This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Windshield literally cracked from one side to the middle from a small pebble (the first pebble I've had hit the windshield). I just got this car, barely even broken in at 7,000 miles. The safety features from eyesight don't work properly after this which poses a major safety issue.
I purchased the vehicle new approximately six months ago and within the first 4,000 miles or so when driving the vehicle upon a highway with no one in front of me at approximately 55mph, I heard a light crack against the windshield. Upon observation of the windshield, I observed a very small chip. Within one day after, the chip began to "spider" crack in different directions across the windshield. When at the car dealership in which I purchased my vehicle, gurley leep Subaru in the South bend/mishawaka, Indiana area, they looked at the windshield and gave a proposal of estimated cost of $1,500 to replace the windshield. I then contacted my state farm insurance agent who advised Subaru had a current "class action lawsuit" against them for defective windshields that chip or crack easily. State farm also advised they have seen numerous Subaru vehicle customers making claims of cracked windshields that need to be replaced. If there is an issue of defective Subaru windshields, then Subaru should be responsible for the replacement of defective windshield.
I seen there was a class action lawsuit against Subaru regarding the vehicles eyesight system and the windshield. We noticed a crack that had seemingly come out of nowhere. It has to of happened while it was parked in the driveway. I was looking into replacing the windshield myself when I stumbled on the article. Apparently many Subaru owners are dealing with spontaneous cracking and my crack started right in the area pertaining to the lawsuit.
I had my windshield cracked up by small impact of flying rock off a truck in 2020. I got it replaced and calibrated in July 2020 the price was $1456. Luckilyi bought a windshield protection policy to cover it. And the windshield cracked up(30 cm long) again yesterday(March,2021) due to the same reason. I really cannot afford to pay that much money to replace the windshield( my policy can only pay about $300).
Out of nowhere, the windshield has a crack that started at the top and is spreading down. There is no chip that started this. We have 2 newer Subaru and this has happened to both cars within a month. There is nothing that we know of that caused this. Online we are seeing that this is an issue with newer Subaru and windshields cracking.
- Akron, OH, USA
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I purchased my 2020 Subaru Forester in 6/2020, and by 2/2021 the windshield had chipped. I went to get it fixed, and it just cracked even more, according to the glass tech at safelite. I was told this has been happening very frequently with modern Subaru and to file a complaint. I didn't notice the initial damage until the car was parked in my driveway.
I bought this car 2 weeks ago with 1,950 miles and my windshield cracked with no reason. I don't know why or how that happened. I am afraid to drive the car first because I have a broken windshield and second because obviously that windshield is weak or lacking of safety.
My car was a couple months old. I was driving on the expressway and a rock glanced off my windshield. It cracked it. Based on the size of the rock, it was small, the windshield seems very susceptible to breaking. My previous car that I had for more than 10 years encountered much larger stones and I never had a windshield crack on me. The repair was over $1,500. It seems like quite the money grab by Subaru.
The front windshield developed a 6 inch vertical crack on the drivers side at the bottom of the windshield. The car was being driven at the time and there was no known cause of the crack. The crack developed spontaneously without any object striking the windshield. The crack then enlarged on its own as it was being driven home.
Windshield cracked easily. While driving on a maintained city street, I heard what sounded like very small rock or piece of debris hit the windshield and immediately a 2 foot crack appeared on the windshield extending from the upper and outer edge of the passenger side across towards the middle. I was distanced behind a compact SUV. From the inside of the vehicle no initial damage point was visible, only the crack. Upon further inspection after exiting the vehicle, I found a shallow pen point size divot on the crack near the edge of the windshield.
Hello, I own a Subaru Forester sport 2020 and I have the driver side rear window implode without any reason. The car was parked alone for less than one hour and I came out of the house to use it and the window was in a million little pieces with no sign of entry or any object to suggest that it was an act of vandalism. The police came and did a through-rough investigation and could not find a motive or reason. At the end it was assigned as vandalism. However, after further searching online, there is a pending lawsuit christine powell vs. Subaru of America due to this reason which is windows and windshields cracking or imploding without any reason. Subaru is not taking responsibility and even asked the lawsuit to be dismissed. The number of complains keeps increasing and insurance companies and owners have to foot the bill to get equally bad replacement windows. I am deeply concern for the integrity of the car and also my safety and that of my passengers. Consumer stated manufacturer agreed to pay $100 deductable.
On 12/25/20 we found a crack on our windshield from the roof of the car to the middle of the windshield in the center for no apparent reason. The car was parked in our driveway. We are currently vacationing in western nc and the weather has been very cold. We have not been in an accident and no object has hit the vehicle. We were reassured by the Subaru dealer it was not due to the cold weather. We called our aaa auto insurance to schedule a replacement/recalibration at no cost. Claim # clm00560639. We also notified troncalli Subaru in cumming, ga for repairs they are charging >$1100. The nearest safelite auto glass is 2.5 hrs away in union city, ga. We have a scheduled appointment on 1/8/21. We are very dissatisfied with the cracking of the windshield and are afraid to drive the vehicle until it is repaired. We did not expect the glass to crack on its own. As of today 1/3/21 the crack has increased significantly. The Subaru was purchased on 3/13/2020 at don mealey sport at orlando, fla. We would appreciate a quick response to our claim.
I purchased a 2020 Forester on 7/11/20 as a certified pre-owned vehicle. The vehicle had 3955 miles on it and had been used as a loaner by the dealership. After completing the paperwork and finalizing the sale, the salesperson accompanied me to the vehicle to explain some of the features. While the vehicle was stationary, I discovered a chip in the windshield, even though the certified pre-owned vehicle inspection checklist indicated the windshield had been checked and there were no chips or cracks. The salesperson arranged an appointment for me to bring the vehicle back for a repair to the windshield. After the repair was completed, the chip was still obvious. Given the current lawsuit concerning Subaru windshield issues, I am concerned that the chip may worsen.
I purchased a 2020 Subaru Forester on 7/11/20. The vehicle had 3955 miles on it as it had been used as a loaner by the dealership. After the paperwork had been complete, the salesperson went to the vehicle with me to explain some of the features. At this point, while the vehicle was stationary, I noticed a chip in the windshield on the lower left side. I reported it to the salesperson who scheduled an appointment for me to bring the vehicle back for a repair. After the repair was completed, the chip was still obvious. The certified pre-owned vehicle inspection checklist indicates no chips/cracks in the windshield (false information). I am concerned that the chip will become larger, especially in light of the current lawsuit regarding Subaru vehicles which includes my Forester.
A stone hit the windshield - passenger side ( colored glass) thickest part. I watched it crack in half all the way to the center of the car- immediately. I was 1.5 miles from the Subaru dealer.so I went straight there, I have had plenty of stone hits, never like this - they have always just made a pit, that could be fixed.I had purchased the car just 3 weeks before. This happened
We have had our 2020 Forester for 5 months. Coming home from a drive to the grocery store, we noticed a tiny crack on the passenger side when we pulled into our garage. There was no debris on the roadway. We looked online and apparently this is a common issue where a tiny crack develops from a rock or other small debris and then within a day or two there is a two to three foot crack across the whole windshield. We have driven other vehicles for years without a tiny piece of debris causing so much damage. There is clearly a flaw in how the windshields are developed (probably to sell their expensive windshield warranty plans). As there is a point of impact I'm sure it won't be covered by any of our manufacturer warranties. The whole issue though is the lack of visible debris during our drive--literally it had to have been something smaller than a pea. It is ridiculous to think that such a small impact would cause the entire windshield to fracture. Again, we have driven through debris with other brands in the past, and a small impact did not crack the windshield at all. We did not notice the crack until we got home, but it likely occurred while in motion. We were on a highway, but not a high mph stretch. We were only coming back from a couple miles away from our home, where the vehicle sits in the garage 100% of the time it is not being driven.
A D V E R T I S E M E N T S
- Findlay, OH, USA