This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
HCU failure causing abs faults and traction control faults, intermittently. Part required is not available and dealerships Say this is an ongoing issue with these trucks. Just hit 50,000 miles on vehicle, changed front brakes, Rotors and pads as well as the front Wheel Speed Sensors.
While towing with my 2017 RAM 2500 the "Service electronic braking system" and "Service antilock braking system" began to intermittently flash on my gauge cluster/instrument panel. The message and lights would continually flash on and off while driving over various road conditions (rough, smooth, flat, inclines, declines). My families safety (myself, wife and son) was at risk with the potential for a brake or braking system failure while towing our travel trailer, as well as the safety of others on the road around us in the event of our braking system failing. I began doing research on this error message and found the NHTSA investigation and link to report the issue. I am going to speak to my local dealer today 8/24/23 regarding repairs.
My 2017 Ram 2500 Cummins pick-up truck started displaying symptoms of a bad HCU module several months ago, "Service Electronic Braking System" warning message, ABS dash light indicating loss of ABS, and Traction Control Light indicating loss of traction control, as well as kicking the vehicle out of Cruise Control when this set of condition lights are, albeit intermittently illuminated. There are times where these condition light persist for long periods of time from several hours to several days, and then times when these condition lights aren't present and will only intermittently come on and then times when these lights blink/ding on and off constantly for several minutes until it comes to rest in an always on state or an intermittent state. After having the issue confirmed by a third-party reputable mechanic shop AND a RAM Dealership Service department I was told the module is on backorder. Being that it is a safety system I don't trust the "aftermarket parts industry" to provide me with authentic manufacturer trusted equipment. Which leaves me encumbered with the stress and risk of having to operate my vehicle with unreliable ABS, Traction Control, Cruise Control. This is beyond a unique to me issue as there are plenty of well documented cases of RAM 2500-3500 series vehicle with this issue as well as a recall on the 2019 & up series of the same. So why would they not issue the recall for the other trucks with this safety issue? Condition persists at any speed regardless of road and weather conditions, no matter the duration of vehicle operation per trip.
Service antilock braking system and service electric braking system constantly flashes off and on as if there is a short and all I can do apparently (according to the dealer) is replace the module which is Astronomically priced! Apparently there are a lot of people having this issue. As far as the steering it has been loose since the beginning as there is 2?" of play and everyone blames the steering box but I have invested way to much chasing the problem with no luck.
72,000 miles on vehicle. Received error messages - service electronic brake system and service abs brake system. The error is intermittent and causes loss of ABS functionality and a potential safety hazard. The repair is to replace the ABS system Module (68437098AB) and the ABS Modulator (68143491AA). This is not a small repair. From reading on the internet, this is component defect and a reoccurring problem on these vehicles, and the manufacturer refuses to acknowledge this as a problem. I am recommending that the NHTSA consider this as a recall.
- Harpers Ferry, WV, USA
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ABS control module and hydraulic control unit failing. Replaced components in 2021 and 2022 and failing again in 2023. This is a serious safety issue because if these units fail then it causes loss of antilock braking and speed control
Turn on the truck and the ABS/Traction Control lights are off, drive the truck, and with no consistency, the ABS and traction control come on and off. It does not matter if it is raining/wet or sunny, around a turn or straight the lights turn on and off on their whim. When the lights are on the truck has different braking characteristics than when the lights are off. The truck stops in a longer time frame and the brakes seem as if they have less braking power or are soft compared to them when the lights are off.
While driving the light and warning signal for the ABS Brakes and Traction Control go on and off intermittently. Another indicator comes on that says the ABS brakes need servicing. This can happen at almost anytime. If on the highway with cruise control on and the lights come on the cruise drops out and the vehicle slows quickly, hopefully no one has run into the back of the truck, because it happened at 65 mph on Monday. I had the codes checked and it says the pump motor for the ABS is at fault, stored code DTC C0020-01. The ABS pump assembly had to be ordered on March 10, 2020 and was replaced under warranty once already on March 25, 2020, 16015 miles for the same thing, and the part had to be ordered. The vehicle now has 20360 miles on it and it is my understanding that the part is on backorder for quite some time. There must be a problem with the part or they would be in stock at least so it can be ordered. This is a safety concern of mine being the brakes may not work properly and when it shuts off at highway speed with the cruise on, there could be an accident due to the vehicle slowing fairly quick. I would like to be able to drive the truck safely. This truck is unsafe to drive now and it is not covered by warranty. Needs to be a recall, manufacturer needs to look into this situation and fix it.
At 9794 miles, warranty repair for Code C002001, failed ABS pump motor control, general circuit failure, replaced control module under warranty. Now the vehicle is having same issue at 37, XXX miles, and no longer under warranty. Screen constantly flashes "Service electronic brake system" and "Service ABS System" over and over. ABS light comes on. Traction control light comes on. Vehicle does not have functioning electronic brakes or ABS. I contacted original dealership who performed repair at 9794 miles who now reports they "have no record" of this repair, although I still have the customer copy of the receipt. I contacted Mopar customer support on 7/11/23 who told me that I would be contacted within 3 days, but I have not been verbally contacted. I also filed an online complaint with Mopar on 7/11/23 and have not received an electronic reply, either. This is a known issue on 2017 Ram 2500 trucks and something must be done about it. My vehicle is not braking safely and I fear to drive the vehicle at this time. Furthermore, our life circumstances require me to often pull a trailer, for which I am unable and uncomfortable with doing at this time. Please help. Dealership is reporting that this could be up to an $1800 or more repair for me to pay, out of pocket, which is unethical. This issue was originally repaired under warranty and persists. Furthermore, class action lawsuits have been filed over this issue, and investigations have been launched over this issue. Please help, thank you.
2017 RAM 2500 has known issue with Antilock Brake Unit Hydraulic Controller - This prevents brakes from operating correctly and traction control / speed control is disabled - Confirmed diagnosis with dealer - Vehicle has current Mopar Vehicle Protection (service plan) but part is unavailable to be ordered - RAM dealer stated vehicle does not pass state safety inspection. RAM Care case submitted. No accidents and 40k miles. This component failure can result in unsafe conditions while driving due to loss of control while stopping or in slippery conditions. Constant alert and lack of speed control can lead to driver fatigue.
Service Electronic brakes and service abs system along with abs light, traction control light and cruise control wont work. First issue happened at 36,000 miles covered under warranty. Vehicle now has 53,000 miles and same issue is back. Vehicle could have brakes abs system fail and cause a wreck. OEM parts are on a long wait list. After reading hours of reports online of many other vehicles and people experiencing same issues Ram needs to issue a recall.
My trucks ABS keeps cutting off, it-??s operation is intermittent. This also disables the cruise control and traction control. I have researched this on this year and it-??s a problem with many of doges trucks. The dealer has no fix for this safety issue.This is an on going issue that happens every time i drive the vehicle.
Service ABS system and Traction Control light and bell comes on intermittently while driving. Well known and documented problem. Many people have reported this and replaced parts with no solution.
The contact owns a 2017 Ram 2500. The contact stated while pulling out of the driveway, there was a message stating that the sensors were not connected. Additionally, the ABS warning light and several other unknown warning lights were illuminated. The dealer was contacted and stated that the vehicle needed to be diagnosed. The manufacturer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The failure mileage was 78,000.
ABS Light and Anti Lock Break System Alarm and Light constantly goes off. The light an alarm started within one month of purchasing and the vehicle is over $40,000.. every shop that we have taken it to said that it-??s something that the manufacture should fix it at some point it-??s not safe because it is your antilock brake system. It needs to be fixed and we shouldn-??t have to pay the outrageous cost of having this fax one we just purchased a vehicle..
My 2017 Ram 2500 has the ABS and HCU issues commonly found on these vehicles. To my Suprise the dealer cannot get the part due to how common this issue is the parts are on backorder. I have videos of the system failing while driving and the codes it is throwing. Due to it's tie to the ABS I do not think the truck is safe to operate. I am still making payments so this is a big deal for me. I can't trade it in for a couple of reasons. One of the main ones being I will have to take less money due to this defect. Yes, it has been reproduced by a local service center and I have video of it malfunctioning on the road. Inspected by a local service center but not a dealership yet. The warning lights come on and it "dings" at me.
Traction control/ ABS light consistently chiming on and off. Took to local dealer where I bought the truck from, diagnosed a bad ABS hydraulic control unit. They can-??t get the part due to the amount of these rams needing this part replaced. Multiple forums of Rams stating the exact same thing, could be dangerous to drive if you are counting on your ABS to work properly in an emergency.
2017 Ram 2500. 24,000 miles While driving at any speed, warning lights and chime intermittently come on. Display reads "Service Electronic Braking System" and "Service ABS". ABS and Traction Control lights also illuminate on the dash. Sometimes the chime will come on and off so fast that the truck is constantly chiming which is very. Sometimes the warning lights stay illuminated. Sometimes they go away. Sometimes they flash on a off rapidly. The ABS module and Hydraulic control unit have already been replaced under warranty at 15,000 miles. I have been waiting for the parts to repair for over 8 months (since August 2022) with a promised part mid April. Upon contacting servicing dealer Daimler Chrysler has put this part under -??engineering review-?? AGAIN with a new ETA of sometime in August 2023 for part availability. Safety concern is improper braking while ABS component is active or constantly going in and out during normal driving or while towing under all road conditions.
The Service Antilock Braking System warning and Service Traction Control warning illuminate regularly. There are no known problems with the systems but it is unknown if they will work when needed. The lights come on up to one time per second, and sometimes not for days. There are hundreds of people on forums complaining about this, no known fix. Replacing components does not seem to solve the issue. I have video available if needed.
A D V E R T I S E M E N T S
- Waterford, CT, USA