This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2019 Jetta SE automatic transmission I have been having issues since I purchased my Jetta in January 2019 it seems like my car has a serious lag. I was driving and went to make a left turn and as I was accelerating out of the turn the car wouldn't go for a little while then it shot off.. I noticed that it does it when I slow down also it have very slow response time with the acceleration. It doesn't it every so often. Maybe about once or twice a week also when the 'auto engine turn off' is engaged the car lags and sometimbes doesn't want to go.. sometime I have to turn the car off and back on. Or shift it out and back into gears at red lights or drive through I take it to the dealership savannah Volkswagen and they say they can't find a issue or a fix. I honestly don't feel safe driving the car.. especially with my kids
I just had my car for 2 weeks, this can't happen to me, not again... the transmission jumps when slowing down. I can feel a small jump when driving. It's like a small resistance and then it just lets go and jumps. It only has 15K miles and I can't afford to buy or repair a brand new car!, this shouldn't happen on a brand new car!
Car will stall out when coming to a stop while in manual mode of dsg transmission, with start/stop deactivated. Driver is placed in a dangerous situation, must put the car in park to restart vehicle.
The problem is with my 2019 manual transmission gli. Even when the clutch is engaged, (foot on the clutch) and the car is coming to a halt, the car stops/stalls. This issue occurs randomly, but once it starts, it keeps happening, until randomly the issue stops showing up. Because of the apparent randomness of when the issue shows up, I have not been able to convince the service folks.
When coming to a stop the vehicle would stall without warning with the transmission in neutral and the clutch all the way out. Seems to occur when the vehicle is driving for a while and gets hot. Vehicle is at 2460 miles and did it off and on since 32 miles.
- Summerville, SC, USA
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The same day I drove the vehicle off the dealer's lot, it shut-off on me three times; once on the New Jersey turnpike and twice at a stop light. The first time at the stop light, I was waiting for the light to turn green. The second was coming to a stop. Further, I was unaware the vehicle had shut-off until I took my foot of the brake and placed it on the accelerator. It shut-off a fourth time the following weekend while in the middle of a four way intersection. Each time, the info center in the dashboard stated, "place the gear shift in park and manually start the vehicle."
I love, love, love VW and my new (2019) VW Jetta 1.4T sel. I purchased it in 2018 and it's currently got just over 13K miles on it. My dad drove it the other day and asked me what the "growling" noise was coming when he accelerated under low power/ light load (sweet spot happening about 28-33 mph). I noticed it when I first purchased the car, but figured it was normal. When I looked online, I see that a lot of other people have complaints about this too. I'm wondering if there is really a problem that might get worse as time goes on. It occurs every time acceleration happens. I really do love this car!
Takata recall: 2019 VW Jetta gli stalls and turns off while in neutral while stationary, as well as in gear and in motion. This happened on city streets and in parking lots, putting myself and my family in danger. Unsure of issue, but documented with video footage. No engine lights appeared. This happened 20 or more times yesterday, and one time 2 weeks ago.
Brand new 2019 Jetta sel makes a grinding noise along the power train (underneath the car). It does not sound safe nor can it be good long term. It sounds like metal is grinding on metal when accelerating. It is particularly loud when in eco mode.
I'm having an issue, the car has competently died about 6 times. I'm in traffic or come to a stop and the car shuts off, then when I let off on the brake it's completely dead. It says something like please start car manually. Once I pulled in the driveway and the car surged up and down, puttering like it was running out of gas.
I just bought a brand new 2019 Volkswagen Jetta SE one week ago from ourisman Volkswagen of laurel in laurel, Maryland. I have noticed a grinding/scratching noise coming from the car when driving at certain speeds, regardless of how easy or hard I go on the accelerator. This happens on freeways and small roads. I started noticing these issues even when the car had under 100 miles on it, and I still only have around 500 miles on it right now. I will be taking the car to the dealership at the end of my work week when I have time. However, from what I've read, VW is refusing many people with the same issue help and doesn't even acknowledge that it is a problem to them, claiming that the noise is "normal." However, there are documents that prove Volkswagen is aware of this issue and show them acknowledging that it isn't normal. It is very unacceptable that they are selling brand new cars to consumers with these vital issues that they are refusing to address. This is fraudulent activity and has to be investigated for the safety of drivers. I am still baffled that there have been endless complaints about this yet the NHTSA hasn't done anything yet.
While accelerating, a distinct grinding noise comes from the transmission. The noise is consistently heard while the vehicle is accelerating between 25-30 mph. My vehicle has 8K miles, so this noise is very concerning. This shouldn't be happening in a new car with such low miles! VW knows about this issue and is doing nothing - meanwhile the car is being impacted every time it is driven - and it's making the problem worsen. Please start an investigation into this -- it's not right as consumers, our well-being and safety are being taken advantage of and you are getting more complaints every day on this issue. And VW knows about it and is doing nothing to fix the 2019 Jettas that have been sold/bought already. Shameful on both VW and NHTSA for not looking into it.
On my manual transmission gli, the engine stalls intermittently. It has happened at a complete stop, at walking speed, and once around 10mph. It has happened with the clutch pedal completely depressed with the shifter in neutral or in gear, and has also happened while idling in neutral with foot completely off the clutch. It is not a hard stall like learning to drive stick. It just struggles and softly dies out. I have also noticed that the gear indicator will tend to display the wrong gear, particularly when downshifting. I've also noticed that the engine rpms are sometimes affected simply by pushing in and letting out the clutch. I first noticed this parked in my level carport. With the car in neutral, pushing in and letting the clutch out will result in a brief slight RPM spike. On other occasions it is completely absent like normal operation. I classified this as power train, but it could be engine, transmission, computer management, etc.
NHTSA: This car has wide scale defective transmission problems and I've almost been in a wreck over it. It's unacceptable that so many people have complained about this and there have been no investigations. I tried opening an investigation on this and got back a weird and disappointing response from this department. As a tax payer, I think it's your responsibility to hold VW accountable for fraud and make them fix this mess before someone get seriously injured! we purchased this car from steve white VW in greenville, SC and they are committing fraud with VW to hide this from consumers by saying scraping transmissions on brand new cars are normal. The document from October 26th on manufacturer communications is proof they are playing games and this needs to be taken seriously! there's already a class action filed for this exact problem nation wide.
When driving at low speeds, especially from a stop, there is a slight grinding noise that sounds like it comes from the drivetrain. It only happens between anywhere from 25-40 mph and it doesn't matter how hard or easy acceleration is happening. I tried taking it out of eco mode to see if that was it, but it was not. I've taken my car to the dealership twice explaining the issue. The first time I was told that it was normal, but not really told what it was that was considered normal. The second time I had a technician ride with me and he told me that it was the ABS system kicking on. I've noticed driving it more now that it definitely sounds like it's coming from the power train.the car is a little over a month old and was purchased brand new.
Initially the issue was when turning from a light, the car would get stuck in a low gear and rev real high, until it straightened out a little, then it would switch. The last issue, from a stoplight, the car got stuck in a low gear and I couldn't go past 20 mph unless I wanted to blow the engine. I stopped on the side of the road, waited about 15 mins and slowly tested if the gears would shift and it did. Drove to the dealership and they just simply refilled the fluid and stated to pick it up the next day. This car's tranny fluid was refilled twice in the last two months. No parts changed at all, but they say it's fixed. Must be magical tranny fluid they put in this time. So now I wait for the car to breakdown again and hope that I don't get caught in a position where I need to accelerate and it gets stuck in a low gear. And to top it off, I got this vehicle because I thought a new car would be dependable... I drive sickly elderly clients to their appointments, and there is no way they can endure a breakdown of the car and wait on the side of the road.
The 2019 Jetta has a weird, grinding/growling sound when shifting into 5th gear at about 25-30 mph. It can also be heard in other gears, such as 8th, but more prominent in 5th. There's also a substantial loss of power when the car shifts from 2nd to 3rd. The car appears it drops almost 800rpm and is so slow to accelerate. When it's shifting 2-3, you're still in a critical state of acceleration and when trying to turn onto a highway with 55mph speed limit and you have a car that loses power to the wheels is unsafe.
Engine and transmission have groaning and growling sounds at gear 4,5, and 7. very loud at times. Also there seems to be some hesitation to accelerate. VW knows about this issue and is doing nothing. Moreover, VW knows it's the torque converter as they sent out a software update to unsold Jetta's to dealers but aren't doing anything to already sold Jettas. Only saying these noises are normal. This defective converter is on hundreds or even thousands of Jetta and everyone is having the same issue. It's dangerous and a safety issue.and damaging the transmission
Engine stalls occasionally, I have the dsg automatic transmission and sometimes when I am at a complete stop, the engine turns off and a request displays on the screen asking me to manual restart the engine. This has happened to me 5 tomes already since I've purchased the vehicle last a few days ago. The vehicle has about 400 miles on it, I've purchased it new. I'm concerned that the engine might stall on the highway and I'm concerned about my safety with the vehicle.
A D V E R T I S E M E N T S
- Hinesville, GA, USA