This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Engine light came on, I had my mechanic do a 120,000 mile service and diagnose the dash engine light and the intake manifold was replaced. When I picked the car up I smelled diesel. I drove it 13 miles, when I got home I smelled diesel again. I opened the hood and there was diesel all over the left engine side. There was a wet, split fuel line, leaking fluid in the parking lot, a blue plastic set small rings (like the olympic symbol) sat near the split hose. It could have caused a fire, and other cars to be in danger from slick road, among other things.
My make and model fall within the paramaters of the VW recall 37E3/S7, nhsta 09V333000 and vwoa is refussing my claim. My vehicle has shown the documented problems for over 100,000 miles. My vehicle goes into neutral suddenly several times a day.
The contact owns a 2009 Volkswagen Jetta. While driving at 65 mph, the transmission failed without warning. The contact was able to restart the vehicle, but all the gear indicator lights were illuminated. The vehicle was not diagnosed or repaired. The failure recurred. The failure mileage was 185,291. Updated 11/25/15
I was driving on the highway at 65 miles per hour, and my engine stalled. This came without warning from the alert systems. I towed the car to the dealership, and the service department said that the high pressure fuel pump had malfunctioned. There is an extended warranty on the high pressure fuel pumps, and my car was in the mileage and age limits. They said they would test my fuel, and if it had a trace of gasoline in the diesel engine, then the extended powertrain warranty would be voided. The test results showed no trace of gasoline, but they still refused to pay for the repairs. This cost me over $4000. This is identical to the problems reported in NHTSA action number EA11003.
Driving down the road at 35 mph the car suddenly dies, leaving me no power to escape a possible accident, brakes are hard to use, stuck in a traffic lane with cars coming up on me at 35 to 45 mph, turns out the hpfp exploded sending metal thru out the fuel system causing the engine to starve for fuel and stall out, with no fuel getting to the engine the motor wont restart causing a life threatening situation
- Reseda, CA, USA
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I recently replaced the dmf (dual mass flywheel) in my car. It was preventative maintenance, as a failed flywheel is a hazard. The flywheel was failing to the point where it could be heard rattling while the car was running. The flywheels can fail unexpectedly at any time or speed, possibly causing serious damage to the engine and transmission, and possibly causing a sudden, uncontrollable stop. Researching online shows this part is prone to failure. I believe there should be a recall. VW has done nothing of the sort.
I was driving my Jetta tdi to work on I-270 in the morning, the check engine light turn on and the ABS light flashing and the transmission going to neutral and stop working, cannot accelerate the car just slow down on the highway, I turn my signal light to right and let it decelerated to the right lane.at my back was a truck its good that the driver of the truck was able to slow down if not my Jetta will be rear ended crush. Let the engine cool down and restart it and drove home quickly. I use my vag scanner on engine code I got 049409 and on ABS 01315 both about transmission module lost communications. Inside the dsg its the mechatronic unit failure. I check with VW dealer the mechatronic is out of warranty no extension too.anyway I bought the mechatronic and fluids replaces it and do the basic settings. The car is safe to drive again.this is a safety issue VW should have a recall on this mechatronic failure. In australia and in asia country they have recall too.
The contact owns a 2009 Volkswagen Jetta. The contact stated that the gears were difficult to shift and the vehicle jerked. The failure recurred on numerous occasions. The vehicle was taken to a dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 09V333000 (power train). The VIN was not included in the recall. The manufacturer was notified of the failure. The approximate failure mileage was 79,000.
2009 Volkswagen Jetta tdi with dsg transmission with 67,000miles while accelerating to roadway speed the vehicle began hesitating followed by a dramatic loss of power and struggled to accelerate at all. Glow plug light began flashing and check engine light came on after about 1 minute. Dramatic loss of power could have resulted in crash. Volkswagen dealer diagnosed the issue as a defective crank shaft position sensor which could only be replaced at a cost of over $2,000 due to the in accessibility of the sensor and needing to uninstall and re-install the engine.
Was turning right onto a backroad, shifting from gears 1 to gear 2 hitting 22 mph. Lost all acceleration, had to pull over and turn vehicle off, smell of smoke but no visual, let vehicle sit, checked oil, coolants, all perfect. Smell went away, attempted to start vehicle with hood open, checked engine with vehicle on, movement of 1-2 inches from engine rocking severely. Turned vehicle off, towed to dealership.
The dealership stated it was a warped dual mass flywheel. They replaced it and it is still knocking. A second dealership said that it is still knocking because the dual mass flywheel is bad. It causes the clutch to shift hard and acceleration to be an issue. I do not feel comfortable traveling on the highways.
The contact owns a 2009 Volkswagen Jetta. The contact stated that while traveling various speeds, the vehicle hesitated to respond to acceleration attempts. The vehicle was taken to a private mechanic who stated that the turbo actuator needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was notified and informed the contact that the vehicle was not included in NHTSA campaign number 09V333000 (power train). The approximate failure mileage was 120,000.
In the afternoon of 10/16/2013 while traveling back to my residence I stopped on the road, where I had been traveling, before turning left into a subdivision. The vehicle behind me was also following me into the subdivision. When it was clear to turn left I put my car into first gear and proceeded across the lane and into the subdivision. As I went up the incline the car came out of gear causing the vehicle behind me to come very close to mine as it slowed down without any brake lights. I engaged the clutch and put the car into second gear and proceeded up the hill. At the top of the hill I turned right and accelerated. I tried to change to third gear and was unable to go into gear. I tried again and found it wasn't possible to change gears. I coasted to the location I needed to go and parked the car. Found I wasn't able to change into any gear while the engine was on and the clutch was engaged. I could only change gears by engaging the clutch and putting the car into the first or reverse gear while the engine was off. Accordingly I could drive out of the driveway in reverse. Stop. Turn off the engine. Change into first gear and start the engine to go forward in first gear. I could never change out of first gear. Had to have the car towed to the dealership and was told the clutch had failed. There had been no warning of the clutch failing until it stopped working almost causing the vehicle behind me to run into the rear of the car. The car was driven by only one driver through-out its service life. Driver had 30 years of driving experience. The car was maintained as prescribed in the manual and had recently had its 50000 mile service. There was never any indication that the clutch was wearing out. This was completely unexpected and could have caused a major accident and put lives at risk if it had happened at highway speeds or in another situation with more traffic.
After backing up out of a drive way it would not shift out of first gear.after pulling over to side of the road I tried to shift it into reverse and nothing happened then tried to manually shift it into forward gears and the same thing only first gear would engage.the lights on the dash for which gear you are in was flashing and until it was shut of then restarted it started working again.I took it to the dealer and they said that it wasn't part of the drive train so I would have to fork over 2500 dollars to replace the computer that was in the transmission, the mechatronic that controls the valve body and clutches.they said they found an issue with it but didn't say what it was.I contacted VW and they said they would look into it, after two days they called and said that there weren't any warranty issues for the extended warranty that I had purchased.now if its in the transmission wouldn't you think that it is a part of the drive train.the transmission wouldn't run with out it.I researched the problem on line and found that there are allot of problems with this transmission due to the mechatronic unit and it is a safety recall due to accidents created by it.I cannot trust this car now and will be trading it in for a Toyota.I have 500,000 miles on a echco that still runs like it was new and have never had to take it in for any problems.I would like to have this car fixed before getting rid of it because I would feel guilty if someone got hurt from the problem that is in the transmission.
The contact owns a 2009 Volkswagen Jetta. The contact stated that the vehicle would stall whenever driving uphill. The contact was able to restart the vehicle after the failure. The vehicle was neither diagnosed nor repaired. The failure mileage was unknown.
Was on the highway and the engine started to stall. Glow plug light flashing and engine light on. Display reads something about engine fault workshop. I turned car on and no problem or lights or errors were displayed. Started driving and car had very minimal power and would shift high RPM. Towed car to VW dealership and they said my high pressure fuel pump had deteriorated and sent metal shavings through my fuel pump system. $6K to fix! a faulty part and VW says it's my responsibility to fix. I wish VW would hold to their cars.
A D V E R T I S E M E N T S
- Watsonville, CA, USA