This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The Subaru windshield on our 2020 Forester developed two large cracks, discovered in the morning of October 4, 2021, after the car was parked at a hotel overnight. There were no observed impacts from stones or anything else the day before. The EyeSight safety system has not been working since then, and it appears that it is unsafe to drive the vehicle. The insurance company and the dealer have been notified. The dealer inspected the vehicle but has told us there are no windshields available for replacement anywhere in the US. There were no warning signs prior to the cracks developing.
My 2020 Subaru Forester has less than 12,000 miles at the time of this complaint, but I am waiting on my fourth (4th) windshield for replacement. I have already paid the dealership, but no windshields have been received in over 2 months. My last windshield replacement was the last windshield that the dealership received. The windshields seem extremely thin and sometimes no rock ding occurred but the windshield was discovered shattered in my garage. My current windshield encountered a small piece of road debris and the windshield completely shattered and glass fragments were on my dashboard. If anything contacts my current windshield I fear it will completely disintegrate and my vehicle will be left with no windshield. My car is still under full warranty and I have met with dealership staff regarding the windshields, any recalls, my safety concerns, and no one has done anything except left me pay for a windshield that they have no idea when or it it may arrive. One part department staff member (Ryan), stated that even if they receive the Forester windshields, they may not arrive intact since they shatter and break during transport. This is EXTREMELY concerning and it OBVIOUSLY a safety issue with these vehicles. If I had been aware of this issue I would have purchased another brans and make of vehicle in October 2019.
On August 28, 2021, while driving on a one-way private road that leads to my home, I heard a loud pop and a foot-long crack instantly appeared on my driver's side windshield. I saw no rocks, no projectiles, nothing. This was a spontaneous crack on the windshield. This car is only a year and a half old with very little mileage. My 10 year-old granddaughter was in the car with me. I bought this car because of Subaru's safety record. Now I find out that Subaru knew they had defective windshields and did not issue recalls and/or inform their customers of this problem. My granddaughter's safety is my top priority. Subaru needs to live up to their ideals and fix this problem immediately and without charging any of their customers.
Purchased new on 5/22/2020. On Aug 8th after not driving the car for 3 days, attempted to start vehicle. Would not start. Battery dead. Charged battery with a jump. Drove car home. Next am. Car would not start. Battery dead. Currently trying to get car in for service. This is very dangerous stranding people randomly.
Windshield Repeated problem - windshield gets hit by a small rock and immediately cracks the whole windshield. It's becoming a regular replacement. I can't imagine if getting hit by something larger or being in an accident. Researching the problem, I found many others with the same experience.
- Omaha, NE, USA
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Have a few chips in windshield. They happen very easily so I googled and found that it's a known issue with a lawsuit. I just bought the car on July 2.
I tried to unlock my car but the remote didnt work- I had to use the blank key inside the remote to get in the car. I couldn't start the car- my husband tried to jump it- that did not work- I called AAA they tried jumping it - that didnt work-- AAA told me the battery was good but totally out of charge 0%-- I called the subaru salesman I bought the car from & he walked me thru alot of steps & we couldn't find anything wrong besides the battery!! he told me to have my husband try to give me a jump again & after 4 hours the car turned over! What caused it"???? no idea??" the next day (7/5/21) I took it to an auto parts store & they tested it out- alternator-perfect--- battery @ 550 with the max 620--- today I read an article about Subaru batteries failing! well mine did for no apparent reason--- maybe they should all be recalled!! I missed my 1st day of vacation due to this!!
The vehicle was parked for about 30 minutes. When returning to the vehicle, the windshield had a large crack. We contacted our insurance company and a repair was set up for 07/06/2021. Our deductible for the repair was $250. I have since read that the 2020 Forester is included in a recall for windshields on this model. My Subaru dealer customer service stated it is not included in this recall. Can you please give some guidance in this matter?
Within a few months my 2020 Subaru forester windshield is riddled with multiple (4) chips and cracks. Being that I've driven the same roads with a different car for years with no issues, and my car only had 1,000 miles at the time of the crack and 3,000 during the second crack, I believe my windshield is faulty and prone to damage. There were no sound indications or objects hitting it, it cracked from the side and spread all the way across the windshield. I've gone through proper channels to no avail-- submitted a BBB claim with no answer and told my local Chico subaru dealership and they were no help.
What component or system failed or malfunctioned, and is it available for inspection upon request" - The original battery on our 2020 Subaru Forester died after some repairs related to getting rear ended. The battery died for the first time in March 2021, 8 months after we purchased the car with around 5500 miles on it. That battery was replaced with a brand new Subaru battery. The battery has died 3 times since being replaced. The current battery is available for inspection. In addition to the battery dying, we have recently noticed two situations where the rear hatch has not properly latched. I have a video of the rear hatch trying to latch and popping back open over and over again. I've only noticed this twice, but the first time I noticed this I realize we had been driving with the rear hatch open and our dog could have been put in serious risk if the rear hatch opened. How was your safety or the safety of others put at risk? Issues with the battery dying multiple times puts me at risk of being stranded. The issue of the rear hatch means that anything that is placed in the rear of the vehicle may not be properly secured and could potentially fly out of the vehicle if the unlatched rear hatch opens while driving. Has the problem been reproduced or confirmed by a dealer or independent service center? The original dead battery was initially identified by a body shop. The dealer was not able to find anything wrong with the vehicle upon first inspection, but we are going to take it in again. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others" The vehicle was inspected by a body shop (recommended by our insurance) and the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The only symptom we are able to routinely detect is a low voltage on our battery, which we believe indicates a parasitic draw.
Windshield cracked for no reason. I can not get dealer service department to answer the phone Subaru of Macon Ga. I parked my car and two hours I found the windshield cracked. I starts below the windshield wiper on passengers side and goes up and to the middle of the car. It is below the level of the hood of the car.
Multiple dead batteries over past year. When rear lift gate is left open for less then an hour with all lights including interior off it drains battery. 2019 lift gate module recalled due to 'dark draw' but didn't include earlier 2020 models which did not have new module incorporated yet. Please investigate to include the early 2020 models in recall. This is happening to many people and is a hazard to be left stranded over such an easy fix that has already been incorporated in the 2019 models with the recall... my car is in that 'grey area' only cause it is not a 2019 but before the fix was addressed on the 2020 year.
Windshield cracked, started below wiper in the middle of glass, crack about 8 inches perpendicular to the hood. The vehicle was moving about 20 miles per hour in the rain turned on defroster and saw the crack.
On September 26, 2020, my 2020 Subaru Forester windshield was hit by some very small object that hardly made a sound when it struck. The result was a very small crack about an inch long. I had this repaired by safelite mobile service on Sept. 30 on April 6, 2021 as the car was being driven in town, an approximately 15 inch crack appeared on the windshield. This crack runs from the very bottom of the windshield up through the repaired "chip" mentioned above and on for another 12 inches or so. There was nothing to strike the windshield this day. I contacted the ramsey Subaru dealership where I purchased the car and was told because there was that initial chip, the Subaru warranty would not cover the cracked windshield. I contacted the safelite office nearest me that had repaired the chip in September and they scheduled me to have the windshield replaced on Monday, April 12 at 12:30 pm. I did phone the dealership on Friday, April 9 to speak to someone about this situation. After several attempts with no one answering the phone, I left a message to contact me. I have not yet received a response of any kind. I plan to visit the dealership Monday morning April 12 to appeal my oral decision. If I am successful in that, I will amend this report.
A D V E R T I S E M E N T S
- Oakland, CA, USA