various warning lights illuminated. In addition, various electrical functions were lost. The vehicle was able to restart after multiple attempts. The failure recurred intermittently. The vehicle was taken to an independent mechanic where it was diagnosed that the ignition switch needed to be replaced. The vehicle was not repaired. The VIN was not included in the NHTSA campaign number: 15V194000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 84,000.
Driver side front door automatic lock stopped working. Lock does not go up via remote key fob or by internal lock switch. The only way to get the door to unlock is to enter the vehicle via a different door and use the manual internal handle to open the door. Sometimes the lock does not go down either, leaving my car unlocked and vulnerable to theft. This is a safety hazard as I am not able to enter the driver side of the vehicle in a timely manner. Plus I have three small children and my hands are often full.
The contact owns a 2010 Volkswagen Routan. The contact stated that the ignition failed to release the key. The failure recurred numerous times. The vehicle was taken to the dealer where it was diagnosed that the ignition switch failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 23,200.
The car will randomly will not start. The battery and lights seem to work ok at that time so that is not the problem so it probably is the ignition switch or a sensor. Then car will work again with no changes or fixes made. The problem is hard to replicate but since it happens randomly it normally happens in the worst possible time.
While car is in motion, the engine will turn off, causing the power steering not to work. Volkswagaon customer care shows that in June 2011 ignition switch was replaced. Vehicle had 15,000 miles. They offered no help at this time.
The contact owns a 2010 Volkswagen Routan. The contact stated that while driving at various speeds, the engine stalled. The vehicle restarted after the first attempt. The failure recurred on numerous occasions. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in the NHTSA campaign number: 15V194000 (electrical system). The approximate failure mileage was 42,000. The VIN was unavailable.
The contact owns a 2010 Volkswagen Routan. The contact stated that the key had to be placed into the ignition switch with force and took several attempts to start the vehicle. The contact also had to use force to remove the key from the ignition switch. After several attempts, the vehicle would no longer start. The vehicle was towed to the dealer but was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 15V194000 (electrical system), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.
The contact owns a 2010 Volkswagen Routan. The contact stated that while driving at approximately 25 mph, the steering wheel became difficult to maneuver and the vehicle stalled. The power steering assist warning light illuminated. The failure recurred intermittently. The vehicle was taken to a dealer where it was diagnosed that the win module needed to be replaced. The vehicle was not repaired. The VIN was not included in the NHTSA campaign number: 11V151000 (electrical system). The manufacturer was made aware of the failure. The approximate failure mileage was 20,000....updated 10/15/15 updated 10/20/15 updated 11/17/15.
Driving down the interstate at night both headlights went out. Stranded next to the interstate with no headlights. Was told by the dealer that the car needs a new tipm module that would cost $930 to install.
This has happened sporadically and luckily not on the freeway. What happens is that I am just driving along and the engine just shuts down with no warning. All other systems are still functioning (ie radio), but anything related to the engine is shut down. Car can be easily restarted in either the park or neutral position. This problem, when it happens, usually occurs within a few minutes of starting the car and driving. Has not happened during a drive (meaning that I have been driving for a bit). This car was part of the recall back in 2011 and had the win module replaced. However, even though my car was part of the target group of 2010 Routans that were manufactured during the recalled period, I am not part of the recall because the win module was replaced back in 2011. What is funny is that 2009 models who also had their win modules replaced during the earlier recall can get the necessary repairs under this new recall (15V194000). I have read complaints from others with similar issues as me and also had their car serviced under the prior recall, and we continue to have the same issue of the engine shutting down for no reason. Why are 2010 models repaired under the earlier recall excluded, but not 2009 recall-repaired models not?
The contact owns a 2010 Volkswagen Routan. The contact stated that the engine stalled without warning. The vehicle resumed normaloperation once it was restarted. The vehicle was taken to the dealer. The vehicle was not repaired. The contact stated that the failure was directly related to NHTSA campaign number: 15V194000 (electrical system: Ignition: Switch); however, the VIN number was not included. The manufacturer was notified of the failure. The approximate failure mileage was 139,000.
Car occasionally stalls but could be restarted. Then simply would not start with 'badkey' error. After disconnecting/reconnecting the battery, the car started then would not turn off. You can turn the key to the off position and remove it, the vehicle will still run. It appears to have all of the symptoms of NHTSA campaign number: 15V194000 which resulted in a recall however VW says that my VIN is not part of the recall.
Several times over the few months when I go to start my van I turn the key and all the lights come on, on the dash yet the vehicle does not start. There is no noise associated with this incident. It can take several tries to get the van to start.
The contact owns a 2010 Volkswagen Routan. While driving 20 mph, the ignition key fell out of the ignition switch independently and the vehicle remained on. There were no warning signs illuminated prior to the failure. The vehicle was taken to a dealer. The technician was unable to diagnose the failure since it failed to turn off. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown. The VIN was not available.
A D V E R T I S E M E N T S
- Haymarket, VA, USA