This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Since I have owned this car the grinding noise has progressively gotten worse the transmission hesitates to shift now about 5K miles in. I called VW about it and they denied knowing anything about the noise. VW came up with a software update for the transmission to fix this but it is apparently only for unsold cars. I find this ridiculous. The update is called 37L7, I know this information from a owner who got the dealership to update their car.
When in motion, around 35mph and 1200-1400 RPM, there is a grinding/rubbing/vibration sound coming from the vehicles transmission and/or torque converter. Issue is widespread for this model year, and my specific instance is going to be reported to my local VW dealership in the coming days.
Brand new 2019 Volkswagen Jetta making grinding/rattling noise at around 30 mph. Was told by Volkswagen dealership staff/employee member that the sound is normal for all Volkswagen vehicles of the same model as well as others. It is apparent this is a common issue among other Volkswagen Jetta vehicles based on numerous accounts online, and needs to be dealt with by the manufacturer.
The car produces a noticeable grinding noise whenever I am accelerating in both eco and normal modes. There is a grinding feeling in the pedal when the grinding noise occurs. It makes the vehicle feel unsafe. Volkswagen refuses to acknowledge the problem. I feel as though the transmission may give out at any time.
My 2019 Jetta sel officially jointed the transmission leak and torque converter noise club. Dropped it off at the dealer for oil change with 22000 miles on it. Got called that the transmission has a leak and the dealer recommends not to drive it. Bonus, parts are not ready for a week and they are all out of loaners. I was going to schedule an appointment for the famous 8 speed transmission "groan", but now this happened. One thing at a time, VW regional rep is going to call me tomorrow after calling 1 800 "fu" VW and "try" to get me a loaner. I just wanted this documented. VW better take care of this or they didn't learn from diesel gate and we will all see them in court again. Fyi.. I still have a windshield wiper clicking noise coming from the wiper arm hitting the a pillar of the car when on high. VW problems.. that's what I get for falling for that long warranty.
- El Paso, TX, USA
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There is is grinding/rattling noise from the transmission around 30 mph. Volkswagen dealership has said it was normal operation but it does not seem normal or safe.
Factory wipers result in streaking, replaced at less than 5K miles. Problem alleviated. Typical metallic grinding at low speeds, as described by other reports. Passenger led headlight ring excessively dim. Multiple sources report open recall for this, however, no sources including dealer agree my vehicle is included. Several people have pointed out my faulty headlight ring. Review of photos containing vehicle indicate headlight issue was not present at purchase. Can not confirm.
2019 VW Jetta S grinding/rattling/groaning noise from the torque converter. When I brought the car in for the 10,000 service, I told the service manager that the transmission was making grinding and groaning noises. The service manager said that they could not get the car to make the noise and it is just a normal sound, I am very concerned that further use of the vehicle is unsafe and will cause the transmission to fail while driving. Recalling or buying back theses the vehicles will help consumers avoid potential injuries and any further financial hardships.
I brought my 2019 VW Jetta R-line into the dealership for the 10000 mile service at 9471 miles. The dealership identified a "stage 3" transmission fluid leak, apparently the worst stage based on quantity and location of fluid. Minor shift issues noted during driving prior, but none isolated to specific speeds, gears, or driving mode.
1. 1800 miles-transmission fluid leak, the service people told me it was a known problem with 2019 Jettas, repair took 2 months 2. heater doesn't blow out warm air when traveling under 40 mph, even after 18 miles of driving 3. grinding/croaking noise like a frog at 28-30 mph and again at 40 mph 4. brakes squeak 5. trunk falls on my head unless I push it all the way up per owners manual addendum
Vehicle was purchased 3 days ago and has 300 miles on it. There is a consistent metallic grinding sound between 20-40 mph. Not sure what's going on. Online research indicates that this is a common issue and VW is aware but claims it's normal. It certainly doesn't sound normal.
I have noticed very regularly that there is a grinding noise coming from the torque converter when driving between 4th and 5th gears specifically in eco mode with this vehicle. I have repeated steps to reproduce the issue very time when using the shiftronic mode in the vehicle as well. This problem is not only distracting, but could also be an issue that leads to mechanical problems in the future to the transmission which leads to lowered resale value.
First, trunk of the car. It's unsafe and doesn't lock unless U overextend it open. I have been hit in my head twice before I learned my lesson. Second, transmission. It makes a grinding noise when operated at slower speeds. I am reaching 9,500 miles and noise is still there since day one. Three, the engine. I believe there is a internal defect because today I was driving a the engine oil light came on. Once I checked the oil I saw that the dipstick was clean, no oil, nada. Where has all the oil gone on a new 2019 Jetta? it sure hasn't been leaking on the ground of my garage because there is no fluids.
Brand new vehicle with 300 miles. From the day I picked it up with 37 miles, it grinds every time it acclerates into 3rd gear automatic trans. Dealership contacted, service mgr stated this is "normal" for this transmission. Also stated his hands are tied on what he can do because VW has called this "normal." He also said he is limited in what he can do at the local level because "we didn't make the car." This does not sound "normal" to me. I am concerned that my vehicle will incur long-term damage, which could lead to a significant public safety risk. It also represents a potential financial risk for myself and other unknowing buyers. The rep. Who sold me the car said he was unaware of this issue but the service rep. Was clearly aware. I am very concerned that the trail of disclosure was not extended beyond the service desk to sales and, in turn, to buyers like myself.
Since day one of ownership, my 2019 Jetta R-line has been producing an abnormal groaning/grinding noise during acceleration between 20-40 mph. I now have about 5000 miles on my car and the sound is progressively getting louder, you can feel vibrations in the pedals and steering wheel when it happens. I had the issue documented by my local dealership and filed a complaint with Volkswagen customer care months ago, still nothing has been done. It seems like everyone I've talked too who works for VW has almost been instructed to say that this is a known characteristic. There are internet pages upon internet pages of disgruntled 2019 Jetta owners commenting on this specific widespread problem, it seems to be a defect with the torque converter. Our transmissions are being permanently damaged, the resale value of our vehicle's is being diminished, and ultimately our safety is being jeopardized by Volkswagen once again.
Noticed grinding sounds from when I got the car, read online and thought it was normal. Apparently not; the torque converter issue is very common. Hopefully a recall is issued. My immediate issue :took it in to dealer for normal oil change at 10K miles, and they tell me it has a transmission leak, and the car is not drivable until its fixed. Things like this shouldnt be happening in a new car...not cool VW. Issue a buy back!!!!!!!!
Major grinding noise coming from transmission during driving, typically when going between 20-40 mph. There are numerous complaints of this defect, which the manufacturer states as normal. However, it does appear to be a defect with the torque converter that could affect the safety of driver and passengers, and shorten the life of the transmission, while also reducing the resale value of the car. I took the car to the dealer and was told that it was normal because the sound existed on all Jettas. However, just because the same safety defect appears across an entire model of car does not make it normal, it makes it widespread. There are over 13 complaints now about the VW power train, and most of them are regarding this specific issue. Please start an investigation. Also, the pdf document of vws response to this issue is not able to be viewed on your website, the link is broken or doc is missing.
8 speed automatic transmission has a metallic grinding or scraping noise when operating at low RPM's during acceleration. Specifically after the transition to 5th gear. The powertrain noticeably hesitates during acceleration when this aforementioned sound is active. It's only a matter of time before this transmission fails and leaves me in the middle of a busy intersection. It's an extremely common issue on the 2019 Volkswagen Jetta that the manufacturer refuses to acknowledge as an actual problem. They claim the scraping and grinding sound is a 'normal characteristic' of the car, which is totally nonsensical.
A D V E R T I S E M E N T S
- Middleton, WI, USA