This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There was a pop and the left side of the drivers seat dropped down slightly. When I tried to adjust only right side of the seat would move up or down. Looking on the internet this seams to be a big problem for Nissan in these model years. Reference service bulletin BT05-12D ntb085-043D dated December 16, 2009. If the seat was to fall back in would have caused an accident.
The contact owns a 2007 Nissan Murano. The contact stated that while driving 25 mph, the left side bracket on the driver's seat fractured as the brakes were applied, causing the seat to lean forward. The seat would continuously rock back and fourth between acceleration and deceleration. The dealer was notified of the failure and informed the contact that they would not sell just the bracket separately and that he would have to replace the entire seat assembly. The manufacturer was not notified of the issue. The failure mileage was 35,800. Updated 8/31/12 updated 09/11/2012
I was getting into the vehicle when I heard a loud crack and the drivers seat started to wobble. Sure enough like dozens of other "victims" the front bracket connecting the seat to the frame snapped. Thank goodness I was parked when this happened. Luckily. I was able to have the dealership weld the seat frame together, but they admit it probably will not hold for long. Nissan is well aware of this issue and refuses to do anything about it except force their customers to pay $1000 or more to have the seat replaced. They claim it is not a safety issue, so unfortunately I guess it will take someone getting killed and the subsequent lawsuit to get their attention. Poor design on something that should not wear out over the life of the car and worse yet is the manufacturer's attitude toward their customer base for a known and well documented flaw.
Seat lifter failed to raise the seat on left side side while the right side worked. Dealer states this is a common failure for the Murano (along with seat rails breaking). This is a safety issue as a driver needs the seat to be the right height to see out the windows and be able to use the mirrors. This should be covered by a recall on all affected Nissan vehicles.
The contact owns a 2007 Nissan Murano. The contact was driving 55 mph when he heard something crack underneath the drivers seat. The failure caused the seat to wobble and become extremely unstable. The vehicle was not repaired. The dealer and manufacturer were not notified about the failure. The failure mileage was 97,000. The VIN was unavailable.
- Germantown, MD, USA
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The contact owns a 2007 Nissan Murano. The contact was driving 20 mph when the bottom of the driver's seat fractured from the track. The contact had to hold herself up with the steering wheel while carefully maneuvering off the roadway. The vehicle was taken to the dealer for diagnosis where the dealer advised that the link assembly and the motor assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that they were not responsible for the repairs. The failure mileage was 63,000 and the current mileage was 64,453.
The contact owns a 2007 Nissan Murano. The contact stated that while entering the vehicle, he noticed that the driver's seat was not attached to the frame. The seat bracket was also fractured. The vehicle was not taken to the dealer and the manufacturer was not contacted. The failure mileage was 57,000 and the current mileage was 63,000.
The driver's seat frame broke in my 2007 Nissan Murano. Fortunately at the time my seat snapped I had parked my car in the driveway and was getting out; had I been going down the freeway at 65 mph the result could've been much worse. After a thorough look we found a metal support bracket on the back left side of the chair snapped in two resulting in a chair that was unstable and rocked. This problem is well known to Nissan. A look at Murano forums will demonstrate that many people are having the same issue and the cost to replace or repair the seat is considerable.
Driver's side power seat will not move forward or backward anymore. It is stuck at the far back position. Nissan says that the part replacement would cost around $1000 plus labor. This is not a part that is supposed to wear out and too expensive. It is a safety hazard not to be able to move the seat forward, but I can't afford to spend $1300 to fix this issue. From a forum online, it appears that many, many people have had this same problem with the Nissan Murano driver's seat and Nissan is refusing to accept this as a design flaw and fix them.
Tried to adjust the seat and heard a large crack. Seat has never worked well again. Seat is like a weeble wooble. It leans to the right. Nissan has to know about this problem, construction problem with these particular models and years.
There is a local used auto dealer selling this Murano and has sold another one yesterday a 2005 with the same diagonal tilting drivers seat issue that is a safety problem and the cost when a dealer looked at it and said that the lifter link slide assembly was broken was $600 to fix. He also stated there has been a service bulletin open for years on the Murano in general for this issue. The local dealer told me that it was normal and has sold many with this same issue used.
As with all of the other complaints regarding the seats, it appears that my front driver side seat has the same problem. It rocks back and forth and I can see that the bracket has snapped. Nissan needs to be held responsible for this safety issue. There wasn't an accident that caused this and I'm not obese. I'm sure if there was an accident this problem would render the airbags as ineffective. I was driving and going around a turn when I noticed it rocking. I do know if I had to stop abruptly I'd probably end up through the windshield. I don't think consumers should bear the cost of $1500 for a seat only to have it happen again in another 4 years which is how long I've owned the car.
The passenger side seat began to rock side to side. There was not accident or any thing. It was fine on the way to the store but getting back into the seat when leaving the store we noticed the rocking of the seat. After taking it to the shop that night we were informed that the seat frame was broken. The weld had failed. After talking with the mechanic we were informed that this is a fairly common problem. A very expensive problem that can hurt people. If not fixed this could lead to serious injuries in an accident. Why is Nissan not responsible for fixing this common problem that can harm their customers?
Seat motor twisted seat clockwise while moving making the pedals unreachable by wife. Seat cannot be adjusted front and back now and only twists as there is no movement on right side of seat.
Upon entering my Murano and backing out of my driveway there was a loud snap. The seat began to tilt. Drove straight to the dealership. They informed me that the bracket that holds the seat had sheared off and the only fix was to replace the seat to the cost of about $1500. I am very glad I wasn't traveling at a high rate of speed when this occurred. It seems ridiculous that a 4 year old car would have metal underneath a seat breaking unless it was being put under tremendous weight. As an average sized person this seems completely the fault of the manufacturer.
The contact owns a 2007 Nissan Murano. The contact stated that while driving 45 mph, the driver's seat fell backward abnormally. The vehicle was taken to the dealer where they stated to the contact that the seat frame was fractured. The vehicle was not repaired. The failure mileage was 100,000 and the current mileage was unknown.
While stopping at a stop sign - going approximately 5 mph we heard a loud cracking sound from the driver front seat. Upon inspection, we noticed that the rivet that holds the seat on the seat rail completely snapped off. This is faulty workmanship or inferior products in my mind as I've had a Toyota and Ford in the past and never had any issues with the seats.
The driverside seat bracket broke. There are four mounts on the driverside seat that hold the powerseat to the vehicle.the left rear of bracket of the seat bracket essential snapped. The driver weighs no more than 190 pounds. The owner went to three Nissan dealerships and they acknowledged the issue, but Nissan has declined to make the repair. If the vehicle is in accident then there is a high likelihood that the driver will not be held in place as forward momentum will force the driver into the steering wheel or through the windshield.
A D V E R T I S E M E N T S
- Hannibal, MO, USA