This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Windshield issue - on 10/24/20 discovered approx. 2 ft. Crack in the windshield of our 2020 Subaru forrester. No idea when crack actually happened. No obvious debris from the road stuck the windshield while the car was being driven. Car stays parked in our garage unless it's being driven. Car was purchased new on 9/26/20 and had approx.1000 miles on odometer when the windshield cracked. We assumed it was a warranty issue and took to dealer later that week. They immediately told us a rock must have hit it and we had to get it fixed - not covered under warranty. Unfortunately the crack is getting larger, so we have appt. To get windshield replaced and pay $500 insurance deductible. Can scan and send insurance/invoice paperwork once repair is complete if needed.
My windshield spontaneously cracked within the first 30 days of purchasing my brand new 2020 Subaru Forester with nothing impacting it. I was driving with no other cars on the road, making a left hand turn on a well paved road on a route I have driven for years with no problems. Now there is a large break in glass running across the middle of my windshield. I even took it to Subaru and a service technician said he could not find a place of impact. When I make a turn now I can hear the glass being stressed from the turn.
Vehicle was stationary and parked on the city street in twin falls, Idaho. The next morning had a large crack on the front windshield on the passenger side. I have not been using the heater but have been using the heated driver seat.
My Subaru Forester 2020 all of a sudden had a big crack on the windshield starting from the top edge to the middle. Vehicle was parked on the street for 5 days. No prior dent on it or crack. I called Subaru and one of the staff had mentioned they have a thin window material due to the driver assist system. I've had my Scion tc 2007 which got hit with many things and never received this type of crack on the window. I never had to replace the window and I always park outside in a hot los angeles weather. I now live in the bay area and it is colder here. Hoping to have this replaced by Subaru as part of a defect.
- Hercules, CA, USA
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I have had my Subaru Forester 2020 for only 8 months and there is already a crack on my windshield from a small rock hitting my windshield. The rock was tiny and it created a 18in crack on my windshield.
We leased this car Feb 28, 2020. Two months later when traveling at 60 mph we noticed a star-shaped crack on the windshield with nothing apparently hitting it. The windshield then cracked. Less than 3,000 miles on the car. We had the windshiled replaced at our expense. Last week when traveling 70 mph a star-shaped crack appeared after nothing hitting it. The crack then expanded two different times.
While driving on a highway after only 10 days after the purchase, the smallest rock you can see with your eyes hit on the left down driver corner and the windshield cracked at the same place with very unrecognizable crack.after just 5 minutes the crack went all the way to half of the windshield.
On June 16th, 2020 my vehicle was straight in motion on a city street. Randomly, a crack appeared on the driver side part of the windshield. I have no idea what caused this, but the dealership did not give me coverage for this incident.
I leased my 2020 Forester end of March and memorial day drove to my sister's house 20 miles away. It rained as soon as I left my house. When it was raining on me all the safety features stopped working! lane assist/ lane departure. Isn't that when you need it the most. I could bearly see the road in front of me and no safety features working! as soon as it stopped they magically came back on. Also when I use the cruise control the lane assist feature goes into high gear. It pushes the vehicle to the center line extremely hard. More so than normal. Not at all pleased with this vehicle. I had heard so many good things about Subaru but am not experiencing them first hand. I will definitely not be purchasing this vehicle at the end of my lease and will get out of the lease if at all possible.
In the morning, got into the car and found the front windshield had a crack coming from the bottom passenger side toward the driver side. The vehicle was stationary.
A change in some 2019-2020 Subaru models causes an incompatibility between obd-II devices and the Subaru starlink system (which is used to dispatch emergency services in the event of an accident, and for other purposes). Subaru service bulletin 15-257-19 11/11/2019 recognizes the problem, but does not offer a solution other than tell the customer not to use the obd-II device. Since the starlink system prior to model year 2019 was compatible with obd-II devices, it seems likely that a Subaru initiated change is causing this incompatibility. As stated in the bulletin, in order to avoid having the car notify the dealer every 3 days of the problem, they have changed the notifications to once every 10 days. This is not solving the problem, but merely pushing it down the road. Some consider starlink a safety system, and pay extra to have it available. Copy of service bulletin attached. This is a continuing, repeated problem starting on 3/11/2020 and is a continuing intermittent problem. First dealer service on 3/17/2020 found no problem because the issue had temporarily resolved itself. The service bulletin was not found by the owner until 4/2/2020 after several back and forth emails with Subaru customer service before then.
Windshield keeps breaking. Vehicle bought in November 2019, has been replaced once, and is now broken again. Both times, driving on the highway a crack starts.
Purchased a 2020 Subaru Forester sport. Five days later, woke up to find a 2-3 foot long crack through the windshield, starting at the very edge of the glass (the black part). No evidence of any rocks, impact, chipping, etc. - when I took it to be replaced, the dealership agreed but said 'unfortunately Subaru does not cover glass'. I informed them this has been an ongoing issue with Subaru, which the dealership said they weren't aware of. I had to pay $500 for a new windshield on a car I bought 5 days prior, with nothing causing the crack.
I owned my 2020 Forester for less than 2 weeks and I got a crack in my windshield while driving on a city street going less than 30 miles per hour. I did not see anything hit my windshield, but heard a crack and saw the crack in the windshield.
A D V E R T I S E M E N T S
- Duluth, GA, USA