This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver seat track assembly broke, front right of track ( weld broke). Seat rocks. Safety issue and Nissan will not cover under our extended warrenty. Dealership claims that they have never seen this before - state is usually breaks in rear of track.
My front driver seat has become loose and rocks up and down. The dealer says the seat bottom frame is broken and needs to be replaced, but will not accept any responsibility for the faulty part.
On the driver's power seat, the seat frame breaks and the seat itself becomes unstable, rocking back and forth several inches. The seat's instablilty is noticable on corners when in motion. This is apparently a fairly common occurance as both the dealership and various car repair shops are familiar. Nissan's answer to this safety issue is to charge owners aproximately $1,000 to install a replacement seat frame.
The contact owns a 2007 Nissan Murano. The contact stated that the driver side seat fractured. The dealer was made aware of the failure and offered to perform the repairs at the owner's expense but the contact declined. The manufacturer was aware of the failure and the vehicle was not repaired. The current mileage was 70,000. The approximate failure mileage was 45,000.
The contact owns a 2007 Nissan Murano. The contact stated that the driver seat would wobble from side to side abnormally. The manufacturer was not made aware of the failure and the vehicle was not repaired. The failure mileage was 65,000 and the current mileage was 67,000.
- Vincennes, IN, USA
Search CarComplaints.com for these popular complaint phrases...
Approx. 2 months ago, I noticed that the drivers seat of my vehicle was wobbling. The vehicle has 65,000 miles on it. Upon inspection, I found that the left, rear portion of the seat was no longer attached to the body of the car. The seat moves when I enter and exit the car and it leans while making turns driving the vehicle. I checked on line for any possible recalls related to this issue, as the seat should not be loose and I see it as a huge safety risk should I be in a collision. The seat is not secured to the body of the vehicle. I found many consumer complaints related to this issue involving not only the 2007 year model, but other year models as well. Many of the individuals stated that they had contacted their Nissan dealership as well as corporate Nissan and were told that this defect is not involved in a recall because it is not a safety issue, yet they will recall an air cleaner tube that has a tendency to come loose. The dealerships will repair the common defect for more than a $1000. I sense that this issue has already come to your attention, after seeing the number of complaints reported. Please help us to get Nissan to the next right thing by backing their product and more importantly, repairing a gross defect that absolutely makes their vehicles affected, unsafe to drive. Thank you for your consideration.
When I initially purchased my 2007 Murano, the driver-side electric seat would rock slightly when leaning forward or back. Recently the frame connecting the front of the seat (just under the cushion) to the floor frame snapped and caused the entire seat to fold backwards. Luckily I had just pulled into my driveway and was able to step on the brake and put it in park before I was in an accident. Upon examination, the frame necessary to secure the seat to the floor was woefully inadequate. I have searched the internet and have found many others complaining of the same issue.
The contact owns a 2007 Nissan Murano. The contact stated that while driving 40 mph the driver's side seat broke. The vehicle was taken to the dealer who diagnosed that the seat assembly needed to be replaced. The manufacturer was made aware of the failure, but did not offered any assistance since the vehicle was no longer under warranty. The vehicle had not been repaired. The failure and current mileage was 48,000. The VIN was unavailable.
The seatbelt release mechanism has become intermittent (sticky) over the past several weeks. This appears to be due to the collapse of the driver's seat frame, which occurred on this vehicle several months ago. The seat belt appears to be anchored to the seat frame on the right side, and to the vehicle body on the left side. The wobbling motion of the driver's seat due to the collapsed frame appears to affect the seat belt tension, which may be affecting the operation of the release mechanism. I am awaiting the safety recall on both of these issues.
I have a 2007 Nissan Murano. The driver side left weld bracket broke on my seat. I am the only driver of this car and I am a female weighing 140 pounds. I don't think that is an excessive amount of weight for a seat to hold. This has created a huge safety hazard for me... and it's going to cost me around $1200 to fix. This doesn't seem right to me... I have seen a lot of complaints about this same issue. Why hasn't Nissan stepped in and issued a recall to make this right before someone gets seriously injured or killed, due to this issue. I'm thinking of getting rid of this car and moving on... I was under the impression that Nissan made a quality vehicle that was built to last and safe, but what kind of vehicle is safe that can't safely hold a 140 pound female into her seat"?" wake up Nissan and do the right thing!!!!
The driver-side seat frame broke on my 2007 Nissan Murano after normal use only. I was lucky that it broke while the car was parked. Since the seat drops suddenly when the frame breaks, this is an obvious safety hazard. Nissan did not offer to repair the seat. They told me the part alone costs $950 and I would have to pay for it before they would even order the part.
I hate to complain and I've never filed a complaint before, but some type of motion has to be enforced with the Nissan Murano line of vehicles. There are so many issues with this vehicle that I have chosen to list the most hazardous and frustrating ones. The first issue was recalled. Months before a recall was finally enforced, I almost got severely hurt at a stoplight when the air exhaust hose slipped off on my 2007 Nissan Murano, which caused it to completely stop in the middle of driving through the stoplight. The second issue will also cause near death experiences/deaths if a recall is not enforced. My driver side seat and 1,000S of others' driver side seats have a collapsed rear bracket which causes the seat to move back in forth. This is extremely dangerous! a rear-end collision could be just as fatal as a head on collision due to the fact that the seat will move forward and throw the driver into the air bag breaking their neck and various other fatal injuries to graphic to list. I foresee a huge lawsuit as Nissan has been alerted of this issue many times and refuses to cover it, even for vehicles still under warranty. Instead, they charge on average $1,200 to fix it. If you would like to simulate the issue, you are more than welcome to use my Murano with a crash test dummy and crash it into a wall. The most nerve wrecking issue is the breaks. No matter what kind of brakes you have installed or who installs them (even the dealer), they still squeak extremely loud. Once again, Nissan knows about this as a common problem, but their response in lamen terms is, 'sorry, that you were stupid enough to pay 38K for a hunk of junk.' I have so many other issues with this vehicle that I lay awake at night and pray that it will get stolen, a major hail storm, or I win the lottery so I can get rid of it as I still owe on it and I'm upside down on trade value. This is my 1st and last Nissan. I'm going back to GM for better quality and customer satisfaction.
2007 Nissan Murano driver's seat frame, rear left weld broke as I got into my car. It made the seat wobble back and forth creating a very serious safety hazard not only in controlling the vehicle, but also if there were a crash. Car was taken to a dealership for appraisal. The quote was for $1400. Nissan Consumer Affairs would not cover it under "good will". I am not a large man and the seat brackets should not break after 4 years on entering and exiting the vehicle.
The contact owns a 2007 Nissan Murano. While driving at approximately 30 mph, the contact heard a crack within the front driver side seat. The front driver side seat began to slide back and forth independently. The vehicle was taken to the dealer for diagnostics where the technician advised that the seat track assembly would need to be replaced. The vehicle was not repaired. The approximate failure mileage was 22,051.
The contact owns a 2007 Nissan Murano. The contact stated that while driving at various speeds, the driver seat suddenly collapsed backward, causing him to lose control of the vehicle. The vehicle was then inspected by the dealer and they advised him that there were two brackets that were fractured and the entire seat would need replacing. The manufacturer was then contacted and they advised the contact that the failure was caused by wear and tear. The vehicle was not repaired. The failure mileage was approximately 22,050.
Broken drivers seat (power leather seat). Left rear seat support/frame appears to be broken. Driver's seat has no support from left rear part of frame - tilted back toward the left rear corner and rocks on the left side. Also appears to be unrestrained (can rock forward)on left rear corner.
Murano front drivers seat frame cracked/broken seen lots of complaints on internet of other people with the same issue and no recall has been submitted to Nissan for this issue to be fixed. Cost runs over a thousand dollars to fix.
The driver's seat started to rock under acceleration and braking on my wife's 2007 (built in 2008) which at times makes the vehicle hard to control. This was initially repaired by busam Nissan under warranty on Aug. 3rd, 2010. The warranty expired in March of 2011. Two (2) months after this the seat began to rock just like before. I took it to busam and the service manager said $1,400 to repair. You can guess my reaction. A Nissan repair by the dealer should be covered for at least a yr. And since this is the 2nd occasion in les than a yr. One would think they might be concerned. I was advised to call Nissan customer service and talked to [xxx] in tn.. she did lvm 3 days later saying to contact her. I called numerous times and lvms for her. 5 days later she called and got my wife. Sorry, Nissan is not responsible. That's it. I have been trying to contact her for 2 weeks now to no avail. There are 20 pages of complaints on edmunds.com alone plus numerous complaints on the Nissan forum and also on this site. The parts used to replace the seat are now combined into an $800 complete part which includes the two (2) parts replaced in August, 2010. The part #'s ' have been changed but I have found a cross reference and they are included in the new assembly. This must of concern to Nissan as this makes it easier for a dealership to diagnosis and repair. This is now getting to be a dangerous situation and I expected busam to stand beside me but they would not. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- New Market, MD, USA