CarComplaints.com Notes: The Toyota Matrix is the mechanical twin of the Pontiac Vibe.
Both models were a joint GM-Toyota venture, manufactured together at a NUMMI production facility in Fremont, CA. Only the heating & A/C systems are different.
10.0
really awful
Crashes / Fires:
5 / 1
Injuries / Deaths:
5 / 0
Average Mileage:
36,186 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 07/12/16 updated 07/19/16.
Takata recall. In regards to my recall airbag repair, why is it that my 2004 Toyota corolla already had the repair performed" seems I get a different answer everytime I ask that question. Now my 2005 Corolla matrix which is currently 11 years old is finally having this repair performed. And Toyota's recommendation is that I do not operate the vehicle with an occupant in the front passenger seat. What about the previous 11 years that rode in that seat with the same defect" if Toyota truly cared about my safety, they should have made that suggestion when they first knew of it. But they probably wouldn't have sold very many 4 passenger corollas set-up with 3 people in the back seat and only the driver sitting in front. Heck, to ensure the safety of their customers they should have removed the front passenger seat or removed the back of that seat along with the seat-belt to guarantee nobody rides in that seat. But none of those things happened simply because truth be told, it only became a safety issue once Toyota had to come to terms with the defect; their behavior is simply unacceptable. A sincere apology would state "for any inconveniences this has caused." Instead of "we sincerely apologize for any inconvenience this will cause, but we are taking this action to ensure your safety." Caught in their own lie is what really occurred again if they truly cared we would have known about this problem asap.....the people I feel the most pain for are those unfortunate people who got into a front car accident and did everything right, but their airbag, that was supposed to save their life, wound up either injuring them or not doing its intended job all while Toyota knew of the problem. I hope nobody lost their life due to this because no amount of money can ever bring back that person. Just so un-Japanese behavior by a Japanese company, shame Toyota motors.
The contact owns a 2005 Toyota Corolla matrix. The contact stated that the recall notice for NHTSA campaign number: 15V285000 (air bags) was received in June of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.
Takata recall. The contact owns a 2005 Toyota Corolla matrix. The contact stated that the air bag light remained illuminated. The contact received notification of NHTSA campaign number: 15V285000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 53,608. Parts distribution disconnect.
- Alexandria, VA, USA
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Takata recall. The contact owns a 2005 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.....updated 07/05/16 updated 07/21/16.
Takata recall - I received a letter several months ago informing me my Matrix was recalled for the air bag inflators. I was told I'd be contacted when the parts were available. After hearing nothing, I went to Toyota's website. It says the part should have been available in my area starting in Dec. 2015. I contacted my local dealer, & they told me they couldn't do the repair until the end of Aug. 2016. It will have been about a year & a half since I was informed of the recall - this is a totally unacceptable amount of time. Meanwhile, they suggest no one ride in the passenger seat until the repair is complete. Toyota is doing a terrible job with this whole thing.
Takata recall - in June 2015, I was notified by Toyota that my Matrix had been added to the list of vehicles affected by the takata recall and that I should contact my local dealer to set up repairs. When I called I was told that I would be contacted again once the parts were available. I have now received the notification that parts are available, nearly 10 months after the initial notification. What troubles me is that in the latest letter it states " until this remedy is performed, we recommend that you do not operate the vehicle with an occupant in the front passenger seat." Why didn't they mention this before" why didn't they provide the repairs sooner" what if I had been in an accident with someone in the front passenger seat, they might have been severely injured or possibly killed. Why are these large companies allowed to put others at risk simply by performing some sort of failure analysis when peoples lives are at risk.
Takata recall: I received a safety recall notice for my 2005 Toyota matrix in the mail over 9 months ago stating that when parts are available, Toyota will reach out to me to "remedy the defect". and that in the the meantime "until the remedy becomes available in my location, it is recommended that I do not operate the vehicle with an occupant in the front passenger seat." I have not received any further notifications regarding this and believe that Toyota has failed to remedy the defect within a reasonable time. Please let me know at your earliest convenience when I can expect to have this remedied.
Takata recall. The Toyota website says replacement parts are "currently available." The dealer told me I'd have to wait one to three weeks because the parts are on back-order.
Takata recall. The contact owns a 2005 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the parts to do the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2005 Toyota Matrix. The contact received a recall notification for NHTSA campaign number: 15V285000 (air bags). The part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) and was unable to receive the part from the dealer for an unreasonable period. The manufacturer was contacted and was unable to provide a specific date that the parts would become available to the dealer. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall - I want to file a complaint in regards to my local Toyota dealership failing to remedy my defective airbag within a reasonable time. I got the safety recall around June 2015 and they still don't have the airbag in stock. My local Toyota dealership is jerry's Toyota and their address is 8001 belair road, baltimore, md 21236. Their phone # is 410-661-5700, any help is greatly appreciated.
Takata recall. The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacture exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Colorado Springs, CO, USA