This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Fuel system does not hold the amount according to the manufactures specifications. This appears to cause the gas gauge to show incorrect, which could lead to running out of gas. Dealer said there was nothing they could do to fix the problem and that this was a Toyota issue.
My brand new 2019 Rav4 hybrid xle has a fuel tank that is 14.5 gallons, but will not fill above 9 to 11 gallons at any time. In short, my fuel tank does not fill all the way and I am therefore short on overall car range, from 580miles to about 360-390 miles per tank. I have made an online complaint to ardmore Toyota of pa with no response. I have roughly 6,000 miles on my car, but have noticed this is as low as 400 miles in the odometer.
My 2019 Toyota Rav4 hybrid gas tank will not accept over 9.5 gallons at any time. Even when I have only 50 miles until gas tank empty showing on dashboard. It's a 14.5 gallon tank so this is a problem.
- Marion, IN, USA
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New 2019 Rav4 hybrid xle with less than 2,500 miles will not fill up all the way when filling with gas. Autostops at 3/4 tank and cannot safely fill up the rest of the way.
The fuel tank was at maximum capacity when picked up from the dealer with an estimated range of ~550 miles. Since driving away from the dealer, I have never been able to add more than 9-10 gallons into the "14.5" gallon tank, even well after the "low fuel" light has come on. Even with extra topping off and the needle reads as close to full as I can get it, now the estimated range tends to be ~350-370 miles. I have filled up the tank about 10 times now and this outcome is consistent.
The fuel tank does not fill up to capacity. I am only able to fill ~8 gallons in a tank which has a 14.5 gallon capacity. Also, when the low fuel indicator comes on, "miles to empty" reads only about ~30 miles which is incorrect in my opinion. There must be a calibration issue. I took it to the service station and they said there is no fix from Toyota. The recent recall affecting 700,000 cars with a fuel pump issue does not include my car (searched by VIN) or any Rav4 hybrids for that matter. How long is one supposed to wait before hearing back from the manufacturer? I have attached the service appointment confirmation.
Fuel tank capacity 14.5 gallons can only be filled to 9.5 gallons without aggressive "topping off". in order to avoid possible environmental harm and vehicle emission control damage, topping off not used. However, this leaves the vehicle 5 gallons short of a full tank (about 200 mile range loss)
Rav4 2019 hybrid will not allow me to fill it past approximately 10 gallons. When I contacted the dealership they informed they were aware of said issue and that Toyota currently doesn't not have a fix or active recall for the issue. When I searched independently I noticed that many people sight this same issue.
My 2019 Rav4 xse, purchased in May 2019, gas tank refueling always automatically stops prematurely at fuel gauge 1/3 to 3/4 full. This has occurred with every refueling since the first fueling when the car was new. The problem reduces the effective range on one tank of normally dispensed gas by 100 - 200 miles. Filling very very slowly to coax the tank to accept a properly full fill can cause no automatic shutoff of the gas pump to occur, which can result in excessive fumes or overfilling.
This vehicle cannot be filled with the amount of gas advertised. It has a 14.5 gallon fuel tank and I have never been able to put more than 10 gallons in it even when the low fuel indicator is on. This leads to dangerous and environmentally unsafe triclkle-filling. This has been a problem since the vehicle was puchased ~6 months ago.
My 2019 Toyota Rav4 hybrid xle (purchased in ca) will not allow a full fuel tank fillup. Once the 'empty' warning comes on, the 14.5 gallon tank will only accept about 9 to 10 gallons before shutting off. Even if you slowly 'trickle' the gas in, it shuts off before 11 gallons are in. Car is not providing anywhere near the average estimated driving range of approximately 560 miles, as advertised by Toyota. This reduces credibility of the Toyota fuel status warning, making it more likely drivers may run out of fuel on busy freeway or remote highway. I have reported it to the dealership, and to Toyota national customer service and received a case #.
Purchased 2019 Toyota Rav4 this November and I have an issue with the gas tank. It only fill 80% of the tank not completely full. When trying to fill manually to the full gauge the gas overflows and spills which creates gas spill on the side of the car and floor. This is an issue that Toyota needs to address asap.
Qwner of a 2019 rav 4 hybrid, xse. I've owned the vehicle since early August 2019. And have felt extremely frustrated with being unable to 'fill' the gas tank to it's capacity. It's exasperating that with a 14 gallon tank, at fill up it will accept only 9-9.5 gallons of fuel at most before the fuel fill sensor will not accept further refueling. When I purchased the car in August, driving the car off the lot, the estimated mileage on a full tank was 513 miles. I have not been able to fill the tank to get that estimation of mileage since. The best I've been able to get is 443, the tank will not accept the fuel. Additionally, while I expected to avg. 40-42 miles/gal, I get approximately 34-35 mpg. This too is also ridiculous. I drive the car in econo mode to further enhance better mileage. I will report to Toyota...I use the car mainly for highway driving and not being able to pass a few gas stations, is not why I bought this car! I feel that the estimated height mpg was grossly overstated by Toyota.
Fuel tank capacity not as advertised (14.5 gallons). Maximum input is 9-10 gallons after fuel light comes on. Vehicle is at 16,000 miles. Capacity problem has been consistent for life of the vehicle.
When the tank registers empty, it only fills about 9/10 gallons before the pump shuts off and I don't get the full mileage range. I have taken it into Toyota dealer and have been in contact with Toyota customer service. I purchased my vehicle new '19. When I picked up my vehicle up the gas display needle register past 'F' (a normal signal on most cars) and the car's range registered 548 miles to empty. That was the last time I ever say these high displays numbers. At my first fill up, the tank displayed 3/4 full at shutoff and Ranger at 430ish. The subsequent fuel fills continued near these low number. I contacted the dealer about my observation and I was told that this is just how hybrids work. I then contacted Toyota's customer service and began a case file. After seven months of working with the Toyota dealership in salem Oregon and Toyota's customer service department, they finally agreed to tested my vehicle for the fueling problem. At that point, the dealership finally acknowledged that there was a problem. At that point, I began the process of a buyback for my car with Toyota. Within two days, I was informed that they were going to switch out my gas tank for a new gas tank that was made overseas. I was told that would solve the problem. After receiving my new gas tank, the new tank started to exhibit the same difficulties as the last tank. I'm now back at square one. I began collecting data again about the fueling problem. This time, the tank was feeling a bit higher than 3/4 and sometimes even nearing the'F' level, but the range never moved past 460 (Toyota advertised that my car would receive 550+ range miles on a full tank). As I tracked my fueling problem, I notice that when my vehicle was only taking in 9 to 10 1/2 gallons from 'empty' to 'F'. I'm concerned for my safety by not knowing how much fuel in have in my vehicle.
Our Rav4 hybrid will rarely fill more than 9-10 gallons in the tank. When the vehicle starts after a new tank has been filled the needle will not be all the way at full. One of the reasons I was sold on the vehicle was it's range, but this tank issue makes it impossible.
Bought new from dealer in 10/19. 14.5 gal fuel tank will not accept more than 9.8 gallons even after ~20 miles after it shows 0 miles of range. This leaves 3-4 gallons (>120 miles of range) unavailable!! not as advertised. Toyota is aware, but doing nothing!!!
A D V E R T I S E M E N T S
- Sykesville, MD, USA