This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Volkswagen Routan. When the contact attempted to start the engine, the ignition switch produced an abnormal winding noise. The vehicle was not diagnosed or repaired. The dealer was not notified. The manufacturer stated that the VIN was not included in NHTSA campaign number: 15V194000 (electrical system). The vehicle was not repaired. The failure mileage was 118,000.
My van shut down while driving for the fourth time. I was slowing down to a stop at a light and the engine lost power and I lost power steering and brakes. This has been happening much more frequently now than before (with 3 times in the last month). My van is not included in win module recall as the VIN is a couple of digits off. This is very frustrating and scary.
My car died while driving it at 50 miles an hour with my two kids in it! it has since died multiple times (I don't allow my children in it anymore, but it has died with me alone in it to and from the mechanics) and refused to start multiple times. We have had to have the battery replaced twice. When I had it inspected and diagnosed by my mechanic (who specializes in vws and Audi's) he told me it was a recalled part. When I brought it to the VW dealership they told me I needed to contact VW coporate to get a claim number. When I called corporate they told me my vehicle didn't quality for the recall (even though it was my car fits the model, timeframe, and diagnosis of the recall) and they refuse to honor it. This is dangerous and is going to get someone killed!
- Henderson, NV, USA
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NHTSA campaign id number: 11V151000. My car shuts off while driving it. It goes into auxiliary you need to safely pull it to the side of the road and restart it. This has occurred multiple times. Experience inadvertent ignition key displacement from the run to accessory position while driving causing the engine to shut off. An engine shutting off suddenly while driving could increase the risk of a crash.
Driving at any given time the headlights turn off and do not come on. Stop and restart car and still do not turn on. The high beams or the low beams. They will not switch on. They come on for a few seconds and then turn off. Will turn off as we are driving and we are no longer visible to other cars.
The contact owns a 2010 Volkswagen Routan. While driving 25 mph, the vehicle stalled without warning. The contact was able to restart the vehicle and drove home. The dealer was not notified and the vehicle was not diagnosed or repaired. The manufacturer was notified and informed the contact that the failure was not associated with a recall. The contact referenced NHTSA campaign number: 11V151000 (electrical system) as a possible cause of the failure. The failure mileage was 76,000.
There was a recall on the minivan Routans I just bought it is exhibiting the key fob issue. Where the car just shuts down. I'm not seeing my vehicle there at all can you assist. Not really able to demonstrate it consistently but my wife and I have seen it happen twice so far.
Car has intermittent problems starting. Not an issue with the starter but possibly ignition or electrical system. Some light online research reveals this a a very common issue with this make/model. Car will start fine one time then next it won't. sometimes it takes two tries, sometimes 15, sometimes it won't start for hours. The issue has occurred two days in a row now. VW has an obligation to put out products that can safely start and get their customers either to where they need to be or away from an unsafe situation. It's not an issue of proper maintenance, it's an issue of poor and unsafe performance.
2010 volkswagon Routan has stopped in mid traffic going 30-40 mph on a busy road. Lights and audio have flickered, then turn off. Car spontaneously starts and stops any given time in motion and standing still, and cannot be jumped to revive. Have been in the car with my children and have had it stop in the middle of the road. We have had it less than a year, completely unsafe. Told the exact recall doesn't apply to my VIN#.
The totally integrated power module (tipm) is defective causing the vehicle to stale while in-motion resulting in loss of power steering and braking and near misses. This has occurred while vehicle was in transit up to 45 miles per hour. The vehicle's dvd system stopped working. The vehicle has failed to start. Also, while making turns, from a stopped position, the vehicle has staled resulting in near misses with oncoming traffic. While starting the vehicle, the interior lights would flash while failing to crank start. The staling while in motion occurs multiple times daily. The vehicle has been to the mechanic at least 10 times since purchasing it in 2015. The vehicle has always had this problem since purchasing. The most recent visit to the mechanic concluded (2/2018) the tipm to be defective and that the Dodge/Chrysler products with the same tipm part is already recalled yet the VW sister-product is not recalled. The mechanic recommend replacing the tipm because it is a safety issue and will continue to cause staling at high rates of speed, near misses, if the part is not replaced. The cost to replace was approx. $1,500. NHTSA needs to issue a safety recall for the tipm in 2010 VW Routan.
While the car is being driven, at times the engine will cut out, leaving the car in "on" but with no engine power. We then have to pull the steering wheel (with no power steering because the engine is off) to get the car to the side of the road. We then have to put the car in park to start it again. When the engine cuts out while driving, we lose power steering and brakes so steering and stopping the car become tremendously hard to do. Extremely dangerous. This has happened 10 times to us in the last year. There is a recall from 2011 and an extension to that recall in 2015, for the same make/model/year I have. However, VW has told me recalls are VIN specific and not enough people who have the same build as me have complained, for them to issue another extension. VW recall #28hi & NHTSA id#15V194000 - I'm having the same exact symptoms, but no help from VW because my VIN does not have a "recall" tag for this issue.
The contacts owns a 2010 Volkswagen Routan. When the contact opened the driver's door, snow fell onto the power window switch. After the contact cleaned the snow off the switch, she later smelled a burning oder coming from the door. The contact attempted to use the window later in the day, but the window failed to go down. The contact checked the fuses and other components on the vehicle, but could not find the cause of the failure. The contact felt that water from the melted snow caused the failure. The vehicle was not taken to a dealer and the manufacturer was not contacted. The failure mileage was 148,845.
Esp ABS light illuminates while car is in motion and the car will not shift out of gear when stopped as if the break is not detected. Have to shut car off in the middle of traffic or drop of lines and turn back on several times to clear error and get shifter to shift to drive gear. Used snap on reader to check codes and does not recognize car as VW, instead it pulls up Chrysler town and country. Tried to replace a break light module, the part was actually for a Dodge neon. (I am only owner, bought van brand new). Symptom came back after two days. Code reader cannot find anything causing code trigger. Also key doesn't always work in ignition switch, must sometimes try to turn on 3 times. This has occurred since purchase. Amazed at all these safety issues and yet VW does nothing. $34,000 car and I am going to have to replace it already. Only 66,000 miles on the car. Transmission rebuilt by VW at 12,000 miles, rotors changed at 9,000 miles, motor parts rebuilt at 35,000 miles. Car burns 6 quarts of oil every 4,000 miles. Van doors will shut on kids even though they are supposed to stop when something is in the way. Worst car I have ever bought, and VW doesn't care to resolve all these issues customers have.
Van warning lights come on without notice; when driven instrument panel lights flicker and dim, audio system cuts off and on while driving. Was taken to dealer and had tipm was replaced and issue still persists.
Battery continues to die even after being tested as well as the alternator being tested. Both are tested as working. Slow discharge causes batter to drain. Car will not start and lighting bolt on console illuminates. Now have to carry a jump charger to start vehicle
Volkswagen Routan 2010 will turn off while in motion, on highway, street, or when stationary. Car is an automatic and will not adjust to the proper gear when driving. When in drive the car will act as if it is in neutral and roll backwards and will not kick into first gear. The electronic system never works properly and is constantly needing new batteries very few months. This car is unstable, unsafe, and unreliable! the Volkswagen Routan 2010 needs to be recalled immediately!
Our van has stopped without warning while driving it (in motion on a side street and has felt like it might stop on the highway) and it now won't start after fixing both the battery and starter. There are no warning lights on and for some reason the VIN is not included in the recalls that have been active for other 2010 Routans with the same problems.
A D V E R T I S E M E N T S
- Houston, TX, USA