This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Cel light came on indicating the egr cooler has basically failed, sending hot coolant in to the engine. Egr cooler and intake are to be replaced un recall VB1. Two dealerships and fca are slow walking getting parts to consumers for vehicles that pose a sever fire hazard with restricting the main part to only one per week per dealership. At that rate it will take fca 107,979 weeks to repair all trucks, or 173 years, all the while consumers are left having to drive vehicles posing a severe fire hazard.
I was driving at highway speed and lost all power, noticed some steam/smoke coming from under the hood, opened the hood and saw flames. I did not have an extinguisher so I called 911. Vehicle is a total loss. It was part of the egr cooler recall for the Ram ecodiesel, part was on order but had not been replaced yet. I had been adding coolant to the truck every few weeks, told the dealership this but their response was to not let the coolant level get too low. * (recall related incident)
Diesal egr cooler recall VB1/NHTSA 19V/757 no parts available at my dealer. I have been on a waiting list for over 4 months...I have contacted fca and they state parts are being limited, meanwhile affected are driving a vehicle that could catch fire at any time.
Exhaust manifold bolts have broken on passenger side. This is a common known issue and Ram will not fix the design flaw. They will fix if its still covered under power train warranty. Signal of issue is the ticking at cold startup you can hear by fenderwellls. Will go away once engine is warm.
- Crosby, TX, USA
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The contact owns a 2016 Ram 1500. The contact stated that while driving and attempting to overtake another vehicle, the accelerator pedal was depressed however, the vehicle stalled. The oil pressure warning light, the ECM warning light and brake warning lights were illuminated. The vehicle was towed to the residence. The contact referenced NHTSA campaign number: 20V475000 (engine and engine cooling). The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was made aware of the failure. The contact was informed that the camshaft position sensor was delaminated, and referred the contact to an authorized dealer to have the vehicle repaired. The failure mileage was 119,482.
Took my truck in for engine light 12/18/19 particulate sensor problem. Sensor code cleared returned 12/19/19. 6/29/20 recall csn 1, egr cooler. With this work had to replace manifold and then damaged head engine cylinder due to damage by technician and had to replace, returned 7/24/20. 7/30/20 engine overheated, check engine light on. Fault of loose hose clamp and system not bled of air, returned7/31/20. 8/4/20 check engine light on.egr cooler by pass acutotur valve not working. Returned 8/6/20. 8/10.20 check engine light on. Egr bypass solonide high resistance and not actuating, replace actuator, returned 8/11/20. 8/17/20 check engine light on. Removed cam driven vacuum pump, returned 8/21/20. 8/28/20 engine light on and black smoke and oil spraying out the back. Truck towed back to dealer since it would not start. Main engine gasket blew and totalled engine. Dealer still has truck as of today 9/21/20 to replace engine. All issue happened when driving the truck. I have all work invoices if needed. I applied for buy back but was refused due to state guidelines for lemon law.
Truck stuck at high speed, unable to de-accelarate, turned truck to neutral and applied hand brake to gradually stop. Message received on truck;" service throtle body" milage on truck 86463. I was driving about 60 mhp and attempted to pass a slow car when this happen.
Check engine light was on reading cylinder 8 misfire. Upon investigation from dealer and local repair shop, the issue is a failed camshaft and lifters. All maintenance was done on the truck by the dealership I purchased the truck. Truck only has 157K miles and had zero issues previous to my last oil change around June. Truck was running fine and then check engine light came on and then started running horrible. Truck was taking to dealer right away for inspection. Total repair for this is $5,500
Having an issue getting a recall completed, I have taken my vehicle on multiple occasions to different dealerships over the past year to get fca recall VB1/NHTSA 19V-757 completed only to be told parts are not available. I have also tried to get fca recall VA7 completed as well only to be told they will do it when VB1 is completed. This is unacceptable.
The exhuast manifold bolts on the rh side of the engine broke causing an exhaust leak that can get into the cab while driving. When I took it to the dealer to get it fixed the service writer told me it is a very common problem on these trucks with the 5.7 hemi engine. He told me that Chrysler Fiat is aware of this problem due to faulty bolts. Now a year later my left hand exhaust manifold bolts have broken and I have another exhaust leak coming into my cab. This is very dangerous because of carbon monoxide poisining. This is on every Ram forum as well as I have discovered. How can a manufacture get away with know they have a defctive product that can kill someone. I dont get it.
Exhaust gas recirculation (egr) cooler NHTSA recall 19V-757; I've been on a waiting list at my local dealer in Idaho falls, id since June...the dealer is telling me fca is limiting the parts they ship, I called fca and filed a complaint, the operator confirmed they are limiting the parts they send to dealers to 2 a week...at this point my vehicle will not be be fixed until early September...
The contact owned 2016 Ram 1500. The contact stated while driving 60 mph, abnormal sounds were coming from the engine which caused the vehicle to stall, the contact was able to pull over to the side of the road and the engine compartment was on fire. The contact stated no warning light was illuminated. The contact stated the fire was extinguished by the fire department and a fire department report was filed. The contact stated the vehicle was towed to a salvage yard. The contact stated a local dealer was not contacted. The manufacturer had been informed of the failure and a case was filed. The failure mileage was approximately 92,000
I took my 2016 Ram to the dealership with a ticking noise. They told me it was the manifold bolts and that Ram were notorious for having this issue. I have 64,500 miles on the truck and they told me it was out of warranty. I then email Dodge cares and was asked why we took it somewhere else other than an authorized location when it still had an active warranty? we explained that we were told it did not have an active warranty. They said they would look into it. I get an email today stating that it is not covered. I drive this 3 times a week to deliver meals on wheels. It was very dangerous from my understanding and this is a known problem on Ram. They should investigate why this is happening with Ram models 2009- current models.
The contact owns a 2016 Ram 1500. The contact received notification of NHTSA campaign number: 19V757000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The exhaust gas recirculation (egr) cooler may crack and allow pre-heated vaporized coolant to enter the egr system. This mixture may combust inside the intake manifold. There is.a safety recall, but they refuse to fix it.. I have tried since November of 2019 to get this issue fixed with no success. I M told Chrysler will not fix this even though there is. Risk of fire.
The contact owned a 2016 Ram 1500. The contact stated that while merging into traffic at 30 mph, there was a stream of smoke from the front driver's tire well. The vehicle was pulled over. Another vehicle owner who noticed the fire pulled over and attempted, in vain, to extinguish the fire with his own fire extinguisher, the fire was so intense that the vehicle burnt to the ground within minutes. There was no warning. The fire department was called but it was too late to stop the fire. A fire report was filed. There was no injury reported. The contact called the westgate Chrysler Jeep Dodge Ram dealer (2695 E main St, plainfield, in 46168, (317) 839-6554) and was referred to the manufacturer. The manufacturer was made aware of the failure but the contact was not called back. The vehicle was totaled and the remnant was towed to a tow yard. The failure mileage was 60,000.
While the engine is running the check engine light leads to a misfiring of cylinder 5 further diagnosing and consultation with dealer identifies a recurring problem on this 5.7 hemi engine of the lifter bearing failing and locking up. The lock-up wears out the camshaft causing the misfire. The dealer said they know the problem and do lot's of these repairs.
Hemi tick, google it. Seems to be a real thing. I first noticed about a year and a half ago a light tapping sound that was not intrusive and didn't think much of it. It's gotten notably louder now and I've noticed that the idle seems to be a bit on the rougher side the last couple months with the RPM starting to fluctuate however no engine codes yet. Im going to try to get to the dealer floor a warranty inspection when I can however my work schedule is not the best. My travel has been primarily highway for about 85% of my 42K miles. I have routine oil changes using products meeting Chrysler specifications and don't typically haul anything and never tow. The sound so far is notable only when idling. Still runs fine otherwise but the growing symptoms match what I've been reading about.
A D V E R T I S E M E N T S
- Meridian, ID, USA