This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Personally, just 3 weeks ago. My 3rd engine failed. It looks like they're going to put a 4th. I own a 2016 ecodiesel 4X4 big horn. Always taken it to the dealer for maintenance and never drove it rough and rarely towed. 1st engine went out at 55,747 miles. 2nd engine went out at 112,482 miles. 3rd engine went out at 144,806 miles ever since the 1st engine failure. I've tried to have them buy it back with fca refusing everytime. After the 1st one. I knew the sound you described and knew the engine was about to fail so I started recording it in my phone. Now I have 2 video documentation on 2 separate failures. Let's see them try to explain this one. I've had a lawyer involved now because they don't listen to the little guy, so now I have to take them to court. 2 out of the 3 times my engine went out, I was almost hit from behind and had to swerve off the road.
I have a 2016 Ram 1500 ecodiesel. The computer was reprogrammed to comply with the emissions lawsuit brought against fca. After this update, the vehicle fuel mileage dropped about 18% which is less than the advertised mileage. The vehicle also lost power (I have no way of measuring) but a noticeable difference when towing. Last but most importantly, there is a terrible throttle response lag when the engine is cold. This issue has caused some near crash scenarios for me when attempting to pull out on a busy road. Specifically, when accelerating from a stop or while rolling when the engine is cold, the throttle must be pushed between 3/4 and full to get the vehicle to respond (I've read this is caused by the cold turbine). This occurs every day with the masters near accident occurring today while leaving the dealership. I have taken the vehicle to 3 different dealers and made complaints directly to fca with no satisfactory answers to address the problems.
The contact owns a 2016 Ram 1500. The contact stated while driving 55 mph, his wife heard an abnormal sound coming from the engine. There was also and abnormal oil odor inside the vehicle. The contact pulled over and the oil pressure low, check oil warning light illuminated and the vehicle stalled. The contact exited the vehicle and saw a large amount of oil on the roadway. The vehicle was towed to autoworld Dodge Chrysler Jeep Ram (1370 auto center dr, petaluma, ca 94952) and was diagnosed with engine failure. The contact stated that the vehicle was properly maintained, and was up-to-date on all maintenance repairs. The manufacturer was notified of the failure, and the contact requested that a new engine be expedited to the dealer. The engine was expedited to the dealer and the engine was replaced. The vehicle was repaired. The failure mileage was approximately 75,000.
The contact owns a 2016 Ram 1500. The contact stated while driving 60 mph, the vehicle stalled with several unknown warning lights illuminated. The vehicle was not drivable. The vehicle was towed to arrigo Chrysler Dodge Jeep Ram West palm beach (6500 okeechobee blvd, West palm beach, fl 33411, (561) 421-5387) to be diagnosed. The contact was informed that the tone wheel needed to be replaced. The vehicle was not yet repaired. Upon investigation, the contact associated the failure with NHTSA campaign number: 20V475000 (engine and engine cooling) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 106,000.
The contact owns a 2016 Ram 1500. The contact received notification of NHTSA campaign number: 20V475000 (engine and engine cooling). The contact stated he was driving 55 mph, when the vehicle stalled. The vehicle was towed to lakeland Chrysler Dodge Jeep Ram (2875 mall hill dr, lakeland, fl 33810) to be diagnosed. The contact was informed that the crank position sensor tone wheel was delaminated. The dealer was provided the recall information but disputed the remedy with the contact. The vehicle was not yet repaired. The manufacturer was made aware of the failure and informed the contact that there were two levels for the recall repair however, the manufacturer had not contacted the dealer about the recall repair process. The failure mileage was 99,000.
- Lakeland, FL, USA
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Broken right side manifold bolt. Leaking and ticking. I paid a large amount for this truck, you need to recall this issue that thousands are having and better bolts and/or manifold.
I have replaced the 3 way control valve 4 times and each time after about a week the bottom of the control valve blows out and radiator fluid all over. It happens when driving down the road/highway.
We have been trying to get 2 recalls repaired to our vehicle for over a year now. I called this week and the dealership informed me they were a year out for scheduling and were only doing 1 recall repair per week. My truck is running poorly (no acceleration, engine is struggling. Runs ok while stationary but struggles to operate when moving be it city or highway.) and with only one dealership available I am at a loss. What are we supposed to do?
Oil cooler developed a massive leak dumping at least half the oil on the ground and on the undercarriage of the truck. Oil is on the exhaust which cause a smell of burning oil which cannot be safe. Multiple people have the same issues with this engine and parts are nowhere to be found.
The contact owns a 2016 Ram 1500. The contact stated that after coming to a stop at a traffic light, the vehicle stalled without warning. The vehicle was towed to gulf Chrysler Dodge Jeep (3781 S mckenzie St, foley, al 36535, (251)943-5075) to be diagnosed. The contact was informed that the reluctor wheel and crank position sensor needed to be replaced. The contact learned of NHTSA campaign number: 20V475000 (engine and engine cooling) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 163,000.
I was driving on the highway when my vehicle stalled. Towed it to shop and they diagnosed it with internal engine failure. A valve dropped into the motor resulting in the entire thing needing to be replaced. Vehicle has only 38000 on it.
I was traveling at 70 mph and experienced a total shut down, attached is the invoice that I paid to arrigo Ram while in West palm beach fla for the tone ring replacement on my 2016 Ram eco diesel 3.0 I have come to learn that there is a recall on this exact item called W68. For some reason my VIN number doesn't come up on the recall list, although I have experienced the exact issue listed, and I own the exact vehicle named in the recall. I also paid for a rental through the dealership while it was being repaired. I have spoken with the arrigo service manager and he tells me his hands are tied with regard to reimbursement as my VIN was somehow not listed in the recall. I believe this is merely and oversight as people make mistakes.
The contact owns a 2016 Ram 1500. The contact stated while he was automatic starting the ignition, when he heard an abnormal noise. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer marty cancila Dodge Chrysler Jeep Ram (2175 N hwy 67, florissant, mo 63033, (314) 831-3300) where it was diagnosed with needing the exhaust manifold to be replaced. The vehicle had not been repaired as of yet. The manufacturer had not been informed of the failure. The failure mileage was approximately 110,000.
The contact owns a 2016 Ram 1500. The contact received notification of NHTSA campaign number: 20V475000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The contact called to tracy Chrysler Dodge Jeep Ram (3460 naglee rd, tracy, ca 95304; (209) 820-1800) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms remedy not available.
As I was driving, after turning a corner, accelerating about 40 mph the engine violently shook, truck lost engine power. Dead. After towing back to dealer, the fault code indicated the sensor ring failed (recall W58). That was mid-September 2020. The truck was in same dealership for most time since last week of August 2020 with emissions problems. So far, all have been covered by warranty. Dealer has provided me with transportation, but I have not had my vehicle to drive, with no end in sight. Lockwood motors marshall mn has all repair invoices, since they have been warranty covered.
The contact owns a 2016 Dodge Ram 1500. The contact stated that while driving 65 mph, the vehicle shut-off. The contact pulled off the highway and attempted to restart the vehicle. The vehicle idle rough and shut-off when shifted into park. The contact had the vehicle towed to his home. The contact called Chrysler Dodge Jeep Ram Fiat ft. Walton (541 mary esther cut off nw, fort walton beach, fl 32548, (850) 308-6160) and was informed that the vehicle was misfiring in cylinders 1, 3 and 5 however, the mechanic was unable to determine the cause of the misfire. The manufacturer was notified of the failure and stated that since the case was no longer reviewable. The vehicle was towed to an independent mechanic who provided the same diagnosis. The vehicle was unrepaired. The failure mileage was 99,500. Consumer stated on Jan 23 2021, oil was drained and may have caused the shutdown.
20V-475 or W58 recall to replace reluctor wheel has been public since August. To date, fca has provided no info about timing of a possible solution. A failure of the crankshaft reluctor wheel due to delamination results in instant engine failure. I have had to park this truck for fear of engine failure. Now my 5 year powertrain warranty has expired as the truck sits for month after month. If a replacement is eventually installed, I should get a warranty extension to make up for my loss of 4 months of warranty and 4 months of use.
The contact owns a 2016 Ram 1500. The contact received NHTSA campaign number: 19V757000 (engine and engine cooling) and NHTSA campaign number: 20V475000 (engine and engine cooling). The contact stated while driving 40 mph, the vehicle loss power. The check engine warning light illuminated. The contact pulled into a parking lot where the engine reeved up and stalled. The contact opened the hood and detected a fire and within five minutes the vehicle was engulfed in flames. The contact called the fire department who extinguished the fire. There were no reported injuries or police report filed. The vehicle was towed to an independent mechanic. The contact called mcconnell Chrysler Dodge Jeep Ram 1405 healdsburg ave, healdsburg, ca 95448 (888) 392-4082 who referred contact to manufacturer the vehicle was not diagnosed or repaired. The manufacturer was contacted however no further assistance was provided. The insurance company took possession of the vehicle. The failure mileage was 90,000.
I have been waiting since 12/19 to get my vehicle fixed in accordance to recall VA7 and VB1/NHTSA 19V-757. I am currently on 3 waiting lists from 3 different dealerships to get this safety recall fixed. I've been told by these dealerships that the parts aren't available. However, I contacted fca recall assistance and was told the parts are available. When I recontacted the dealerships with this information, I was told again they don't have the parts. It's been a year waiting for this recall to be fixed.
A D V E R T I S E M E N T S
- Guadalupe, CA, USA