This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ram 1500. While driving 70 mph, the vehicle went into idle mode and stalled. The lighting bolt warning indicator illuminated. The vehicle was towed to stephens auto center (104 stephens St, danville, wv 25053) where it was diagnosed that an unknown sensor needed to be reset. The vehicle was repaired, but the failure recurred. The manufacturer was notified of the failure and did not assist. The VIN was unknown. The failure mileage was 26,000.
I own a 2015 Dodge ecodiesel and it has now actually shut down while driving twice, both times placing us in great danger. The first time my husband was driving on the highway. We took it to the dealership and they had to call in their "head engineers" to figure out the problem. After several days, they finally identified that the truck needed many (I think they quoted around 20) software updates. However, we never got notice that the truck needed these updates and/or that if it didn't get these updates that it could just stop working at any time. The second time that this happened, I was driving the truck later at night (away from home) with 2 small children in the car and the truck shut down before I was able to find somewhere to pull over on a county road with no shoulder. We recently had a family killed in collin county due to a vehicle slowing and a driver behind colliding into the vehicle at a high rate of speed, so you can see how this has me even more terrified that we have a vehicle that does this without our control. I am appalled that Dodge is able to put a vehicle on the road that can just shut down for no good reason putting people in grave danger. The check engine light is now on in the truck despite it seemingly working okay, for now. We took it to the dealership again and they are now saying that because we are slightly over miles that the warranty may not cover the fix to whatever is all of the sudden wrong with a 2 year old vehicle. Again, how is Dodge allowed to use this software that requires updates (even though they do not notify drivers) that is actually shutting down vehicles" what is the software actually doing"I feel that Dodge should provide a guarantee that this truck will never do this again, but I don't know how that is even possible. I would like answers from Dodge asap.
While driving the truck there was a thump sound which cause the truck to stall causing truck to slow down instantlay. However it does this for a few seconds then it will accelerate and continue on drliving. This has happened several times even after taking it to the dealership. They said they can't find anything wrong but it has no certain speed that it will do it. It just happens randomly with no specific speed when it happens. It happened on the interstate and on a regular highway road there was a difference in speed each time.
Has stalled while driving 2 times in the last week. The first time the radio and dash cluster stopped working then the truck engine shut off doing 80 down the highway. The second time it was just the engine that shut off doing 60 mph on a 2 lane road
Eco diesel engine has been serviced three times for "electronic throttle control" failure. Once idiot light comes on truck loses all power. Currently in dealership to be serviced and I'm being told that Chrysler is unaware of a current fix. The first time in was told that a hose had to be replaced. Second time that it was a programming update, now they don't know.
- Venetia, PA, USA
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April 14, 2017 my husband was heading East on I-20 in the tyler, Texas area located in smith county Texas.approaching his turn off at hwy 14. When exiting on the ramp he noticed smoke coming from the back of the truck. He looked and the service engine light was on and he began losing power. He was able to pull to a large parking area away from others. He got out of the vehicle and approached the hood when he noticed flames coming from the engine. He backed away from the vehicle at that time and called 911. Our vehicle is not a total loss. Last fall we had to replace the entire fuel system $6500 when the vehicle had less than 20,000 miles on it. Now at little over 30,000 miles it's a total loss. I have contacted chrsyler and they are suppose to send inspectors to see if they can determine the cause. Insurance inspectors are also coming this week too. I've read a lot of negatives for this truck and saw there was a recall for 4X2's for wiring issues that could short and cause a fire. Our truck was a lone star 4X4 and not under this recall. I think these vehicles need to be looked at harder!! too many issues from too many owners.
"takata recall" Ram 1500 ; 2015 year. I think have a manufacture diffect. After 6 month of driving Ram 1500, light is on " check engine" track still have manufacture warranty, I' be been three times at service they didn't fixed it.my friend have same problem with Ram 3500 ;2015year. Is there any body have same problem?
While pulling into traffic the truck suddenly stopped without any warning, I lost my power steering, power brakes as well as the ability to have power to the engine. I tried to start the diesel engine, but the starter just tried starting it for approx. 20 seconds, I did not have the ability to turn starter off since it is a push button start and it finally timed out. I waited approx 5 min. And was able to get it restarted, the check engine light came on and I drove it to the dealer. The mileage was approx. 36,100 miles. I had to keep my fingers crossed hoping it would not die on me as I drove about 5 miles to the dealer. My greatest concern is the safety issue of complete loss of power and what may happen if you were on a hill or going around a sharp turn where the steering and brakes systems would not operate properly. My truck has an ecodiesel engine. The dealer told me the truck ha dmultiple problem codes on the computer analysis. They told me the problem was caused by loose pins in a connector and a loose ground wire. I never had any problem like this and the suddenness of this problem was scary.
At 24300 miles the engine began vibrating very hard and then quit. After checking the oil, it was good, I crept the truck to a convenience store and called aaa. Towed vehicle to nearest Chrysler dealership. They did not have enough certified techs to fix my truck without it being at dealer for 2 months. Service mgr called around and found a dealer who could repair truck. Metal pieces including bearings were found in the oil pan. Chrysler replaced the engine under warranty. No explanation was given and when asked if the problem has been fixed on the new engine received no answer. I do not know what caused the engine failer or whether Ram has fixed this ever occurring again.
Event: On September 7th at approximately 07:16pm my wife and I were driving on hwy 380 at milepost 44 in a remote part of New Mexico between roswell and san antonio. Our speed was approximately 70 mph. We had been traveling for 6 days and approximately 2000 miles between vancouver, wa and the location the engine failed. The engine on my 2015 Ram ecodiesel began making a groaning sound. No warning lights appeared on my dash and within minutes the sound became louder and the engine was having difficulty. Finally, there was a loud "bang" and the engine lost power. Again, no warning lights and no indication of what was happening. Once the car rolled to a stop a "low oil pressure" light finally appeared on the panel. The truck was inoperable and came to a rest impeding traffic.I pulled the oil dipstick and took three readings and the oil reservoir was full. We pushed the uconnect "assist" button and a tow truck was summoned. We were towed to Sierra blanca Ram dealership in ruidoso, New Mexico. After the dealership inspected the engine they discovered the number 5 cylinder had exploded and cracked the engine block in the process. The mechanic told us the engine would need to be replaced. The dealership called Chrysler warranty and as of 09.17.16 we still have no answer from Chrysler on whether they will approve a new engine. The mechanic has told me several times over the past week that Chrysler will not approve replacement of a new engine until several more "pictures and documentation" can be submitted. This, despite the dealership recommendation that we need a full engine replacement immediately and there is no other option than a full engine replacement.
Vehicle check engine light came on, took to dealer who noticed black sludge in coolant. I was told it wouldn't be under warranty and someone had sabotaged truck. I told them it looked like oil in coolant and that's exactly what it was. Faulty oil cooler led to oil in every part that engine coolant encompasses. This leads to the truck overheating very quickly at times. Possibility of coolant in the engine black as well, they cannot prove otherwise which could lead to cracked engine blocks. My truck has been in the shop for approx 75 days and they have replaced numerous parts with no remedy to the check engine light continuing to come on. Vehicle was in motion when light originally came on. It's now been to two different dealers and I have researched and discovered hundreds of other cases. This is a faulty oil cooler in 2014-2017 models of the Dodge eco diesel 1500 pickup. Fca put me off for weeks saying they would call me and never would, the dealership refused to give me paperwork detailing the process and fca could not reach the dealership for weeks. This truck has an issue that Chrysler needs to address.
The contact owns a 2015 Ram 1500. While driving 75 mph, the vehicle lost acceleration and the messages "no oil pressure", "the last oil change was done at 40,000 miles" appeared. The vehicle was coasted over to the shoulder and was unable to restart. The vehicle was towed to the dealer where it was diagnosed that metallic chips were found in the oil. The vehicle required a new engine. The vehicle was repaired. The manufacturer was notified. The approximate failure mileage was 32,400.
While towing our camper the engine started on fire and totally burned along with our camper. It was a total destruction. We were not hurt. Fiat Chrysler automobiles is claiming no responsibility.
On 8/11/2016truck stalled/shut off while driving on a highway; was able to restart in attempts to make it home. The truck continued to act up and low coolant light appeared approximately 5 miles down the highway. Truck was towed from highway location to local Ford/Chrysler dealership who looked over and stated was a gallon low on coolant and to "watch." Upon research online and others having issue checked the egr which was saturated, return back to dealership on 08/18/2016 for repair with engine warranty but informed this would not be covered as it was a basic component. Called Dodge who stated same information non-coverage of engine warranty, as is a bolt on item (although it related to engine, in fact one employee was shocked it was not covered under engine). Further discussion they'd pay half minus tax and testing, leaving a $840.72 shop bill on a 2015 truck, which we paid and truck returned on 08/26/2016.
The contact owns a 2015 Ram 1500. While driving at a low speed, the low oil pressure indicator warning indicator illuminated. The contact stopped and checked the oil level and the dipstick showed the correct oil level. The contact restarted the vehicle and a "no oil pressure" warning indicator illuminated. The vehicle was towed to the dealer where it was diagnosed that the oil pump failed, which damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 13,000. The VIN was not available.
The contact owns a 2015 Ram 1500. While driving 75 mph, the engine stalled without warning and all the lights on the instrument panel illuminated. The vehicle was towed to the local dealer where it was diagnosed that the engine ECU sensor and transmission pcu sensor failed. In addition, the vehicle experienced numerous electrical failures with the headlights and the instrument panel electrical sensor system. The front frame also separated due to defective bolts. The manufacturer was notified. The vehicle was not repaired. The failure mileage was 6,240.
The contact owns a 2015 Ram 1500. The contact stated that while driving at 65 mph, the service engine warning light illuminated. The contact also stated that the warning message 'speed limited within 96 miles' illuminated. The contact was told to drive the vehicle to a dealer because once the vehicle was shut down, it would not be able to be restarted. The contact drove the vehicle to a dealer and the dealer refused to diagnose it. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 8,778.
Follow-up to complaint numbers: 10809870 & 10818694, 2015 Ram 1500 laramie limited 4X4 component part or system that caused the safety risk - unknown I took delivery of my truck from the service center on 01/20/2016. The body control module was replaced. On 02/14/2016, my wife and I were headed out for valentines dinner and I started my truck in the garage. The truck suddenly went dead electronically and engine-wise again, in the garage. Again, the truck could not be restarted and again nothing worked. Thankfully, we never got a chance to drive out of the garage and there was no safety concern. My truck will be towed back to the dealership again tomorrow.
Follow-up to complaint number: 10809870 2015 Ram 1500 laramie limited 4X4 component part or system that caused the safety risk - unknown I took delivery of my truck from the service center on 12/18/2015. The ignition switch and the receiver hub were replaced. On 12/26/2015, my wife and I were on date-night headed to a local bowling alley when my truck went dead electronically and engine-wise again. Again, the truck could not be restarted and again nothing worked. Thankfully, we were just driving in the parking lot near the bowling alley and there was no safety concerns. My truck is now at the dealership again.
A D V E R T I S E M E N T S
- Wv, WV, USA