This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Ram 1500. The contact stated that after coming to a stop at a traffic light, the vehicle stalled without warning. The vehicle was towed to gulf Chrysler Dodge Jeep (3781 S mckenzie St, foley, al 36535, (251)943-5075) to be diagnosed. The contact was informed that the reluctor wheel and crank position sensor needed to be replaced. The contact learned of NHTSA campaign number: 20V475000 (engine and engine cooling) however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 163,000.
I was driving on the highway when my vehicle stalled. Towed it to shop and they diagnosed it with internal engine failure. A valve dropped into the motor resulting in the entire thing needing to be replaced. Vehicle has only 38000 on it.
I was traveling at 70 mph and experienced a total shut down, attached is the invoice that I paid to arrigo Ram while in West palm beach fla for the tone ring replacement on my 2016 Ram eco diesel 3.0 I have come to learn that there is a recall on this exact item called W68. For some reason my VIN number doesn't come up on the recall list, although I have experienced the exact issue listed, and I own the exact vehicle named in the recall. I also paid for a rental through the dealership while it was being repaired. I have spoken with the arrigo service manager and he tells me his hands are tied with regard to reimbursement as my VIN was somehow not listed in the recall. I believe this is merely and oversight as people make mistakes.
The contact owns a 2016 Ram 1500. The contact stated while he was automatic starting the ignition, when he heard an abnormal noise. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer marty cancila Dodge Chrysler Jeep Ram (2175 N hwy 67, florissant, mo 63033, (314) 831-3300) where it was diagnosed with needing the exhaust manifold to be replaced. The vehicle had not been repaired as of yet. The manufacturer had not been informed of the failure. The failure mileage was approximately 110,000.
- Florissant, MO, USA
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The contact owns a 2016 Ram 1500. The contact received notification of NHTSA campaign number: 20V475000 (engine and engine cooling) however, the part to do the recall repair was unavailable. The contact called to tracy Chrysler Dodge Jeep Ram (3460 naglee rd, tracy, ca 95304; (209) 820-1800) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms remedy not available.
As I was driving, after turning a corner, accelerating about 40 mph the engine violently shook, truck lost engine power. Dead. After towing back to dealer, the fault code indicated the sensor ring failed (recall W58). That was mid-September 2020. The truck was in same dealership for most time since last week of August 2020 with emissions problems. So far, all have been covered by warranty. Dealer has provided me with transportation, but I have not had my vehicle to drive, with no end in sight. Lockwood motors marshall mn has all repair invoices, since they have been warranty covered.
The contact owns a 2016 Dodge Ram 1500. The contact stated that while driving 65 mph, the vehicle shut-off. The contact pulled off the highway and attempted to restart the vehicle. The vehicle idle rough and shut-off when shifted into park. The contact had the vehicle towed to his home. The contact called Chrysler Dodge Jeep Ram Fiat ft. Walton (541 mary esther cut off nw, fort walton beach, fl 32548, (850) 308-6160) and was informed that the vehicle was misfiring in cylinders 1, 3 and 5 however, the mechanic was unable to determine the cause of the misfire. The manufacturer was notified of the failure and stated that since the case was no longer reviewable. The vehicle was towed to an independent mechanic who provided the same diagnosis. The vehicle was unrepaired. The failure mileage was 99,500. Consumer stated on Jan 23 2021, oil was drained and may have caused the shutdown.
20V-475 or W58 recall to replace reluctor wheel has been public since August. To date, fca has provided no info about timing of a possible solution. A failure of the crankshaft reluctor wheel due to delamination results in instant engine failure. I have had to park this truck for fear of engine failure. Now my 5 year powertrain warranty has expired as the truck sits for month after month. If a replacement is eventually installed, I should get a warranty extension to make up for my loss of 4 months of warranty and 4 months of use.
The contact owns a 2016 Ram 1500. The contact received NHTSA campaign number: 19V757000 (engine and engine cooling) and NHTSA campaign number: 20V475000 (engine and engine cooling). The contact stated while driving 40 mph, the vehicle loss power. The check engine warning light illuminated. The contact pulled into a parking lot where the engine reeved up and stalled. The contact opened the hood and detected a fire and within five minutes the vehicle was engulfed in flames. The contact called the fire department who extinguished the fire. There were no reported injuries or police report filed. The vehicle was towed to an independent mechanic. The contact called mcconnell Chrysler Dodge Jeep Ram 1405 healdsburg ave, healdsburg, ca 95448 (888) 392-4082 who referred contact to manufacturer the vehicle was not diagnosed or repaired. The manufacturer was contacted however no further assistance was provided. The insurance company took possession of the vehicle. The failure mileage was 90,000.
I have been waiting since 12/19 to get my vehicle fixed in accordance to recall VA7 and VB1/NHTSA 19V-757. I am currently on 3 waiting lists from 3 different dealerships to get this safety recall fixed. I've been told by these dealerships that the parts aren't available. However, I contacted fca recall assistance and was told the parts are available. When I recontacted the dealerships with this information, I was told again they don't have the parts. It's been a year waiting for this recall to be fixed.
Cel light came on indicating the egr cooler has basically failed, sending hot coolant in to the engine. Egr cooler and intake are to be replaced un recall VB1. Two dealerships and fca are slow walking getting parts to consumers for vehicles that pose a sever fire hazard with restricting the main part to only one per week per dealership. At that rate it will take fca 107,979 weeks to repair all trucks, or 173 years, all the while consumers are left having to drive vehicles posing a severe fire hazard.
I was driving at highway speed and lost all power, noticed some steam/smoke coming from under the hood, opened the hood and saw flames. I did not have an extinguisher so I called 911. Vehicle is a total loss. It was part of the egr cooler recall for the Ram ecodiesel, part was on order but had not been replaced yet. I had been adding coolant to the truck every few weeks, told the dealership this but their response was to not let the coolant level get too low. * (recall related incident)
Diesal egr cooler recall VB1/NHTSA 19V/757 no parts available at my dealer. I have been on a waiting list for over 4 months...I have contacted fca and they state parts are being limited, meanwhile affected are driving a vehicle that could catch fire at any time.
Exhaust manifold bolts have broken on passenger side. This is a common known issue and Ram will not fix the design flaw. They will fix if its still covered under power train warranty. Signal of issue is the ticking at cold startup you can hear by fenderwellls. Will go away once engine is warm.
The contact owns a 2016 Ram 1500. The contact stated that while driving and attempting to overtake another vehicle, the accelerator pedal was depressed however, the vehicle stalled. The oil pressure warning light, the ECM warning light and brake warning lights were illuminated. The vehicle was towed to the residence. The contact referenced NHTSA campaign number: 20V475000 (engine and engine cooling). The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was made aware of the failure. The contact was informed that the camshaft position sensor was delaminated, and referred the contact to an authorized dealer to have the vehicle repaired. The failure mileage was 119,482.
Took my truck in for engine light 12/18/19 particulate sensor problem. Sensor code cleared returned 12/19/19. 6/29/20 recall csn 1, egr cooler. With this work had to replace manifold and then damaged head engine cylinder due to damage by technician and had to replace, returned 7/24/20. 7/30/20 engine overheated, check engine light on. Fault of loose hose clamp and system not bled of air, returned7/31/20. 8/4/20 check engine light on.egr cooler by pass acutotur valve not working. Returned 8/6/20. 8/10.20 check engine light on. Egr bypass solonide high resistance and not actuating, replace actuator, returned 8/11/20. 8/17/20 check engine light on. Removed cam driven vacuum pump, returned 8/21/20. 8/28/20 engine light on and black smoke and oil spraying out the back. Truck towed back to dealer since it would not start. Main engine gasket blew and totalled engine. Dealer still has truck as of today 9/21/20 to replace engine. All issue happened when driving the truck. I have all work invoices if needed. I applied for buy back but was refused due to state guidelines for lemon law.
Truck stuck at high speed, unable to de-accelarate, turned truck to neutral and applied hand brake to gradually stop. Message received on truck;" service throtle body" milage on truck 86463. I was driving about 60 mhp and attempted to pass a slow car when this happen.
Check engine light was on reading cylinder 8 misfire. Upon investigation from dealer and local repair shop, the issue is a failed camshaft and lifters. All maintenance was done on the truck by the dealership I purchased the truck. Truck only has 157K miles and had zero issues previous to my last oil change around June. Truck was running fine and then check engine light came on and then started running horrible. Truck was taking to dealer right away for inspection. Total repair for this is $5,500
A D V E R T I S E M E N T S
- Lake St. Louis, MO, USA