This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
"takata recall" de repente SE dejo de funcionar la llave Y el control de mando Y SE laqueo ya no SE puede poner en marcha no reconose la llave esta lakeado conpletamente
First my car was having problems starting. I heard a clicking sound when trying to turn the car over. Took out the key and tried again and it started right up. Took battery to get tested, battery was fine. A few weeks later while driving in a parking lot the car turned off on me. It has turned off on several occasions at very low speeds. I was driving straight. This didn't trouble me until I was driving 45 mph and the vehicle cut off. Luckily no one was behind me as there are no shoulders on the road where I live and I was able to stop and restart the car. Have taken the car into the dealership and they are unable to replicate any of what I've described. They do believe it is the module and have indicated that the parts were recalled but not for my VIN. We are concerned that the vehicle is a safety hazard and as I continue to put mileage on my vehicle that it will just get worst. Many people online complain about the same issues and their vins were also not covered.
Ignition switch recall. While I am driving my car I have experienced a sudden jerking in the car feeling as if my vehicle is trying to stall out. My car will suddenly shut off completely while I am driving or it just won't start at all. I have to use jumper cables to get it started again and it takes several minutes before it actually starts up. I also experienced not being able to remove the key from the ignition when the car has stopped suddenly or when I try to start it up and it won't. also when I push the button to close and open the back passenger doors, one of them will half close then open back up half way then stop and close have way again all on its own.
For the last couple of years, we have experienced our vehicle locking up, shutting off in mid-drive and sometimes losing breaks up to 4 times a day. We have had it looked at and diagnosed and the computers do not record these events. This is a known problem with these vehicles, however, my VIN doesn't qualify to have any parts replaced. I recently contacted VW via telephone because my car jerked very hard to the left, luckily, nobody was coming the opposite direction. I was told to take it to the nearest dealership (an hour away) and that all costs would be mine. I have two small boys. It's currently at a dealership after being towed for two hours and I will have to come out of pocket to fix this very dangerous known malfunction.
The engine shuts off suddenly while driving occurred on a city street, numerous times. There is a recall for the 2010 VW Routan having this issue (recall no. 28G1/U8), however according to VW, the VIN is not covered. The date listed below is the occurrence of the latest incident.
- Minneapolis, MN, USA
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While operating the vehicle the car stalled an simply stopped in the middle of driving. Completely ridiculous, very dangerous! your website states that vehicles same year, make and model and manfu date thevsame have recalls for exact same issue. This is urgent. This could cause the death of me or my family. It must be fixed by VW, especially when recalls are there for some.
The contact owns a 2010 Volkswagen Routan. When the ignition key was turned to the on position, a ticking sound emitted from the vehicle and it failed to start. The contact stated that the check engine warning indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the ignition switch failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign numbers: 11V151000 (electrical system) and 15V194000 (electrical system). The failure mileage was 90,000.
I recently purchased a used 2010 VW Routan sel. Within the first week I had the following problems. About every other day the car would not start when turning the key. I would have to wait about 15 minutes before the car would start again. The key would get stuck and not pull out. The security system would activate or deactivate and beep without pressing any button on the key. I was also locked out for 15 minutes when I couldn't get the unlock button to work on the key. It would just keep locking itself. I took it to a VW dealership who informed me that it was a well-known tipm problem and that it need to be replaced for 1100 usd. However, replacement would not gaurantee any fixes and it could actually cause other mechanical problems to arise. They also told me that this was the reason why the Routan was discontinued.
The contact owns a 2010 Volkswagen Routan. While driving, the ignition switch randomly failed to operate. The vehicle was taken to the dealer where it was diagnosed as a faulty ignition module. The vehicle was not repaired. The contact referenced NHTSA campaign number: 11V151000 (electrical system) as a possible solution; however, the VIN was not included. The manufacturer was made aware of the issue. The failure mileage was 103,340.
Electrical system: Vehicle not part of existing recall. Have owned car since new. In 2014, vehicle lost all electrical power while driving, steering, braking etc. Was able to pull to side of road, restart vehicle, and get to dealership. Do not know exact mileage now at the time, probably around 40000. VW replaced the ignition and reprogrammed existing fobs. Feb 2017, vehicle has same issue re-appearing. VW says not ignition and is tipm going bad, even though same issue. Our VIN does not show for either of the 2 current recalls, but have same issue and VW will not fix since no longer under warranty. Vehicle losing all power and control while in motion is major safety hazard and VW does not seem to know where true issue lies and cannot explain why this 2010 Routan is not recalled why others are, that have same issue. Also, Routan uses same parts as Chrysler tipm recall, but why VW not recalling tipm. Both ignition recall and tipm issue can be catastrophic while driving, but this Routan does not have any recall noted.
Key fob is stuck in the ignition and unable to remove it will not turn off stuck at accessories unable to turn off to remove key. Saw recall NHTSA #14V396000 on ignition switches 2010 Routan. Parked in driveway and unable to remove key or turn off acc position.
Urgent issue-safety my vehicle is experiencing issues with shutting down while in motion. I travel on the turnpike to work each day and it has happened a couple times now. I am absolutely afraid to drive the vehicle that I am not going to be able to get off the road. I contacted VW and gave them to VIN to check on recalls and they state that my vehicle is not showing a recall for this issue. I did some research and seen that they have had 2 recalls (11V151000-March 2011 and 15V194000-April 2015) for this very issue. Additionally on this site I can see the vehicle has have 130+ complaints with 70+ of them being for this issue with the vehicle shutting off while driving. I am absolutely astonished that VW has had 2 safety recalls for this issue and continue to receive complaints and yet they have just not recalled all vehicles. This is a serious safety concern for not only myself and my family but others out there on the road with me and my VW. Please don't wait for people to be killed in accidents before you take action.
The key slips out of the on position and the electronic system does not engage. I thought my vehicle was part of the recall issued by VW in 2015 (part 573 safety recall), but when I took it to the dealer to be diagnosed and repaired, I was informed that this recall is VIN specific and my VIN was not a part of the recall and therefore the repair would not be covered by VW. I called VW and they told me the same thing, even though it is the exact same problem that is listed in the recall and the part that needs to be replaced is the win module. I need help!
Intermittent engine failure. 2010 VW Routan sel. 4.0 engine. Car turns completely off while driving. No engine codes or check engine light come on. Dealers cannot repair and be says this be is not on the recall for this specific problem. It has happened on the highway and recently just pulling down the street at low speed which caused an accident when all systems failed. The car will start right back up. We make sure there are no key chains on the fob but it makes no difference. Only advise I get from dealers is trade it in as it is a known problem. I cannot in good faith trade it in to another family to get killed in when it shuts down. This van is a death trap for families and is unacceptable VW knows if the issue but won't include it.
I am writing to address a safety issue I have with my vehicle, a 2010 Volkswagen Routan. My husband and I purchased this car last year and shortly after its purchase started to experience electrical issues with the vehicle. These issues included warning lights on the dash illuminating, power failures of the dash board gauges (specifically the speed gauge) and radio, and most alarmingly the car would completely stall and lose power. This issue of losing power to the entire car has happened both while the car is in motion and while it has been stopped at traffic lights, as well as at high and low speeds. We took the car to a local VW dealership hoping they might be able to diagnose the issue and fix it. After nearly 3 weeks of having different parts replaced, being told the issue was solved it was not. When driving the vehicle with only the key in the ignition it performs better, although still dies occasionally, but with anything on the keyring it will die almost instantly. It wasn't until after removing our car from this dealership that we learned about a recall on the VW Routans that seemed very similar to the issues we were experiencing. Upon research we discovered that our vehicle was produced within the same month of the recalled vehicles but apparently not before the ending date of that recall. So other VW dealerships would be happy to replace the malfunctioning part but at an out of pocket cost for us, which we simply cannot afford, especially after the bill we are still working to pay for other unnecessary work. As a consumer it is very frustrating to have a vehicle that is clearly demonstrating the same issues as previously recalled vehicles but does not fall under that recall. We have reduced to only driving this vehicle as necessary and no longer use it to Transport our two young children as we fear greatly for their safety.
The contact owns a 2010 Volkswagen Routan. While attempting to start the vehicle, it would not start. The contact had to make about ten attempts before the vehicle would start. The failure occurred intermittently. The vehicle was not diagnosed nor repaired. The VIN was not included in NHTSA campaign number: 15V194000 (electrical system); however, the vehicles production date (03/25/2010) fell within the dates of the affected vehicles. The manufacturer was made aware of the failure. The failure mileage was unknown.
The contact owns a 2010 Volkswagen Routan. The contact stated that while driving at 70 mph, the windshield wiper activated independently, all the warning light illuminated, the chime sounded, the speedometer and odometer dropped to zero. The vehicle was taken to an independent mechanic it was diagnosed that the alternator failed and needed to replaced. The vehicle was repaired. However, the failure recurred. The vehicle was taken then to the dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 104,000. Updated 09/06/16
Car flashes ABS esp skid control monitor, shuts car off while driving. Goes back off, does it again.locks the car, won't start, then starts a bit later. Cooling system, heater hose issues, brake issues, cruise control shuts off randomly. Could kill someone. Internet search esp volkswagenddefect.comvolkswagen_routan_problems.htm all exactly what I have experienced since purchasing this vehicle a year ago. Afraid to drive it. Updated 04/05/2017
A D V E R T I S E M E N T S
- Fontana, CA, USA