This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The first sign of a problem was when my touch screen radio would randomly shut off and then turn back on again. As it would get hotter it would happen more often. Then the turn signals would have trouble flickering. The check engine light would show up and I've tried getting that figured out. When I was driving it would tell me "service transmission continue in D. Do not shift or turn engine off until you reach a desired location. You may not be able to shift again until serviced" with a blinking exclamation point. It would occasionally also say "service shifter" and sometimes when I would start it, it shuts off immediately.?The worse part of all is when I was driving it doesn't automatically shift gears so I have to pull over and shut the truck off to be able to shift at the speel limit speed. This was all happening repeatedly 6 months ago before I dropped it off at the 2nd dodge dealership. The first one gave up on finding the problem. 1 year later and it's only gotten worse, aside from all the money spent.
I took the vehicle to the local dealer and they diagnosed a Delaminated Tone Wheel, the same exact issue as described in Safety Recall W68 / NHTSA 20V-475. The claim that my vehicle is not included in the recall. There seems to be no question that the issue of Tone Wheel Delamination is broader in scope that described in W68 and I am petitioning an expansion of that recall to include all vehicles that potentially have this issue.
When traveling at speed, the vehicle shudders or bucks as if the engine cuts out briefly, then resumes normally for a few seconds, then does it again. It creates a hazard on the highway as I attempt to move to the side of the road or travel slowly to avoid damaging the vehicle further. I took the vehicle to the local dealer and they diagnosed a Delaminated Tone Wheel, the same exact issue as described in Safety Recall W68 / NHTSA 20V-475. The claim that my vehicle is not included in the recall, because it was manufactured 6/07/2016, which is just outside the date window of included vehicles. There seems to be no question that the issue of Tone Wheel Delamination is broader in scope that described in W68 and I am petitioning an expansion of that recall to include all vehicles that potentially have this issue. Both the dealer and FCA refuse to cover the cost of the repairs at this time.
- Hempstead, TX, USA
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Was pulling in to a parking lot when the vehicle made a warning sound and then displayed "Check Engine" and "Service Shifter" messages on dash. The truck then would not shift in to any other gear but drive. it displayed that it was in park but stayed in gear and almost caused me to drive in to a pedestrian. The shift lights on the dash for the gears (P, N, R, D) all flashed randomly as if there was an electrical issue. Eventually I was able to set the brake, turn off the truck, restart it, and it finally changed gears. I took the vehicle to the dealer the next business day and they told me looking at the codes, that the shift module needs to be replaced. From what I have read online in forums this is an EXTREMELY common safety issue affecting the shifting/drivability of the vehicle. Per dealer, this is not related to the recall affecting the shifter on the vehicle. I contacted Ram care and they advised there was nothing they could do for me either. Total repair is going to be over $1,000 and I have no idea if this is even the issue or when it will happen again.
I was driving 50 mph down the road, when I started to accelerate (pass) around another vehicle when it just died. Got the check engine light along with oil pressure low warning. Coasted to a stop a ways down the road trying to get off on the side of the road. My 2016 Ram 1500 would not start after that. I put my Bosch code reader on the truck and it flashed P0366 which called out for the Crank Shaft sensor. Had truck towed to local dealer. This looks like it falls under the same recall as W58. In the process of getting the dealership to take responsibility of the situation and file a claim with their corporate office, because my particular VIN doesn't match their records of having this issue.
The contact owns a 2016 Ram 1500. The contact stated that after starting the vehicle and shifting to DRIVE, the vehicle independently accelerated. The contact stated that the brake pedal was depressed but failed to respond. The contact shifted the vehicle to PARK to stop the vehicle. There were no warning lights illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer was notified of the failure and advised the contact to take the vehicle to their location for diagnosis. The approximate failure mileage was 95,000.
On August 28, 2021, I was driving towards Huntsville, TX, on Hwy 30, a rural divided highway with two lanes in each direction. The speed limit is 70. The truck was empty except for me, and a few tools. I had the cruise control set at 60 mph and was going up a slight hill when then truck suddenly and violently popped out of gear. At first, I thought someone had hit me from behind. Fortunately, there was nobody close to me and I coasted to the side of the road and stopped. After a few minutes trying to calm down and read the truck manual--I never turned the engine off-- I followed the instructions to shift back to P (Park) and then select a gear. I did this and the bell ringing and flashing lights stopped. So I shifted to drive and took off again. This time I did not use the cruise control--just slowly got back up to speed. Then BOOM! Once again, around 60mph about 4 miles down the road, the truck popped out of gear a second time violently and suddenly with no warning. Once again, I coasted to a stop and just sat there halfway freaked out. Finally, I turned the emergency blinkers on and crept into Huntsville at 30 mph. The next day, Sunday, August 29, I started the truck to see what would happen, and the Check Engine light was no longer lit up. I phoned the Wischnewsky Dodge dealership in Huntsville, TX, and the Service Manager Chris Lovelady said I could bring the truck in and he would read the codes at no charge. On Friday, September 3, I met Service Manager Chris Lovelady at 11am and he downloaded the codes. I took a picture of the three codes (file uploaded below). He said the significant code of the three was P0984 Shift Solenoid 5 Control Circuit Range/Performance. He stated that since the codes were 'Stored' and not 'Active', he could not work on the truck--he said I had to drive it some more. If this incident had happened on the crowded freeway in Houston where I live, there most certainly would have been a wreck.
The contact owns a 2016 Ram 1500. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 17V821000 (Power Train) performed however, the repair did not correct the failure. The contact stated that while the vehicle was parked and unoccupied, the vehicle rolled away and crashed into a tree. The vehicle was not taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 102,000.
The contact owns a 2016 Ram 1500. The contact stated while the vehicle was parked in the driveway, the vehicle changed gear independently and started reversing towards the road. The contact stated he jumped into the vehicle and shifted the gear to drive and then turned off the vehicle. The contact stated that the drive indicator warning light blinked. The vehicle was taken to the dealer to be diagnosed; however, the dealer informed the contact that the OBD reader did not retrieve a fault code. The manufacturer was made aware of the failure but provided no assistance. The vehicle was not repaired. The approximate failure mileage was 16,400.
We have been trying to get 2 recalls repaired to our vehicle for over a year now. I called this week and the dealership informed me they were a year out for scheduling and were only doing 1 recall repair per week. My truck is running poorly (no acceleration, engine is struggling. Runs ok while stationary but struggles to operate when moving be it city or highway.) and with only one dealership available I am at a loss. What are we supposed to do?
After diesel emission modification transmission shifts very rough and jumps vehicle when cold. It sends wheels into spinout when entering roads which can be dangerous. Fuel economy also fell from average of 23-24mpg to below 21mpg. I have taken it to the shop 3 times already. The shop will "reset" the computer, but the issue comes back within a few days. Need a permanent fix.
I purchased my used 2016 Ram 1500 big horn a of month ago in the end of January 2021. It had just over 70,000 miles. When I test-drove the vehicle, it ran smoothly. At least I didn't notice anything odd about the way it drove. The carfax report said it had four recalls, one of which was a flash/reprogram of the computer module. It wasn't long before I noticed, like other Ram 1500 owners, that it seemed to lurch forward when coming to a stop. I also noticed that sometimes when I let off the brake, it will immediately lurch forward before my foot even gets to the accelerator. At one intersection where I was stopped at a red light, I believed that the car behind me had rear-ended me. When I stopped to look at the damage, there was none. I had not even been rear-ended. Another problem I have, is that the engine sounds and feels like it is struggling when I am cruising at about 1,200-1,500 RPM's, as if it is in too high a gear. When I hit the accelerator to pass or speed up, it hesitates, downshifts and eventually roars to life. They kept the vehicle overnight. They drove it around. They told me to come and pick it up on the following day. When I got there, the service associate told me that they had "reset the adaptations and updated the transmission software." The 'adaptations' is apparently something that the computer does to adapt to the driver's driving habits. They said that the vehicle was 'used' to the driving habits of the previous owner, which is ridiculous. I spoke with the transmission technician, who also owns a Ram with the 5.7L hemi. He told me that his does the same thing, and that "they all do it." He said to check back in a few months to see if Dodge has discovered a fix for it. Now I am stuck with a $25,000, that has a problem that is putting all kinds of stress on critical parts and I have no recourse.
I was driving on I 90 in Indiana. It was raining and the road was straight. The service ABS light came on. A short time later, I heard a noise and slowed down to 50. Then the front right tire exploded. The tire was relatively new (past July]) with lots of tread. I pulled on to the shoulder and got out to see the brake glowing red hot and smoking. I believe the noise I heard before the explosion was the cv joint disintegrating. Traffic was flying past at 70 to 80 mph. I was in 2 wheel drive. The truck is a 4X4.
On October 24, 2019 NHTSA issued campaign no.19V757000, to address the Ram 1500 ecodiesel egr cooler may crack and cause fire. I own one of the recalled vehicles and thought prompt action would be taken by the manufacturer. I was initially told there was a delay manufacturing and shipping the parts. I had my name added to a list at my local dealership last year. Upon receiving an "urgent safety recall" notice from fca this week, I called the local dealership and was told it could be up to a year (Oct - Nov 2021 timeframe) before parts would be available to fix my vehicle. Based on online reports, some owners are having their vehicles fixed quickly, while other owners, like myself, are being forced to wait a up to two years to have this serious safety issue addressed. Allowing a potential fire hazard to be driven on public roads is not something I would expect the NHTSA to condone. This recall, and other safety related issues (I.e., crank position sensor failure) would suggest that the NHTSA must consider taking more immediate and stronger actions against fca to either correct, in a more timely manner, or buy back these vehicles and remove them from our public roads.
The contact owns a 2016 Ram 1500. The contact stated that while slowing down to stop and pressing the brake pedal, the vehicle suddenly surged forward. The failure occurred on multiple occasions. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 61,000.
I was driving at highway speed and lost all power, noticed some steam/smoke coming from under the hood, opened the hood and saw flames. I did not have an extinguisher so I called 911. Vehicle is a total loss. It was part of the egr cooler recall for the Ram ecodiesel, part was on order but had not been replaced yet. I had been adding coolant to the truck every few weeks, told the dealership this but their response was to not let the coolant level get too low. * (recall related incident)
Towing small utility trailer with 1,150 lbs load at interstate speeds. Without warning left (driver) rear axle seal failed. Gear oil coated brakes and began smoking. Upon diagnostic, determined left rear axle bearing catastrophic failure. Required left axle shaft replacement, left rear axle seal, left rear axle bearing.
The contact called on behalf of quest builder's group who owns a 2016 Ram 1500. The contact stated that while driving at 65 mph, the vehicle independently shifted into neutral without warning. The contact pulled the vehicle over and restarted the vehicle. After experiencing another similar failure, the contact discovered that the vehicle was included in NHTSA campaign number: 20V036000 (power train). The contact took the vehicle to pamby motors Chrysler Jeep Dodge Ram (665 danbury rd, ridgefield, ct 06877) to have the vehicle serviced. The contact stated that upon his co-worker picking up the vehicle from the dealer, his co-worker experienced the same transmission shift failure while traveling on the highway at an unknown speed without warning. His co-worker was able to pull the vehicle off to the side of the road and restarted the vehicle. The contact called the dealer back and he was informed that he would have to bring the vehicle back to have a diagnostic test performed. The manufacturer was not notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 90,000.
A D V E R T I S E M E N T S
- Tremonton, UT, USA