This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I cannot completely fill up the gas tank. When the gauge shows empty, I can only get 9-10 gallons in. The specs say it has a 14.5 gallon tank, but it is impossible to get that much fuel into the tank. The cruising range is less than 400 miles, far less than what is advertised. I've been calling the dealership and Toyota corporate since October 2019 and am still being told that "Toyota is investigating it"
I have a 2019 Toyota hybrid. The tank can not be completely filled. It can leave around four gallons unfilled. The only way I can fill it is to have the nozzle slightly out side of the filler neck and pump a a slow rate. While this works, it takes time and it is not very environmently friendly.
While feeling the gas, at almost emtpy, I didn, 't went above the 10 gallons. This requiered me to go multiple times to the gas station to fill io the gastank. Moreover, the gas range has decreased from almost 500 miles to less than 380 miles in range from 2 months ago till now. The milage of the vehicle is less around 2,800 miles. Vehicle was bought in August of 2019
When fueling the vehicle, the auto shutoff at the gas pump shuts off before the fuel tank is completely filled. Occurs at multiple gas stations regardless of the amount of fuel remaining in the tank.
Fuel tank will not fill correctly. If I over fill it affects the vapor recovery system of the ra 4 hybrid. Have to be extremely careful not to run out or gasoline.
- Prospect, KY, USA
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When fueling, the tank will not completely fill. If you attempt to continue to fill very slowly the tank over fills and you have problems with the vapor recovery system.
The contact owns a 2019 Toyota Rav4 hybrid. The contact stated that the fuel gauge was inoperable. The contact stated that after refueling the vehicle, the fuel gauge failed to register the correct amount of fuel. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The approximate failure mileage was 300.
When the fuel gauge indicates that the tank is nearly empty, my vehicle will only accept about 10 gallons of fuel until pump shut-off. As a result my vehicle fails to meet Toyota mileage range specifications of 580 miles and only makes about 400 miles. Moreover, if trying to fill up with 15 gallons of fuel and going beyond pump shut-off there is a risk of overfill and fire hazard. Koons dealership refuses to acknowledge the defect which should be covered by warranty.
I have a 2019 Toyota Rav4 xse hybrid. I bought it brand new with roughly 300 miles on it and since then have put on an additional 5700. I bought it in November and it is now February. I was informed and researched told me that the fuel tank was 14.5 gallons. Yet, every time I go to fill up the tank once the light has came on, I can only get roughly 8.5-9 gallons of fuel in and then the pumps shut off. I have filled up more than 15 times and every single time at numerous different pumps, this same thing happens. I am able to squeeze in roughly another 2-3 gallons but I have never seen anywhere close to 13 gallons let alone the advertised 14.5. we are supposed to get a max of 580 miles per tank and the average I get with this less amount of gas I can put in is roughly 410-430.
Unable to fill gas tank with 14.5 gallons even when empty. Maximum amount of gas that can be filled is approximately 10 gallons even with low fuel light on. Common issue mentioned on numerous online resources.
The vehicle's listed fuel tank capacity is 14.5 gallons. I have never been able to add more than 9.5 gallons even though the fuel garage was registering empty and the computer was showing 14 miles to empty. Toyota and the dealerships knew of this problem in the summer of 2019 yet continued to sell this vehicle without informing customers of the issue. This problem needs to be addressed.
Our new in August of 19 hybrid Rav4 has the fuel problem that it appears thousands of others do. It has a 14.5 gallon tank, but the system won't allow you to fill the tank. At every gas station, the pump is initially shut off with many gallons left to go to fill the tank. This leads to a situation where you have trickle fill to get it close to full. Trickle a little in, the vapor system shuts it off---and do that again and again and again until you feel you are close to full. It's easy to overfill and easy to spill gas onto the ground while doing so. We started an open case on this with Toyota within a few months of new last fall, and to date they still have no fix for the issue. It appears similar to a bladder problem they had with prius gas tanks some years ago, but they refuse to discuss what they are doing to fix it.
This vehicle is a hybrid. The gas tank is supposed 14.5 gallons. The gas guage never shows as full. The vehicle showed 103 miles to empty so I filled it up. I could only add 7.414 gallons of gas before the pump stopped on the 2nd attempt. It clicked off just a little over 7 gallons. I pulled the nozzle out of the tank a little and was able to get about0.4 gallons additional in the tank before it cut off again. The gas guage still showed as a couple of lines before being filled yet I could get no more gas in the tank. Also, it only showed my vehicle range as 419 miles. At 40+ mpg and a 14.5 gallon tank, it should show over 580 miles to empty. There is definetely an issue with this gas tank. I have attached pictures of the before fill up, after fill up and the gas receipt showing the amount of gas I could get it the tank without risking an overflow. I really have no way of knowing how much gas is in the tank or how far I can expect to drive before running out of gas. I have more instances of this, all showing the same problem.
My 2019 Rav4 hybrid has a Toyota advertised fuel tank capacity of 14.5 gallons. Till date, virtually all my fuel stops have resulted in no more than 11 gallons of fuel. I would like to raise this matter to NHTSA and urge NHTSA to investigate matter further. The biggest question I have is if there is a law or safety rule that Toyota must follow surrounding this issue? my concern is that if any residual fuel (which in this case is greater than 3 gallons), may cause safety hazards for drivers and this issue needs to be fixed.
Unable to fill 14.5 gallons as advertised.max fill is 11 gallons. Brought it to the dealer and they continue saying the car is fine and that there's a "reserve fuel" we can't see. They are unwilling to fix this issue
After the low fuel warning system comes on the tank will only take between 9.2 to 9.7 gallons. The fuel tank is a 14.5 gallon tank and should not need filling until the vehicle goes over 500 miles. We usually get just under 400 miles per tank full. Somehow there is 5 gallons left in the tank when the low fuel warning light comes on.
When filling the gas tank, the pump will stop before the gas tank is full, usually 2-3 gallons short of being full. This happens every time I try to fill the tank since I bought the car in may, 2019. This results in more frequent stops at the gas station or making efforts to try to top off the gas tank by trying to slow down the gas being pumped in. With a very slow rate, the gas pump may not shut off then leading to fuel spillage.
Fuel tank is defective. Does't accept a full tank of gas. 3/4 at most before pump shuts off. Not getting miles per tank/efficiency that was advertised. Filed a case with Toyota and dealer but no fix available. Problem started as soon as I drove it off the lot in May 2019.
Whenever I fill the car with gas, it doesn't get completely full. It leaves the tank about a quarter from full. Also, the car doesn't accelerate well. It hesitates.
A D V E R T I S E M E N T S
- Fredericksburg, VA, USA