This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When filling my gas tank the fuel system does the auto shut off before the fuel tank is full. The first few times I filled the new vehicle, I put the nozzle back in the pump thinking it was full, but when I started my car, the fuel gauge registered about 2-3 ticks below the full line, so maybe 7/8 full. The next few times I continued to fill well past the automatic fuel shut off and put in at least 2-3 gallons more. This goes against environment recommendations but I should be able to get a full tank of gas on a new car, not just 9 gallon on a 14.5 gallon tank.
Cannot completely fill the fuel tank without manually forcing the fuel after the pump shuts off. It stops filling at about 3/4 full or about 9 gallons. The fuel tank holds 14.5 gallons. It is risky and not safe to manually force fuel into the tank to get it full. You have no idea when it is full until the fuel overflows. Fuel overflow risks fire and is just one of the safety issues. I began noticing this issue after a couple fill ups this past July. It happens with each attempt to refuel.
Vehicle will not allow consistent fuel fill. Pump often shuts off well short of full tank. Usually stops around 7/8 tank. Attempting to fill the tank fully sometimes results in fuel overflow and spillage. It is impossible to consistently fill the tank anywhere near full. After a "fill", I drive 20 or 30 miles and am already at a gauge level of 3/4 tank. This is on a hybrid, with the computer showing 40+ mpg. There is a flaw in the fuel system that prevents filling the tank completely. My estimate is roughly 1.5-2 gallons below full is when the pump shuts off.
Unable to fill gas tank to it's fullest capacity. I find I have fill up very slowly, quits filling on an empty tank at 8 gallons, once I was able to get 10 gallons in. Fuel tank never will show that it is full. Also, the car will tell me how many miles I have left to drive. 2 times I was able to get it over 500 miles but most of the time it is under 450. I really don't believe I ever get the full miles listed.
Ever since I first drove my Rav4 off the lot, I noticed it had a range of 580 miles to empty. I've never seen that ever since the first time I sat in the car. When I went to the fuel pump, I was only able to get in no more than 10 gallons and my meter would always show 2 ticks below full, which is about 3/4 of the meter gauge. This happened multiple times, so I tried pumping in more gas after it auto shutoff and each time it would pump a bit and then stop. If I trickled gas into the car, it would fill up eventually and the needle would finally show the needle past full and dte of 530 miles to empty. Eventually I kept having the same problem so I brought it to the dealer to get it serviced. Fuel even spilled out of my tank once and got onto my clothes when filling up my tank. They couldn't fix it so they had me come back later and replaced my entire fuel tank at my 5K mile service. Afterwards, my tank seemed to fill closer to full, but I noticed it's actually still a bit below full. Also even when driven to 0 miles left and the light being on, I couldn't get more than 10.5 gallons into the tank, and it would also show the needle a bit below full. This led me to try and drive my car and force it to empty even though it's not recommended. I put a 2.5 gallon spare fuel container in my backseat and drove it until I reached 120 miles past the empty mark, and my car told me to pull over when it's safe and to get fuel. I put in 0.2 gallons and was then able to drive to the chevron nearby and pump in about 14.055 gallons into the car. Even then, my needle was just at the full mark and not past it. I noticed that in usually able to put in another 1.5-2 gallons into the car after it auto shuts off at the pump. I don't know what else to do since they already replaced my fuel tank already and I had to drive a Toyota sienna around for a few days
- Hawthorne, CA, USA
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The contact owns a 2019 Toyota Rav4. The contact noticed that the vehicle would only fill up to three fourths of a tank with fuel as opposed to the full twelve gallons that should be required. The contact took the vehicle to magic Toyota (21300 hwy 99, edmonds, wa 98026, 206-395-9200) where it was diagnosed that the vehicle was not reaching its full fuel capacity. The dealer was aware of the failure, but did not have a remedy. The manufacturer was notified and provided case number: 1910072815. The contact informed the manufacturer that he would look into having the vehicle purchased back due to the failure. The vehicle had not been repaired. The failure mileage was 350.
I can't completely fill up my 2019 Rav4 hybrid fuel tank. The fuel pump always stops way too early at around 11 gallons (estimation), even though the cars fuel tank fits 14.5 gallons. So I can only use around 80%-90% of my fuel tank capacity. Happens every time at every gas station. See attached picture. It shows the digital fuel level reported from my car to the Toyota connected services after a gas stop.
Gas tank is supposed to be 14.5 gallons but unable to fill more than 10 gallons at a time (from almost empty). After filling until the gas pump stops (on its own), gauge reads approx 1 line below F. when starting with a full tank of gas, I can only get 370 miles before the gas warning light comes on and gauge appears close to empty.
Toyota advertises the range of its 2019 Rav4 hybrid as around 550 to 590 miles on a full tank of gas, of which the capacity is 14.5 gallons. However, I've been driving mine for 2 months now and have yet to reach the 400 miles mark even when averaging 40mpg fuel economy. The fuel gauge always stops at over one bar from full. This is a well-known defect and has been widely discussed and complaint on many forums. So far Toyota and its dealerships have failed to address this issue and the most common answer customers usually get is "there's no such problem, try another gas pump". this is simply unacceptable coming from such a large and reputable automaker such as Toyota!
The gas tank will not fill completely, even when fuel gage says 30 miles to empty and less than a quarter of a tank remaining. I am only able to fill max 9.5 gallons (spec says tank is 14.5 gallons). After pump clicks suggesting the tank is "full", the fuel gauge in the car does not reach "full" marking, rather half way between 3/4 and a full tank. I have brought the vehicle to the dealership and they are unaware of any similar problems although several complaints have been made regarding this problem both to NHTSA and Toyota Corp. They do not have any fixes for this problem. This impairs the use of the vehicle as the amount of gallons in the car is never actually known, as well as affects the market value of the car as it is marketed at 14.5 gallon tank with ~500 miles per tank. I can barely get 380 miles a tank. This car was purchased a month ago, brand new. I have made several stops at the gas station as my daily commute is approximately 90 miles roundtrip. The tank has not filled completely once since the purchase of this car.
My fuel tank is 14.5 gallons and it will not allow more then 9.5 gallons into it even when vehicle has been run down to empty. This has been consistent since purchasing the vehicle in August. The tank size and mpg are incorrect in regards to what was advertised.
Difficulty getting the fuel tank filled. The gas clicks off at about 3/4 tank. To fill requires multiple times of topping off with multiple times it clicks off. Often 2 to 3 gallons can be added after the first click off. This occurs at multiple different stations regardless of fill speed. Also fuel miles to empty highly inaccurate. Dealer claims no fix available at this time!!!
I bought my brand new car in Aug 2019. A 2019 Toyota Rav4 hybrid xse. My fuel gauge does not go all the way to full when I fill up on gas. I noticed this after having the car for 1 month. I made an appointment for service and took the car in. The service employee said that Toyota is aware of the problem and there is no fix. He said there was no reason to leave my car with them. I called Toyota Corp the next day and they said there is no recall for this issue, and that they have never been notified by NHTSA for this issue. Because the gauge never fills to the same spot every time, there is no way to know what my true mpg is. So, this issue could involve falsifying the mpg of the hybrid. But because no one is interested in reviewing further, there is no way of telling how bad the problem is. I have another appointment to bring my car back into the service department to look at the car. This is a very wide spread issue when looking online to the countless other car owners experiencing the same issue. Attaching an email I just received from the service employee that I spoke to, showing that the dealership is well aware of this issue and there not being a fix. Yet, they have not stopped selling this car, and are likely not notifying the customers of the potential issue. I will be seeking car replacement from Toyota. This is a brand new car. I should not have to wait for a recall to come or not come. I am willing to provide any information needed for you to proceed with the recall for all customers that have gotten nowhere with Toyota.
Unable to completely fill the gas tank when refueling. Pump shuts off when tank is approximately 7/8 full and am forced to "top off" to completely fill tank.
Unable to completely fill gas tank to full on 2019 Toyota Rav4 hybrid limited. Can only put 9 gallons in 14 gallon tank (capacity in manual) when tank is empty. Dealer suggests "topping" off which has already resulted in a fuel spill at the gas station. Reported issue to dealer and told that Toyota is aware of the issue but currently does not have a fix. This is both a user safety and environmental safety issue and is *extremely* common to 2019 hybrid Rav4 users per user groups on the internet.
The 2019 Rav4 hv gas tank dry fill capacity is 14.5 gal us. Refueling always automatically stops prematurely at fuel gauge 3/4 full, which corresponds to several gallons dispensed less than a properly full tank. The gas gauge is accurate. This has occurred with every refueling since the first fueling when the car was new. The problem reduces the effective range on one tank of normally dispensed gas by around 100 miles or more. Range is a big selling point of the hybrid model! furthermore, filling very very slowly to coax the tank to accept a properly full fill can cause no automatic shutoff of the gas pump to occur, which can result in excessive fumes or overfilling. This is unsafe. The problem has been reported to Toyota usa by me and by the dealer. The dealer has a technical case number and I have a technical assistance case number. Toyota's response for the last 5 months has been that there is no fix available. The car is still eligible for refund or replacement under the lemon law provisions (<15K driven or 1 year). The problem has been reported by others: Https://www.cargurus.com/cars/discussion-T84539_ds1052289 https://www.toyotanation.com/threads/cant-seem-get-A-full-tank-of-gas.1654530/ https://www.toyotanation.com/forum/1004-Rav4-5th-gen-hybrid-XA50-2019/1654324-anyone-have-any-issues-w-19-Rav4-hv.html https://www.rav4world.com/forums/201-4-5-electric-Rav4-hybrid-ev/298909-difficulty-getting-fuel-tank-full.html
2019 Rav4 hybrid exhibits fueling problems, consistently. Parked on level concrete, shut off, in "refuel" status, at the fuel island, it dependably suffers abject failure at attempts to refill the gasoline tank at the fuel pump. With the fuel pump nozzle set to lowest flow setting, at any moment, the fuel being pumped down the filler tube surges back up the filler tube, occasionally spilling out onto the side of the car and the ground. Other times, with the pump nozzle set to lowest flow settings, it may automatically and arbitrarily shut off after 1 gallon or 4 gallons, when the miles driven along with the fuel gauge indicates the tank requires at least 10 gallons. It is impossible to know from one fill-up to the next fill-up if the tank is full, close to full, or several gallons shy of full. Refueling the Rav4 hybrid is a challenge that defeats the best mechanical and fluid dynamics aware person trying to fill the tank. This issue is ongoing and has been occurring since the vehicle was purchased new with 9 miles on the odometer on August 19, 2019.
Fuel spills when filling gas. Fuel tank does not fill to capacity at first click so when I add additional fuel in an attempt to completely fill tank, fuel sometimes spills out.
Multiple fuel spills happened while the 2019 Rav4 hybrid was stationary, being refueled. The manual provided states that the low fuel light illuminates when there is 2.2 gallons or less fuel in the tank, and it states the fuel capacity is 14.5 gallons. When fueling after the low fuel light illuminates, and the fuel gauge indicates "E"; the tank overfills with approximately 9.3 gallons, or 3 gallons short of what was expected. This results in hazardous fuel spills when the attendant attempts to fill the tank. Also, the vehicles range is less than expected which can result in diversions and/or a stranded driver.
A D V E R T I S E M E N T S
- Ashburn, VA, USA