This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Since I purchased this car in late August I have not been able to get more than 8 gallons of fuel into the 14.5 gallon tank. Due to this issue the car has also only been showing it's getting around 25 mpg when it was advertised between 35-40. I have also been having computer issues and key fob issues with the car. Toyota corporate acknowledged something is wrong but has no eta on a fix. I oftentimes do not feel safe driving the car as I never know how much gas is in it as the tank and computer systems are so off.
Toyota has misled consumers with 41mpg and falsely stated the size of the fuel tank. It's supposed to be a 14.5 gallon tank, however it will only hold 10 gallons even when completely empty. If I try to put in more fuel in after 10 gallons it spits out fuel as if over full. I bought this hybrid Rav4 in an effort to make less frequent full ups. This defect is causing me to fill up more often than non hybrid vehicles.
My 2019 Rav4 hybrid was filled initially by the Toyota dealership as part of the purchase, and was gas gauge registered 'full'. everytime I have filled it after the first fill has gotten filled to about 8/10 of a tank on the gas gauge before the gas noozle clicks off. I usually fill up when my gas tank is just right above the empty gauge line. The car is advertised to fill up to 14.5 gallons
I am not able to fully fill up the fuel tank as expected by Toyota specifications. It can put barely 9 gallons (Toyota communicate tanks can have 15 gallons) when the tank is empty and after the pump stops. The fuel level does not always go to the top of the dashboard indicator but I cannot put more fuel since pumps stops. I tried multiple gas station and many ways to fill up the tank, the issue is always there. The car range does not go over 500 miles when it is sold to do more.
The reported gas tank size of my 2019 Rav4 limited purchased in August 2019 is rated for 14.5 gallons. On each occasion of low fuel, warning or less than 50 miles before empty notice, each fill up has resulted in ten gallons or less. 13 Sep - 528.6 miles driven fill up was 9.485 gals range 534. Mpg = 55.7 25 Sep - 418.7 miles driven fill up was 10.185 gals range 579. Mpg = 41 7 Oct - 460.8 miles driven fill up was 10.343 gals range 585. Mpg = 44 18 Oct - 430 miles driven fill up was 10.058 gals range 577. Mpg = 42.7 28 Oct - 423.5 miles driven fill up was 9.619 gals range 560. Mpg = 44 7 Nov - 420.5 miles driven fill up was 10.071 gals range 545. Mpg = 41.7 16 Nov - 309.3 miles driven fill up was 7.808 gallons range 539. Mpg = 39.6 25 Nov ' 382.7 miles driven fill up was 10.685 gallons range 568. Mpg = 35.8 the tank size as indicated does not equate to the need to refill to capacity of 14.5 gallons. Where or what has happened to the 4.5 gallons of tank fuel that we seem to not being able to access?
- Columbia, MD, USA
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Unable to refill a full tank. Refilling when fuel empty light on should able to fill about 12 us gallons according to user manual but the car consistently able to fill only 10 us gallons when fuel empty light is on.
When refueling, the fuel tank never reaches full capacity. Fuel pump always shuts off at about 3/4 tank. Fuel tank advertised to hold 14.5 gallons but does no fill up passed 10 to 11 gallons.
Two weeks ago the car came on with an error message stating the hybrid system had failed. I brought it into the dealer and they replaced a relay valve and said they had been having the same problem in cold weather with other Rav4 hybrids. Now today, I went to start the car and it was listing about 6 error messages, everything from the brake power being low, engine failure, etc. The car wouldn't start and had to be towed to the dealership.
The gas tank will not fill up. If it is dead empty, the most we can get the tank to except is 10 gallons. The vehicle is suppose to except 14.5 gallons. Because of this issue, we are having to fill the tank up more often. The vehicle specs state it should get 507 miles per tank and we get around 400 miles per tank.
My car has a 14.5 gallon tank. I have only been able to put 8-9 gallons max into my car. The pump shuts off/reads as full. I should be able to get 500+ miles in my hybrid with a 14.5 gallon tank. I average 380 mp fill up. I paid big money for this car and would like Toyota to fix the fuel tank problem.
I purchased the new 2019 Rav4 hybrid on 11/29/2019 at prime motors in saco, Maine. It currently has 725 miles on it. When I attempt to fill it it won't fill all the way. It's advertised to have a 14.5 gallon tank but only holds about 10 gallons. The dealership advised me to keep pumping after the pump shuts off. This is very bad advice as it could overflow and cause a fire.
Vehicle does not function as advertised, ECM appears to change shifting, hybrid, and gasoline usage at lower temps. Pre-collision system malfunctions with any visibility reduction, causing the vehicle to suddenly brake at highway speeds or to not brake at all with radar cruise active. Also have same issue as others with not being able to fill tank more than 10 gallons of 14. Mileage is as low as 24 mpg for a whole tank, driving very conservatively.
I bought my new 2019 Toyota Rav4 hybrid xse and took possession on January 3 2020. Since then, I have refuled multiple times and noticed it would not take more than 9-10 gallons of gas from empty. I found myself refueling more times than my previous vehicles. When researching prior to purchase, the vehicle says it has a fuel capacity of 14.5 gallons and 580 miles per tank. I have never been able to get more than 9-10 gallons and it has always shown gas range in the 400 miles per tank. It has never given me anywhere close to 580 miles per tank. I took it today to the dealership after calling Toyota on January 30th and the dealership said that all cars have a 4 gallon reserve tank. This was their response to the problem although I am sure nobody would like to find out how many gallons a car has in reserve after the refuel light is on for obvious safety reasons. When I refuled all my previous cars, the capacity was at least what it said on the manual or more. It has never been a difference of over 38% from what the manual says to what this vehicle can actually take when refueling from empty with the refueling warning on and the refueling light on. It is dangerous to try and follow Toyota's official fuel capacity and range for this vehicle. If you follow the official range stated by Toyota in the manual and vehicle information, drivers can run out of gas thinking the car has actually 14.5 gallons instead of 9-10 and a range of 580 miles instead of the actual 400 mile range.
I purchased car Sept 2019, since purchasing I have been unable to fill my gas tank to full capacity. I only fill up 9 gallons before it kicks off, my range has never been more than 450 miles when I was told 550 miles before fill up. This apparently was a problem before I purchased by car but was not disclosed at time of purchase. Reported to dealership and just keep getting told waiting on a fix from Toyota.
Since purchasing 2019 Rav4 hybrid xle in April 2019, fuel tank does not fill to capacity. Fuel pump (regardless of which gas station I am at) shuts off several gallons short of filling the gas tank and the fuel indicator on the dashboard indicates approximately 3/4 full. This occurs every time the vehicle is fueled. Unable to attain fuel range for the vehicle due to fuel tank unable to be filled to capacity unless I force extra gas in the car by consistently trying to "top off" to fill with more gas (as there is still extra capacity upon the pump clicking off at first). Contacted Toyota about the issue in July 2019 and December 2019 but no resolution or explanation was provided on why this issue is occurring.
Toyota advertised the 2019 rav 4 hybrid as having a 14.5 gallon gas tank with a driving range of apx. 580 miles per tank. The tank only accepts 10.5 gallons and shows as full and only has a driving range of 380 to 420 miles per tank. The driving range is one of the reasons I purchased this car over its competition.
2019 Rav4 hybrid xle. Car fuel tank does not fill up completely to the advertised 14.5 gallons. Only able to get about 10/11 gallons in the tank even when the low fuel indicator is on. Additionally when filling the tank with fuel, when the pump auto turns off because the tank is "full" the fuel lever indicator needle is no even close to the "F" mark. False advertising by Toyota and failure to appropriately address the known problem.
2019 Rav4 hybrid will not fill completely when the low fuel warning system activates. The 14. 5 gallon tank will only take 9.5 to 9.7 gallons leaving about 5 gallons in the tank. I am not certain if I can drive further using the 5 gallons or would be left sitting and "run out of fuel." Other 2019 Rav4 hybrid owners are reporting a similar problem. So far Toyota has made no attempt to correct the problem. This has happened since the first attempt to fill the tank. The Rav4 currently has about 8500 miles. There needs to be a recall.
A D V E R T I S E M E N T S
- Howard Lake, MN, USA