This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When pumping gas the auto-off feature is clicking early, causing me to only fill between 9-10 gallons of the 14.5-gallon tank. I've seen a lot of reports of this issue and would like to make my own claim here as well. I own a 2019 Rav4 xle hybrid.
The tank does not hold the "full" gas capacity that the tank is meant to hold. I am only able to put about 9 gallons of gas into the tank. The SUV has a gas tank of 14.5 gallons and yet I have never been able to fuel anywhere close to that. It has been happening since I bought the car on 09/09/19.
The fuel gauge doesn't go beyond 3/4 full, indicates that the gas tank is not full. Yet, all the gas pumps we used in he past 7 months click off -- indicating that the gas tank is indeed full. Trying to top the gas tank (to get the fuel gauge to show full) creates toxic and polluting gas spills that harm the people nearby and the environment. I filed a case number with my dealer and Toyota on 10/18/2019. Toyota knows of this problem, no solution forthcoming as of now 12/22/2019.
The contact owns a 2019 Toyota Rav4. On numerous occasions, the contact was unable to fill the vehicle with fuel to the advertised capacity. There were no warning indicators illuminated. The contact took the vehicle to ira Toyota of danvers (99 andover St, danvers, MA 01923, (978) 739-8300) and was informed that they would not be able to inspect the vehicle until he brought it in for scheduled maintenance. The manufacturer was not notified. The vehicle was not repaired. The failure mileage was 23.
The fuel tank is faulty and does not hold 14.5 gallons of gas as listed in the owners manual. The gas gauge is faulty and is not accurate. Otherwise Toyota is committing fraud by making such claims which my Rav4 does not deliver. This has been getting worse since I purchased the car in July 2019. The tank can only be filled with 10 gallons of gas after the fuel gauge is on empty and the 'distance to empty' is zero with refuel now warning. There is a problem with a faulty gas gauge which is not accurate. Even after filling with 10 gallons, the fuel gauge does not register full and shows only 7/8 tank filled. 14.5 gallons X 35.7 mpg should show 517 miles to empty, but mileage computer only shows 392 mile range. 392 mile range divided by 35.7 mpg is 10.9 gallons in the tank. If this car has a 14.5 gallon tank it is faulty. I have no idea how much gas is in the Rav4 and range. This will prevents me from taking long cross country trips in rural areas unless I have to gas up at small rural gas stations and not allow me the range to keep driving during long trips. I am told not to let the gas tank run dry since that could cause overheating of the fuel pump which could start a fire if hot enough. I want Toyota to fix my gas tank and gas gauge so that it will hold 14.5 gallons of gas and allow me a driving range of over 500 miles as advertised. I want a safe car that gives me the mileage and claimed range which are why I bought the car.
- Portland, OR, USA
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I bought my bought a 2019 Toyota Rav4 hybrid a couple months ago. I like it for the most part, but one of the primary reasons I bought it was for the advertised ~550 mile range. However, every time I've put in a full tank, the 'mile range' at the front dash shows around 430 miles. I got the tank replaced by atlantic Toyota in West islip but my tank is only getting 9 gallons of fuel when the tank is 14.5 gallons. 2019 Toyota Rav4 hybrid xle AWD
Fuel tank on my 2019 Rav4 hybrid xse will not fill completely. Typically shuts off at 9-10 gallons and I cannot get much more in no matter how low the fuel indicator or how often I remove, replace and reactivate the filler nozzle. I have notified Toyota and received a case number. There are hundreds of similar complaints viewable on line and Toyota is taking a long time to find a fix. Meantime, the epa-advertised 580 miles of range is a big joke.
The fuel level sensor is likely malfunctioning. If it is not the sensor, the factory installed a smaller than advertised fuel tank. This vehicle is supposed to have a 14.5 gallon (us) fuel tank. Unfortunately, the fuel gauge will read empty after 9.5-10.5 gallons of fuel is consumed. Thereby, leaving 4-5 gallons of fuel unaccounted for and reducing the safe drive-able range by 150 - 200 miles. Moreover, when topped up the fuel gauge will sometimes read slightly less than full or the first half of the fuel gauge will be depleted more quickly than the latter half. This leads me to believe that the issue lies with the fuel level sensor itself.
The fuel tank will not fill up completely. When the fuel gauge is reading empty the fuel tank will only accept 8-9 gallons of fuel. The fuel tank is 14.5 gallons. To try and fill the tank I have to repeatedly try to top it off. This happens every time I try to refuel.
2019 Toyota Rav4 hybrid, unable to fill up with fuel. With fuel light on and 30 miles of range vehicle only allows 8.8 gallons out of a 14.5 gallon tank. Causing loss of about 200 miles of range. Fuel gauge stays slightly below F even after trying to top off. Unsafe as we never know how much fuel we have and could end up stranded or overfilling.
Fuel tank does not fill up to advertised capacity. Consistently less than full when gas pump clicks off. Multiple pumps and gas stations have been used.
No matter how many times I fill up the tank with gas, I can never reach anything over 9 gallons, and this car reportedly has a 14 5 gallon tank. The dealership already replaced my original gas tank, before that my car would never get to the F on the fuel gauge. Now it tells me I have low fuel and need to fill up, but only lets me put on 9.5 gallons max, even when it tells me I have zero miles left before empty. Since the fuel economy and size of this hybrid gas tank are what lead me to the car in the first place, I'm incredibly disappointed and have gotten nowhere with Toyota customer service. I bought the car in April and still, more than 6 months later, they don't have a fix. This is super upsetting and since this is my first experience with Toyota, I don't plan on ever buying another. Another month and I'm going to file under the lemon law because this car definitely is not what it is supposed to be and no one at the company seems to care. I've taken it in to multiple dealerships, multiple times and they tell me there is no fix yet. They don't think the issue is the fuel tank, but the system that tells you how much fuel you have left in the car, the same system that tells you your average mpg. It's telling you that your tank is empty too soon, so when you fill up, you don't really need to. While logging my trip mileage, I'm only ever able to get at most 350 miles per tank, instead of the promised over 500 miles per tank with an low-balled average mpg of 37.
My hybrid battery has yet to fully charge. I have only recieved double talk from 3 different service care specialist stating "the hybrid battery is never going to fully charge. And if it does, it will not last as long as the 8 year warranty." I then ask if others {owners of the Toyota Rav4 hybrid battery } have the same hybrid battery issues I have. The service care specialist all replied"all hybrid batteries have fully charged"
I purchased a 2019 rav 4 hybrid a few months ago. Each time I have filled the fuel tank, I have filled it until the fuel nozzle clicks off, but the tank never registers more than 3/4+ full. I have tried filling the tank at several different gasoline stations. I took the car back to the dealer's service dept. A few weeks ago, and they told me they could find nothing wrong, and they were able to fill the tank to full. However, I suspect that may have been accomplished by not inserting the nozzle completely into the fuel tank, because I spoke with the service department again today about the continuing problem, and that's what they told me to do. They also offered to accompany me to a gas station, implying that after decades of driving, I don't know how to fill a gas tank. Fortunately I logged onto the NHTSA website, and I see that many others have encountered the same problem. Something is wrong with the 2019 rav 4 hybrid fueling system, and the fix can't be to not fully insert the nozzle into the tank, or continue filling the tank after the nozzle clicks off. Doing so circumvents built in safety and environmental features, and is dangerous. It also negatively impacts the driving range that we have on a tank of gas.
Fuel tank won't fill all the way. When gas pump cuts off, tank is only partially filled. Range available is far short of advertised range. Can hold pump lever on, but this is a safety issue no matter what state you're in. Toyota dealership gives runaround without really seeming interested in fixing the problem. This is the same problem many other "fuel" entries are citing. It's been like this since purchase in April. I used April as date happened. (below). It has been 7 months and Toyota is still ignoring the problem. Have complained to dealer at least twice.
Battery does not fully charge, when I use the ev mode it will drain the battery to having only 3 green lines and wont want to access the ev mode saying battery is too low. This takes about 10 min to drain. When I go put gas I usually try to fill up the tank. I leave the pump on so it can fill automatically. At one time it clicked to where it indicates its full. When I went to drive off I noticed that the fuel indicator was lower than full tank. I though it was the gas pump. Went again to fuel up and did the same thing but this time I had to stand there to fuel up myself this time it took more gallons then it should have taken. So there is something defiantly wrong with the intake tank of this Rav4
Gas tank will not fill. Max is between half and three-quarter fill. Called Toyota and opened an incident report. Toyota advised this is a known problem but no current fix. I drive extensively and purchased a hybrid for this reason. I cannot use the car as described. I was told to bring it to a local delearship. The dealership acted unaware of the problem. Due to my extensive travel I am concerned about the state of no forseeable solution. If this is not corrected by Toyota before lemon laws expire where I am to turn? I purchased this car at the sister dealership in Maine but reside in New Hampshire. Due to my extensive driving requirement for work I already have approx. 11,500 miles on it. I am very concerned this will hang without a solid answer and I will run out of time on miles to report under lemon law. I want the vehicle fixed but am concerned I will be left high and dry based on timing.
I can only get about 10 gallons in this 14.5 gallon tank. The gas pumps clicks off at 3/4 full. I bought this car for the advertised range of about 500-550 and it is no where near that. Toyota is well aware of the problem as there are hundreds of complaints online about this same problem. I do not understand how some cars have the problem and apparently some do not.
The 2019 Rav4 hybrid limited I purchased in April of 2019 has never allowed me to completely fill the tank beyond 8/10's full before the fuel nozzle clicks off. As the fuel is used up, the fuel gauge inaccurately indicates earlier than necessary that the vehicle is running out of fuel. Many owners have registered their frustrations about this issue on cargurus.com and rav4world.com since the issue first became apparent following the initial sales of the 2019 Rav4 hybrid. I have not found one instance where anyone is not having this issue with there 2019 Rav4 hybrid.
Vehicle's owners manual states that refule light comes on when there is only 2.2 gal left in tank. At refueling, vehicle only accepts 9-10 gallons without topping off/ forcing additional fuel. Vehicle will show less then full tank at startup after refuel. When brought to dealers attention, I was advised that Toyota was aware of the issue and no fix is available at the time.
A D V E R T I S E M E N T S
- Seattle, WA, USA