This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Volkswagen Passat. The contact stated that the recall notice for NHTSA campaign number 16V078000 (air bags) was received in February of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure. Updated 09/06/16 updated 09/08/16
- West Hempstead, NY, USA
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Takata recall my vehicle is on the recall list for the driver side takata air bag recall. Volkswagon never contacted us about it, that we were driving a car with the faulty air bag, volkswagon did instruct their dealers to not sell the 2012-2014 Passats and had them remove them from their lots, but are ok with their customers driving them. I contacted VW, to opt out of my lease early with no penalty, I only have 6 months left on my lease. But they refused it. I am appalled my family's safety is not a concern from this company. Weren't they supposed to notify their customers with a written letter? there is no fix for the problem, I understand that, but they aren't even trying to ease the fears or inform their customers of the potential hazards of driving these vehicles.
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. The VIN was not available. VIN tool confirms parts not available.
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. Although I received the VW recall notice in April, 2016, they still claim that they do not have parts to fix this recall, and will not give me a date when I can expect this recall to be fixed. Since this is a serious safety issue, the lack of response by VW is very concerning to us.
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the remedy was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was unavailable. Parts distribution disconnect.
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 09/28/16 updated 6/18/18
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 08/04/16
The contact owns a 2014 Volkswagen Passat. The contact stated that the recall notice for NHTSA campaign number: 16V078000 (air bags) was received in April of 2014. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
2014 Volkswagen Passat. Consumer writes in regards to vehicle fuel line odors and airbag recall issues. The consumer received a recall letter regarding a fuel problem, two weeks later. Also, the parts for the air bag were not available.
Takata recall. Received letter April 2016 that driver's airbag might kill me in case of a crash. Spoke to lizbeth L. region case manager, 5/27/16 case #160498364. She sent me letter & follow up phone call. I wanted out of my lease because I can't go on a trip if I get in an accident. Received another call and E-mail 6/6/16. I was informed of a denial in my request. I was offered nothing for my safety such as a new car lease with proper air bag equipment. Acura dealer offered my friend a loaner car because of their recall. I got nothing!!! safety should be a priority & not wait for a driver to get killed before they do something for the consumer. There should be a class action suit. Thank you
Takata recall. Hi I received a letter in the mail about the takata recall. After describing the defect, it says there are not parts for this safety defect. I called VW and told them I'd like to turn the vehicle if they cannot repair it promptly. VW said they do not have parts and are not sure when they will have them. They submitted my request for a vehicle buy back for internal review and then denied it without explaining why. I requested a report outlining why they rejected my request and VW said they would not provide that information. I asked them to provide me with a written notice saying they would not provide me with the information related to my rejected claim, and they said they would not do that in writing. VW told me that my only option would be to "seek something outside of VW." The reps said that the cars are safe to drive and that I should not be concerned. I explained that I had read that 10 people have been killed and that I would like to avoid being number 11. They responded that I would have to wait until the warranty repair is made even though they have no idea when that will be. I have lost all faith in the car and the company. My confidence in this car is completely shaken and I am fearful of driving it. I would like to have them repurchase the vehicle or at least provide me with a safe rental car until they can replace the airbag. Your help in obtaining redress to this issue would be greatly appreciated.
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign numbers: 16V078000 (air bags) and 16V171000 (electrical system). The dealer was contacted and they were unable to determine when the parts would become available beyond a reasonable time frame. The contact was unable to determine when the vehicle would be repaired. The manufacturer was contacted and was unable to provide a specific date or time frame that the dealer would receive the parts. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. I am in a 3 year VW Passat lease, and I currently have 16 months left. I am moving to the us virgin islands and wanted to purchase my vehicle. I called VW credit, they told me I must purchase my vehicle through my dealership. I went to the dealership who notified me of the takata airbag recall (said VW credit knew and should have notified me, but they failed to do so) and they could not purchase my vehicle nor could they help since there was no remedy for the recall. They offered me a new lease with a more expensive car, not one of equal or lesser value. I declined, the VW dealership told me to contact VW credit for resolution. I contacted VW credit who told me there was nothing they could do and I must call VW of America. I spoke with VW of America, explained my predicament and was assigned a case manager. I explained to the case manager that I was moving to the virgin islands and needed a new vehicle since the one I had was recalled and could not take my current leased vehicle to the usvi. They asked if I wanted to buy the vehicle I was leasing, I told them no, as it's unsafe, they said there was nothing they could do. I asked to be relieved of the vehicle, they told me they would not relieve me of my vehicle since I had not driven 36K miles or reached 3 years, there was no proof that the vehicle was unsafe as it is "still under warranty." I received a letter saying that I could go to mediation with the BBB since VW of America did not solve my problem. The BBB told me I was ineligible for their services because it was a recall & different conditions must be met. I am being forced to drive an unsafe vehicle or take a loss of over $4,000. Driving is unsafe, but I cannot afford to end my lease or pay the $4K payoff quote. I have 16 months left and bringing my vehicle to the usvi only puts me in more danger as the climate is humid - see NHTSA info.
The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- West Hills, CA, USA