This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
"takata recall" Ram 1500 ; 2015 year. I think have a manufacture diffect. After 6 month of driving Ram 1500, light is on " check engine" track still have manufacture warranty, I' be been three times at service they didn't fixed it.my friend have same problem with Ram 3500 ;2015year. Is there any body have same problem?
While pulling into traffic the truck suddenly stopped without any warning, I lost my power steering, power brakes as well as the ability to have power to the engine. I tried to start the diesel engine, but the starter just tried starting it for approx. 20 seconds, I did not have the ability to turn starter off since it is a push button start and it finally timed out. I waited approx 5 min. And was able to get it restarted, the check engine light came on and I drove it to the dealer. The mileage was approx. 36,100 miles. I had to keep my fingers crossed hoping it would not die on me as I drove about 5 miles to the dealer. My greatest concern is the safety issue of complete loss of power and what may happen if you were on a hill or going around a sharp turn where the steering and brakes systems would not operate properly. My truck has an ecodiesel engine. The dealer told me the truck ha dmultiple problem codes on the computer analysis. They told me the problem was caused by loose pins in a connector and a loose ground wire. I never had any problem like this and the suddenness of this problem was scary.
At 24300 miles the engine began vibrating very hard and then quit. After checking the oil, it was good, I crept the truck to a convenience store and called aaa. Towed vehicle to nearest Chrysler dealership. They did not have enough certified techs to fix my truck without it being at dealer for 2 months. Service mgr called around and found a dealer who could repair truck. Metal pieces including bearings were found in the oil pan. Chrysler replaced the engine under warranty. No explanation was given and when asked if the problem has been fixed on the new engine received no answer. I do not know what caused the engine failer or whether Ram has fixed this ever occurring again.
Event: On September 7th at approximately 07:16pm my wife and I were driving on hwy 380 at milepost 44 in a remote part of New Mexico between roswell and san antonio. Our speed was approximately 70 mph. We had been traveling for 6 days and approximately 2000 miles between vancouver, wa and the location the engine failed. The engine on my 2015 Ram ecodiesel began making a groaning sound. No warning lights appeared on my dash and within minutes the sound became louder and the engine was having difficulty. Finally, there was a loud "bang" and the engine lost power. Again, no warning lights and no indication of what was happening. Once the car rolled to a stop a "low oil pressure" light finally appeared on the panel. The truck was inoperable and came to a rest impeding traffic.I pulled the oil dipstick and took three readings and the oil reservoir was full. We pushed the uconnect "assist" button and a tow truck was summoned. We were towed to Sierra blanca Ram dealership in ruidoso, New Mexico. After the dealership inspected the engine they discovered the number 5 cylinder had exploded and cracked the engine block in the process. The mechanic told us the engine would need to be replaced. The dealership called Chrysler warranty and as of 09.17.16 we still have no answer from Chrysler on whether they will approve a new engine. The mechanic has told me several times over the past week that Chrysler will not approve replacement of a new engine until several more "pictures and documentation" can be submitted. This, despite the dealership recommendation that we need a full engine replacement immediately and there is no other option than a full engine replacement.
- Vancouver, WA, USA
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Vehicle check engine light came on, took to dealer who noticed black sludge in coolant. I was told it wouldn't be under warranty and someone had sabotaged truck. I told them it looked like oil in coolant and that's exactly what it was. Faulty oil cooler led to oil in every part that engine coolant encompasses. This leads to the truck overheating very quickly at times. Possibility of coolant in the engine black as well, they cannot prove otherwise which could lead to cracked engine blocks. My truck has been in the shop for approx 75 days and they have replaced numerous parts with no remedy to the check engine light continuing to come on. Vehicle was in motion when light originally came on. It's now been to two different dealers and I have researched and discovered hundreds of other cases. This is a faulty oil cooler in 2014-2017 models of the Dodge eco diesel 1500 pickup. Fca put me off for weeks saying they would call me and never would, the dealership refused to give me paperwork detailing the process and fca could not reach the dealership for weeks. This truck has an issue that Chrysler needs to address.
The contact owns a 2015 Ram 1500. While driving 75 mph, the vehicle lost acceleration and the messages "no oil pressure", "the last oil change was done at 40,000 miles" appeared. The vehicle was coasted over to the shoulder and was unable to restart. The vehicle was towed to the dealer where it was diagnosed that metallic chips were found in the oil. The vehicle required a new engine. The vehicle was repaired. The manufacturer was notified. The approximate failure mileage was 32,400.
While towing our camper the engine started on fire and totally burned along with our camper. It was a total destruction. We were not hurt. Fiat Chrysler automobiles is claiming no responsibility.
On 8/11/2016truck stalled/shut off while driving on a highway; was able to restart in attempts to make it home. The truck continued to act up and low coolant light appeared approximately 5 miles down the highway. Truck was towed from highway location to local Ford/Chrysler dealership who looked over and stated was a gallon low on coolant and to "watch." Upon research online and others having issue checked the egr which was saturated, return back to dealership on 08/18/2016 for repair with engine warranty but informed this would not be covered as it was a basic component. Called Dodge who stated same information non-coverage of engine warranty, as is a bolt on item (although it related to engine, in fact one employee was shocked it was not covered under engine). Further discussion they'd pay half minus tax and testing, leaving a $840.72 shop bill on a 2015 truck, which we paid and truck returned on 08/26/2016.
The contact owns a 2015 Ram 1500. While driving at a low speed, the low oil pressure indicator warning indicator illuminated. The contact stopped and checked the oil level and the dipstick showed the correct oil level. The contact restarted the vehicle and a "no oil pressure" warning indicator illuminated. The vehicle was towed to the dealer where it was diagnosed that the oil pump failed, which damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 13,000. The VIN was not available.
The contact owns a 2015 Ram 1500. While driving 75 mph, the engine stalled without warning and all the lights on the instrument panel illuminated. The vehicle was towed to the local dealer where it was diagnosed that the engine ECU sensor and transmission pcu sensor failed. In addition, the vehicle experienced numerous electrical failures with the headlights and the instrument panel electrical sensor system. The front frame also separated due to defective bolts. The manufacturer was notified. The vehicle was not repaired. The failure mileage was 6,240.
The contact owns a 2015 Ram 1500. The contact stated that while driving at 65 mph, the service engine warning light illuminated. The contact also stated that the warning message 'speed limited within 96 miles' illuminated. The contact was told to drive the vehicle to a dealer because once the vehicle was shut down, it would not be able to be restarted. The contact drove the vehicle to a dealer and the dealer refused to diagnose it. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 8,778.
Follow-up to complaint numbers: 10809870 & 10818694, 2015 Ram 1500 laramie limited 4X4 component part or system that caused the safety risk - unknown I took delivery of my truck from the service center on 01/20/2016. The body control module was replaced. On 02/14/2016, my wife and I were headed out for valentines dinner and I started my truck in the garage. The truck suddenly went dead electronically and engine-wise again, in the garage. Again, the truck could not be restarted and again nothing worked. Thankfully, we never got a chance to drive out of the garage and there was no safety concern. My truck will be towed back to the dealership again tomorrow.
Follow-up to complaint number: 10809870 2015 Ram 1500 laramie limited 4X4 component part or system that caused the safety risk - unknown I took delivery of my truck from the service center on 12/18/2015. The ignition switch and the receiver hub were replaced. On 12/26/2015, my wife and I were on date-night headed to a local bowling alley when my truck went dead electronically and engine-wise again. Again, the truck could not be restarted and again nothing worked. Thankfully, we were just driving in the parking lot near the bowling alley and there was no safety concerns. My truck is now at the dealership again.
The contact owns a 2015 Ram 1500. The contact stated that the VIN was included in NHTSA campaign number: 15V661000 (power train) but the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. In addition, the contact stated that while driving at 60 mph, the check engine and ABS warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 1,500. VIN tool confirms parts not available.
The contact owns a 2015 Ram 1500. While driving 40 mph, the accelerator pedal was depressed, but the vehicle failed to accelerate. The check engine warning light illuminated. The failure recurred on numerous occasions. The vehicle was taken to a dealer on multiple occasions where it was diagnosed that the engine needed to be cleaned and the computer needed to be reset. The vehicle was repaired, but the failure recurred. The manufacturer was not notified of the failures. The failure mileage was 36,000.
The contact owns a 2015 Ram 1500. The contact stated that while driving at approximately 50 mph, the engine stalled and jerked forward as it came to a stop and the select gear warning light illuminated. The failure recurred several times. The vehicle was taken to a dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 2,500.
2015 Ram 1500 laramie limited 4X4 component part or system that caused the safety risk - unknown my truck was purchased new with 115 miles on the odometer on 10/13/2015 at hebert's Town & Country. On 10/16/2015, with just over 200 miles on the odometer, my wife and I were returning home from date-night. We were traveling at 60 mph down LA3132 when the instrument cluster went black, the engine shutdown, most all electronics, to include the headlights, ceased functioning and the RPM & mph gauges constantly bounced up and down. I was able to coast safely to the shoulder of the road as the traffic was light. I could not restart the vehicle so, it had to be towed back to the dealership. Five days later, I took re-delivery of my truck with an additional 200 miles added to the odometer and a verbal explanation (no paperwork) that the power distribution center had to be replaced. Upon re-delivery with my salesman present, I attempted to start the vehicle and the instrument cluster blacked out and the gauges bounced. My salesman went to get a service tech but, while he was gone, I heard a click in the dash and everything started working again. On 12/11/2015, with just under 60 days ownership and right at 700 miles on the odometer, I was returning home from shopping, traveling down a residential street, when the exact same problems suddenly happened again. This time, I was traveling at 30 mph and approaching an S-curve with no headlights and no street lights. I lost control of the vehicle as the brakes were very hard to apply and I almost had an accident before finally getting it stopped. The vehicle had to be towed back to the dealership again because I could not restart it and the gauges were bouncing. My truck is currently at the dealership. I'm not sure I want to take re-delivery of this particular truck.
Truck has been in shop from 5/20/2015 through 6/19/2014; 3/20/2015 through 3/20/2015; 7/10/2015 through 7/17/2015; and currently in shop 10/13/2015 through current date and time. Engine has been replaced and it is leaking oil from an unknown location. Service has stated to have checked every possibility source location for the, on average 1.5 to 2 quarts oil, low resulting in check engine light and still after engine replacement.
Went to do an oil change and noticed oil in the coolant expansion tank. Took picture and showed dealership. They asked us to have it towed in. This is a larmine eco diesel with 9,600 miles on the engine. Dealership still hasn't figured out what the "did not train" error message was -previously reported along with the steering shacking at highway speeds.
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- Wasilla, AK, USA