This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
It appears that the majority and or all of the new 2019 Volkswagen Jetta's have torque converter defects. The defect causes the vehicle to emit a loud scrape and grinding noise which can distract the driver. The could cause drivers to pull over and potentially cause an accident. The new 2019 Volkswagen Jetta that I have been driving has been to the shop 3 times due to this sound the transmission is making on this vehicle. I have been told that it's a 'normal characteristic' of the car. However, this needs to reviewed by a 3rd party as properly functioning and safe transmissions do not grind or scrape as these noises generally mean that internal damage is occurring inside of the vehicle's transmission. Volkswagen allowed me to review a document stating they were aware of the torque converter issue with this car, however, they are claiming it's normal. Again, safe torque converters do not grind or scrape. Here's the id to the Volkswagen document that can be requested from VW: 32-18-01tt. The 2019 VW Jetta that I have was taken to a 3rd party transmission expert and I was told that it was a serious defect and they did not feel safe to drive the car for extended periods of time. I feel the same way, however, I'm being told by VW and their dealerships that grinding transmissions are normal and safe which contradicts reality. Grinding transmissions on new vehicles are not safe, they're defective and saying that they are normal is legally concerning. Please look into the safety and value implications of this issue for a new 2019 Volkswagen Jetta's. I am very concerned for my safety and just want the problem fixed by Volkswagen. They have refused to help me 3 times and I have been given a run around by VW regional care providers with this issue, too (it's been a terrible experience dealing with VW at trying to get the vehicle bought back for such a bad defect).
I purchased this car in early May 2018. Early on, I experienced increasing RPM when the gas was released and the clutch engaged. A slight burning smell could be detected from the clutch some of the time. However, on 3 occasions, this malfunction was extraordinary, where the engine RPM soared very high and the clutch did not seem to fully disengage. On all three incidents, the burning smell was significant. With only 5800 miles, the dealership discovered that the clutch was worn to the rivets. VW of America's response; 'operator error' ' not a warranty concern. Point of reference: I have owned / operated 8 cars with manual transmission over the past 43 years for a total of over 700,000 miles of driving. I have never needed to service a clutch under 100,000 miles of service. The dealership service department was not able to replicate this malfunction, as it only occurred a few times each month. VW of America agrees it is very unusual to have a clutch wear so quickly, but also believes it is due to the way I drive the car and not covered by their warranty. 90% of my driving is on a 30 mile (interstate) segment between my home and O'hare airport (I am an airline Pilot). I cannot imagine the deliberate effort it would take, or the pain in sitting through the kind of 'normal' clutch action it would require to wear my clutch down to nothing in just 5800 miles. VW of America gave me 30 days to accept their final offer: A reduced cost to me for the repair of my worn clutch. VW is not acknowledging that there is anything mechanically wrong with my car or the operation of the manual clutch system. There is no concern for the ongoing issue once the clutch has been restored.
The contact owns a 2019 Volkswagen Jetta. While driving 25 mph or higher, the contact heard a loud buzzing and grinding sound coming from the transmission. The contact took the vehicle to sunrise Volkswagen (931 sunrise hwy, lynbrook, NY 11563, (516) 596-5970) to have the transmission checked, but an appointment could not be made until January 18, 2019. The manufacturer stated that they would contact NHTSA. The failure mileage was 250. Consumer was told by the dealer no "repair" would be needed that they felt it is normal.
Well again my I had to take my 2019 Jetta back to lunde's in peoria, AZ. After the transmission leak was fixed in August, I noticed about a month later the car was jerking a lot and not accelerating when I had my foot on the gas pedal. ( like when you push on the gas, but discover your car is neutral and not drive.) this became very dangerous and the delay time was getting longer and longer to the point where it was about half a minute before it would accelerate. Or would be accelerating fine then mid drive or when turning, it would just stop and coast and nothing would happen when you pushed your foot on the gas other then the car revving and not moving. I took my Jetta back into lunde's (again) and they had my car for a month. They replaced the O rings, as people have mentioned on here and I was told that now VW has remade all the O rings to work and fit properly in the transmission. I picked up my car at lunde's and immediately went to get gas. I was waiting in line with the car in park & still running. When I went to put the car in drive said restart engine! so the car shut off on me! I called lunde's back and was told if it happens again to call them. Well, it did, and I did not call them back because I opened up a case with VW of America to try to get a buyback or replacement vehicle. Now I have to wait to see if my auto loan company first investors will process the substitution of collateral request. This way I can keep everything the same on my loan (bc I upgraded and now have negative equity the buy back option is not financially a good option for me) so of course my auto loan company states "they do not do that anymore". so now I am going back and forth with them so I am not stuck in an unsafe car. Do not buy a 2019 Jetta until VW gets it figured out on all the faulty parts and do not get an auto loan with 1st investors. Why is this car not recalled yet?
- Glendale, AZ, USA
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Heavy abrupt grind when shifting into reverse. Sometimes refuses to even go into reverse without multiple attempts and forcing shifter. To avoid, driver must first shift to 1st gear, then shift to reverse without ever lifting off of the clutch diring that sequence. And when executing that sequence, sometimes the transmission doea not go into reverse completely causing gear grind when the driver releases the clutch.
Grinding noise at low RPM under light throtle loads and oil leak on transmsion underside. Please see this video of noise https://youtu.be/pcv7O3sxzpu. On vwvortex.com forum other Jetta MK7 drivers have pointed same issue.
There is a loud and prominent grinding noise that presents itself when accelerating, usually through 5th gear. It can be minimized by accelerating very aggressively, but any less and the grinding noise will be heard.
After purchasing my vehicle 2019 Jetta at the end of June, I had to have my transmission leak fixed and the transmission repaired for a large leak. It took over 2 wks to get the car back. Then for about a month now, the car has been running rough, not accelerating without a huge delay & jerking. It's like the car is in neutral when you try to step on the gas. The dealer said they have to send a rep out from Volkswagen to inspect my vehicle and they have no idea how long that will take so I will have the loaner vehicle indefinitely. I called Volkswagen customer care to open a case to see if I can get a buyback option because the dealer stated there is nothing more they can do at this point.
There is an issue with the transmission in the 2019 Jettas (automatic). When driving in low RPM's between 25-30mph, there is a loud grinding sound coming from the car. This affects how you must drive. As someone else stated you must drive more aggressively to eliminate the sound. There are several reports of this with other Jetta owners in my area. This happens constant. It is not an isolated event. I have report this to my dealership as well.
There is an issue with the torque converter in the 2019 Jettas (automatic). When driving in low RPM's, there is a loud grinding sound coming from this area. This affects drive-ability, as you need to drive more aggressively to eliminate the sound. There also are multiple reports of transmission fluid leaks. These issues are on brand-new models of this vehicle.
A D V E R T I S E M E N T S
- Atlanta, GA, USA