This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The gas tank does not accept enough gasoline to fill the tank. Upon fueling, the dispenser clicks to stop when only 9-10 gallons are in the tank. The stated fuel tank capacity is 14.5 gallons, thus the tank can only be filled to less than 70% capacity. The problem seems to be worse in cold weather conditions.
Impossible to fill gas tank to capacity. When tank reported as under 1/4 can only add 7-8 gallons. Will only fill to 7/8 of a tank per the gauge. Only way to fill tank full is to top it off. Occurs at every fill up. We reported this to both Toyota and the dealer. We brought the car in for service regarding this issue more than once. They acknowledged the issue but have done nothing to fix it. Running out of fuel may result in an accident or leave drivers stranded on the side of a busy or deserted road creating a safety hazard. Running out of fuel may damage the vehicles, including their fuel system components. The owner's manual warns that if the subject vehicles run out of fuel or the fuel is too low, the hybrid system may not be able to start. The fuel tank defect creates environmental and safety hazards by causing drivers to 'top off' (restart a fuel pump after it has automatically shut off) the fuel tank to try and achieve a complete fill-up. Topping off causes hazardous gas spills creating a danger to the driver, the environment and the vehicle. As a result, the fuel tank defect increases the environmental impact of these hybrid vehicles by increasing the number of trips consumers must make to refuel and causing environmental harm related to fuel evaporation and spillage (causing both groundwater contamination and emission of gasoline vapor).
Fueling: Gas pump shut off when tank is about have full. To complete fueling I have to pull gas hose out of tank and place nozzel where I can see gas being deposed into tank to complete fill. I have had gas spray back on me. Takes 3 times as long to fill.
Our new in September 2019 Toyota rav 4 hybrid has the fuel problem that it appears thousands of others do. It has a 14.5 gallon tank, but the system won't allow you to fill the tank. At every gas station, the pump is initially shut off with many gallons left to go to fill the tank. This leads to a situation where you have trickle fill to get it close to full. Trickle a little in, the vapor system shuts it off---and do that again and again and again until you feel you are close to full. It's easy to overfill and easy to spill gas onto the ground while doing so. I have returned to my Toyota dealer twice and complained about the fuel problem. They assured me Toyota was working to solve the problem. Apparently Toyota has known about this problem since may of 2019, however, Toyota continues to sell this vehicle with a known defect. I was not advised of this known defect when I purchased the car.
- Port Washington, NY, USA
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I bought my car brand new in August 2019 and within a few months began to see issues with the gas tank fill-up and mileage gage. The main issue I saw was the gas tank not being able to fill all the way. When I fill the tank up normally (letting the gas pump run and click off on its own), the tank fill-up gage shows it only about 3/4 of the way full (I.e. the gas pump stops filling significantly short of the tank being full). After this, I forcefully top up the tank numerous times (6-7 times) to get it even close to the full mark on the tank gage. Even when the gage reads the tank as full, I've only filled up the tank about 10 gallons even though the tank is supposed to hold 14 or 15 gallons. Additionally, the miles to empty gage seems off from reality. When tracking my miles, the gage seems to be around 50 miles off calibration from how far I travel (I.e. when I travel 200 miles, the miles to empty reading decreases 250 miles). This may or may not be related to the gas fill-up issue. I called my local dealership regarding this issue, who informed me they were aware of this issue and have put me on a list of other owners who are dealing with the same issue. It seems that this is a very prevalent issue. It has been 6 months since purchasing my car and I still have not heard of any fix.
Toyota is knowingly selling and not repairing a potentially non-compliant vehicle. I purchase a 2019 Toyota Rav4 xse hybrid and Toyota did not disclose that there was a gas tank issue. Toyota is false advertising that gas mileage and continuing to sell the 2019 and 2020 Rav4 hybrids with the same gas tank issue. The gas tank will not fill to its advertised capacity and it is not get the advertised mpgs. It has a 14.5 gallon tank but will only take 9 gallons on empty. And I have only been getting 30 mpg and the advertised is for 41mpg. Toyota is aware of the problem and have been aware for about a year now and has not fixed the problem. I have taken my car in and I was told there is no fix. I opened a case with Toyota and have yet to be reached out to so I can get the problem resolved. I purchased this car because of the gas tank and mpgs and now I purchased for nothing, this tank and mpg issue should have been disclosed at the time of purchase so I would have had the right to make a decision to purchase or not.
Stationary problem. Unable to fill car completely. Takes a maximum of around 9.5 gallons of 14.5 gal tank. Stated range should be between 580 and 550 miles. Never exceeded 429 distance to empty, typically 392 miles dte with 36 mpg avg. Toyota is unresponsive to issue. I lack confidence in fuel computer and system.
The contact owns a 2019 Toyota rav-4. the contact stated that she had become unable to fill her gas tank to capacity. Due to failure, the contact was unable to determine the actual fuel level inside the vehicle. The contact took the vehicle to North hills Toyota 7401 mcknight rd, pittsburgh, pa 15237 where she was informed that she would have to allow a certain warning light to illuminate before placing fuel into the vehicle; however, the failure persisted. The vehicle was taken back to the same dealer to have them perform the same procedure and the failure occurred again. The dealer reached out to the manufacturer and a case was filed. The vehicle had not been repaired. The failure mileage was unknown.
Like many others who bought a new generation Rav4 hybrid (it seems to affect all trims as long as it's hybrid), I cannot get more than maybe 10 gallons in the tank. Advertised is 14.5 gallons, and there is no such thing as a 4+ gallon reserve in a private vehicle, even commercial vehicles. Toyota responded with "call us" after 5 or 6 emails. I drained it of fuel driving from Texas to California, let it run dry until it was electric only, then took it to the gas station (literally right around the corner from where I was), and it still clicked the pump off - to full (though it doesn't read full anymore, it sits just below "F") - at just over 10 gallons. I have squeezed every last drop I could once and it didn't even read 11 gallons from empty, though I don't normally ever do that so the evap canisters don't get burned out. The average mpg and estimated range on the screen adds up with the math for only having about 10 gallons in the tank, 36.3 average with just over 10 gallons gives me about 300 miles, which is about what the odometer sees per fill from 1/4 full, when I usually fill up. It's been almost a year and Toyota has been of zero assistance even acknowledging this, though 2 dealerships in Texas (where I bought it) told me it was a known issue, and 2 in Hawaii (where I live now) repeated that info. Again, this is a hybrid xse - the premier model for sporting I wanted, the light sporting I do anyway, and it has other problems too. One is decades old with the Rav4 (window rattle), the other is with the A/C switching between modes. I can live with the other two, but not getting what was advertised in the fuel tank is worthy of complaint seeing as how many hundreds of others posted online about it this past year. Toyota needs to address this problem before it becomes yet another legal battle for them.
Owners manual states gas tank holds 14.5 gallons. However when tank is empty I am only able to get 10 to 11 gallons into vehicle before the pump auto shuts off. The vehicle's range is advertised to be 550+ miles (depending on current mpg), however the trip computer only shows an estimated range based on a 10/11 gal tank.
2 issues with this brand new 2019 xse hybrid Rav4. 1) fuel tank never fills up as gas pump clicks off at 9.5 (3/4 full) at gas station. This is now all over the news and blogs, and Toyota seems to have acknowledged the issue, but no solution yet. 2) after Toyota dealership performed brake recall service on Dec. 8, 2020 (at less than 2K miles), the front brakes whistles or squeaks loudly whenever I apply brakes at low speed (at or less than 5 mph). When I arrived at dealership to speak with service manager (scott), technician was assigned and rode with me and confirmed the low brake speed squeal/whistle. After 2-3 hours, a different technician who was assigned to look at it claims "no noise observed after test drive, operating as designed." Funny how they assigned 2 different technicians - one who observed the noise upon arrival, and the 2nd one who looked at it and claims no noise. When driving out of dealership service area, the low speed (<5mph) brake noise squeal was and is currently still there. Dealer continues to claim cold weather or moisture may be the cause (really - that sounds amazingly false!) and refuses to acknowledge or repair the brake noise issue. It's as if the dealership (stevens creek Toyota, san jose) is waiting for a recall vs. Acknowledging the issue so Toyota corporate will reimburse dealership for the repair cost for the brake noise issue. Car currently only has 4K miles.
The gas tank of my 2019 Toyota Rav4 le hybrid will only fill to about 3/4 of a tank. My Rav4 has a 14.5 gallon fuel tank. When I am near zero miles of range remaining, I often get less than 8 gallons at fill up. There is not a problem with the gas gauge. The tank read full only once, when the dealer filled the tank prior to delivery to me. I don't like to drive with less than a 1/4 tank of gas, as gas is used to cool the fuel pump. This results in most fuel stops only accepting between 4 and 6 gallons of gas. I recently took a 3000 mile trip that was 95% highway driving and that was my experience during the trip.
Fuel tank for this 2019 Rav4 hybrid will not accept full tank of gas. One must top off and potentially spill fuel to get it to an acceptable range. Tank capacity is 14.5 gallons with range of approximately 550-580 mile. Only can have gas fill to about 9 gallon with range of 360 miles. This is very unfortunate for a otherwise good car. It has been on going situation getting worse since last year.
When the 14.5 gal tank is empty fuel tank light on and no mileage remaining showing E you can only fill 8 - 8.5 gal before pump shuts off. Tank can not be filled past that amount. This causes a loss of around 200 - 250 miles from the advertised mileage per tank specified by the manufacturer due to the loss of the 6 - 6.5 gal that the tank can not be filled. Dealership will not attempt to fix, Toyota reports a fix or timeline is unknown and they continue to investigate the issue.
Purchased a 2019 Rav4 xse on July 6th 2019. The fuel tank will not accept a full tank of gasoline. The gauge never displays more than 3/4 - 7/8 of a tank. Attempts to top off leads to fuel overflow. Dealerships all provide a "we've never heard of this" despite multiple class action lawsuits.
Bought a 2019 Toyota rav 4 hybrid xle September 27 2019.. reported gas filling problem to Toyota on December 23 2019 after coming to wits end on putting gas in vehicle..can only get about 9 gallons into the 14,5 gallon tank. When I try to get more gas in it it back splashes and spills out which is a major environmental and safety issue.. also had dealer look at it and there is no fix at this time so they say so have requested full refund on vehicle as one of the dealer options given me. So I have three case numbers. One thru Toyota main headquarters then one thru dealer then another for refund request thru Toyota.. on another note I also reported to Toyota that my gas gauge gets stuck on full after going down properly for 100 plus miles driven then the gas gauge all of a sudden out of the blue goes up over full and its shows well over 550 miles before running out of gas which is miles to empty I can't even get it to after trying to fill it slowly for 15 -20 minutes.... tried multiple resets to help correct but they don't work properly and that was confirmed by dealer that reset doesn't work correctly..
A D V E R T I S E M E N T S
- Bloomington, MN, USA