This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The 2010 Volkswagen Routan will randomly shutoff. The vehicle has shutoff with and without auto-start and while parked and while in gear moving. There is no indication of a problem. During a failure, the keyfob is in the on position and the drivers electrical display goes blank with no indicators. To restart, the keyfob is rotated back to the off position and then to start. The vehicle will operate normally until the next failure which could be minutes, hours, days.
I have Volkswagen Routan 2010 the car won't start I leave the car for 2 days and now I went to start the car the car don't want to start no crank no power I have to start the car with the jumper cables I have replaced the starter and I test the battery and I test the alternator which are all working fine I don't know what could be the problem I start the car again today and don't want to start now I'm going to change the battery and see what's happen. I am already tired of this car I recently bought it everything is fine with the car but won't start don't do me any good I don't know why I bought this kind of van many people was telling me don't buy Volkswagen go with Honda Odyssey or Toyota sienna with the Volkswagen is my worst experience.never again.
Contacted orlando Volkswagen South 5474 S. orange blossom trail orlando fl 32839 (866) 318-7865 (407) 581-0665 https://www.orlandovwsouth.com was told they do not do the recall. Contacted dealer in 2015 and now with no remedy. When driving the car will turn off and lose all power. Has happened 10 to 20 times and is very dangerous.
The contact owns a 2010 Volkswagen Routan. The contact stated that the vehicle would fail to start up after multiple attempts. The contact also stated that while driving at various speeds, the vehicle would stall and then independently restart with several warning lights illuminated. Upon investigation, the contact linked the failure to NHTSA campaign number: 15V194000 (electrical system) however, the VIN was not included. The manufacturer was informed of the failure and confirmed that the vehicle was not included in the recall. The contact then spoke with J. bertolet Volkswagen (555 pa-61, orwigsburg, pa 17961) where she was informed that the vehicle received the free recall repair prior to her owning the vehicle. The vehicle was not repaired. The failure mileage was approximately 202,000.
I was driving home from work approx. 30-35 miles per hour and my van died. I lost power steering and brakes. Luckily I wasn't seriously injured. There was no warning. No service engine light. Within a span of less than 2 years ive already replaced the fuel pump, the battery, and the alternator is still new and under warranty. The ignition/power windows fuse constantly needs adjusting so I can roll my window up or down. All the dash lights come on randomly as well. Sometimes the windshield wipers would come on. Never had a vehicle die on me while driving due to manufacturers issues. After reading other consumer complaints about the same issues im very confident its the tipm. Some complain that this costs people $1 000S on a chance that you can get a couple more years out of it. The van wants to turn over and continues cranking when key fob is in ignition but doesn't turn over. I cannot get it to start at all.
When car is running, either in park or drive, the engine cuts out. We must wait 30 sec to restart. It will then restart. This action happend both when the car is in park and drive. The action happened once in our driveway and once coming out of a carry out driveway.
The electric rear sliding door has become stuck shut and no power goes to the door. The key becomes stuck and the ignition and are unable to remove it. There have been recalls for the same make and model with these issues, but there are no recalls for these issues tied to our VIN.
Drivers side sliding door will not open. I've tried all kinds of ways to open it and it will not budge. Also, when driving, car shut off with no warning.
Every once in a while the car does not start, everything works including the windows, lights but engine does not start. I have had battery, alternator, and starter replaced, and it is still doing it. Hard for repair shop to diagnose because it doesn't do it when it's there. Most of the time it finally starts after about 8 to ten times of periodically turning the key. The vehicle is stationary when this happens.
Recall: 11V151000 / 28G1/U8 I almost got into at least 3 times a big accident, as engine shutting off suddenly while I'm driving. This happens anywhere: Highway ; intersections, and in heavy traffic. After inspection by a Volkswagen specialist at 'E&C auto repair'. fernando conclusion: Engine shutting off because they have a problem with the electrical system ignition switch. This is a safety problem under Volkswagen's recall. Driving this vehicle is an incredible threat to the public road. The driver, passengers, and the surrounding traffic participants are exposed to a safety risk. Based on information on campaign 28G1/U8 (manufacture date from October 2009 through June 2010), my vehicle (manufacture date: March 2010) is qualified for repair under a safety recall. Please provide me authorization number, for a local dealership, to be done safety repair
It turns on all the lights on the dashboard saying it needs auto assist service there is no problem with it the dealer cannot take care of it because they don't take care of Volkswagen Routan no more
The engine stalls as the vehicle is driven and it locks the steering wheel. This happens while car in motion, noticed a previous recall for this issues however it seems to be happening again and I don't think my VIN was included in recall.
Started having a key fob issue around 80K miles. Ignition would not turn off correctly causing battery to drain. Spoke with VW informed me no recall. Issue escalated to the point that the key fob will randomly eject from the ignition while the car is running and in motion. Sometimes the car will lose power and have to be pulled over and restarted. Obviously this is not safe while driving down the highway.
The engine stalls as the vehicle is driven and it locks the steering wheel. This happened about 8 times within the past 24 months. We discovered that 12,000 and more Routan 2009 and 2010 have been recalled for the same problems with some fatalities reported due to this defect: Ignition moduls and electronic moduls. VW and GM-Chrysler are not supporting the VW. Dealer repair/replacement as my VW Routan seems not having been tracked down during initial recalls.
Vehicle has failed to start on multiple occasions. The vehicle has been to the dealership as well as other repair shops on several occasions. No one could diagnose the issue since it was occurring intermittently. We have had the battery and starter replaced in hopes of correcting the underlying issue. The car has also stalled once while slowing down. The various lights on the console flashed and the dvd player quit working after this episode. After online research we now believe it might be an issue with the tipm and will have this tested.
The key on my vehicle (2010 Volkswagen Routan) has gotten stuck in the ignition switch while parked and has also gotten stuck on start (causing the engine to crank consistently). My vehicle has an open recall for an ignition switch problem so I took it to my local dealer (gerald jones Volkswagen in augusta, Georgia). I was told that they could not help me because management refuses to purchase the parts for my vehicle due to the cost of the parts. They said I would have to take my vehicle to another dealer 1-2 hours away. I am now having a difficult time getting my vehicle repaired due to the distance.
I believe the ignition switch is faulty but my VIN does not come up under the ignition switch recalls (15V194000 or 11V151000). One time when accelerating up a bumpy hill going about 40 mph on a highway, the vehicle shut off and power steering was not available. I was able to maneuver to the side of the road and turn it off, put it in park, and turn it back on. Another time on a flat bumpy road, accelerating at about 35 mph, the vehicle shut off again with no power steering available. I again pulled over, put it in park, turned it off and then restarted it.
The car intermittently dies, sometimes when hitting a bump. Traction control lights up, engine shuts down, and of course, power steering gone. This has been happening for 3-4 months. Most recently, the lightning bolt safety light lit up, which relates to a electric throttle control light, or etc. That disappeared, then the check engine light lit up. That also disappeared. The ignition key inadvertently moves into the off or accessory position, the engine will turn off, which will then depower various key safety systems including, but not limited to, air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash. Electrical system ' ignition ' switch
This complaint involves a well-maintained minivan with 65,000 miles and an engine that quits unexpectedly while in motion, disabling the power steering and brakes. As described in the defect notice (part 573 filing), published 3/1/2011 and amended 5/10/2011, citing recall code 28G/U8, this minivan falls within the applicable VIN range and build dates however, Volkswagen refuses to cover the repair under the recall. The problems with the vehicle began approximately six months ago when the engine quit numerous times, mostly when stationary, right after starting, but twice when in motion in freeway traffic. In all cases, the key was untouched and remained in the on position and the dash lights remained on. Likewise, in all cases, after jiggling the key, the vehicle restarted and ran normally. About four months ago, a new problem surfaced whereby the engine would not start until we wiggled the key for between two and twenty minutes. Most recently, at the end of a trip, the vehicle will not shut off. The engine continues to run, even with the key removed. This problem prompted us to deliver the car to our local VW dealer on 12/26/2018 and their diagnostic notes include 'found internal separation of win module.' Their estimate is for replacement of the recalled item, the win module. It seems clear that the problem with this vehicle, and the part needed, both mirror exactly that which is detailed in the part 573 notice and as such, should be included in the covered repairs. Moreover, it is evident that the manufacturer did not accurately assess the extent of the defective vehicle range. I encourage the NHTSA to intervene and force this manufacturer to properly ensure the safety of those driving in, or around, these vehicles.
A D V E R T I S E M E N T S
- Simpsonville, SC, USA