This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Cars front assist would alarm while driving on road like it was about to hit something then it started saying front assist not available. Sensors are malfunctioning and VW is not covering the cost to fix and telling car owners to turn off front assist when turning car on. Causes car to brake out of nowhere for no reason
Emergency brake engages while driving the car with nothing else on the road. Door locked on her and she had to climb thought the passenger side door. Received several more malfunction alerts. Took the car to my local dealership (200 mile round trip). First I was told the codes were caused by a non-VW diagnostics computer. Then, they said it was a dead battery in the fob. Then they said it was because the car was filthy. It was snowing and I had just driven over 100 miles through snow on a salted road. Of course it was dirty. But, it was clean when I left the house. They refused to do any work except to change the battery in my fob. I changed the battery in my wife's fob when I got home. I also cleaned the car inside and out. As soon as my wife went back to work, all the codes came back on. When the brakes automatically come on while driving on icy roads, this could be a major problem. Also read about a possible class action lawsuit about the brake issues and more.
Front passenger door panels rattle a lot when playing music. Makes it impossible to determine whether or not the rattling is from the door or some other safety critical component of the car
Hello on Aug 21, 2020 we purchased a used Jetta from napleton Volkswagen of sanford. At the time we asked if there were any open recalls on the vehicle and the salesperson responded no. We did a VIN search on the vehicle at your web site and we see no open recalls. We called Volkswagen corporate and they confirmed that there are no open recalls. The sales manager from the dealership has been calling almost daily, stating that we need to have the vehicle brought in for service as it is under recall and voikswagen financial will not proceed with the financing until the recall is fixed. I don't undertand why they are saying that there is an unsatisfied recall measure on the vehicle when I can't find such recall. When I asked the sales manager for the recall notice he refuses to provide it. I'm very concerned that that dealer had the vehicle in their possesion, received recall notices, marked them as complete and never actually repaired that vehicle. How I can I be sure that all recalls have not been repaired. When I as for the service history of the vehicle the sales manager says he will provide but has not.
- Winter Springs, FL, USA
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Firstly, there is some grinding noise that comes from the powertrain/ engine when the car speed increases from 24-35mph. This noise is very scary as if some metal pieces are being scraped together. When I contacted the dealer, he informed me that this normal which definitely isn't. secondly, the front passenger door rattles when listen to bass heavy music. When reported to the dealer the dealer informed me that is the way how the car door was being built. But this isn't some reason that they would give for a person buying a brand new car. Both the issues where happening since the first week after I purchased my car.
Twice now on city streets accelerating from stops to either go straight or turn left the car has kind of stalled or lost power causing potential crashes with oncoming and rear vehicles.
I have had many issues with the key fob. It is often very difficult to lock or unlock the car unless I am within 5 feet of it and the car does not respond well to the fob signal. Additionally, on numerous occasions while the fob has been in my pocket, due to the poor design of the fob, the trunk has inadvertently opened up. Not only are these issues a nuisance, but they can be dangerous if they happen while driving or in another situation. This has happened while both being stationary and while driving.
Interior trim piece below the infotainment center is defective. It bend outward leaving a 1 inch gap between trim piece and the dash. Taken to VW dealer and it is covered under warranty for defective piece.
I recently purchased this vehicle brand new and within exactly one week while driving on the freeway there was a loud pop like glass being hit. There were no other vehicles around or wind with flying debris. It turned out to be the glass between the windshield and sunroof. It cracked from one side of the vehicle to the other.
When putting my car in reverse and backing out of a spot brakes make a high pitch ringing. Also, when parked muffler/ tail pipe on the left side, it gurgles as if water is boiling in it. Car is less than a year old.
While driving about 70mph on the highway, car in motion, going straight, not turning, I hear a loud pop. The sound was similar to a gun shot. In fact, it was so loud it startled me, causing me to swerve to the left, almost hitting the car in the lane to the left of me. I frantically looked around the oustside of my car, and noticed the sound of wind above my head was loud and then saw broken glass all over the passenger seat. The sunroof had broke, and I know for sure it was no rock or outside cause. It was still daytime, and I never saw anything fly at me. There was not an overpass or bridge to drive under for about 8 miles. So, I know nothing had dropped onto and threw the window. Curious about this, I look up online 'defective broken sunroof VW Jetta 19' and find multiple stories of people having similar experiences. I guess this is happening more often with a lot of makes and models of cars, because the sunroof is a common feature put in cars nowadays and they are larger in size. Also, I found out VW is in court now for older models of their cars having defective sunroof, and they know they were poorly designed but still put them in and sold them with no disclosure to thw customer of the poor quality sunroof. This happened 12/29/19, and as of now the dealership wont fix it. VW wont fix and claim that their engineers are saying the window broke from the outside, like from a rock. These engineers are concluding this by looking at pictures. They are not investigating my car in person but by pictures sent to them. If one looks at the sunroof of my car in person you can see that the glass has broken up and out ward towards the sky not downward towards the seats, which is what a rock would do. They want me to call my insurance and have them deal with it. This is frustrating and not right of VW. I almost wrecked, so this surely could cause a death or someone getting hurt
Grinding noise from transmission when travelling at 30-40 mph. Sound is loudest in eco mode. Having the same issue that many others have stated online with the 2019 Jetta, and it sounds like VW is aware of this problem but say it's normal since all of the 2019 Jettas are doing this.
The vehicle is a 6-speed manual transmission. The vehicle will stall out when coming to a stop. Not user error, since the stalling happens when the car is in neutral - coasting to a stop. Stall out is very soft - akin to just shutting off the engine. This happens nearly every stop after running the car for about 15 minutes. This phenomenon is repeatable and extremely unsafe.
I have the 2019 Jetta sel premium that includes the beats audio system upgrade. The speakers rattle and sound blown starting at just below 50% volume. I am at the dealer and they are inspecting the issue. There are many complaints of this on public forums. It seems as if the stereo head unit is too powerful for the speakers or is improperly allocating power to the speakers instead of the subwoofer. It is definitely not right whatever the issue is. This occurs on fm radio, satellite radio or iphone apple music via carplay.
I have a 2019 VW Jetta gli and the car stalled while I went coming to a stop or preparing to turn, even with the clutch pressed and the car in neutral it happens like 5 times per day
When grabbing things from inside the vehicle through an open window, pushing your body against the door with keys in a pocket may cost the vehicle to think that you are pushing on the door lock button and hence closing the windows when you are retrieving things inside and the windows take too long of a time to sense that something is blocking the windows and hurt whoever is retrieving items.
I'm reporting a potentially dangerous situation with the 2019 Jetta. We traded in our 2016 Jetta which had a complete infotainment voice activated system. I'd say "play jethro tull" and the voice activation would play jethro tull songs. My eyes remaining on the road. Our 2019 Jetta does not have voice activation for music, just for the hands free phone. So, I must take my eyes off the road and scroll through the dozens of folders on the infotainment screen to access the folder which has the song I want to hear. I can scroll through the folder from the steering wheel to get to the song. The 32 gigabyte flash drive has several thousand songs and dozens of folders. So it's a big distraction to scroll through the folders with my eyes on the infotainment screen instead of the road. Why in the world would VW take the voice recognition for music away, and create such a dangerous driving condition?
A D V E R T I S E M E N T S
- Hephzibah, GA, USA