This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ram 1500. The contact received notification of NHTSA campaign number: 19V818000 (equipment, engine and engine cooling) and 20V036000 (power train) however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 Ram 1500. The contact received notification of NHTSA campaign number :19V757000 (engine and engine cooling) however, the parts to do the repair were unavailable. Lake elsinore Chrysler Dodge Jeep Ram 31400 auto center dr, lake elsinore, ca 92530 was contacted and confirmed that the part were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I took my truck into a dealer because the exhaust system wouldn't clean itself. I found out there were recalls pertaining to this and they were handled as far as I knew. However, just a few weeks later as I was pulling into my driveway at home I noticed smoke barreling out from under the hood. I imediately tried to shut it off and when I did it would rev up higher instead of shutting off. I got it to shut off finally and left it sitting there overnight until I could get a tow truck to take it back to the dealership, where I was informed that this problem is now so common that the part is on back order and no idea of when they will be able to get it. Now its 3 weeks later and I still haven't gotten my truck back.
Clicking/tapping noise coming from engine at cold starts. Noise goes away when engine warms up. Took truck to dealer and problem was diagnosed as broken exhaust manifold bolts. Service manage said this was on going problem with 5.7 hemi engines since 2009. I had to pay for repair even though this was obviously a manufacturer error in design. Cost was $684 to replace bolts.
- New Caney, TX, USA
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While driving home, I noticed some noise that ounde like a turbo noise and loos of power. I pulled over immediately shut off engine and poped hood. Looke up and smoke from engine. Opened hood and saw small fire on rear passenger side of engine by turbo housing. Soon the truck was totally engulfed by flames.
The contact owns a 2016 Ram 1500. The contact received notification of NHTSA campaign number: 19V757000 (engine and engine colling) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that there was smoke emitting from the exhaust tip with the check engine warning light illuminated. The vehicle was taken to (crown Dodge Chrysler Jeep & Ram located at 6300 king dr, ventura, ca 93003, 805)656-6669) to be diagnosed. The contact was informed that the egr valve fractured which caused coolant to enter the inner parts of the engine. The contact was informed by an unnamed dealer that the repair would take approximately 7 weeks to be completed. The manufacturer was informed of the failure and a case was opened. The approximate failure mileage was 96,000.
2016 Ram ecodiesel 60,000 miles I recently accepted the offer from Ram for emissions recall on my ecodiesel. I agreed to it thinking that with the extended warranty that they offered that my problems would be taken care of. Part of the recall was to have the aem update done to your truck. After the dealer installed this which I believe it was just an ECM reflash my truck gets worse fuel economy and sometimes will start and the rpms will slowly creep down until the truck dies. If I keep restarting the engine it will eventually stay running after 10 or 15 minutes idling. Normally does it when you are on a time crunch. My engine has always consumed a lot of engine coolant. Was on a trip with my family and the heat quit working. I stopped at a parts store and purchased a gallon of antifreeze and it took the whole gallon to fill it back up to the resovoir. I have had to add coolant at least once a month. Have probably added 4 gallons in the last year.acceleration is very sluggish at times. This is very dangerous because you never know when it's going to do it. I recently took my truck to the dealer for the starting problem and the coolant consumption problem. I was floored when the service writer called and said that Ram is aware of these problems but there is currently no fix and gave me free antifreeze! I could understand this if the truck was brand new but it's 4 years old. There should be a fix by now! I am paying $500 a month for a vehicle that may or may not start. It may or may not move when I hit the accelerator pedal and it still uses antifreeze. I am very dissatisfied with this truck and Ram not holding up to their end of the deal. If I knew what I know now I would've opted out of their offer. All of these vehicles have the same issues and Ram needs to be held accountable for their neglect of these problems. My truck is a death trap!
Vehicle caught on fire 2 days after we received recall notice VB1. It was towed to the dealership. It has been there for almost 2 months with no time frame for when parts will become available. The vehicle was in motion on a public road- route 16 in pinkham notch,
The epa required update to my 2016 Ram 1500 eco diesel has caused two issues and the first is a big safety issue affecting thousands of eco diesel owners. After the update to the egr the truck has a cold lag in take off of up to 7 seconds which could result in an accident. The second issue is the loss of 4 mpg fuel economy. We the owners are requesting that Chrysler return the vehicles back to the old programming until a fix can be developed. I am afraid someone is going to get killed before the issue is addresses. Can you help us in this matter?
Parked truck. Turned keyfob to off. Removed and locked vehicle. Noticed vehicle engine was still running. Got back in and tried turning off again. Didn't work. Had to drive for short distance. Tried again. Worked.
In order to register my vehicle in California I was forced to accept the V08 emissions recall. After this recall, I have noticed substantial lag between depressing the accelerator and between when the vehicle accelerates. I was told there would be no change in performance by both the dealer and fca. I have almost been in two accidents now because I attempted to execute a left turn and even though I was depressing the accelerator, the vehicle sluggishly rolled through the intersection and then 2-3 seconds later, accelerated rapidly making it difficult to maintain lane integrity while navigating the turn. I generally drive fairly modestly which is why there have been only two life-threatening incidents in the past 3 or so months that I have had the "update". realistically though, this forced update has changed the nature of the truck and made it ultimately more dangerous to drive. All of this behavior began after the noted recall. I spoke with the dealership where the recall was performed, and was told that they have received this complaint from other drivers as well, and that while Ram was aware of the problem, they had no remedy at this time. The date mentioned in the report is simply of the most recent of incidents that I mentioned.
The contact owns a 2016 Ram 1500. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed however, the vehicle failed to respond. The check engine warning was illuminated. The vehicle was taken to maddox motor company located at 564 glover rd, sidney, ne 69162, (308)254-5577 to be diagnosed. The contact was informed that engine control module software needed to be updated. The software update was performed however, the failure recurred. The manufacturer was informed of the failure. The approximate failure mileage was 55,000.
2 major issues: A- since vehicle got computer system updated for the emissions lawsuit - vehicle has lost 70% power at take off. Meaning, I currently have a very high risk of getting T-boned at intersections because the vehicle doesn't take off. I currently have a claim open with Chrysler but their case manager claims that parts to fix the issue is currently not available. This emission update was done back in June 2019. B- vehicle started to overheat and create very high coolant smell inside the cabin. This happened when the vehicle was in motion driven at approximately 45mph, if the vehicle sits idling you can't tell the problem, only when driven. I had vehicle towed to dealership and admitted on 10/31/2019. After 63 days at the dealer and so much back and forth with Chrysler case managers and supervisors "this people is extremely useless and should not be assigned to handle cases sensitive like this one!" on 01/03/2020 "63 days after check in date" the truck was release from the dealer with absolutely no repairs made. The vehicle that is currently overheating with very high risk of getting caught on fire has been released to me so I can take my kids to schools and and my life and other at danger. This is terrifying! makes me think that Chrysler wants to deal with much more costly issues when the worst happens!
The contact owns a 2016 Ram 1500. The contact stated while driving 50 mph, when he saw smoke exiting the hood. The contact stated the service electrical soon warning light was illuminated. The contact was able to park on the side of the road and a bystander extinguished the fire with water. The fire department was not notified. The vehicle was towed to local dealer berlin city Ford-Lincoln located at 485 main St, gorham, nh 03581, (603) 752-6644. The vehicle had not been replaced or repaired as of yet. The contact received notification of NHTSA campaign number: 19V757000 (engine and engine cooling) but the parts were not available. The manufacturer had exceeded a reasonable amount of time for the recall repair. The part was not available for the repair. The manufacturer had not been informed of failure. The failure mileage was 99,100. Parts distribution disconnect.
After the mandatory aem update the truck lost acceleration power and mpg went way down. I was told the trucks performance would stay exactly the same. In reality the truck turned into a slug. Also received a recall about possible fires due to egr cooler leaking coolant. Fca told me until a there's a fix to carry a jug of coolant and continue to refill as needed. I think that's ridiculous, the truck is 4 years old.
The contact owns a 2016 Ram 1500. The contact stated that NHTSA campaign number: 19V757000 (engine) exceeded a reasonable amount of time for repair. The contact received the recall notification on November 29, 2019. The contact spoke with five star Chrysler Dodge Jeep Ram (3068 riverside drive, macon, ga 31210, 478-345-8899) and was informed that the part was not available. The manufacturer was informed and stated that the contact would be placed on a waiting list. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 Ram 1500. While the contact's son was driving 20 mph, the low oil pressure warning indicator illuminated. The contact parked the vehicle on the side of the road and checked the oil pressure. After restarting the ignition, the warning indicator turned off, smoke poured out from the vents, and flames were seen under the hood. The contact parked on the side of the road and was able to extinguish the fire under the hood with water. The fire and police departments were contacted, but did not arrive at the scene. A police report was filed. The vehicle was towed to fox negaunee Chrysler Dodge Jeep Ram (located at 701 us-41, negaunee, mi 49866, (906) 475-9941) where it was diagnosed that the egr cooler, intake manifold, right bank fuel, intake hose, and engine needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 19V757000 (engine and engine cooling). The contact felt that the dealer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The part was not available for the repair. The failure mileage was 80,000. Parts distribution disconnect. * (recall related incident)
After complying with the V08 (aem) software update due to the Ram ecodiesel emissions update my driving experience/performance has changed dramatically. During acceleration their has been anywhere from 3-6 delay seconds before adequate power and speed can be felt. This is at a full stop such as a stop sin or red traffic light. During highway traffic (passing) or merging into a lane is were is most noticeable. This failure occurs even when engine is properly at operating temperature and is worse right after start up. Since multiple people use their trucks for towing purposes, this greatly increases the effect and even further decreases the performance that is relied upon. The aem software update specifically states "the aem is not expected to change any of your key vehicle attributes, such as average fuel economy, reliability, durability, vehicle performance, drivability, engine noise or vibration, or other driving characteristics." This directly contradicts the class action lawsuit remedy requirements. Due to the failed instant acceleration as well as taking up to 3500 RPM before forward movement can be established in some instances has led me to formally create and record a safety concern that requires immediate attention. Failure to do so puts owners of 2014-2016 Ram 1500's that are affected by the aem update at risk, not only to ourselves but to the other drivers around us. Before this update was conducted there were no engine/transmission/propulsion related issues whatsoever. Lastly as another effect but less important is the obvious decrease in and loss in mpg. Please hold fca accountable and have them address this issue before lives are fatally affected.
A D V E R T I S E M E N T S
- Haines City, FL, USA