This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
"takata inflators" - I received a letter in April of 2016 stating that my car is subject to the takata airbag recall. The letter stated that "a recall repair is not yet available." It is now September and I have still received no indication as to when the parts will be available nor when the repair will be made. I have called VW finance and they told me to call VW corporate. I called VW corporate and they told me that they do not have a timeline as to when the parts will be in. As far as I am concerned this is unacceptable. The letter from VW states verbatim: "takata has reported that the driver frontal airbag inflator could potentially rupture if the vehicle is involved in a crash where the frontal airbags are designed to deploy. In the event of an inflator rupture, metal fragments could pass through the airbag cushion material, which may result in serious injury or death to vehicle occupants." I am concerned for my safety driving in this vehicle!!! I have contacted the dealership and their response is: "remember, there are 60 million cars to be repaired worldwide. Tropical climate areas will be fixed first. Repairs will go South to North for customers, then South to North for dealers. Due to the climate in the northeast the conditions don't match the weather that is the problem. It is, apparently, a combination on heat and humidity. VW did not make the airbags. There are (3) companies in the world making the replacements.that is all the info I have, for now." Unacceptable!!!!!!! Volkswagen will find the parts when someone gets injured or killed!! this is a travesty!!
My vehicle has a recall for the airbag which is very important in case of an accident I took my car to volkswagon and they said they put a cover over the clock spring and the recall states that if the airbag light is not on yet they are to just put a cover over it to reduce the amount of dirt and dust that gets in there if your airbag light is no which my is correct still they are to replace the whole clockspring which they did not that is why my car is still telling me theregarding is a malfunction obviously so I took my car back to volkswagon they said there's nothing they can do I would have to pay for a diagnosis test for $100 which makes no sense because it's their recall not mine why do I have to pay when it's cleary a recall in which if they just replaced it it would most likely fix it start date 02-09-2016 description takata has reported that the driver frontal airbag inflator could potentially rupture if the vehicle is involved in a crash where the frontal airbags are designed to deploy. In the event of an inflator rupture, metal fragments could pass through the airbag cushion material, which may result in serious injury or death to vehicle occupants. Remedy replace driver airbag inflator.
Takata recall. The contact owns a 2013 Volkswagen Cc. The contact received notification of NHTSA campaign number: 16V078000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair and there was not an alternate transportation option provided. VIN tool confirms parts not available.
Takata recall; because VW apparently doesn't care about the safety of its customers and refused to offer a timely fix to this problem, I decided rather that drive a potential bomb, to get rid of the car, suffering a several thousand dollar decrease in value at trade-in because of the problem.
Takata recall: I was notified in April that my car was one that had a defective airbag that could potentially explode and kill me (nice). It is now mid way through August in ga ( high risk/humidity state) and I am still being told there is no time frame as to when the parts will be available. This to is unacceptable seeing as this is my only form of transportation (can't rent a car for a year).
- Acworth, GA, USA
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Nothing has happened yet, I received the recall notice and have had my vehicle in for warranty repairs 3 times in the past 4 months, each time I request for the airbag recall to be fixed and every time I am told they don't have the equipment or replacement parts for it. I was just recently involved in an auto accident in which the drivers airbag and knee bolsters failed to deploy, causing me pretty severe pain and injury. I am now afraid to drive my new Volkswagen since I have received the safety recall notice.
The nearby VW of ventura dealership refused to provide me with the loaner while they fix the recall issue as per NHTSA directives. The service manager laughed at me over the phone saying there is no remedy so go and do whatever you want as we don't provide loaners. I'm speechless. I have a disabled family member to carry to appointments. I'm more than upset. Despite this fact that the vehicle is unsafe to drive and I was not aware of recall, never received a notification letter about it from VW. Please help!
Takata recall. The contact owns a 2013 Volkswagen Cc. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Volkswagen Cc. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Takata recall VW issued an intent to recall my car approximately 6 months ago. VW claims they still do not have the parts to perform the necessary repair. 6 months is an unreasonable amount of time to drive a car with an issue that can cause severe injury or death. Honda is providing rental vehicles until certain cars can be fixed. VW has communicated nothing further.
Takata recall. The contact owns a 2013 Volkswagen Cc. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the remedy was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. The VIN was unavailable. Parts distribution disconnect.
Takata recall. The contact owns a 2013 Volkswagen Cc. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Volkswagen Cc. The contact stated that NHTSA campaign number: 16V078000 (air bags) exceeded a reasonable time for repair. The contact received the recall notification in may of 2016. The dealer advised that the part for the repair may be received within one year. The contact had not experienced a failure. The VIN was unknown. VIN tool confirms parts not available.
Takata recall: Our car has a takata recall. We do not feel safe driving or having our 17 year old daughter driving it. No rental or loaners have been offered. According to customer service at VW customer care the NHTSA is not requiring them to offer this. We cannot afford to rent a vehicle indefinitely (there is no timeframe for repair), recall states the problem could result in death, it seems illegal not to have a safe car provided until a repair is available.
Takata recall. The contact owns a 2013 Volkswagen Cc. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the parts to do the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 06/02/16.
Takata recall. The contact owns a 2016 (na) Volkswagen Cc. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
VW is not doing anything to solve the takata sdi driver airbag recall! called the dealership, palmetto 57th in miami. Spoke to service manager rolando who advised they could not provide loaner unless VW corporate authorized it, and VW had no solution at the moment. Called VW corporate at 1-800-893-5298 and was advised that VW is not providing loaner cars, and would not temporarily remove airbags until they find a solution. I advised that I have a pregnant wife, and need a temporary solution. They stated that there is nothing they can do based on the corporate policy that has been implemented by VW. My cousin-in-law has an Acura TL with the same airbag problem. He took it to the dealership, and got a rental car at no cost until his car can be fixed. I guess someone has to die in order for VW to take corporate action. I pray that is not my wife and my unborn baby! ps: We own three late model VW's. we are selling all of them and never buying another one again!
5/2/2016 - los angeles, ca takata recall - there are no options given to us at this time knowing that metal fragments can cause injury or death to myself. I don't feel safe driving my vehicle and want either another car to drive or the option to get out of my lease. I feel unsafe and scared to drive my vehicle. And this is unfortunate because I do love my car. I have called Volkswagen and my dealership and no one is doing anything about it.
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- Montville, NJ, USA