This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. Received letter April 2016 that driver's airbag might kill me in case of a crash. Spoke to lizbeth L. region case manager, 5/27/16 case #160498364. She sent me letter & follow up phone call. I wanted out of my lease because I can't go on a trip if I get in an accident. Received another call and E-mail 6/6/16. I was informed of a denial in my request. I was offered nothing for my safety such as a new car lease with proper air bag equipment. Acura dealer offered my friend a loaner car because of their recall. I got nothing!!! safety should be a priority & not wait for a driver to get killed before they do something for the consumer. There should be a class action suit. Thank you
Takata recall. Hi I received a letter in the mail about the takata recall. After describing the defect, it says there are not parts for this safety defect. I called VW and told them I'd like to turn the vehicle if they cannot repair it promptly. VW said they do not have parts and are not sure when they will have them. They submitted my request for a vehicle buy back for internal review and then denied it without explaining why. I requested a report outlining why they rejected my request and VW said they would not provide that information. I asked them to provide me with a written notice saying they would not provide me with the information related to my rejected claim, and they said they would not do that in writing. VW told me that my only option would be to "seek something outside of VW." The reps said that the cars are safe to drive and that I should not be concerned. I explained that I had read that 10 people have been killed and that I would like to avoid being number 11. They responded that I would have to wait until the warranty repair is made even though they have no idea when that will be. I have lost all faith in the car and the company. My confidence in this car is completely shaken and I am fearful of driving it. I would like to have them repurchase the vehicle or at least provide me with a safe rental car until they can replace the airbag. Your help in obtaining redress to this issue would be greatly appreciated.
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign numbers: 16V078000 (air bags) and 16V171000 (electrical system). The dealer was contacted and they were unable to determine when the parts would become available beyond a reasonable time frame. The contact was unable to determine when the vehicle would be repaired. The manufacturer was contacted and was unable to provide a specific date or time frame that the dealer would receive the parts. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. I am in a 3 year VW Passat lease, and I currently have 16 months left. I am moving to the us virgin islands and wanted to purchase my vehicle. I called VW credit, they told me I must purchase my vehicle through my dealership. I went to the dealership who notified me of the takata airbag recall (said VW credit knew and should have notified me, but they failed to do so) and they could not purchase my vehicle nor could they help since there was no remedy for the recall. They offered me a new lease with a more expensive car, not one of equal or lesser value. I declined, the VW dealership told me to contact VW credit for resolution. I contacted VW credit who told me there was nothing they could do and I must call VW of America. I spoke with VW of America, explained my predicament and was assigned a case manager. I explained to the case manager that I was moving to the virgin islands and needed a new vehicle since the one I had was recalled and could not take my current leased vehicle to the usvi. They asked if I wanted to buy the vehicle I was leasing, I told them no, as it's unsafe, they said there was nothing they could do. I asked to be relieved of the vehicle, they told me they would not relieve me of my vehicle since I had not driven 36K miles or reached 3 years, there was no proof that the vehicle was unsafe as it is "still under warranty." I received a letter saying that I could go to mediation with the BBB since VW of America did not solve my problem. The BBB told me I was ineligible for their services because it was a recall & different conditions must be met. I am being forced to drive an unsafe vehicle or take a loss of over $4,000. Driving is unsafe, but I cannot afford to end my lease or pay the $4K payoff quote. I have 16 months left and bringing my vehicle to the usvi only puts me in more danger as the climate is humid - see NHTSA info.
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Oakdale, NY, USA
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Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 06/29/16 updated 07/06/16.8jb
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Takata recall - I bought this vehicle for safety and I'm very disappointed that there is no fix or eta on one at this time. This is a breach of contract and I don't feel safe driving this vehicle anymore. A loaner program, at the very least, should be in place. This is appalling that no mind is paid to the safety of owners and VW just expects us to just sit back and wait for "another letter" but drivers can die if the airbag deploys.
The contact owns a 2014 Volkswagen Passat. The contact stated that the recall notice for NHTSA campaign number: 16V078000 (air bags) was received in February of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
I received a takata sii driver frontal airbag recall notice indicating the the driver airbag inflator could potentially rupture if the vehicle is involved in a crash which may result in serious injury or death. Vwoa does not have a solution or a replacement part for affected cars. I contacted my local dealership (santa barbara VW) and spoke to the service manager, steve ross about providing a loaner vehicle free of charge until the recall was resolved. The service manager refused to provide me a loaner and told me to call VW customer service. I spoke to eugene (5/18/16) @ VW customer service requesting a complimentary loaner (Honda is providing complimentary loaners) and he was not able to assist me. When I asked to provide evidence to support that the recalled takata airbag in my 2014 VW Passat was safe eugene at customer care was not able to confirm (asked him repeatedly) that the recalled airbag in my vehicle was safe even after I recited line by line, that the recall letter indicates that the takata airbag represents a safety hazard. I respectfully request that my local dealer provide me with a suitable loaner until this issue is rectified as it represents a clear and present safety hazard.
Takata recall. I was notified of the recall a couple of weeks ago. I am not able to drive my vehicle because of safety issues. Luther westside Volkswagen in St. Louis park, Minnesota, where I purchased the vehicle, can't fix the safety defect 'due to no parts.' I asked the dealer for a loaner car and was advised it wasn't available and was advised to call Volkswagen of America. I also will call the dealer's manager on Monday. When I purchased the VW, I traded in a Toyota because it had takata recalls on it. I purchased the 2014 VW because VW is known for its safety. I advised the VW dealer that I had not driven my Toyota in over a year because of air bag recalls and needed to get a new car because of the safety recalls. 6 months later, VW issued a recall. VW should have known not to use takata air bags in a 2014 model, as it appears issues have been ongoing with takata air bags for a good 10 years. The dealer did not mention that the same defective air bags were in the 2014 VW Passat. I need a different car without takata air bags or a loaner until the parts are available to fix the safety problem. My car was also inspected in Florida and I understand from the Toyota recall that vehicles that have been in Florida may have priority and I would like to get priority repairs.
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags) however, the parts to do the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts unavailable.
Takata inflators. I just received my recall notice from VW and here we go again with VW. I have a 2014 tdi, which is in litigation with the epa, value of the car has plummeted. Now I have this takata defect, which there is no fix by VW yet. Eleven people have been killed and they want me to continue to drive this loaded gun and make car payments. There is no ergency by VW based on the recall notice, since no VW's have been in an accident that the takata air bag caused a death per their letter, yet. What is your life worth"??? lets play russian roulette. Want to play VW" I have a friend that had a 2014 accura SUV that had this takata inflators and her dealer called her in and made a great deal on a 2016, with no money exchanging hands, and keeping the same note balance and payments. What a dealership!
I just recently purchased this 2014 VW Passat from Nissan and they did not reveal all the recalls on this vehicle! I'm really dissatisfied with the Nissan dealership as I feel this is being deceitful, not to mention very unsafe for me and my family. Dishonest!!!!! to say the least!
Takata recall my car cannot be replaced with new parts as the parts are not available now. However, I am not comfortable to keep driving the car with airbag issues. I contacted to both the local dealer and Volkswagen to seek for a loner car before my car gets fixed. But both them refuse to privde a loner car.
Takata recall I have requested a loaner vehicle as well as being let out of my lease due to the fact that Volkswagen does not have replacement parts available. I feel this is unfair to put me in a situation where I have to use my own discretion to drive the vehicle, just going by the notice that was mailed to me. How am I supposed to use my discretion if I don't know if my car is preforming properly? I have requested to be let out of my lease and Volkswagen has denied my request. I now have to continue making payments for a car that potentially should not be driven.
We received a recall letter from VW (NHTSA: 16V078, recall 69M9) alerting that our car contains a potentially lethal takata airbag. The letter said that VW would be in touch when replacements were available but did not specific when any time frame or financial remedy. My local dealer's service center also had no information. Customer service at VW was unable to tell me if a fix would take weeks or years. This means I am left with a a car that is not safe to drive and no timely recourse or even information.
Takata inflators, airbag inflated on it's own while turning left into a parking lot and caused my wife to loose control and hit a stationary object-sign pole causing major damage ($8,000) to this vehicle. Vehicle in repair facility for almost 2 months awaiting replacement airbag and seatbelt part from VW. Airbag inflated and seatbelt locked up on passenger side.
A D V E R T I S E M E N T S
- Boca Raton, FL, USA