This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Having an issue getting a recall completed, I have taken my vehicle on multiple occasions to different dealerships over the past year to get fca recall VB1/NHTSA 19V-757 completed only to be told parts are not available. I have also tried to get fca recall VA7 completed as well only to be told they will do it when VB1 is completed. This is unacceptable.
The exhuast manifold bolts on the rh side of the engine broke causing an exhaust leak that can get into the cab while driving. When I took it to the dealer to get it fixed the service writer told me it is a very common problem on these trucks with the 5.7 hemi engine. He told me that Chrysler Fiat is aware of this problem due to faulty bolts. Now a year later my left hand exhaust manifold bolts have broken and I have another exhaust leak coming into my cab. This is very dangerous because of carbon monoxide poisining. This is on every Ram forum as well as I have discovered. How can a manufacture get away with know they have a defctive product that can kill someone. I dont get it.
Exhaust gas recirculation (egr) cooler NHTSA recall 19V-757; I've been on a waiting list at my local dealer in Idaho falls, id since June...the dealer is telling me fca is limiting the parts they ship, I called fca and filed a complaint, the operator confirmed they are limiting the parts they send to dealers to 2 a week...at this point my vehicle will not be be fixed until early September...
The contact owned 2016 Ram 1500. The contact stated while driving 60 mph, abnormal sounds were coming from the engine which caused the vehicle to stall, the contact was able to pull over to the side of the road and the engine compartment was on fire. The contact stated no warning light was illuminated. The contact stated the fire was extinguished by the fire department and a fire department report was filed. The contact stated the vehicle was towed to a salvage yard. The contact stated a local dealer was not contacted. The manufacturer had been informed of the failure and a case was filed. The failure mileage was approximately 92,000
- Stockton, CA, USA
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I took my 2016 Ram to the dealership with a ticking noise. They told me it was the manifold bolts and that Ram were notorious for having this issue. I have 64,500 miles on the truck and they told me it was out of warranty. I then email Dodge cares and was asked why we took it somewhere else other than an authorized location when it still had an active warranty? we explained that we were told it did not have an active warranty. They said they would look into it. I get an email today stating that it is not covered. I drive this 3 times a week to deliver meals on wheels. It was very dangerous from my understanding and this is a known problem on Ram. They should investigate why this is happening with Ram models 2009- current models.
The contact owns a 2016 Ram 1500. The contact received notification of NHTSA campaign number: 19V757000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The exhaust gas recirculation (egr) cooler may crack and allow pre-heated vaporized coolant to enter the egr system. This mixture may combust inside the intake manifold. There is.a safety recall, but they refuse to fix it.. I have tried since November of 2019 to get this issue fixed with no success. I M told Chrysler will not fix this even though there is. Risk of fire.
The contact owned a 2016 Ram 1500. The contact stated that while merging into traffic at 30 mph, there was a stream of smoke from the front driver's tire well. The vehicle was pulled over. Another vehicle owner who noticed the fire pulled over and attempted, in vain, to extinguish the fire with his own fire extinguisher, the fire was so intense that the vehicle burnt to the ground within minutes. There was no warning. The fire department was called but it was too late to stop the fire. A fire report was filed. There was no injury reported. The contact called the westgate Chrysler Jeep Dodge Ram dealer (2695 E main St, plainfield, in 46168, (317) 839-6554) and was referred to the manufacturer. The manufacturer was made aware of the failure but the contact was not called back. The vehicle was totaled and the remnant was towed to a tow yard. The failure mileage was 60,000.
While the engine is running the check engine light leads to a misfiring of cylinder 5 further diagnosing and consultation with dealer identifies a recurring problem on this 5.7 hemi engine of the lifter bearing failing and locking up. The lock-up wears out the camshaft causing the misfire. The dealer said they know the problem and do lot's of these repairs.
Hemi tick, google it. Seems to be a real thing. I first noticed about a year and a half ago a light tapping sound that was not intrusive and didn't think much of it. It's gotten notably louder now and I've noticed that the idle seems to be a bit on the rougher side the last couple months with the RPM starting to fluctuate however no engine codes yet. Im going to try to get to the dealer floor a warranty inspection when I can however my work schedule is not the best. My travel has been primarily highway for about 85% of my 42K miles. I have routine oil changes using products meeting Chrysler specifications and don't typically haul anything and never tow. The sound so far is notable only when idling. Still runs fine otherwise but the growing symptoms match what I've been reading about.
While driving the truck back fire pouring smoke pulled over open hood saw flames move to safety filed complaint with fca they sent an arm chair investigator who said investigating he found nothing that shows no responsibility for fca they stated even though there is recall that warns of fire hazard does not mean it is there fault. So far they do not have repair parts to fix and for me it is to late truck was destroyed by the fire fire fca needs to be held accountable.
The contact owns a 2016 Ram 1500. The contact stated that while in traffic, the accelerator pedal was depressed however, the vehicle failed to respond. The contact stated that the vehicle was taken to branhaven Jeep Chrysler Dodge Ram (348 West main street, bradford, ct 06405, (203) 488-6351) and an unknown software update was performed. The contact stated that after the software update was performed, the failure recurred with a decreased fuel economy. Additionally, the contact stated that while driving uphill, the vehicle failed to respond when the accelerator pedal was depressed. The vehicle was taken back to the dealer several times for the failure. The dealer replaced the fuel filter however, the failure persisted. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 20,000.
The contact owns a 2016 Ram 1500. The contact became aware of fluid leaking under the hood while inspecting the vehicle. The contact received notification of NHTSA campaign number: 19V757000 (engine and engine cooling). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to M&L Chrysler Dodge Jeep Ram & collision center body shop located at (406 piedmont dr, lexington, nc 27295, (336) 295-1329) where the contact was informed that the fluid needed to be topped off. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 95,000. VIN tool confirms parts not available.
Vehicle caught on fire while driving on a highway due to the egr diffuser the intake was affected. Dodge has currently had my vehicle for almost 3 months and recalled parts have not been replaced and cannot be ordered at the moment
The contact owned a 2016 Ram 1500. The contact stated while driving about 50 mph the vehicle stalled, flames were seen coming from under the hood as the check engine warning light illuminating. The contact stated she was able to exit the vehicle with no injuries. The fire department was contact and extinguished the fire. A fire department report was filed. The vehicle was towed to a towing lot and deemed a total loss. The contact stated that the vehicle was taken to the dealer several months ago, due to a stalling failure. The vehicle was repaired under several recalls however, one recall was no completed due to parts were not available. The contact stated that the dealer stated that the parts would be available in April. The contact stated that the dealer informed her to add coolant to the vehicle. The manufacturer was notified of the failure and informed the contact that a field inspector would inspect the vehicle. The VIN was included in NHTSA campaign number: 19V757000 (engine and engine cooling). The failure mileage was 140,000.
Since I've had the aem updated as part of the epa settlement I have delay when pressing the gas and acceleration, particularly when it is cold. There has also been a significant mpg drop although that isn't an immediate safety concern. This can be a particular issue when pulling into interchanges or on to the highway as acceleration is unpredictable.
The contact owns a 2016 Ram 1500. The contact received notification of NHTSA campaign number: 19V757000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to young Chrysler Dodge Jeep Ram (1195 S state rd, ionia, mi 48846, (616)841-5443) where the contact was informed that the anti-freeze needed to be topped off due to an excessive anti freeze leak. The location of the leak was not determined. The contact was informed that the part was not available. The manufacturer was made aware of the failure. The approximate failure mileage was 105,000. Parts distribution disconnect.
Within 1000 miles of recall where engine control computer was reprogrammed, I experienced a sudden loss of power at freeway speed, , cutting me back to maximum 40 mph.from posted 80 mph speed limit which caused several near rear-end collisions. Electronic throttle control error code displayed on dash info panel. Diagnosed as egr valve failure. Within 250 miles after repairs, the egr valve failed again,
A D V E R T I S E M E N T S
- Blue Springs, MO, USA