This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Toyota's 2019 Rav4 limited hybrid boasts of having a 14.5 gallon fuel capacity. When I fill my tank, I can fill it to 10 gallons maximum. The service advisor, aaron england, insists that this is normal. He stated that no cars can be filled to capacity. I am not wanting to fill to capacity. Toyota is not acknowledging this is inaccurate and says my car either has 3-4 gallons, but the sensor can not detect it or I have a tank smaller than claimed. They will not investigate. When fueling my vehicle, it stops fueling when a little more than an 1/8 of a tank shows remains until full. Online, there is much evidence from other owners that this is an issue and Toyota is refusing to offer help.
Less than one month ago, I purchased a new 2019 Toyota Rav4 hybrid limited that was built in Japan and had only 7 miles on the odometer. The car was advertised to give combined 40 mpg and have a 14.5 gallon fuel tank. I now have approximately 2 thousand miles on the car and I have experienced the same issue every time that I get gas in multiple states and gas stations. The tank will not fill up and the gas pump shuts off before the tank is filled. Every time that I fill up, the fuel gauge always stays about 2-3 lines below the full mark. Two days ago I drove the car until it stopped displaying a miles-to-empty reading and simply read, 'fuel needed.' Minutes before giving this reading, it said that I had approximately 31 miles left. I checked the Toyota remote connect app on my phone the next morning and it read that I had 24 miles until empty. I drove to the gas station and was only able to put in 8.9 gallons of gas before the fuel pump shut off. I attempted to continue fueling two more times but each time I tried to top off, I only got a little more gas before it kept shutting off. After topping off twice, I achieve a grand total of 9.4 gallons of gas purchased. If the tank is supposed to hold 14.5 gallons and I was only able to add 9 to a car that was supposedly on empty, that is 5 gallons of gas that is missing. I'm aware that many Toyota have approximately 2 gallons left in reserve when the gas light goes on, however, 9+2=12 and still leaves the car short of about 2 gallons of gas. This is dangerous and is a safety hazard as it will result in many people trying to top off their gas by forcing fuel into the tanks and being unable to determine when the stop. This can cause gas leaks and an increase in emissions or risk of fire. It appears that many of the 2019 Toyota hybrids that were built in Japan are experiencing this issue.
Unable to fill tank to capacity. Tank holds 14.5 gallons but I can only get at most 10 gallons in when range of less than 40 miles and gauge reads less than a quarter of a tank. At 40 miles to the gallon, there should be room for 13.5 gallons. Range only increases to not more than 475 miles when "full" when I should get 550 as advertised. I bought the car in August and have had the same experience at the gas station with 4 fill ups. Looks like many 2019 hybrid Rav4 owners are having the same problem. I complained to the dealer who claimed to never have heard of this.
The contact owns a 2019 Toyota Rav4. When the fuel tank was filled up, it registered 3/4 full instead of completely full. The vehicle was taken to big two Toyota of chandler (480-302-4651, located at 1250 S gilbert rd, chandler, AZ 85286), but the failure could not be duplicated. The technician stated that it could be a design flaw with the fuel tank. The failure was not remedied. The manufacturer stated that the failure was a known issue and a claim manager would call the contact. The contact was not called back. The failure mileage was approximately 200.
When filling up the gas tank, it maxes out at 9-10gal when the tank is supposedly a 14+ gallon tank. I will wait until 20 miles to empty and then fill up and it still only fills up partially.
- Muskegon, Mi, MI, USA
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When attempts are made to put fuel in the vehicle the pump stops at 3/4 fill. This does not mean there is 3/4 the quantity the gas tank holds. It is easy to run out of fuel since the gas gauge reading is inaccurate. It takes multiple starting the pump to put more gas in but it is unclear how much it really takes to be full. This is dangerous since running out of fuel while driving can lead to an accident. This happens when the car is stationary in front of the gas pump.
My 2019 Toyota Rav4 hybrid limited built in Japan has a fuel fill up issue that pevents the car from being fully fueled under normal circumstances. The gas pump will shut off 1-2 gallons before the tank is actually full, meaning that in order to get a full tank, the user has to force fuel into the tank. This presents two problems: 1) this is a concern because there is some sort of pressure issue inside the gas tank that's prevening proper filling which could result in gas spewing out of the filler hole and presenting an environmental/safety/fire hazzard. 2) with a gas tank that's listed at 14.5 gallons that advertises a range of 600+ miles on a tank of gas, you effectively have a useable fuel quantity and range well below what Toyota advertises meaning they are engaging in false advertising. My dealer is aware of this issue since other owners are experiencing the same or similar issues, but so far, Toyota is unable to address this fuel filling issue.
The fuel tank is either unable to fill to the rated capacity or is out of calibration. This causes the station pump to stop providing fuel before the tank is full. In order to obtain anywhere near a full tank of gas you must ignore the pumps automatic shutoff and guess as to when to stop. This is clearly a safety issue as not knowing when to stop can cause fuel to spill from the vehicle. This has been happening since the first fill up of the vehicle in April of 2019 and continues to this day (September 2019). Toyota has replaced the fuel sending unit but the issue still persists. They have not issued any service bulletins or warnings regarding this issue but claim it is widespread for the 2019 Rav4 hybrid. They also claim no more repair attempts will be made as they do not know what the issue is or how to fix it.
Vehicle will only fill 9.5gal at pump. Requires not recommended force pumping in order to achieve full tank. Vehicle system guage will incorrectly read full despite missing 4-5gallons. Fuel guage rapidly drops quickly. I have given Toyota 4 visits to fix the issue. They have replaced fuel system but issue persist.
Fuel pump automatically shuts off but the fuel indicator shows 1 -2 bar less than full. Maximum possible fuel that I was able to fill when the vehicle was near empty is 10.2 gallons (its still 1 - 2 bars below full)
My 2019 Rav4 xse hybrid model was recently purchased and I began to notice some discrepancies in what the vehicle had advertised for dte versus size of the tank. The vehicle's manual says this car has a 14.5 gallon tank, but the last 3 times I had gone to refill, the pump usually shuts off around 9-11 gallons and the meter jumps back to the full mark. The manual also says there's a 2.2 gallon reserve for safety, but that math does not add up to how much I fill up when the gas light turns on. 30mi left on dte, I usually run it until I have about 10mi left and even then upon refuel I barely break the 10 gallon mark, so where's the other 2.3 gallons (minus the 2.2 reserve)? I currently get on total average 38.8 mpg. After a full refill, the needle is at the full mark, my dte at the time usually reports 475 mpg, but each time my refill light comes on, my odo meter (I reset each time at refuel) only has me at about 380-400 miles driven. Now, I get that dte dynamically changes, but with over 100 estimate miles difference? that's completely insane and false advertising. I've also noticed that everytime I restart my car, the dte always somehow loses a few miles from the last reported number. So say I have 400 miles and drove 20 in trip a (dte ~380mi), I would turn off the car, turn it back on, and the dte would report 373 or something in that ballpark. Each and every time the dte always seems to reduce upon engine start, which gets me closer to my total mileage by refuel around 380...a far cry from the initial ~475mi. There's been numerous reports from others regarding the same issue and it's completely disheartening to have spent so much money on a hybrid vehicle no less that I can hardly get 400 miles on a full tank with a constantly fluctuating dte measurement.
When fueling, hose stops and clicks, but tank only reads a little bit over 3/4 full. When topping off multiple times (which the gas station advises not to do), tank reads up to 7/8 max. Tank fills little over 10 gals, but marketed at 14.5.
The engine is non-responsive when making right hand & up hill turns. I can depress the gas pedal three times before the car starts to accelerate. This is dangerous! what is going on?
I can never get a full tank of gas. The most I've ever been able to put in still leaves me several notches below full. I get about 400 miles per tank whereas it was at least 430 after the dealer filled it.
There is no indicator or low fuel warning when the fuel tank is empty. Plus when filling from empty to full and the gasoline station fuel pump kicks off, only 8 to 9 gallons of gasoline (the tank capacity is 14.5 gallons) is put into the vehicle's fuel tank and the fuel tank indicator only reads 7/8 of a tank.
I purchased a 2019 Rav4 hybrid in April of 2019. One issue with the car that I have not gotten a resolution for is that the fuel gauge is inaccurate. On filling the tank, it only shows about 7/8 full. The only way to get it totally full is to 'top it off' which is illegal in Oregon where I live. The fuel tank holds 14.5 gallons. On the way back from a recent trip, I let the fuel gauge go down until the dash board screen said I had 13 miles left until I was going to be out of fuel. I told the gas station attendant help me this one time by 'topping off' the tank to check the gallons needed. The tank was full after adding just 12 gallons. That means I had 2.5 gallons left in the tank when the dash board fuel warning said I had 13 miles to go before I was out of gas. This vehicle consistently gets 40-45 mpg. I feel it is dangerous not to have the correct fuel total available. I took the vehicle into my Toyota dealer (lithia Toyota of springfield, Oregon) in may of 2019 to have this issue checked out. The dealer said the did a thorough check of the systems that may be involved, but could find no problem. I am not aware of any recalls by Toyota concerning this matter.
My 2019 Toyota Rav4 hybrid has a 14.5 gallon fuel tank. I bought it new two months ago and have almost 5,000 miles on it. In the two months since I've owned it, the fuel tank has never allowed me to fill it more than 11 gallons. If I try to top it off, it will just continually click off every couple cents. This is an ongoing problem, not a one time event.
A D V E R T I S E M E N T S
- Waterford, CA, USA