The contact owns a 2005 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 18V025000 (air bags), but the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called smart motors Toyota (5901 odana rd, madison, wi 53719, (608) 275-7808) and was informed that the part was not available. The contact stated that the vehicle was taken three times to the same dealer, but the part was still not available. The contact stated that the dealer gave the part to someone else the first time. The second time, a used air bag part was temporarily installed. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Richland Center, WI, USA

Takata recall elmore Toyota in westminster, ca. Flat out lied to me about my airbag replacement. Elmore Toyota is using deceitful tactics, and possibly, unlawful practices. I took my car to elmore on 08/19/2015 for the takata airbag recall. At that time, I told the service guy to check the molding around my windows, it's starting to come out, and needs to be tucked back in a few spots. And I asked him to give me an oil change while it was there. They didn't have replacement parts on hand, so they gave me a rental car, and told me, when the replacement parts arrive, they'll let me know. I call a couple times a week to check on my car, not a single returned call from elmore. Three full months go by, and I get a voice message from elmore telling me that my car was ready, he said to come pick it up, and that they won't pay anymore days on the rental. It's Monday 11/23/15, I wash, wax, and gas up the rental, and take it to elmore. Nobody can find my car. Nobody can find the guy who called me about it being ready for pick up. It wasn't in the computer. I wait, and wait. 45 minutes later, a service guy pulls up in my car, and it's covered with bird crap, and a (3) month layer of dirt. My car is washed, and waxed, once a week. It was immaculate when I took it to elmore. Obviously, my car sat outside on their lot for (3) months. I look and see that nothing was done with the molding, so I ask if the oil was changed, he didn't know. He said, "all I know is, they fixed the airbag". I asked him for the paperwork on my car, that shows what work was requested, and what work was done. They said they couldn't find any after I waited a other 30 min. I went home and immediately called the guy at elmore and left several messages, and emails, explaining that they didn't do the molding, or oil, my car was filthy, and no paperwork. Please get it and call me. Nothing. Consumer stated issues with airbag still not resolved and dealer still has not contacted consumer.

- Westminster, CA, USA

Takata recall I've been trying to get help with this problem with Toyota for months with nothing but very general responses, none of which, address my issue, explain Toyota's position, and negligence, or answer my questions. I'm going to ask you to get all the details from the prior complaints I've sent over the last two months. Please review and advise asap. Thank you, (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Westminster, CA, USA

2005 Matrix. Consumer writes in regards to NHTSA recall 18V-025. The consumer stated the parts were unavailable to complete the recall repair.

- New Port Richey, FL, USA

Airbag recall and the "airbag warning light remains illuminated" started. My vehicle was not recalled in the 2003 ' 2008 Toyota corolla airbag clock spring replacement recall. It was recalled for the drivers side airbag replacement and during that time the palo alto Toyota mechanic tried to fix the light but could not find the appropriate solution. Now my car is recalled for the replacement of the passenger side airbag and remains illuminated.

- Saratoga, CA, USA

The contact owns a 2005 Toyota Matrix. The contact stated that the air bag indicator illuminated and remained lit after it was repaired. The vehicle was taken back to the dealer (jay wolfe Toyota, prairie view rd, Kansas City, mo, 816-788-6877) where the recall repair was completed. The technician stated that nothing could be done about the air bag indicator illuminating. The contact did not remember if the manufacturer was made aware of the failure. The failure mileage was 100,000.

- Kansas City, MO, USA

Estava en el estap enla calle cherri en ukiah cal, parada esperando Y mirando queno biniera carro para dar buelta a mano derecha ala caye state str, novenia carro en el primer carril para dar buelta a mano derecha, solte el freno para pizar el aselerador, escuanto solte el freno el carro SE aselero trate de frenar pero los frenos no funcionaron Y pege con el otro carro que estava en el otro carril tuve que darlebuelta al bolante asia mi mano derecha los frenos no funcionaron cayi en un hoyo Y las yantas SE atascaron, nunca salieron las bolsas de hayre mi hijo Y yo nos lastimamos del cueyo, mi carro quedo inservivle, mi hijo de 16 aos que hiya conmigo en el asiento del pasajero selastimo el cueyo Y sufre de dolor de caveza, mequede sin carro, la aseguransa nome arresuelto nada asta este momento. Gracias

- Ukiah, CA, USA

Takata recall (possibly) SRS airbag warning light was blinking and now it stays on at all times after startup. Also, passenger side airbag states "off" at all times. It appears all airbags are disabled. Vehicle went to local Toyota dealer 3/2/16 for air bag recall/issues. Appears problem not resolved. Attempting to contact dealer again.

- Hilton Head Island, SC, USA

Airbag recall. I have been trying to get my car fixed since October. The dealer cannot get the part. Each time I call the dealer they say the part has not arrived. Called the Toyota safety resolution team on 11/23 and they hooked me up with dealer. Same story, part is on order but may be months before we get the part.

- Monroe, OR, USA

Takata recall. Toyota says I should not drive my car without replacing the air bag. Their dealer has no parts. I have been waiting 6 months. They continue to bug me to fix the car. They fail to provide parts. I cannot get a resolution.

- Richmond, VA, USA

Spiral cable assembly with electrical connections damaged. Airbag light stays on when the steering wheel is turned. A recall for 2009-2010 Matrix is in effect (www.autonews.com/article/20140409/copy01/304099971/Toyota-recalls-more-than-6-million-vehicles) but 2005 Matrix and other years are actually also affected by these defect. A recall for 2005 Matrix to replace airbag module is announced by Toyota but not for damaged spiral cable assembly which should be related to the airbag module defect as the airbag module is attached to the spiral cable assembly

- Calgary Ab T2c 1g7 Canada, MA, USA

Takata recall. The contact owns a 2005 Toyota Matrix. The contact received a notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced any failures. Parts distribution disconnect.

- Pomona, CA, USA

Takata recall. The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V286000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Hamilton, GA, USA

Takata recall. The contact owns a 2005 Toyota Matrix. The contact stated that the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unavailable. Parts distribution disconnect.

- Lexington, KY, USA

Takata recall. The contact owns a 2005 Toyota Matrix. The contact stated that the air bag warning indicator illuminated and the clock failed to work. The contact later received a recall notice concerning the air bags. The dealer scheduled the recall repair, but the remedy failed. After the repair, the air bag indicator illuminated again and the clock continued not to function. There were also various warning indicators that flashed on the instrument cluster after the repair. The dealer was notified and indicated that they were been unable to replicate the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was not available. Updated 11/01/16

- Palm Desert, CA, USA

Takaya recall had passenger side recall completed, airbag light came on, code indicated drivers side airbag clock spring. Repairs completed at Toyota of redlands, redlands ca. Cost $502

- Highland, CA, USA

Takata recall. Where to start. I received a letter in June 2015 about the recall. In December 2015 I filed a complaint with you because nothing was being done. Still nothing. In May 2016 my daughter received a letter also for the takata recall on her yaris with a letter saying not to let anyone ride in her front seat. Seriously? I was not told this. I could have killed someone or seriously injured them. (my daughter needs a rental btw because I doint want her driving her car till it is safe) when my dad found out he went to Toyota and guess what? suddenly they had the part for my car and ordered my daughters. They put it in yesterday. When I went to get my car I was informed that my passenger air bag light was on and that it needed a spiral assembly. For $476. Right. They said it was not related or covered. I found a web page with sixty three people who had the exact same thing happen to them. Now both my airbag lights are on and my clock does not work. I dont have the money to fix this. It is causing me extreme stress as I take care of my elderly mom and my grand daughter. I believe it is related. God only knows how many others this hhas happened to. It can not be a coincidence.I feel another recall needs to be done as the did do one in Canada but on adifferent model car. Cant remember...#nomoretoyotas

- Hesperia, CA, USA

Takata recall. The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Woburn, MA, USA

The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Colorado Springs, CO, USA

Takata recall. The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 07/12/16 updated 07/19/16.

- Copenhagen, NY, USA