The contact's girlfriend owns a 2009 Mercury Mariner. The contact stated while driving approximately 15-20 MPH and making a turn, the steering wheel became inoperable. There was an abnormal beeping sound detected. The contact stated that while his girlfriend was driving in traffic and making a turn on a curve, the steering wheel was pulling to one side. There was a low beeping sound detected. There were no warning lights illuminated. The contact called the local dealer and was informed that the vehicle was previously repaired under NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred him to the NHTSA Hotline. The approximate failure mileage was 154,204.

- Shelbyville, KY, USA

The contact called on behalf of his wife who owns a 2009 Mercury Mariner. The contact stated that while his was driving approximately 25 MPH, the vehicle lost power steering assist making it difficult to steer the vehicle. The power steering assist warning light was illuminated. The driver pulled over to the side of the roadway safely where her husband arrived with his trailer to tow the vehicle back to the residence. The following day the vehicle was driven to the dealer in manual steering mode. The dealer diagnosed the vehicle and confirmed the failure with the power steering. The dealer related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 136,200.

- Newkirk, OK, USA

The contact owns a 2009 Mercury Mariner. The contact stated that while driving at an undisclosed speed, the steering wheel was difficult to turn before the steering locked up. The contact was able to restart the vehicle and the vehicle operated as designed. The check engine and TPMS warning lights were illuminated. The vehicle was taken to an independent mechanic who referred the contact dealer. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 122,064.

- Raymore, MO, USA

Power steering assist goes in and out. Making it very hard to turn

- Canton, TX, USA

The contact owns a 2009 Mercury Mariner. The contact stated that while driving at various speeds, the steering wheel would vibrate abnormally. The contact stated that at start-up the power steering assist fault message appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle; she called her boyfriend to the scene and he drove the vehicle home. Neither the dealer nor the manufacturer had been notified of the failure. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The failure mileage was approximately 130,000.

- Cleveland, OH, USA

While driving car lost power steering causeing dangerous situation and loss of full control of car. Result was several near accidents while trying to get the car under control to shoulder. Car was diafnosed by dealer to need steering column. "Power Steering Assist Problem" displayed on dash when steering was lost.

- Brookfield, CT, USA

My wife is driving the car and the power steering quits working several times. Off and on. Speed varies.. Very scary!

- West Springfield, PA, USA

The contact owns a 2009 Mercury Mariner. The contact stated that upon starting the vehicle, the power steering assist fault warning message appeared on the instrument panel. She also stated that excessive force was needed to steer the vehicle due to the failure. The contact called a dealer and was informed that her vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 187,000.

- Clinton Township, MI, USA

The contact owns a 2009 Mercury Mariner. The contact stated while driving approximately 20-25 MPH, the power steering failed, and the steering wheel was difficult to maneuver. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and diagnosed with a power steering assist failure. The vehicle was not repaired and remained with the mechanic. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 147,377.

- Salem, MA, USA

The contact owns a 2009 Mercury Marnier. The contact stated that while driving at an unknown speed and making a turn at an intersection, the vehicle lost power steering assist. The contact stated that the instrument cluster was blank. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was repaired in 2014 under NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately 95,000.

- Stephentown, NY, USA

The contact owns a 2009 Mercury Mariner. The contact stated while his mother in-law was driving approximately 35 MPH, the driver was turning into her work parking lot when the vehicle lost power steering assist with the power steering assist fault message displayed. The driver pulled the vehicle into the parking lot and parked the vehicle. After work the driver had the vehicle towed to her residence. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 128,000.

- Brook Park, OH, USA

My wife was driving and the power steering failed. She could hardly steer to safety. Turned car off then steering was fine. The next day it happened again so we dropped it off to our mechanic. Today he called and said the entire steering column would have to be replaced. He informed us that there was a recall in 2016 for this problem with ford and mercury vehicles from 2006- 2011 however our vin was not included. This vehicle has been kept in top shape and only has 70,000 miles. I feel this is definetly a manufacturer defect. We are planning to make these repairs but feel this vehicle should have been included in the recall.

- Buena, NJ, USA

Loss of power steering 90% of driving time

- Brooksville, FL, USA

Why was Ford allowed to close out recall 14S05 " My 2009 Mariner was not included in the recalled VINs - did Ford neglect to include Hybrid Mariners and Escapes that were built at the Kansas City Assembly plant between 2008 and 2011 " I am looking at a $600 repair for a sensor that should never wear out - when nearly 3/4s of a million vehicles were recalled for this defective part.

- Riverside, IL, USA

Power steering works or I have to manhandle the wheel to drive. If I turn car off and jiggle the steering wheel while turning it on sometimes it will come back other times it won-??t.

- Brooksville, FL, USA

Electronic power steering went out 2weeks after purchasing. Dealership said that it could be tork sensor. Had it tebooted 2 times and went back out each time. Recently had it tested again and repair man said that there was an active recall for

- Zanesville, OH, USA

I was making a left turn and list all power steering. Everything else seems to be working fine but I'm unable to drive my vehicle at all now. The dashboard shows the power steering assist fault warning indicator I've been told that the sensor needs to be replaced and that there are recalls for this for the same year vehicle but when I run my VIN number it doesn't provide me with any recalls for my specific vehicle so the manufacturer refuses to pay for any of the repairs. Now I'm left without a vehicle and my vehicle is how I make my money to pay my bills. The cost to repair is outrageous. I'm glad I wasn't driving any faster because it probably would have caused a serious accident. I did call the 800 number for recalls and I was told by the manufacturer that there weren't any recalls for my vehicle.

- Southgate, MI, USA

The wrench light on the dash appeared and the power steering shut off while the car was in motion. The car still operates afterwards, but the wrench light is still on and steering is incredibly difficult especially at low speeds.

- Portland, OR, USA

Everything seems to be running fine except the power steering no longer works. The car was turning too the left going about 5mph when the issue began. The tool light on the dash came on when the issue began.

- Portland, OR, USA

The 2009 Mercury Mariner is sporadically losing power steering. It has happened at least 10 times now, typically at low speeds when making 90 degree turns. Entering the VIN on Ford's site shows no recall associated with the vehicle. However, news articles from 2014 show some Mercury Mariners between 2008 and 2011 in North America were recalled: Https://www.nbcnews.com/business/autos/Ford-recalling-about-1-1-million-escapes-Mercury-Mariners-N117786 - I'm afraid of what is going to happen if I lose power steering like this when driving at higher speeds.

- Monroe, CT, USA