The contact's fiancée owns a 2009 Mercury Mariner. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 14V284000 (Steering); however, a month after the recall repair, the vehicle lost power steering functionality while driving at an undisclosed speed. The dealer was notified of the failure and informed the contact that a fee would be charged for a diagnostic test. The vehicle was not diagnosed. The dealer later informed that the software for the power steering control module (PSCM) was previously updated under the recall; however, the manufacturer informed the contact that there was no record of the recall repair in the vehicle repair history. The manufacturer referred the contact to the NHTSA Hotline for assistance. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

- Toledo, OH, USA

My 2009 Mercury Mariner-??s steering wheel started locking up 3 months ago, making it impossible to drive. I looked up the make and model to see if there was a safety recall on it, and there was, but my VIN wasn-??t included in the recall campaign, even though it fits the criteria exactly. ///////////Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.////

- North Chesterfield, VA, USA

Months back there were times the power steering would go out, it would be for short amount of times and always came back. As of 40+ days ago the power steering has totally gone out and has not once come back. The dash says "power steering assist fault" The other issue is the wrench on the dash. It's normally after driving for quite some time. Even if there has been a break on the car while grocery shopping etc. when it comes on the car goes into limp mode. VERY DANGEROUS as we cannot tell when it'll happen. There has been multiple times the light turns green we take off, get to about 15-20MPH and she just stops. The dash reads to safetly pull over and I believe it says to shut off the car. This has been happening for 5+ months. There is also random over heating when that happens. This is based on how I remember it. Because of the safety issues I have not driven the vehicle. My husband drives it because he can handle no power steering better then me... Not that it's better for anyone to use..

- Holly Hill, FL, USA

The contact owns a 2009 Mercury Mariner. The contact stated while starting the vehicle, the vehicle lost power steering functionality. The contact stated that the steering wheel was locked. The message "Power Steering Assist Fault" was displayed. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 14V284000 (Steering) however, the failure persisted. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 150,000.

- South Bend, IN, USA

The contact owns a 2009 Mercury Mariner. The contact stated while driving around a traffic circle and making a left turn at approximately 20 MPH, the power steering failed to function as intended. The contact stated there was no warning light illuminated. The contact stopped the vehicle and turned off and restarted the vehicle however, the vehicle failed to regain power steering functionality. The contact drove the vehicle to the residence. The vehicle had not been diagnosed by the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately 175,000.

- San Ramon, CA, USA

My SUV was part of a recall due to the electronic power steering failing. My SUV was allegedly repaired by the cheapest of the three available options (computer reset or some such process). I bought my SUV in 2020. The electronic power steering slowly started going out intermittently and then more frequently over time, but is now completely out. The dealer tested my SUV and stated that the entire steering column needs to be replaced. They claim that the problem has nothing to do with the recall, but I don't believe them. My issue is the exact same issue that prompted the recall in the first place. I should not have to pay for a failed recall repair. I think it's possible that the original dealership faked the repair, or simply chose the cheapest (but not proper) option to save themselves time and money. My shoulder is now damaged due to driving without power steering for so long. I need an honest evaluation of my vehicle and an investigation into whether or not the original dealer performed the proper repair. I would assume that the issue wouldn't come back if it had been repaired properly the first time.

- Racine, WI, USA

The contact owns a 2009 Mercury Mariner. The contact stated that while at a complete stop, the steering wheel was jerking independently. There was no warning light illuminated. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed. The contact stated that the power steering warning light was illuminated. The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The failure mileage was approximately 150,000.

- Grottoes, VA, USA

The electronic power steering is not working and have already replaced the torque sensor twice. I need a ECM and steering column to fix it.

- Herington, KS, USA

Purchased used car in what appeared to be very good condition. Within a few months, Power Steering Failure. Very difficult and dangerous to drive without power steering. Need car for work.

- Corydon, IN, USA

About 3 months ago, my power steering started to fail. After researching to find out the problem, we learned that my car does not have a power steering pump, as it is electronic. I learned that my car had a recall from Ford pertaining to the power steering failing. I called Ford and they told me that my car was part of the recall and was "fixed" in 2015. A month ago I took it to a Ford dealership to have them do a diagnostic on my car and they informed me that it was my power steering torque sensor, which I already knew this by researching the issue. The issue now lies in the fact that the part is on back order and there is no available date. I believe that Ford should have replaced the parts needed instead of doing a "bandaid fix" by doing a software update, which they knew would not be the fix to the problem. Ford got away with not fixing something that is very dangerous to those who drive the Mercury Mariners. Mine is an 2009 and it is now dangerous on the highways to drive. I would like to add that while driving my car now with this issue, my battery light comes on, which is also a known issue to Ford.

- Windyville, MO, USA

The PCM shorts out and fails when sparkplug and Coil packs replaced this cause the steering system to fail speedometer to quit and no transmission connection

- Grant, MI, USA

Power steering failed during left hand turn, and I ran car into a yard

- Chillicothe , MO, USA

Driving and my steering totally quit...almost wrecked it was so hard to control. Had not had any previous issues prior to this. I had my vehicle towed to mechanic and code that came up says steering assist has failed and will need to replace whole steering column assembly. There was no warning light...nothing! Upon my research, I see this is a frequent problem and there was a recall (1 million vehicles) but only for certain models, and of course mine is not one, in fact I haven't read any reports where the steering column was replaced, only reprogrammed and then the problem comes back. My car was manufactured at the Kansas City plant, which I have seen complaints numerous times for this problem coming out of this facility. Mechanic contacted Ford to inquire about the part...was told it was a 6 month minimum time to get the parts!! 6 months...am I just SOL for 6 months since my car cannot be driven safely? I purchased a Ford because they were not part of the government buyout...big mistake. At this point, I cant have it repaired with no parts. They know this is an ongoing problem, yet refuse to do anything about it.

- Atlanta, GA, USA

I have been intermittently losing power steering. The code is B1342. After researching, it looks like Ford is aware of this problem but is unwilling to fix the issue. This fix must be done at a dealership since it is a software issue and going to cost $2,000. Obviously losing power steering when going at fast speeds is incredibly dangerous for myself and others. There is no check engine light that comes on when the issue arises.

- Wonder Lake, IL, USA

The power steering gets stiff as i go down the road after a ding from the dash and no warning lights

- Grant, MI, USA

Electronic Power Steering System, which was part of a previous recall, and was allegedly fixed, but continues to experience the same loss of power steering. This is a continual problem, meaning that it is not a one time incident. Yes, the vehicle is available for inspection at any time. When the power steering goes out while driving, the steering wheel jerks to one side, and feels like a lock-up. The vehicle is still drivable, but can be dangerous in a situation where attempting to avoid an obstacle, could result in an inability to do so, because the maneuvers are being executed for a vehicle with power steering, so when it goes out, those same corrections will not successfully avoid a collision. The dealership is aware of the problem. They did a system check and insist that the steering column needs to be replaced, and that it has nothing to do with the previous recall, but it is exactly the same problem involved with the recall, therefore I do not believe they are differing issues. I believe the initial recall repair was unsuccessful, or the wrong fix. There were three or four options for fixing the issue. There are no warning lights that come on prior to the power steering going out, but a click can be heard however, at the exact moment when the mechanism for the power steering goes out. The same click can be heard when the vehicle is started and the power steering does come on. It usually comes on when it is cold outside. It will then go out once the car gets warm. I bought the car in January of 2000, and I did not experience the issue for a few months. When it did start happening, it was only once in a while - maybe every few months. The problem started happening more frequently with time, with the current status being that the power steering is predominantly not working.

- Racine, WI, USA

The contact owns a 2009 Mercury Mariner. The contact stated that while making left or right turns, the steering wheel became difficult to maneuver. No warning light was illuminated. The contact stated that the vehicle was taken to a dealer where the dealer diagnosed that the failure was related to the recall. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was then transferred to the NHTSA Hotline. The failure mileage was approximately 132,596.

- Richland, MI, USA

The contact owns a 2009 Mercury Marnier. The contact stated while driving at an undisclosed speed, the steering wheel started to shake. The electric power steering (EPS) warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the steering torque sensor needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact referenced NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall and advised to call the NHTSA Hotline. The failure mileage was approximately 179,000.

- Mechanicsburg, PA, USA

I went in to the parking lot of the vince lombardi service station turned the car off when i went in on the way out turn the car on and i couldnt move the steering unless i really used force so if this was to happen to me while driving it would have been bad called ford they say for my vin number it does not have a recall for that however diring research i saw other mariners have a 14s05 recall which reflects pretty much what happened to

- Kearny, NJ, USA

The power steering assist light came on and I kept losing my power steering. I could turn the car off then back on and it would work again and then all of a sudden it went out again in the middle of a curve and wint come back on.

- Dover, AR, USA