This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I received a recall notice for the takata sdi driver frontal airbag in April 2016. I have been in contact with volkswagon several times over the last year and am always told that the parts are not available. The information on your website indicates the seriousness of the defect and am concerned about my safety should I have a car accident. I understand the recall is massive, as I understand the problem is if the airbag deflates it could cause serious injury or death. I am filing this complaint as I think a year of waiting is in excess and should have some urgency place on have the issued resolved.
I was notified of the recall on my vehicle in February 2016 and I have tried multiple times since then, since the first week I received the notification, to have this repaired. I was told by three different dealers that they didn't have the parts. I contacted Volkswagen usa headquarters and was told that no parts are available. I filed a complaint with Volkswagen but that went nowhere. My complaint was "noted". I asked local dealerships as well as Volkswagen usa for a loaner vehicle until they can fix my recalled airbag(s) and I was told they don't do that. I also filed a better business bureau complaint on 8/1/16 and that was dropped. When Volkswagen responded to my BBB complaint, the response was that they have reviewed the service history on my vehicle and there is nothing that requires attention at this time. I have tried to go back to locate my complaint and the response I received, but the link in my email says it is no longer valid. The customer rep at Volkswagen headquarters that I spoke to told me not to worry about the airbag because no one in California has been injured from the faulty airbags. I don't want to be the test dummy when the airbag on my car fails. I don't care that no one else in California has been injured by a VW airbag. What if I am the first? the fact is it is recalled for being a deadly safety hazard and VW has done nothing to fix it or offer a safe solution in the mean time. If they can't replace it because parts are not available, then they should be offering me the safe solution of a rental or a loaner.
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The VIN was unknown. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received a recall notice for NHTSA campaign number: 16V078000 (air bags). The parts needed for repairs were not available. The contact believed that the manufacturer exceeded a reasonable amount of time to provide the recall repairs. The dealer and manufacturer were contacted. The contact stated that the manufacturer denied the buy back request and refused to provide a loaner. The vehicle was not repaired. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall I have a bad air bag on drivers side.I cannot get it fixed no one has the parts.I have been waiting since 4/2016. My life is in danger daily like playing russian rullette. I need this fixed.isnt anyone held accountable for this?
- Lehigh Acres, FL, USA
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Takata recall. The contact owns a 2014 Volkswagen Passat. The contact stated that the clock spring switch failed and caused the air bag warning indicator to illuminate. The contact stated that several electrical features on the steering wheel were no longer operational. The vehicle was not diagnosed or repaired. The vehicle was not included in NHTSA campaign number: 15V483000 (air bags). The manufacturer was not notified of the failure. The approximate failure mileage was 40,000.
It has been over a year since the recall was issued, and I have been unable to get VW to repair my vehicle. I have contacted multiple dealerships. They all say they don't have parts and they have no idea when they will ever get parts. My vehicle is currently unsafe to drive but I have no way of fixing it. I have talked to local VW dealerships and the main VW America office. They are unwilling to provide a loaner or replacement vehicle.
Takata recall. The contact leased a 2014 Volkswagen Passat. The contact stated that the dealer made no mention that the vehicle was included in NHTSA campaign number: 16V078000 (air bags). The contact was unable to determine when the manufacturer would supply the parts. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect....updated 05/17/17 the consumer stated the airbag was replaced in April of 2017. Updated 08/15/2017
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
Takata recall. The contact owns a 2014 Volkswagen Passat. The lessor informed the contact of NHTSA campaign number: 16V078000 (air bags). The part to do the recall repair was not available. The contact was concerned that the part for the recall repair was not available. The contact stated that the dealer and manufacturer were unaware of when the part would be available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000(air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer stated for months that they would call the contact when the part became available, but the contact did not receive a follow-up call. The interim recall notice did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
Takata recall. More than one year since the recall. I leased the car from Volkswagen, requested a return/refund - or at least cancel the lease. No response.
Takata recall - my automobile has been recalled for over a year. After approximately 1 year of the NHTSA website indicating that the repair part was not available for my vehicle, I discovered today on the website that the part is finally available for my vehicle. Upon contacting my local VW dealership, I was notified that the part is in stock; however, VW has placed me in "group 6" and that notwithstanding the part being available for my vehicle on the NHTSA website, VW has instructed the dealership to only repair cars in groups 1 through 4. I was told that I must wait until at least September, 2017, for the part to become available, which will be approximately 19 months since the initial recall. It is unacceptable that I have been driving an unsafe vehicle for such a lengthy period of time, and now that the part is available to fix my vehicle, I am not allowed to obtain the fix.
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the remedy was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The VIN was unknown. The contact had not experienced a failure. VIN tool confirms parts not available.
There was a recall warning. I checked the website and it said that my vehicle was affected. Feb 9 2016. But I have never heard anything from the manufacture about remedying the situation.
Takata inflators I found out today at the VW dealership where I leased my car that my vehicle is under recall for takata airbags. I have a month left on my lease, and I was going to purchase the car. The salesman told me that " there isn't a fix yet". what does that mean? VW never notified me of the recall. I am very concerned because it is the driver's side airbag in question. I am on the interstates every week as I am in sales. What recourse do I have except not buy the vehicle.
A D V E R T I S E M E N T S
- Vernon, WA, USA