This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When coming to stop at a red light, there was an engine fault workshop warning message and a blinking yellow glow plug warning light. When the light turned green, the car felt sluggish, needing extra throttle than usual to get to 35mph. After stopping at the next red light, the car was stuck in first gear (only 30 seconds after the warning light), and I could only get to 10mph in a 35mph zone. Turning on my hazard blinkers, I was lucky that there was a dedicated left turn lane into a parking lot, otherwise I would not have been able to safely pull over to the right shoulder from the left lane before the engine died.
All gears on the control panel where flashing. Dsg gave a false-neutral. Thankfully, the car is parked in the garage but still will not engage into reverse or drive. Last tested (10/22/13). I have contacted Volkswagen customer care and local dealership, both mentioned that there may be an issue with a G509 (??).
I was stuck on a busy intersection because my car wouldn't lock onto the gear. All gears on the control panel where flashing. Upon later research, I was told that the dsg gave a false-neutral.
Vehicle down shifts hard when coming to a stop and seems to have delayed shifts when accelerator is pressed. Very unsafe due jerking motion when trying to stop or start.
- Lebanon, PA, USA
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The same thing has occurred approximately 10-15 times now. While driving, it is as if the car goes into neutral, and applying gas does nothing. It is extremely dangerous because there is no warning that it is about to happen, and if it were to occur while pulling out in traffic, we would be stuck in place with no way to accelerate and get out of the way of traffic. The car was taken to the dealership and they could find nothing wrong and our money for the diagnostic was spent and solved nothing. It has been inconsistent, sometimes not happening for weeks at a time, but in the last 5 days it has happened approximately 5 times. It is an extremely dangerous problem and should be taken care of asap!
I was on the exit ramp of the interstate and the go to workshop warning came on along with the glow plug warning light. Vehicle lost power, I was able to get to a side street and turned off vehicle, it restarted and seemed fine drove about 2 miles and stopped for a light, car stalled and warning lights came back on. Car did not restart had push to side of road and tow home. Towed to dealer first of week. Found to be high pressure fuel pump failure of the diesel engine. This is the second one to go bad first one at 135380 miles and now at 228605 miles only 93225 miles on repair job. VW repaired the first one, replaced entire fuel system at no charge, do to faulty hpfp. Even though this pump has less miles they will not help with repair cost. Both times car died at a major intersection and had to be pushed to side of road.
This is my second complaint on this website for the same problem with my 2009 Jetta sportwagen with dsg transmission. My mechatronic unit was replaced in July 2012, but it wasn't 2 weeks before the car started back to it's old tricks again. This time the hesitating from a stop, jerking, rolling back and forth when you park, and rolling backward on an incline when shifting into drive from reverse was even worse than before the mechatronic unit replaced. This morning, while backing out of the garage (which is on a slope) when I shifted into drive and lifted off the brake the car quickly rolled back 2 to 3 feet before I could stop the car while narrowly missing our truck's bumper. We went straight to VW and as before their is no code and the fluid is at appropriate levels. There is nothing they can do... VW customer care was contacted with another case number. It appears that VW is not standing behind their warranty, so I guess we'll have to escalate to the next level.
The contact owns a 2009 Volkswagen Jetta tdi. The contact stated that while driving 4 mph the transmission shifted into neutral independently. The vehicle was taken to the dealer who diagnosed that the transmission valve and the dsg temperature sensor needed to be replaced. The manufacturer was made aware of the failure who did not offer any assistance since the vehicle was no longer under warranty. The vehicle was not repaired. The failure mileage was 110,000 and the current mileage was 124,000.
Felt a shudder in the drive train; a few seconds later the glow plug light began to flash; the multi-function computer flashed that there was an engine fault and to service the engine; the engine shutdown and I pulled over to the side of the road; engine would not restart; dealer analysis revealed the high pressure fuel pump failed apparently sending shards of metal particles downstream of the pump; pump and other hardware downstream of the pump are scheduled for replacement
2009 tdi Jetta high pressure fuel pump. Three pumps have been put in and it keeps failing on the highway twice and was extremely dangerous and I am over warranty and it seems to be a faulty design. Don't know what steps to take here they have had my car for almost 90 days. The consumer also stated two transmission fans have been installed in the vehicle. He was then told a new turbo was needed at a cost of $3000. Updated IVOQ 12/10/12
Vehicle is a 2009 Jetta sedan - tdi (diesel) vehicle shut down while driving. Flow plug light flashed on dash along with display of "engine fault workshop" vehicle would not restart. Pulled code of P0087 fuel rail/system pressure low. Towed to dealer, boucher VW in franklin, wi. Dealer confirmed fault was a high-pressure fuel pump failure.
My Jetta sportwagen tdi with dsg transmission was purchased new in May 2009. Within 3 months of purchase, we noticed the car would jerk and slam into gear. Every time we had the car in for service we complained of the "jerk" or "slam". then, in Dec 2009 we received a warranty extension for the dsg tranny from 60,000 miles to 100,000. This obviously showed there were known problems. At all of it's scheduled maintenance appointments, I would mention the jerkiness. The dealership said there was no problems since they never felt it shift funny when they drove it. It wasn't even until 43,000 did anyone ride in the car with me to see! not once did they hook the car to a computer to run for codes or faults. I did not have a check engine fault code either. We had the tranny serviced per the VW manual at a little over 40,000 miles and that did not help the car. Now, the car tends to downshift while completely stopped, still slams/jerks into gear, rocks back and forth when you put it in park and rolls backwards several feet when you put the car in drive from reverse (in our sloped driveway.) this never happened in the past, but now you have to "power" brake the car to ensure you don't roll back and hit the others in our driveway. Since I was getting no where, I finally called an opened a case with VW customer care. This time when I took the car in for service I mentioned the problem again and referenced my case number. They checked my car out today and said they ordered a new mechatronic unit. The service bulletins showed the exact symptoms that my car was doing, but we never got any help. It wasn't until I opened a case with VW that something was done. We'll see if this new part fixes our problem or not. I love my Jetta, just not the crappy transmission!
First incident in July 2011 but same ongoing issue and at the dealership at least 8 times in 11 months. Currently at the dealership again for almost 3 weeks now. Its always the same "symptoms" but always told its another problem..... as follows: -sputters and jerks -exhaust or gas fumes overcome the car -engine revs but the car wont move, then jolts forward. -stalls when trying to start, it jerks violently making a putting noise as if it can't get fuel then dies. -there's a beeping noise coming from something in the engine when it stalls that no one seems to know what it is. I have replaced: -intake manifold -all fuel sensors -low pressure fuel pump -high pressure fuel pump -melted fuses with unknown cause -two batteries -other smaller items related to fuel system.
For the second time my fuel pump went out. Also for the second time I was accused of using bio diesel or regular fuel by the dealer. I was driving a long it sounded like a gear was tumbling around then a grinding noise followed. Luckily I was a low rate of speed and was able to pull off to a side street with out problem. Last week the gear box went out as well. It had issues on going in to reverse from drive. Often I would have to put the car in to park turn it off then restart to get it to go in to reverse.
When starting to move the car such as at a stop sign or at an intersection, when putting the accelerator pedal down to start the vehicle moving, the whole car almost stalls as engine power disappears for a terrifying few seconds. This is very dangerous because you pull out into traffic and expect the car will move forward and not stall. I went onto a VW forum and learned that this is a common problem for VW.
Vehicle will not start on first 4-6 attempts after a cold snap and subsequent warm weather. Issue points to water building up in intercooler hoses. VW has tsb posted but may not fully resolve issue. 21 11 01 / 2025464 dated May 24, 2011, titled "frozen charge air cooler " engine will not start". it calls for installing a 1K0-198-803-B cold weather intercooler kit. A lot of internet discussion on this: forums.tdiclub.com/showthread.php"T=266863. Date of no start: 25 Dec 2011 (wonderful christmas gift!) location: Central New York (utica area) mileage: ~42000 significant weather before no start: Some very light snow... low of 19F, high of 39F... see www.wunderground.com/history/...Q_statename=na took to dealer: Not that day... had a state inspection in charlotte, nc scheduled for later that week at VW of South charlotte: They found zero issues when I mentioned the problem (no codes, etc.) and didn't charge me anything for "checking it out". comments: This was the first no-start since buying the Jetta in 12/2008. Car did have weird "phantom fuel loss" issue since initial in-service date... after 6 visits to 2 different dealers complaining of issue it was finally addressed in an ECU update in late winter/early spring of 2011. Date of no start: 5 Jan 2012 location: Philadelphia, pa mileage: 44250 significant weather before no start: Cold snap the night before (mid teens F) then mean of mid 30's this day... happened in morning of 5th when it was still cold from night before. See: www.wunderground.com/history/...lyhistory.html took to dealer: Not that day, but the day after. No faults found after a $50 diagnostics check since "car was not in warranty". dealer (fred beans VW of devon, pa) wants to have it overnight after a similar cold snap.. will provide loaner.
The contact owns a 2009 Volkswagen Jetta. The contact stated that the clutch connector was fractured. The vehicle was taken to a dealer and they advised him that he needed to replace the clutch plunger. The vehicle was repaired. The failure recurred approximately one and a half years later. The contact stated that the plunger was dangling from the vehicle. The vehicle was taken back to the dealer but they offered no assistance. The failure mileage was approximately 45,000.
During the snow storm the clutch and the four wheel drive did not engage. I was driving slowly along with the traffic and the as the car started to ascend an incline in the road, it started to skid; and when I engaged the brakes, attempted to change gears, the clutch would not engage. When the car came to a stop, there was a odor of burning rubber. I contacted VW America about the failure, they covered the cost of the part and not the service as a customer appreciation good will gesture.
My 2009 Jetta tdi engine started running rough when I pushed the clutch in while turning into a parking lot 3 weeks ago. I coasted to a parking spot and turned off the ignition. I started the car back up immediately to see if it was going to be ok and it sounded good so I shut it off. When I returned about 45 minutes later, the car started but sounded like it was running on only one or two cylinders and then died. I called a tow truck and it would not start at all when he arrived. The dealer asked if I had ever run gasoline through it. I said 'no, why would I do that"' he said that the entire fuel system needed to be replaced and that VW would pay for this 'one time' even though the warranty has run out. Well, if they are at fault this time, they will be at fault the next time too. My concern is the next time. I drive on a 70 mph interstate 90 miles round trip to work 5 days a week. What are the chances that I will be lucky enough that it did not happen in traffic at that speed the first time and just where will I be when it happens again? if they are replacing this shredded high pressure fuel pump with the same model made of the same materials, it will happen again. Is there ethanol being put into diesel in this country? what about the additives to diesel that are necessary for lubricity that are put in by the different companies? is one or more types of these the culprit" this problem is all over the internet and I hope that VW can come up with a permanent solution before someone is seriously injured - if it hasn't happened already. Meanwhile - still waiting for my car to be returned to me.
A D V E R T I S E M E N T S
- Lockhart, TX, USA