This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Shortly after purchase August 2109 I noticed the fuel tank would only hold about 8 gallons of gas from empty. I called the dealer and they were unaware of any problems. I took the car in awhile later and was told Toyota was working on a fix and would call me when it was solved. I waited a couple of months and called Toyota customer service. They said they could put in a new fuel tank but it probably wouldn't correct the issue and when they're fix came out they would contact me. They were correct the problem still exists. I've waited patiently and the car is now 1 yr old. I called Toyota customer service and was told no fix yet. I asked the representative if she could give me that in writing and she refused. I let her know that Toyota sold me a product that was not as advertised on fuel range and tank capacity. A question to nhsta would be if when this vehicle was safety certified was it done with a functioning fuel tank or their defective tank" can this problem cause a safety issue."
My 2019 Rav4 le has a 14.5 gallon fuel tank and only takes about 8 to 9 gallons of gas when I fill up from empty. When I first purchased the vehicle I was getting 450 miles per full tank and now the most I get is 330. I took the car to the dealer and they said that it was normal even though my car was getting 22 miles to the gallon and not 26 mpg which would be on the low end.
The car has stalled twice out of the blue. It was taken to the shop, and they said the vapor lock had gas in it. They wanted to charge $1000. The excuse was when it is hot outside you run the risk of gas getting into the vapor lock every time you fill up... that is bull. It stalled in motion twice on a city street.
We bought the vehicle used. When we try to fill the gas tank up it will only fill up about 3/4 of the way. This is a recurring issue with the gas tank. We took it to Toyota who only reset the computer. However, we are still having the same issue. Even though Toyota is aware this is a common issue, they said they do not presently have a fix and don't know when they'll have one. The fuel reading is not accurate and we are also not getting the full functionality of the vehicle we purchased. We were also not made aware ahead of time that this was an issue on the vehicle.
- Schertz, TX, USA
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When we first purchased the vehicle, we used to be able to fill it up all the way and completely now you can't fill it up all the way. When we first bought the car, we were able to get about 450 miles with a full tank of fuel. Now, when we go to fill up, we only get about 350 miles for a full tank when filling up the tank doesn't allow us to fill the tank up completely this is very unusual!
Unable to fill gas tank fully in addition to displayed range being inaccurate. Tank only fills about 3/4 with average distance to empty reading about 350 miles, which is actually more than the distance we are able to travel before needing to refuel.
Fuel tank does not fill to correct capacity. Whenever I fill my tank, even when the low fuel light is on, I am only able to fill approximately 9 gallons. The advertised capacity of the tank is 14.5 gallons. This is verified by the range and fuel indicator on my dashboard. The fuel tank stops filling at about 3/4-7/8 of a tank and then range indicated between 380-400 miles. Toyota advertises a range on 580 miles. Taking into account my current mpg, I should be within about 40 miles of this number.
The gas tank should be 14 gallons, however I am only able to but in to the tank aprox 8 gallons. I can force approx 1 more gallon by pulling out the nozzle on the fuel pump. The trip estimator will say it can only go high 300 to low 400 miles. When I bought new off the lot it was with a max filled tank and trip estimator was at 500 plus miles. The gas gauge never shows full and it doesn't appear to be accurate as to when the tank is low/empty compared with mileage estimator.
The fuel tank on my 2019 Rav4 hybrid does not fill up to capacity and only allows to be filled up to around 10 gallons. I have tried sever different fueling stations, brands, and pump dispensers but none of them allow to car to fill up to it's full limit. Estimated loss of range is around 100 miles per tank.
The fuel tank capacity is about 9 gallons way too lower than the specification. This is causing too many trips to the gas station than expected. The purpose of buying a hybrid is defeated.
The gas tank is advertised to hold 14.5 gallons. When I fill up, the pump stops after adding only about 8 gallons. I can very slowly add more, but I don't know if that is dangerous. I have had it overflow and spill when I've tried that. The smaller capacity severely reduces the number of miles between filling. I also have an issue with mpg. A main reason I bought the car was for the 40mpg. But I've never gotten that. I average around 28.
This hybrid car has a 14.5 gallon gas tank and on a full tank, you should be able to get 570-580 miles until empty based on an average of 39-41 mpg. When gas tank is on "E" with only 10 miles to empty, the tank will only take about 10 gallons of gas before shutting the pump off. It will not take a full 14.5 gallons of gas, leaving my tank about 4.5 gallons short of its capacity, which would be about 180 miles I am not getting on a full tank of gas. When gas tank is filled up completely, it is only readiing that I have about 400-450 miles to empty and that should be reading 570-580 so right there, it proves the gas tank is not filling up completely. Even going by the reduced reading of 400-450 miles, I only seem to be getting 350-370 miles to empty. Although driving conditions can vary this statistic, it seems way off considering most of my driving is local and non-highway. For example, I waited until gas tank had only 10 miles to go before being empty, filled it up completely (pump would not allow more than 10 gallons) and drove on that tank of gas until almost completely empty. I drove 352 miles on that full tank and based on that with the car having a 14.5 gallon capacity tank, that only averages 24 mpg but since I could only fill it up approximately 10.5 gallons, it works out to 33.6 mpg, still below the stated average. So, I am not getting the stated mpg that I should as well as not being able to fill up gas tank to 14.5 gallon capacity.
I am not able to fill up gas tank to full capacity in my 2019 Rav4 hybrid. The gas gauge shows fuel at 75% capacity after fill up. This drastically reduces driving range of vehicle.
Toyota claim that my 2019 Toyota Rav4 fuel tank is 14.5 gallon and average miles per gallon is 40 (40 X 14.5 = 580 miles for one tank). But I never fuel up to that level at all. The max I can fuel up is 10 gallons. (40 X 10 = 400 miles max). So it is loss 180 miles here somehow. If this is the case Toyota should advertise their vehicle with 10 gallons tank for all of their future Rav4 SUV. Or they should fix the fuel tank issue here. Please help. This is something wrong from a brand name as a reliable Toyota. I notice this issue right after I bought my car in May 2019. I brought back to the piercey Toyota dealer and complain, but they keep saying this is normal for hybrid car. This is not making sense at all.
Fuel tank can't be filled to the full capacity. Even with continued attempts to further fill the tank, it is short by a couple gallons. Just a few weeks after purchasing the vehicle, the issued was raised (now over 6 months ago) to both the local NJ dealer as well as Toyota motor sales headquarters. Still no resolution.
A D V E R T I S E M E N T S
- Clermont, FL, USA