Why was Ford allowed to close out recall 14S05 " My 2009 Mariner was not included in the recalled VINs - did Ford neglect to include Hybrid Mariners and Escapes that were built at the Kansas City Assembly plant between 2008 and 2011 " I am looking at a $600 repair for a sensor that should never wear out - when nearly 3/4s of a million vehicles were recalled for this defective part.

- Riverside, IL, USA

Power steering works or I have to manhandle the wheel to drive. If I turn car off and jiggle the steering wheel while turning it on sometimes it will come back other times it won-??t.

- Brooksville, FL, USA

Electronic power steering went out 2weeks after purchasing. Dealership said that it could be tork sensor. Had it tebooted 2 times and went back out each time. Recently had it tested again and repair man said that there was an active recall for

- Zanesville, OH, USA

I was making a left turn and list all power steering. Everything else seems to be working fine but I'm unable to drive my vehicle at all now. The dashboard shows the power steering assist fault warning indicator I've been told that the sensor needs to be replaced and that there are recalls for this for the same year vehicle but when I run my VIN number it doesn't provide me with any recalls for my specific vehicle so the manufacturer refuses to pay for any of the repairs. Now I'm left without a vehicle and my vehicle is how I make my money to pay my bills. The cost to repair is outrageous. I'm glad I wasn't driving any faster because it probably would have caused a serious accident. I did call the 800 number for recalls and I was told by the manufacturer that there weren't any recalls for my vehicle.

- Southgate, MI, USA

The wrench light on the dash appeared and the power steering shut off while the car was in motion. The car still operates afterwards, but the wrench light is still on and steering is incredibly difficult especially at low speeds.

- Portland, OR, USA

Everything seems to be running fine except the power steering no longer works. The car was turning too the left going about 5mph when the issue began. The tool light on the dash came on when the issue began.

- Portland, OR, USA

The 2009 Mercury Mariner is sporadically losing power steering. It has happened at least 10 times now, typically at low speeds when making 90 degree turns. Entering the VIN on Ford's site shows no recall associated with the vehicle. However, news articles from 2014 show some Mercury Mariners between 2008 and 2011 in North America were recalled: Https://www.nbcnews.com/business/autos/Ford-recalling-about-1-1-million-escapes-Mercury-Mariners-N117786 - I'm afraid of what is going to happen if I lose power steering like this when driving at higher speeds.

- Monroe, CT, USA

The power steering has gone out of my 09 Mercury Mariner.

- Danville, OH, USA

Suddenly the steering was extremely difficult to turn. I was in a stationary position and then tried to turn. Fortunately I was in a parking lot when the problem occurred. If I had been on the highway it could have been a very dangerous situation.

- Eagan, MN, USA

Past 30 days while driving heard warning chime lasting about 2 seconds. No message visible on dashboard. On 12/18 while parking car warning chime and message "power steering assist failure." Steering assist completely failed. Was able to drive car home (about 2 miles) - with difficulty when driving at low speed. Searched the web and found that others experienced the same issue and there is a recall for some cars of my year and model dealing with exactly this problem. I called my dealership and am awaiting a call from their service department (I had the A/C system serviced on Nov 11 that appears unrelated). If this is not covered by the recall - it should be. The steering is so difficult without the assist that higher speed would almost certainly have led to a crash. Right now, the car is not driveable.

- Warrington, PA, USA

While driving a buzzer goes off on the car (usually indicates that I have to look at the dashboard for an explanation, e.g. low tire pressure warning). The power assist for the steering immediately cuts out and I have to steer with significant effort. This is not a big deal if I am going straight, a very big deal when I am turning which accounts for almost every event. This event last 2-3 seconds and the assist recovers. There is no warning messages on the dashboard. It requires both hands to control the car for this short time - however at 30 mph the vehicle travels 50+ feet during this event. This happens every 2-3 months.. the date listed below is the last time this happened, I.e. today while making a left turn traveling at about 10 mph and last 3 seconds - enough time for me to safely complete the turn using both hands.

- Warrington, PA, USA

Power steering assist is unreliable. It would stop working intermittently a few days ago and now it doesnt work except for the first start of the day and I've had it looked at shop here in town it threw a code that a local Ford dealership told me was the steering column needed replacing. I was also informed that this vehicle had a previous recall for the same issue and that my Mariner didn't have the recalled parts replaced but the PCM was reprogrammed. I was told that the replacement would not be covered under the previous recall issued by Ford Motor Co.

- Metropolis, IL, USA

Last year in April I got the car, didn't have it for a week the power steering went out. I got it fixed. Here it is 2020 of August, the power steering assist came on. The steering wheel locked up on me. I don't have the money to keep replacing this same part. I looked into the recalls for the vehicle. I seen a couple, called a number I seen they said the recall expired. So I'm back to square one. I don't know exactly what part I need.

- Columbus, OH, USA

Unexpected sudden loss of power steering while making a right hand turn onto major roadway causing contact with curb.

- Nashua, NH, USA

Vehicle suddenly loses power steering assistance while driving. If the ignition key is cycled the power steering assist may function again. The affected component was determined to be the power steering control module (pscm) within the steering column. A recall was issued for this in 2014, however only the software was updated when the vehicle was brought in for repair. The malfunctioning components were not replaced and the issue has returned.

- Rockford, MI, USA

The contact owns a 2009 Mercury Mariner. The contact stated while driving approximately 35 mph, the vehicle loss power steering assist without warning. The contact drove the vehicle to her residence. The contact took the vehicle to sheehy Ford Lincoln of richmond (10601 midlothian turnpike, richmond, va 23235) where the vehicle was diagnosed with a power steering module failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 164,000.

- Richmond, VA, USA

Recall has been done back 5 years ago and power steering is not working again. This seems to be a heat issue of poor manufacturing. They replace part however, safety issue has not been fix. This problem will continue unless Ford fixes the problem. The problem is a heating and compound electric issue and overtime will continue to fail and cause possible injuries and or damage. Ford only mask the problem with the recall and did not in fact fix it. The heat shield and part location is a poor design and causing a thermal brake down to the electrical components which causes thermal grease to flake away and therefore causes loss of communication to the electrical settings and therefore can't adjust the settings for power control. Please have Ford fix this part before someone serious is injured.

- Brook Park, OH, USA

I began to have slight problems the other day with my steering wheel being some what 'tight' when making a left turn. Usually, the steering wheel sort of 'springs' back when making a turn, it now has to be assisted by myself to get the wheel to turn straight back after making the turn. I have done my research and I am 100% positive that the vehicle I am complaining about is now having the same problems that recall #14V284000 has listed. I have replaced my tie rod ends recently and I have checks for play in my rack and pinion. The steering it's self is not 'loose' or rattling any components so I am brought to believe it is a electrical issue. Please help me.

- Indianapolis, IN, USA

My daughter's car got a power steering error message and the power steering stopped working. The truck is un-driveable. I looked it up online and found: If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the pscm when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05. It turns out that the warranty repair was done in 2014 and Ford feels like the problem was fixed. Obviously what ever they did did not correct the problem. The truck is unusable, the repair is $2000++ and Ford is not willing to help.

- Rumson, NJ, USA

The electric power steering on my 2009 Mercury Mariner hybrid has suddenly stopped working. I can't turn the steering wheel without great effort.

- Norcross, GA, USA