The contact's client owned a 2005 Toyota Matrix. The contact stated that while her client was driving at approximately 35 MPH, he crashed into another vehicle that had merged into his lane of traffic. The air bags deployed upon impact. Her client claimed that shrapnel was released from one of the air bags upon deployment; however, the claim had yet to be verified by the contact. Upon investigation, the contact discovered that the vehicle was currently under NHTSA Campaign Number: 18V025000(Air Bags) which she linked to the failure. The contact sought medical treatment at the hospital for a severe burn to an arm (arm unknown) as a result of the air bag deployment. He was also treated for pain to his neck, back and both knees. The whereabouts of the other driver were unknown. A police report was filed. The vehicle was towed from the scene to an unknown facility. The manufacturer had yet to be notified of the failure. The vehicle had been destroyed as a result of the crash. The failure mileage was unknown.

- Denver, CO, USA

I took my vehicle for the airbag recall. When the technician gave me my car back I noticed the airbag warning light was still on. The technician said the warning airbag light is something else but he could not say what. Please add additional recalls to fix passenger airbag. But he said -??the light was on before the recall-?? and I would have to pay to find out what the warning is for. I waited 2 hours for the recall work to be finished and when I entered my car the warning light was still on. This vehicle has not been in an accident. This situation I read in the reviews online is happening to this car and many complaints. I feel unsafe and I think all possible recalls should be put in place for this to be taken care of by Toyota. It is dangerous and it is a liability. Please help me get this resolved with AutoNation Toyota in Winter Park. [XXX] Thank you INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Winter Park, FL, USA

Received recall notice from Toyota. Called local dealership where purchased - they took info and stated they would get parts and call to schedule. They never called back. We called Toyota customer experience center to inform we were not getting our recall service. They stated they would contact the dealership to have them call within one business day to initiate service. No one called. I called Toyota again, they put me on hold and after 12 minutes on hold I gave up. Toyota is not following through on this recall service which is a deadly condition.

- Austin, TX, USA

I've been calling and nobody's answering and nobody's calling back.

- Arlington, TX, USA

I have tried so many times requesting Toyota recall team for remedy. They connect me to the local dealer on telephone. Three times the local dealer gave me appointments. But, when I have gone as per the appointments, the dealer told me the part was not available. In general, the company unable to do the recall remedy.

- Lexington, KY, USA

Their is an airbag recall that has been outstanding for some time but has not yet been remedied.

- Virginia Beach, VA, USA

The contact owns a 2005 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 19V627000(air bags) however, the part to do the recall repair was unavailable. Fremont Toyota located at (5851 cushing pkwy, fremont, ca 94538) was contacted and confirmed that the part was not available for the recall remedy. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Union City, CA, USA

I have already had my matrix recalled for airbags and "fixed" - now another recall. The position taken by Toyota is it will be fixed soon. I know it's been over a year soon for this 2nd recall and Toyota's approach is not to let anyone ride in the passenger seat! really!! I should have the right to use my own car!! I think I should be able to get my money back or at least a portion of it back. Toyota has put greed before the consumer. I want something down and done now! I am tired of waiting for something to be down about this. I will not buy another Toyota. I was upset by the first recall and having to take time away from my home and job to have it fixed and now to have another recall and am told not to let anyone sit in the passenger seat!

- Fort Myers, FL, USA

The contact owns a 2005 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 18V627000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called fred beans Toyota of flemington located at (174 us-202, flemington, NJ 08822 (888) 379-1107) and it was confirmed that the part was not available. The vehicle was not diagnosed nor repaired. The contact had not experienced a failure. The manufacturer was contacted however, no further assistance was provided. VIN tool confirms parts not available.

- Flemington, NJ, USA

The airbag light turned on and stay there while driving and when the vehicle was stationary. It was recalled & replaced, but it's making the same thing.

- Winter Garden, FL, USA

I just spoke with Toyota regarding the remedy for the airbag recall problem. I was informed that I will be receiving a letter soon that states that they still don't have a remedy for this problem. How long can they get away with potentially endangering my passenger by not repairing this problem?

- Detroit, MI, USA

The contact owns a 2005 Toyota matrix. The contact received notification of NHTSA campaign number: 19V627000 (air bags) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called kendall Toyota located at (10943 S dixie hwy, pinecrest, fl 33156) and was informed part was not available. Contact had not experienced a failure. The manufacturer was made aware of the issue. Part distribution disconnect.

- Miami, FL, USA

Takata recall. The contact owns a 2005 Toyota matrix. The contact received notification of NHTSA campaign number: 19V627000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer were made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Flippin, AR, USA

2005 Toyota Matrix. Consumer writes in regards to defective passenger side airbag. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.

- Albuquerque, NM, USA

Vehicle at 35mpg, hit head on by 40-45mpg vehicle.seat belt on- airbag inflated size of large grapefruit. Caused cardiac contusion, pulmonary embolism, 2 fractured vertebrae, fractured sternum, broken ribs both sides. Have traffic report for 10/14/18- vehicle salvaged through ins. Co. driver only occupant on this vehicle.

- New Richmond, OH, USA

The contact owns a 2005 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 19V627000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Maita Toyota of sacramento (2500 auburn blvd, sacramento, ca 95821, (916) 481-0855) was contacted and confirmed that parts were not available. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.

- Sacramento, CA, USA

The contact owns a 2005 Toyota Corolla matrix. The contact received a recall notice per NHTSA campaign number: 19V627000(air bags). The contact called NHTSA and was informed that the part was not available. The dealer and manufacturer were not contacted. The contact had not experienced a failure. The VIN was unknown.

- Plantation, FL, USA

Takata recall. The contact owns a 2005 Toyota Corolla matrix. The contact received a recall notice for NHTSA campaign number: 15V285000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Toyota of poway (13631 poway rd, poway, ca 92064, (858) 486-2900) who stated that the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Diego, CA, USA

Takata recall. The contact owns a 2005 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 18V025000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called golling Toyota of Warren (27100 van dyke ave, Warren, mi 48093, (586) 758-2000) who stated that the parts were not available. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The contact had not experienced a failure. VIN tool confirms parts not available.

- Brighton, MI, USA

Just got off the phone with a chain at Toyota (18003314331) he said there is no remedy for that type of vehicle. Passenger air bag. No time frame either for when I can get my part. He is sorry. Really. I need a car. He would not lease me a car either for free.

- Richland Center, WI, USA