This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Drove for approximately 5 minutes at 70-75 mph on I-91 in ct. Transmission dropped into a lower gear and speed was dropped to about 40 mph before transmission screaming could be stopped. Got off the highway and had the truck towed from ct to MA. Problem could not be duplicated at local repair station and no problem code was found. It appears that fca # T15 describes the problem but this VIN does not show a recall.
When you stop and put it in park and you put it in drive(like in a restaurant driveway) a message comes on the dash saying the vehicle is not in park and will not move. I have to turn it off and wait for about a minute to try again.
There has been an open recall on this vehicle since November 2019. The mopar site says the parts are available but I have contacted 3 dealers who all say the parts are not available. This is a safety recall so this is unacceptable. How can I proceed with getting this fixed.
The contact owns a 2016 Ram 1500. The contact received notification of NHTSA campaign numbers: 19V818000 (equipment, engine and engine cooling) and 20V036000 (power train) however, the parts to do the repairs were unavailable. Nemer Chrysler Jeep Dodge Ram (728 quaker rd, queensbury, NY 12804) was contacted and confirmed that the parts were not available. The contact stated that the manufacturer exceeded a reasonable amount for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2016 Ram 1500. The contact stated that while in traffic, the accelerator pedal was depressed however, the vehicle failed to respond. The contact stated that the vehicle was taken to branhaven Jeep Chrysler Dodge Ram (348 West main street, bradford, ct 06405, (203) 488-6351) and an unknown software update was performed. The contact stated that after the software update was performed, the failure recurred with a decreased fuel economy. Additionally, the contact stated that while driving uphill, the vehicle failed to respond when the accelerator pedal was depressed. The vehicle was taken back to the dealer several times for the failure. The dealer replaced the fuel filter however, the failure persisted. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 20,000.
- Bridgeport, CT, USA
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The contact owns a 2016 Ram 1500. The contact received notification of NHTSA campaign number: 19V818000 (equipment, engine and engine cooling) and 20V036000 (power train) however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.
I took my truck into a dealer because the exhaust system wouldn't clean itself. I found out there were recalls pertaining to this and they were handled as far as I knew. However, just a few weeks later as I was pulling into my driveway at home I noticed smoke barreling out from under the hood. I imediately tried to shut it off and when I did it would rev up higher instead of shutting off. I got it to shut off finally and left it sitting there overnight until I could get a tow truck to take it back to the dealership, where I was informed that this problem is now so common that the part is on back order and no idea of when they will be able to get it. Now its 3 weeks later and I still haven't gotten my truck back.
Vehicle jumps when coming to a stop. Almost pushes the car before it is stopped. No towing, or high speed. Just normal driving when it comes to slowing down almost to a stop and it jumps, bucks, or pushes the car before really firmly pushing the brakes, and hoping that it stops.
The contact owns a 2016 Ram 1500. While pressing the brake pedal the vehicle would lurch forward before stopping. The braking distance was extended. The vehicle was unsafe to drive due to the braking failure. The contact stated that while pressing the brake pedal to to stop the vehicle would lurch forward before coming to a complete stop. During the failure the braking distance was extended. The vehicle was taken to the local dealer jack phelan Chrysler/Jeep(5859 S. lagrange rd., countryside, il) who diagnosed that then transmission valve body was faulty. The transmission valve body was replaced but the failure continued to occur. The dealer later replaced the entire transmission and the failure was remedied but the failure later reoccurred approximately 4,000 miles later. The valve body was replaced for the 2nd time and the transmission was reprogrammed but the failures continued occur. The manufacturer was notified of the failure. The failure mileage was 20,000.
While driving home, I noticed some noise that ounde like a turbo noise and loos of power. I pulled over immediately shut off engine and poped hood. Looke up and smoke from engine. Opened hood and saw small fire on rear passenger side of engine by turbo housing. Soon the truck was totally engulfed by flames.
In order to register my vehicle in California I was forced to accept the V08 emissions recall. After this recall, I have noticed substantial lag between depressing the accelerator and between when the vehicle accelerates. I was told there would be no change in performance by both the dealer and fca. I have almost been in two accidents now because I attempted to execute a left turn and even though I was depressing the accelerator, the vehicle sluggishly rolled through the intersection and then 2-3 seconds later, accelerated rapidly making it difficult to maintain lane integrity while navigating the turn. I generally drive fairly modestly which is why there have been only two life-threatening incidents in the past 3 or so months that I have had the "update". realistically though, this forced update has changed the nature of the truck and made it ultimately more dangerous to drive. All of this behavior began after the noted recall. I spoke with the dealership where the recall was performed, and was told that they have received this complaint from other drivers as well, and that while Ram was aware of the problem, they had no remedy at this time. The date mentioned in the report is simply of the most recent of incidents that I mentioned.
The contact owns a 2016 Ram 1500. The contact stated while the transmission was in the drive and reverse positions, the vehicle would erroneously drive while the doors were open. The vehicle was serviced in 2018 under an unknown NHTSA campaign number to prevent the failure from occurring. The cause of the failure was not determined. The local dealer mountain view Dodge (7154 nashville St. Ringo ga) and the manufacturer were both notified of the failure but no assistance was offered. The failure mileage was 41,000.
2 major issues: A- since vehicle got computer system updated for the emissions lawsuit - vehicle has lost 70% power at take off. Meaning, I currently have a very high risk of getting T-boned at intersections because the vehicle doesn't take off. I currently have a claim open with Chrysler but their case manager claims that parts to fix the issue is currently not available. This emission update was done back in June 2019. B- vehicle started to overheat and create very high coolant smell inside the cabin. This happened when the vehicle was in motion driven at approximately 45mph, if the vehicle sits idling you can't tell the problem, only when driven. I had vehicle towed to dealership and admitted on 10/31/2019. After 63 days at the dealer and so much back and forth with Chrysler case managers and supervisors "this people is extremely useless and should not be assigned to handle cases sensitive like this one!" on 01/03/2020 "63 days after check in date" the truck was release from the dealer with absolutely no repairs made. The vehicle that is currently overheating with very high risk of getting caught on fire has been released to me so I can take my kids to schools and and my life and other at danger. This is terrifying! makes me think that Chrysler wants to deal with much more costly issues when the worst happens!
After complying with the V08 (aem) software update due to the Ram ecodiesel emissions update my driving experience/performance has changed dramatically. During acceleration their has been anywhere from 3-6 delay seconds before adequate power and speed can be felt. This is at a full stop such as a stop sin or red traffic light. During highway traffic (passing) or merging into a lane is were is most noticeable. This failure occurs even when engine is properly at operating temperature and is worse right after start up. Since multiple people use their trucks for towing purposes, this greatly increases the effect and even further decreases the performance that is relied upon. The aem software update specifically states "the aem is not expected to change any of your key vehicle attributes, such as average fuel economy, reliability, durability, vehicle performance, drivability, engine noise or vibration, or other driving characteristics." This directly contradicts the class action lawsuit remedy requirements. Due to the failed instant acceleration as well as taking up to 3500 RPM before forward movement can be established in some instances has led me to formally create and record a safety concern that requires immediate attention. Failure to do so puts owners of 2014-2016 Ram 1500's that are affected by the aem update at risk, not only to ourselves but to the other drivers around us. Before this update was conducted there were no engine/transmission/propulsion related issues whatsoever. Lastly as another effect but less important is the obvious decrease in and loss in mpg. Please hold fca accountable and have them address this issue before lives are fatally affected.
The contact owns a 2016 Ram 1500. While the vehicle was parked in the driveway, it rolled out of park with the gear in the park position. The contact tested the vehicle several times to see if the gear was in park and the vehicle rolled with the gear in the park position. The vehicle was not diagnosed or repaired. The dealer was not notified. The manufacturer was contacted. The VIN was not available. The failure mileage was 32,000.
Did the new ecodiesel update and now truck lags during acceleration. Takes a second or 2 to take off. Also with the egr cooler recall I'm losing coolant can possibly cause a fire. Fca told me when I called to carry a jug of coolant with me to refill as needed. I would think I would have to do this on a 3 year old truck.
P026ab error code for 3 way coolant bypass valve causing check engine light to be on all the time. Mechanic says won't cause harm to vehicle, but might effect ability to defrost properly. Research suggests this is a common problem in this year range and has been a safety recall in previous years for models older than this.
The contact owns a 2016 Ram 1500. While driving at an unknown speed, the vehicle shook and stopped without warning. The manufacturer called and stated that there was an unknown recall that needed to be repaired. The vehicle was taken to northwest Chrysler Dodge Jeep Ram (832-912-2500, located at 19616 northwest fwy, houston, tx 77065) to be repaired, but the contact did not know the specifics. The failure recurred. The manufacturer was made aware of the failure and referred the contact back to the same dealer. The vehicle was not repaired. The failure mileage was approximately 55,000.
This 2016 3.0L eco diesel is a death trap after fca reprogramed the software 2 months ago. 2-4 second hesitation when you press on the gas. The truck just sits there and does not move. In two months I have had 3 close calls pulling into traffic. Extremely scary when you hit the gas and nothing happens and a car is coming down the highway at you at 55 mph and you're seconds from getting T-boned. It's just a matter of time before people start dying in this death trap. The diesel had many problems before they reprogramed it. Since new the truck has gone into limp mode 4 times where the engine lights come on and the motor shuts down to about 10 mpg. Last time I almost got killed on the freeway when this happened. You're stuck on the highway going 5-10 mph trying to get off the highway when cars are flying past you at 70 mph. These 3.0L Dodge eco diesels are very, very, very dangerous to drive. After the reprograming from fca they have a very dangerous turbo lag time. Fca has done nothing to address the problem. The reprograming of the software made them worse and more dangerous. Because of the way they designed this eco diesel, it is prone to catch fire. On my truck I had a fire under the hood and a hole melted through the intake manifold. Luckily, the truck did not burst into flames but it was in the dealership for almost 3 weeks being repaired. This truck is very dangerous and the truck needs to be recalled and if fca can't fix them, they need to buy them back and get these death traps off the road. Sorry, I can't describe just a single specific instance, it's dangerous every time you get behind the wheel. I would like to meet with the president of fca and have him take my truck for a drive with his family in it and then give his opinion as to the quality of this engine. I do not allow my wife to drive this truck as it's a death trap.
I own a 2016 Dodge Ram eco diesel that was forced to have the epa update completed as part of the class action settlement. Since the update was completed I have been having issues with inconsistent power and acceleration. The problem is intermittent and has almost resulted in collisions on several occasions. This issue is especially dangerous when making left hand turns across traffic and the truck decides to delay 2-3 seconds in the acceleration process. I have contacted the dealer as well as the manufacturer and have been met with stone walking bug both of them. I have complained several times but they refuse to even take the truck in for diagnostics sitting the lack of engine trouble codes. The manufacturer angrily refers me to the department that is handling the settlement and states that the epa is making them do this and there is nothing they can do. When I try reaching out to the department handling the recall/settlement it is met with unreachable agents and an endless loop on a phone system. At this point I fearful to drive the truck and especially Transport my child in it. I am at a wits end and am asking for involvement from your organization. My name is [xxx] and can be reached at [xxx] for any additional information. Thank you information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Walpole, MA, USA