This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When vehicle reaches 30-40mph, there is a loud rattle sound on the driver side of the vehicle. Sounds as if pipes are loose under the hood or under the car. The rattle sound happens during acceleration randomly at any speed. The sound is reduced when in sport mode and does not make rattle from 0 to 30-40mph, but does make the rattle sound during acceleration. During my research I've noticed there are a ton of my same model vehicle that are having the same issue. I took the car to the dealer two weeks after my purchase to have if checked out, the mechanic brushed me off and said it was normal. My brand new car should not should like pipes are loose and rattle during acceleration. Its really embarrassing and I hope this does not cause a safety issue in the future.
2019 Jetta SE automatic transmission I have been having issues since I purchased my Jetta in January 2019 it seems like my car has a serious lag. I was driving and went to make a left turn and as I was accelerating out of the turn the car wouldn't go for a little while then it shot off.. I noticed that it does it when I slow down also it have very slow response time with the acceleration. It doesn't it every so often. Maybe about once or twice a week also when the 'auto engine turn off' is engaged the car lags and sometimbes doesn't want to go.. sometime I have to turn the car off and back on. Or shift it out and back into gears at red lights or drive through I take it to the dealership savannah Volkswagen and they say they can't find a issue or a fix. I honestly don't feel safe driving the car.. especially with my kids
Around 35 mph, I hear a grinding noise (not exactly sure where it's coming from). I did call the dealership but was told this is normal. Seems like I'm not the only one.
The same day I drove the vehicle off the dealer's lot, it shut-off on me three times; once on the New Jersey turnpike and twice at a stop light. The first time at the stop light, I was waiting for the light to turn green. The second was coming to a stop. Further, I was unaware the vehicle had shut-off until I took my foot of the brake and placed it on the accelerator. It shut-off a fourth time the following weekend while in the middle of a four way intersection. Each time, the info center in the dashboard stated, "place the gear shift in park and manually start the vehicle."
Jetta 2019 makes a grinding noise when putting the gear on reverse(manual car). Even if stationery for more than 3 seconds it makes a grinding noise. There is something defective on the car that the dealership is hiding from me. I dont feel safe driving the car knowing its defective
- Henderson, CO, USA
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2019 Volkswagen Jetta gli 35th anniversary edition 6 speed mt odometer: 408mi built 12/2018 in Mexico vehicle intermittently stalls when coming to a stop with no cel. The dealership was unable to recreate or diagnose the malfunction because it's occurrence is intermittent and there are no codes left in the ECM or tcm.
While either stationary or in motion, and no matter where the vehicle is, there is a pronounced rattling that comes from the front passenger side door, and occasionally from the driver's side as well, when the radio is turned up to an enjoyable volume. This is a potential safety hazard as it's a rather irritating phenomenon that distracts the driver while operating the vehicle. I suspect this rattling is due to a lack of sound deadening or other form of noise insulation inside the doors. This notion is further supported by considerable road noise caused by the apparent lack of sound insulation in the floors as well.
All issues written here have been happening since day of purchase, as of June 2018. VW currently denies issues and claims reports are of normal operation of vehicle. I love this car I just want VW to provide a fix. Vehicle has a continuous grinding noise coming from behind engine area when vehicle is in motion accelerating from 27- 30mph after that it subsides. Sounds of grinding depends what drive mode your are in. Eco has the loudest noise. Many other reports suspect transmission problems. Vehicle while stationary has a strange noise coming from the front left engine area that sounds like a rotation humming grind noise, usually occurs after vehicle was in motion and then stopping at a red light. Vehicle while in motion blind spot monitor on driver side mirror lights up during bad weather even when no vehicle is present in blind spot. Also, can happen when there is no bad weather. Vehicle while in reverse during rain if equiped with drive assist will automatically break stop for you while no vehicle is present. Winsheild wiper blades leave streaking marks into windshield that doesnt go away. Paint also easily chips when pebbles from highways hits the hood of the car. I have taken the vehicle to VW North hills 1cochran pittsburgh pa they stated they do not know about the grinding noise, and it was most likely the turbo charge engine. They also investigated the blind spot monitor stating sensor is dirty just needs cleaned. That's also false becuase after VW North hills 1cochran cleaned it on a clear sunny day as I left the dealership the blind spot monitor came on intermittently. This vehicle at time of report has 23000 miles on it has it drives a lot of highway. Risk of vehicle accident while accelerating usually between 30-80mph with known issues are high. Please investigate.
At complete stops (6 speed manual transmission) occasionally the engine stops. It has happened countless times while in traffic. Engine turns off but everything electronic is still operating. Was at a stop light and light turned green. Engine turned off and had to start the vehicle up in heavy traffic.
While in neutral, the engine shuddered a little and then cut off. This has happened multiple times. Most recently I was stuck in the middle of an intersection while I had to restart my car.
2019 Jettas with a production date before January 2019 have trunk lids that need to be pushed all the way back or you risk having the trunk lid fall on your head causing possible injury.
On very cold days (below 10 degrees F), the car does not produce heat. My wife drove it 20+ minutes without the temperature gauge ever moving. This problem poses a safety threat because of inability to defrost the front windshield, and threat of hypothermia. The dealer acknowledged the issue as a common problem but did not do anything to correct the problem because they were unable to duplicate the problem on significantly warner days.
All sensors including airbag and ABS reported errors. VW representative over the phone said it does not sound safe to drive. Dealership claimed no issues found with the vehicle. Rattling sound which is persistent after VW installed a software update for a known issue with the transmission shifting gears. While the engine running and changed from park to reverse, the car rolled forward and transmission would not respond to attempting to accelerate. Vehicle rolled into a pole which stopped it from moving forward while in reverse. All photo and video documented. Volkswagen claims this proof does not matter because 'there is nothing wrong with the vehicle. There is also a residue from manufacturing on the windshield which they have attempted multiple times to remove, and the issue is still persistent. They refuse to replace the windshield or admit the problem is from manufacturing. Multiple trips to have the vehicle serviced and continued to be told 'nothing is wrong' and my documented proof 'does not matter'.
The person on the other end of a phone call made via cars bluetooth and carplay, will hear an echo of themselves. The dealership replaced the radio, but the issue remains.
My brand new vehicle has been stalling. Engine struggles to turn on after electrical system is down. Vehicle states that the air temperature control sensor is malfunctioning and vehicle completely stalls w/O power. Engine fails. Electrical fails.
1. 1800 miles-transmission fluid leak, the service people told me it was a known problem with 2019 Jettas, repair took 2 months 2. heater doesn't blow out warm air when traveling under 40 mph, even after 18 miles of driving 3. grinding/croaking noise like a frog at 28-30 mph and again at 40 mph 4. brakes squeak 5. trunk falls on my head unless I push it all the way up per owners manual addendum
Since day one of ownership, the front speakers on my 2019 Jetta R-line have sounded abnormal/defective. There is a huge thread on reddit regarding this issue and is apparent upon all trim levels. This rattling sound is exponentially more noticeable on the front passenger side. You can notice this defect during any genre of music if the correct frequencies are apparent in the song you're listening too, the rattle gets louder if your volume is over 50%. I took my car to the dealership to have them document this widespread concern. Both the service advisor and lead foreman sat in my car with me and it was easy to replicate the issue using the balance/fader. The technician agreed that this is indeed a design flaw and ordering replacement components will only result in the same thing. At the end of my appointment the service advisor deemed the concern as a "normal characteristic" of the vehicle. It literally sounds like blown speakers or as if they are covered in liquid! I've only called VW customer care once about this and they refused to put me in touch with my regional VW representative. I'm planning to call them again, this is extremely disappointing as it's progressively getting worse.
A D V E R T I S E M E N T S
- Dallas, TX, USA